Care Team Operations for Healthcare IT release notes

The ServiceNow® Care Team Operations for Healthcare IT application contains the case types to report and fulfill healthcare IT issues. Care Team Operations for Healthcare IT was enhanced and updated in the Zurich release.

Care Team Operations for Healthcare IT highlights for the Zurich release

Assign roles and responsibilities more efficiently with an updated user configuration process.

See Care Team Operations for Healthcare IT for more information.

Important:

Care Team Operations for Healthcare IT is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Zurich release

Setting up roles and responsibilities in Care Team Operations for Healthcare IT

Roles and responsibilities are updated to allow for more selective user access.

The following responsibilities were added:

• Support department agent
• Support department manager

Users can be assigned these responsibilities in the Edit member related list within healthcare organizations.

Activation information

Install Care Team Operations for Healthcare IT by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Related ServiceNow applications and features

Healthcare Operations Core

ServiceNow® Healthcare Operations Core provides the foundation for Care Team Mobile and enables hospitals to streamline and automate their operations by integrating with supporting service departments.

Care Team Mobile

ServiceNow® Care Team Mobile provides a mobile experience for hospital care teams to report issues to support departments.

Care Team Operations for Biomed

ServiceNow® Care Team Operations for Biomed contains the case types to report and fulfill healthcare biomed issues and utilizes the Healthcare Operations Core data model from the Healthcare Operations Core application.

Care Team Operations for Facilities

ServiceNow® Care Team Operations for Facilities contains the case types to report and fulfill facilities issues in healthcare spaces and utilizes the Healthcare Operations Core data model from the Healthcare Operations Core application.

Care Team Operations for Environmental Services

ServiceNow® Care Team Operations for Environmental Services contains the case types to report and fulfill environmental issues in healthcare spaces and utilizes the Healthcare Operations Core data model from the Healthcare Operations Core application.