UX: Design for Employee Center

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The UX (User Experience): Design for Employee Center Accelerator provides UX Design support and guidance to help customers get started with Employee Center design.

    Accelerator overview

    UX: Design for Employee Center provides Impact customers with tailored advice on designing the user experience of their Employee Center. We offer valuable insights and recommendations to enhance the usability and effectiveness of their implementation. Additionally, this accelerator equips our customers with essential ServiceNow resources and leading practices guides on how to improve the user experience of their Employee Center. For additional information, see Employee Center.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided+ (Platform Governance add-on), Advanced and Total Packages.

    What you get

    Session Preparation
    • Provision a temporary instance
    • UX review of existing employee portal and related content
    Customer coaching session #1 (up to 1.5 hours)
    Includes the following activities:
    • Review of the scope and expectations of the accelerator and confirmation of customer needs
    • Outline of the importance and value of considering the needs, goals, and feedback of users when setting up Employee Center
    • Walk through a demo of the base system Employee Center features and capabilities, highlighting design recommendations curated to customer
    Customer coaching session #2 (optional upon consultant recommendation, up to 1 hour)
    • Continue discussion of recommendations for Employee Center design, if needed
    • Opportunity for Q&A related to recommendations
    Outputs
    • Recommendations Readout Deck
    • UX resource Guide

    Requested customer resources

    One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.

    Table 1. Customer resource and responsibilities
    Customer resource Responsibilities Required Recommended
    Product owner Manages customer’s  Employee Center. ✓
    UX & OCM Expert Primary stakeholders and advocates for user experience and organizational change management. ✓
    Process/Service Owner(s) A senior leader within each business unit for each major process or service (Example: incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. ✓
    Developer(s) Writes code for the ServiceNow platform ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested Information/Access

    • Goals for base Employee Center implementation
    • Background on journey to Employee Center
    • Existing user research and feedback, plus relevant insights

    Requested Information/Access

    Note:
    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.