Jumpstart Your AI Control Tower: AI Lifecycle
Summarize
Summary of Jumpstart Your AI Control Tower: AI Lifecycle
The Jumpstart Your AI Control Tower: AI Lifecycle accelerator offers Impact customers guided coaching and applied demonstrations to deepen their understanding of AI governance within their organizations. Building on the foundational accelerator, it focuses on the operational aspects of AI governance by detailing key personas, responsibilities, and the end-to-end AI system life cycle—from asset intake through to retirement. Customers engage with real-world scenarios such as onboarding AI assets, triggering risk and compliance workflows, and linking value dashboards to business outcomes. This accelerator enables customers to integrate AI Control Tower into their governance strategies effectively, assign ownership throughout the AI life cycle, and achieve compliant, scalable AI adoption with measurable visibility.
Show less
Package Availability and Prerequisites
- This accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.
- Prerequisites include completion of the Jumpstart Your AI Control Tower: Foundations accelerator or equivalent foundational knowledge and having AI Control Tower deployed in the customer’s environment.
What You Get
- Session Preparation: Confirmation of prerequisites, provisioning of a temporary instance, and activation/configuration of necessary plugins by the Technical Accelerator Consultant.
- Customer Coaching Session #1 (up to 1.5 hours): Covers onboarding and managing AI assets, a detailed walk-through of the AI Control Tower life cycle, and demonstrations of persona collaboration at each stage.
- Customer Coaching Session #2 (Optional, up to 1 hour): Provides a Q&A opportunity to address specific AI Control Tower questions.
- Outputs: Customers receive 30-day access to the temporary instance, ongoing support from the Technical Accelerator Consultant, and a copy of the coaching session deck.
Customer Roles and Responsibilities
Successful engagement requires involvement from various customer roles:
- Platform Owner: Accountable for overall platform governance, leadership, and alignment with business strategy. (Required)
- System Administrator(s): Maintain platform stability and usability, manage support cases, and handle configuration tasks. (Required)
- Subject Matter Expert(s): Manage AI risk and compliance across the lifecycle. (Recommended)
- Developer(s): Responsible for platform code development. (Recommended)
- Trusted Service Partners: Participate in coaching sessions to understand best practices and provide ongoing support. (Recommended)
Additional Notes
ServiceNow does not implement recommended configuration changes within customer sub-production or production instances. Customers should refer to the Impact Accelerator Terms Matrix for further legal terms, prerequisites, and exclusions.
This Accelerator provides guided coaching and an applied demonstration to help customers better understand their organization's AI governance.
Accelerator Overview
Jumpstart Your AI Control Tower: AI Life cycle provides Impact customers with guided coaching that builds on the Jumpstart Your AI Control Tower: Foundations technical accelerator by taking customers deeper into the operational reality of AI governance.
It walks through key personas, their responsibilities, and the full AI system life cycle from intake to retirement. Through an overview and applied demonstration, customers experience real-world scenarios—onboarding assets into inventory, triggering risk and compliance workflows, and connecting value dashboards to business outcomes.
By the end of the engagement, customers have the knowledge and context to position AI Control Tower within their governance strategy, identify ownership across each stage of the life cycle, and turn visibility into measurable, compliant AI adoption at scale.
Package Availability
Prerequisites
- Customer has completed the Jumpstart Your AI Control Tower: Foundations accelerator or possesses equivalent foundational knowledge of AI Control Tower.
- AI Control Tower is deployed and available in the customer's environment.
What You Get
- Session Preparation
- The Technical Accelerator Consultant:
- Confirms the customer has completed the Jumpstart Your AI Control Tower: Foundations accelerator or has equivalent knowledge.
- Provisions a temporary instance.
- Activates and configures required plugins.
- Customer Coaching Session #1 (up to 1.5 hours)
-
- Overview of how to onboard and manage new AI assets.
- Step-by-step walk-through of the AI Control Tower life cycle.
- Demonstration of how different personas collaborate across each stage of the life cycle.
- Customer Coaching Session #2 (Optional on Customer request — up to 1 hour)
- Opportunity for Q&A related to AI Control Tower.
- Outputs
-
- 30-day access to the temporary instance and Technical Accelerator Consultant with whom you met for any further questions or in-depth explorations.
- Copy of the Coaching Session Deck.
Requested Customer Resources
| Customer Resource | Responsibilities | Required | Recommended |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrator(s) | Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| Subject Matter Expert(s) | Responsible for managing risks across the AI life cycle and ensuring that AI assets comply with regulations, industry standards, and governance frameworks. | ✓ | |
| Developer(s) | Write code for the ServiceNow platform. | ✓ | |
| Trusted Service Partners | Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support the customer going forward. | ✓ |
Requested Information / Access
Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix here.
Exclusions
ServiceNow is not responsible for implementing any of the recommended configuration changes in your sub-production or production instances.