View knowledge articles related to a work order task on a mobile device

View knowledge articles related to a work order task through the Field Service Contractor for mobile application to get additional information to help you complete the task.

Before you begin

Role required: wm_ext_agent

About this task

The knowledge article view page provides several details about a displayed article such as article number, short description, article content, authored by, and number of views. You can view all the available knowledge articles regardless of your work order task on the Articles tab.

Procedure

1. Access your instance using the ServiceNow Agent mobile application.
2. On the My work navigation tab, tap Today's task.
3. Open a work order task from the list.
4. On the work order task form, access the related articles in the Details screen in one of the following ways:

   • Tap the More actions () icon, and select View knowledge.

   • Tap the Related tab and view the related knowledge articles.
5. Review the knowledge article.
6. From the Knowledge list, select the link to the knowledge article that you want to view.
   Note:
7. Optional: Provide feedback on a knowledge article by rating the article, marking the article as helpful or not helpful, providing a star rating, or posting comments for the article.

Result

The selected version of the article opens in a Knowledge Details page displayed in another tab within the Field Service Contractor for mobile application. The tab name includes the knowledge article number and its version number.