View an agent's profile on a mobile device

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • View the profile information of all the agents in your team through the Field Service Contractor for mobile application so you can contact them when necessary.

    Before you begin

    Role required: wm_ext_manager

    About this task

    As a contractor manager, you can access details on your team members such as their mobile phone number, business phone number, and email address.

    Procedure

    1. Access your instance using the ServiceNow Agent mobile application.
    2. On the ServiceNow Agent application home screen, navigate to My Team > More.
    3. Tap the group you belong to.
    4. Tap the agent profile you want to review from the Team members list.
    5. Review the agent profile information.