Introduction to ServiceNow Vault
Summarize
Summary of Introduction to ServiceNow Vault
This Accelerator introduces ServiceNow Vault, designed to help customers understand its role in enhancing security, privacy, and compliance within the ServiceNow AI Platform. It explains how Vault’s capabilities protect sensitive data used in workflows, automation, and AI-enabled experiences. The session also covers key configuration considerations and provides leading practice guidance to support a clear implementation approach.
Show less
The Accelerator is available for Impact Guided, Guided+, Advanced, and Total packages, and requires an active ServiceNow Vault entitlement.
Key Features
- Platform Encryption: Secures data at rest to protect sensitive information.
- Data Privacy: Ensures compliance with privacy regulations by managing data access and usage.
- Zero Trust Access: Implements strict access controls to safeguard data.
- Log Export: Facilitates audit and monitoring by exporting security logs.
- Service Code Signing: Provides assurance of code integrity and authenticity.
Customer Engagement and Resources
- Coaching Session #1 (up to 1 hour): Overview of Vault’s components, value delivery, and recommended implementation sequence.
- Coaching Session #2 (optional, up to 1 hour): Q&A to address specific customer questions on ServiceNow Vault.
- Post-session support: 30-day access to the Technical Accelerator Consultant for additional inquiries.
- Coaching Session Deck: Provided for reference and further study.
Customer Roles and Responsibilities
Successful implementation involves coordination among various roles:
- Platform Owner: Oversees platform governance and aligns with business strategy.
- System Administrators: Handle platform stability, maintenance, and configuration.
- Security Administrators: Enforce governance policies and architecture standards.
- Enterprise Architects: Guide system architecture and integration.
- Developers: Customize and extend platform functionality.
- Trusted Service Partners: Participate in coaching sessions to support implementation.
Important Notes
ServiceNow does not perform configuration changes in customer environments; customers are responsible for implementing recommended configurations. Additional legal and technical details are described in the Impact Accelerator Terms Matrix.
This Accelerator provides an overview of the possibilities and capabilities of ServiceNow Vault.
Accelerator Overview
Introduction to ServiceNow Vault is an education‑focused accelerator that helps customers understand how ServiceNow Vault supports security, privacy, and compliance on the ServiceNow AI Platform. The session provides an overview of Vault, how its capabilities work together to protect sensitive data used by workflows, automation, and AI‑enabled experiences, and the key decisions to consider before configuration. Leading practice guidance and supporting resources are included to help Impact customers approach implementation with clarity.
Package Availability
Prerequisites
Customer must hold an active ServiceNow Vault entitlement to take this accelerator.
What You Get
- Customer Coaching Session #1 (up to 1 hour)
-
- Overview of ServiceNow Vault.
- Key components and capabilities:
- Platform Encryption
- Data Privacy
- Zero Trust Access
- Log Export Service
- Code Signing
- Guidance on how each capability delivers value.
- Recommended implementation sequence.
- Customer Coaching Session #2 (Optional on Customer request — up to 1 hour)
- Opportunity for Q&A related to ServiceNow Vault.
- Outputs
-
- 30-day access to the Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations.
- Copy of the Coaching Session Deck.
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Security administrator(s) | Establish and enforce governance policies so all IT projects adhere to architecture standards, promoting consistency and alignment with organizational objectives. | ✓ | |
| Enterprise Architect(s) | Create and maintain the architecture framework that guides IT system development and deployment, ensuring seamless integration across components. | ✓ | |
| Developer(s) | Write code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward. | ✓ |
Requested Information / Access
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix here.
Exclusions
ServiceNow is not responsible for implementing any of the recommended configuration changes in your sub-production or production instances.