Outcome versioning in Impact

  • Release version: Australia
  • Updated May 10, 2026
  • 1 minute to read

    • Outcome versioning distinguishes between the standard and enhanced sets of outcome definitions in the Impact Value App, helping you track performance consistently and interpret your results accurately.

    Outcome versioning is not a separate stage in the value management lifecycle, but a lens that applies across the three stages described previously: The outcomes that are available when objectives and outcomes are defined, the way those outcomes are measured in outcome insights, and the model on which a value report is based.

    Parameters Standard Outcomes Enhanced Outcomes
    What is it Product value measurement using the original outcomes and metrics. Product value measurement using updated outcome definitions and more precise calculation methodology, aligned to current platform capabilities.
    Availability All 15 supported products IT Service Management only, at launch.
    Where you view the Insights Impact Store Application and Impact Delivery Instance (IDI). Latest Impact Store Application only; and post service bridge connect on Impact Delivery Instance (IDI).
    Recommended for Existing setups fully supported, no planned deprecation. New IT Service Management setups from the August 2026 release onwards.
    Note:
    Adopting enhanced outcomes for IT Service Management is optional for existing customers. Your current setup, tracked outcomes, and historical data are not affected. Standard outcomes remain fully supported with no planned deprecation.

    Choosing a correct Outcome Model

    • For a first-time ITSM implementation, the Enhanced outcome model is the recommended choice. This selection is made using the Outcome model filter on the Objectives and Outcomes setup page.
    • For an ITSM implementation already tracked under the Standard outcome model, Enhanced outcomes can be tracked in parallel by selecting Enhanced from the same filter. Existing Standard tracking remains unaffected.
    • For all other products, only the standard outcome model is available, and the setup experience remains unchanged.