Field Service Management reference

Reference topics provide additional information about Field Service Management components that are installed automatically when you activate Field Service Management plugin.

• Components installed with Field Service Management
  Several types of components are installed with Field Service Management.
• Section 508 compliance features
  You can view and interact with the certain Field Service features using Section 508 compliance features.
• Work order task fields in the Field Service Contractor application
  The Details tab in a work order task provides information about a task that helps an agent or manager to understand the task scope.
• Smart Assessment template fields
  Learn about fields in the Create assessment form to create Smart Assessment templates.
• Components installed with additional plugins for Field Service Management
  Several types of components are installed with the additional plugins for the Field Service Management application.
• Schedule Optimization components
  There are other types of components installed with Schedule Optimization, including tables, roles, constraints, objectives, and properties.
• Schedule Optimization travel estimate providers
  Travel estimate providers used by Schedule Optimization.
• Intra-day schedule automation flows and subflows
  The flows and subflows for configuring intra-day schedule automation.
• Task assignees table for crew members or equipment
  The task assignees table shows all the crew members or equipment assigned to a given work order task.
• Calendar event icons in Dispatcher Workspace
  Become familiar with the icons on calendar events to identify what they indicate.
• Map iconography in Dispatcher Workspace
  Unique map pins and icons in the dispatch map that mark the location of tasks and agents.
• Linear Assets Support properties
  Linear assets support for Field Service Management uses the following system properties, which are located in the System Properties [sys_properties] table.
• Advanced resource filter tables
  The tables that contain the values administrators must enable for dispatchers to use to create resource filters can be found listed below.
• Learn about appointment availability settings for an application configuration
  Appointment availability defines how many customer appointments can be scheduled within each time slot. You can control availability using different methods based on your organization's needs.
• Learn about task assignment methods for an application configuration
  The Appointment Booking feature works with Field Service Management task assignment methods to effectively assign tasks and manage appointments.
• Data model for denormalized tables in Field Service Management
  Use the table below to reference the Field Service Management weekly resource span denormalized table.