Jumpstart Your Modern Change Management
Summarize
Summary of Jumpstart Your Modern Change Management
Jumpstart Your Modern Change Management is an Accelerator designed to help ServiceNow Impact customers understand and implement a modernized approach to Change Management. It showcases the capabilities of modern Change Management, including change models, approval policies, and data-driven risk assessment, enabling organizations to improve their change processes effectively. This offering provides practical resources and leading practices to facilitate a successful transition to a modern Change Management framework.
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This Accelerator is available to customers with Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
Key Features
- Session Preparation: Involves provisioning a temporary ServiceNow instance with 30 days access, activating and configuring Change Management plugins, updating foundation data, and loading product demonstration data to enable hands-on exploration.
- Customer Coaching Sessions:
- Session #1 (up to 1.5 hours): Provides an overview of modern Change Management, a demonstration covering implementation guidance, configuration, and usage, along with a review of leading practices.
- Session #2 (Optional, up to 1 hour): Offers a Q&A opportunity for customers to address specific questions about modernizing their Change Management processes.
- Supporting Resources: The Accelerator outlines roles and responsibilities for key customer participants including the Platform Owner, System Administrators, Change Management Process Owners, Change Managers, Service Desk Managers, and Trusted Service Partners to ensure effective adoption and governance.
Customer Responsibilities
Successful engagement requires involvement from several customer roles:
- Platform Owner: Accountable for overall platform governance and alignment with business strategy.
- System Administrators: Manage platform stability, application maintenance, and configuration tasks.
- Change Management Process Owners: Ensure the change process is effective, consistent, and aligned with organizational goals.
- Change Managers: Oversee assessment, approval, scheduling, implementation, and review of changes to minimize risk and maximize business value.
- Service Desk Managers: Provide subject matter expertise related to service desk operations.
- Trusted Service Partners: Participate in coaching sessions to understand best practices and support ongoing customer needs.
Practical Benefits
By leveraging this Accelerator, ServiceNow customers can:
- Gain a clear understanding of modern Change Management capabilities and best practices.
- Access a pre-configured instance to explore and test modern Change Management features in a controlled environment.
- Receive expert coaching to guide implementation and address challenges.
- Ensure key roles within their organization are prepared and aligned for a successful Change Management modernization.
This Accelerator provides a demonstration of the possibilities and capabilities of the modernized change management approach.
Accelerator Overview
Jumpstart Your Modern Change Management provides Impact customers with a comprehensive introduction to the capabilities of modern Change Management. It includes change models and key supporting change features — such as approval policies and data-driven risk— to help modern change management implementations. This offering also provides key resources and leading practices to get started with a modern approach to Change Management.
Package Availability
What You Get
- Session Preparation
-
- Provision a temporary instance
- Activate and configure components of Change Management
- Plugins
- Updates
- Foundation data
- Load product demonstration data into instance
- Customer Coaching Session #1 (up to 1.5 hours)
-
Includes the following:
- Overview of a Modern Change Management approach
- Demonstration of Modern Change Management, including:
- Implementation guidance
- Configuration
- Usage
- Review leading practices and implementation guidance
- Temporary instance provided with 30 days access
- Customer Coaching Session #2 (Optional upon Customer request - up to 1 hour)
- Opportunity for QA related to modernizing your Change Management
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of theServiceNow platform. Provide leadership and oversight to the System Administrators, ensure team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Change Management Process Owner(s) | Responsible for ensuring that the Change Management process is fit-for-purpose across the organization. They oversee the effectiveness, consistency, and continual improvement of the change process, ensuring it supports business needs and aligns with organizational goals. | ✓ | |
| Change Manager | The Change Manager ensures that all changes—standard, normal, and emergency—are properly assessed, approved, scheduled, implemented, and reviewed to minimize risk and service disruption while maximizing business value | ✓ | |
| Service Desk Manager | Subject Matter Expert responsible for managing the Service Desk. | ✓ | |
| Trusted Service Partners | Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. | ✓ |