Jumpstart Your Now Mobile for Employees
Summarize
Summary of Jumpstart Your Now Mobile for Employees
Jumpstart Your Now Mobile for Employees is an accelerator designed to introduce ServiceNow Impact customers to the capabilities of Now Mobile for Employees. It demonstrates key employee-facing features such as viewing tasks, requests, and knowledge articles, and shows how Now Mobile integrates with Employee Center to deliver a seamless employee experience. This offering includes configuration guidance, leading practice resources, and temporary instance provisioning to help customers quickly start and succeed with Now Mobile.
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Key Features
- Demonstration of Now Mobile base system functionalities available to employees.
- Guided configuration of data synchronization between the Portal and Now Mobile.
- Access to key resources and best practice guides for implementation success.
- Provision of a temporary instance with 30-day access for hands-on experience.
- Optional follow-up coaching session for Q&A related to Now Mobile for Employees.
Package Availability and Prerequisites
This accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages. Certain Now Mobile features require Employee Center or Employee Center Pro along with associated plugins to be in place.
Customer Responsibilities
Successful deployment involves collaboration among key roles:
- Platform Owner: Oversees platform governance and alignment with business strategy.
- System Administrator(s): Maintains platform stability and performs configuration tasks.
- Process Owner(s): Ensures processes are fit-for-purpose within business units.
- Developers: Supports coding and customization efforts.
- Trusted Service Partners: Participates in coaching sessions and supports implementation.
What Customers Can Expect
By engaging with this accelerator, customers gain a practical understanding of Now Mobile’s core employee capabilities, receive step-by-step configuration guidance, and access resources to streamline their mobile employee experience rollout. Temporary instance access and coaching sessions provide a hands-on and supportive environment to accelerate adoption and alignment with ServiceNow best practices.
This Accelerator provides a demonstration of the possibilities and capabilities of Now Mobile for Employees.
Accelerator Overview
Jumpstart Your Now Mobile for Employees introduces Impact customers to Now Mobile, providing an overview of its base system capabilities along with a demonstration of the configuration steps needed to get started. The session focuses on key employee-facing features such as viewing tasks, requests, and knowledge articles. We will also highlight how Now Mobile aligns with Employee Center to create a seamless employee experience. Additionally, this accelerator includes key resources and leading practice guides to help customers get started with success.
Package Availability
Prerequisites
Certain Now Mobile functionalities require Employee Center or Employee Center Pro (and any associated plugins).
What You Get
- Session Preparation
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- Provisioning of a temporary instance (if applicable)
- Activation and configuration of related plugins
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Overview of base system functionalities available to employees through Now Mobile
- Applied demonstration of how to configure data synchronization between Portal and Now Mobile
- Key resources and leading practices guides
- Temporary instance provided with 30 days access
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 min)
- Opportunity for Questions and Answers related to Now Mobile for Employees
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and actively involves in the overarching governance of the platform. | ✓ | |
| System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Process Owner(s) | A senior leader within each business unit for each major process or service (Example, incident, change, employee onboarding) and is accountable for ensuring that the process is fit-for-purpose. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |