Initiatives and Accelerators

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Initiatives and Accelerators

    Initiatives and Accelerators in ServiceNow are designed to support your digital transformation through actionable engagements and expert-led offerings. Initiatives represent work streams recommended by your Impact squad, aligned with your package entitlement, and may include advisory sessions or squad-led engagements. Accelerators are fixed-scope, expert-driven offerings that deliver valuable insights and support quickly, focusing on specific goals like upgrade readiness and product adoption.

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    Both Initiatives and Accelerators are accessible via the Impact Store app and the Impact Delivery Instance (IDI), with possible navigation differences between these platforms. To access the latest content and offerings, coordinate with your administrator for upgrades aligned with your package entitlement.

    Key Features

    • Initiatives Management: Includes your assigned initiatives, a roadmap displaying consolidated workstreams, and a catalog of available initiatives.
    • Accelerators Overview: Provides quick value through expert attention and actionable recommendations. Accessible through ServiceNow navigation paths or the IDI.
    • Consumption and Progress Tracking: Visual pie charts and reports illustrate usage status, with filters by category and engagement type (Expert-led or On-demand).
    • List and Roadmap Views: A default grid presents detailed information about each initiative and accelerator, including progress, ownership, and target dates. A roadmap offers a timeline view by quarter or year.
    • Advanced Navigation Tools: Column filters, groupings, quick filters, customizable columns, sorting, and pagination facilitate efficient management and analysis of initiatives and accelerators.
    • Accelerator Sub-catalogs: Categorized into Architecture, Strategy, Optimization, and Technical Accelerators, each targeting different aspects of platform maturity, governance, configuration, and adoption.
    • Accelerator Recommendations: Personalized based on customer context including product subscriptions, objectives, instance data, and peer comparisons. Recommendations are generated by AI and Impact squad experts.

    Practical Use for ServiceNow Customers

    ServiceNow customers can leverage Initiatives and Accelerators to guide their digital transformation effectively by engaging with expert-led workstreams and targeted offerings. The tools provided enable clear tracking of progress and consumption, ensuring alignment with organizational goals and package entitlements. Customers can easily navigate and customize views to focus on priority areas, and receive intelligent recommendations to maximize platform value and adoption.

    For optimal use, customers should ensure their Impact Store content app is up to date and work closely with their Impact squad to select appropriate initiatives and accelerators that support their specific transformation objectives.

    Initiatives are the actionable engagements and work streams that support your digital transformation. Impact Accelerators are fixed-scope offerings with experts behind each option to provide value exactly where you need it.

    Accelerators and initiatives are shared between the Impact store app and Impact Delivery Instance (IDI). There may be differences in navigation when accessing Accelerators and initiatives between the platforms.

    Note:
    Contact your admin for upgrades to the latest Impact Store content app, so you can access all available Accelerators and initiatives in accordance to your package entitlement.

    Overview of Initiatives

    Your Impact squad recommends Initiatives that are right for you, typically shared by you and your squad.

    • Your initiatives: Initiatives that are delivered as part of your package entitlement
    • Initiatives roadmap: Captures the work that other teams are doing in a consolidated view of all workstream initiatives that are underway

    Overview of Accelerators

    With Impact Accelerators, you receive:
    • Valuable information, recommendations, and insights in a short time frame, so you get value quickly.
    • Expert attention on specific goals such as upgrade readiness, product adoption, and more.

    Explore the Accelerators and initiatives page by navigating to All > Impact > Accelerator and Initiatives > Overview from your ServiceNow instance. In the Impact Delivery Instance, Impact > Initiatives & Accelerators.. You will find usage status and a list of the Accelerators and initiatives that are associated with the instance.

    Figure 1. Your Accelerators and initiatives overview page
    View the usage status of Accelerators and Initiatives

    Consumption

    View the pie chart representation of the usage status of the accelerators in the Overall state segment. Use the View by drop-down to filter the results by category.

    Figure 2. Consumption report
    View overall usage and in progress usage of Accelerators and Initiatives

    Your List

    View a default grid containing the available list of accelerators and initiatives with details such as Name, Type, Engagement Type, Sub Type, Progress State, Target completion date, and Owner. The grid also has icons that support various navigation features.

    Figure 3. List View of Accelerators and Initiatives
    View a list of Accelerators and Initiatives
    Note:
    • Select the roadmap icon to view the customized timeline view of the scheduled accelerators and initiatives on a calendar by quarter or year.

    Navigating your list

    Navigate through the list view or roadmap view of the list of accelerators and initiatives using the following features:

    • Column Filter: View selective values when you know the granular filter conditions on the columns, using a value filter on the columns.
    • Group by Filter: View the list organized in groups for a segmented analysis of the list, by hovering on the column label and selecting the Group by menu in the filter vertical ellipsis.
    • Quick Filter: View accelerator information pertaining to a known Priority, Owner, Progress State, or Type by using Quick Filter.
    • Edit Columns: Adjust the columnar display in the grid when selective columns make better sense for your search or analysis, by selecting and arranging the columns.
    • Sort columns: Search a column in the sorted view by selecting the column header to sort the columns in ascending or descending order.
    • Page Navigation: At the bottom of the page, select the Records per page and use the arrows for pagination.
    Note:
    Select the UI controls on the column headers and the icons on the grid to use these features.

    Accelerator sub-catalogs

    Accelerator availability is defined by your Impact Package and is classified into one of the sub-catalogs, Architecture, Strategy, Optimization, or Technical Accelerators.

    Accelerator Recommendations

    When requesting an Accelerator, in addition to the sub-catalog, Accelerators can also be sorted by recommendations. Accelerator recommendations are generated based on customer context using data gathered from product subscriptions, objectives, instance data, and peer comparisons. Some of the recommendations are generated by the Artificial Intelligence (AI) engine, while the Impact squad manually recommends others. See Request an Accelerator from IDI for additional information for engaging Accelerators in the IDI and see Request Accelerators and Initiatives for Impact Store Application for the Impact Store Application