pick up parts using the Field Service Contractor for mobile application

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Pick up the part by transferring it from an available stockroom when you are at a task site and need a missing part to complete your job.

    Before you begin

    Role required: wm_ext_agent, wm_ext_manager

    Procedure

    1. Access your instance using the ServiceNow Agent mobile application.
    2. Tap Inventory.
    3. Tap Part Transfers.
    4. Tap Pick Up.
    5. Tap a part for pick up, swipe to the left and select Confirm pickup.
      The sourcing stages for the part appears. If the part is in Received stage, you can confirm pick up.
    6. Click Confirm pickup.

    Result

    The sourcing stage moves to Delivered and the part is added to your inventory and is marked as available.