Product value

View how your ServiceNow investment is performing against the outcomes you are tracking, with full visibility into how values are calculated and the assumptions that drive them.

The product value overview surfaces operational and monetized performance data directly from your ServiceNow instance. The product value overview is currently available for IT Service Management.

Note:

This experience requires the current version of the Impact Store Application, and is only available to IT Service Management customers using enhanced outcome definitions. The Product Value Overview is available from the Value management navigation menu.

Note:

For more information on the product value dashboard, see .

Product value side panel

The side panel opens by default when the page loads, with the first outcome selected. Selecting a different outcome card updates the panel to reflect that outcome's data. The panel contains six tabs, each providing a different view of the selected outcome.

Tab	Available information
Outcome Overview	Description, associated objective, value driver, and key success metric for the selected outcome. An AI-generated summary powered by ServiceNow Otto® is also available and can be refreshed at any time during the session.
Calculations and Assumptions	Displays derived dashboard values, across three sections: Estimated monetized value (aggregate figure and formula), business. Business value that includes per-metric breakdown with observed values. Observation value that includes underlying operational data. Assumption values with editable fields can be updated directly and are visible to your Impact squad. Where insufficient data exists, values display as N/A.
Capabilities	ServiceNow capabilities mapped to the selected outcome, with adoption status in use, planned, recommended, or not yet activated. Each capability links to its capability overview page.
Challenges	Business challenges associated with the selected outcome, as defined by the ServiceNow Value Excellence team.
Related Conversations	Existing and new conversations with your Impact squad, listed by most recent activity.
Recommendations	Suggested actions to improve performance for the selected outcome. Recommendations are outcome-specific and update when a different outcome is selected. If none are available, an informational message is shown.