Zurich Patch 11m

The Zurich Patch 11m release contains important problem fixes via Zurich Patch 11 and updates to compatible ServiceNow Store applications.

Zurich Patch 11m was released on July 23, 2026.

• Build date: 07-22-2026_0426
• Build tag: glide-zurich-07-01-2025__patch11m-07-09-2026

Monthly "m" releases

Monthly "m" releases are now available for your ServiceNow AI Platform® instances. These releases, which are identified by an "m" in the release name, contain everything from the base family patches, the latest version of all AI applications, and those apps' supporting non-AI application dependencies.

Important:

This ServiceNow AI Platform® release is not available for ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

For a downloadable, sortable version of the fixed problems in this release, click here.

Overview

Zurich Patch 11 includes 355 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Figure 1. Top 10 problem categories

Security-related fixes

Zurich Patch 11m includes fixes for security-related problems that affected certain ServiceNow® applications and the ServiceNow AI Platform®. We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in Zurich Patch 11m, refer to KB3141209.

Changes in Zurich Patch 11m

See the following Now Support Knowledge Base articles for more information about upgrading to Zurich Patch 11m:

• KB3140377
• KB3141683
• KB3141830

Now Assist and agentic AI release notes

For Now Assist new features and changes, see Now Assist and agentic AI release notes.

Notable fixes

The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.

Problem	Short description	Description	Steps to reproduce
AI Search UX PRB2039564	Error while accessing catalog items from search after Australia upgrade	After upgrading to Australia, the typeahead widget for suggested results fails.
Server-side scripts PRB1994381 KB3006010	Discovery has issues on some node after upgrading in Australia	After upgrading to Australia, JavaScript running in app nodes fails to call Java functions. The following warning appears: '*** WARNING *** Evaluator: com.glide.script.RhinoEcmaError: undefined is not a function.' This impacts various features, including Discovery and Event Management.	Refer to the listed KB article for details.
Service Catalog Builder PRB2008409 KB3116170	Label-type variables aren't available for selection in a UI policy action within Catalog Builder	A label-type variable isn't available for selection in UI policy actions within Catalog Builder, whereas the same label variable is available in UI policy actions in 'Maintain Items'.	Refer to the listed KB article for details.
Service Portal PRB1978655 KB3094451	Menu values for a Reference field in Record Producer aren't displayed when the language isn't English	In Service Portal, when users access a catalog item with a variable that references the user table and the logged-in user doesn't pass the query_range ACL, then the menu of users is empty when the user language is non-English. However, the menu has values when the language is English. This is because there's a difference in the query string that is generated for English and non-English sessions.	Refer to the listed KB article for details.
Virtual Agent PRB2007255 KB3045151	There's memory pressure on nodes due to high memory for the cache 'com.glide.cs.qlue.module.coma.MessageBatchingSession'	Users with 2GB nodes may encounter memory issues that can cause the events process jobs to yield.	Run a heap dump. Observe that MacMessageBatchingSession or MessageBatchingSession uses over 50 MB of memory.

All other fixes

Problem	Short description	Description	Steps to reproduce
Activity Stream PRB2003313	The @mention in the journal input does not appropriately respond to assistive technologies in workspaces	When using '@' in the Comments field to invoke the list for user selection, the screen reader does not identify it.	Create an account on Assistiv Labs to use NVDA and JAWS. Open a base instance. Navigate to a workspace such as Service Operations Workspace (SOW). Open any incident. Open a screen reader, such as VoiceOver and Safari or JAWS/NVDA and Chrome. Navigate to the Comments field. Enter '@' and a character or two for a user to invoke the dropdown list for user selection. Notice that neither screen reader identifies the pop-up, nor is there any identification of the members of the list as the user navigates it.
Activity Stream PRB2010203	SysUserRepo should add setWorkflow(false) when querying the sys_user table		Add a before business rule query rule to the sys_user table where 'active=true'. Impersonate the user, Abraham Lincoln. Create a work note/comment from Abraham. End the impersonation. Mark Abraham as 'inactive'. Flush the Activity stream's user cache. Reload the Activity stream with Abraham's comment. Notice that the author is now Abraham's username.
Activity Stream PRB2018914	In an activity stream, video controls become unusable after selecting an attached video	After a video file is uploaded as an attachment to a record and the page is refreshed, the video renders inside the activity stream with native HTML5 video controls (play/pause, scrubber, volume, full screen). However, on selecting the video element, the controls disappear and become unusable, preventing the user from playing back, scrubbing, or otherwise interacting with the video.	Log in to a ServiceNow instance. Open any task record that supports an activity stream and an Attachments field. Attach a video file to the record. Save the record. Refresh the page so the attached video renders inside the activity stream. In the activity stream, locate the entry containing the attached video. The video element appears with native video controls (play/pause, scrubber, volume, full screen). Select the video element in the activity stream to attempt playback or interact with the controls. Expected behavior: The native video controls remain visible and interactive; the user can play, pause, scrub, adjust volume, and enter full screen. Actual behavior: On selection, the video controls disappear and become unusable. The video element renders but no playback controls can be interacted with.
Activity Stream PRB2023624	For the Core UI only, update the Activity Stream icon for AI specialist vs Agentic Workflow	This is a product update.
Activity Stream PRB2029963	The Copy button for Journal entries does not work in List Activity Stream view	Content does not get copied to the clipboard and subsequently cannot get pasted.	Navigate to /incident_list.do. Select the Show activity stream in a flyout window button (the Heartbeat icon at the top-right of the table). Find a journal tile in the Activity Stream, and select the Copy journal content button. Try pasting the copied content anywhere. Expected behavior: The content should get copied to the clipboard, and a notification saying, 'Copied to clipboard' should appear. Actual behavior: The content does not get copied to the clipboard and subsequently cannot get pasted.
Activity Stream PRB2033885	A new activity comment has the type as 'Field changes' instead of 'Comments'		Open any incident in UI16. Post a comment. Note that the comment type (top right of tile) is 'Field changes [dot timestamp]' instead of 'Comments [dot timestamp]'.
Advanced Work Assignment PRB1996219	The END_WRAP_UP event is published twice when wrap-up is timed out	This behavior causes 'openframe_wrap_up_submitted' to trigger twice, which isn't expected while users are using OpenFrame to handle wrap up with external systems.
Advanced Work Assignment PRB2010201	The script action 'Set logged out agent offline' creates an offline Advanced Work Assignment (AWA) presence record for non-agent users	The script action will insert records to awa_agent_presence and awa_agent_channel_availability when a user without awa_agent role logs out.	Log in to the latest Zurich instance. Impersonate a user without the awa_agent role. Log out. Check awa_agent_presence and awa_agent_channel_availability. Notice that a record associated with the impersonated user was inserted.
Advanced Work Assignment PRB2025053	Missing validation allows AWA queue save with floating schedule	The queue is successfully saved even when the schedule has Timezone = Floating.	Navigate to AWA > Queues. Open an existing queue or create a new AWA Queue. In the Schedule field, select a schedule configured with Timezone = Floating. Select Save. Expected behavior: System should prevent saving the queue when the selected schedule has Timezone = Floating or show a validation error/warning indicating that floating schedules are not supported for AWA queues. Actual behavior: The queue is successfully saved even when the schedule has Timezone = Floating.
Advanced Work Assignment PRB2026676	Enhanced updateSegment API (wrap-up) to support agent-initiated wrap-up	As a CCaaS Developer, the updateSegment API should be able to be used in the CCaaS plugin. This API should allow users to update a wrap-up segment at the same time as closing/updating the segment without requiring a separate API call. This allows the voice plugin to support agent-initiated wrap-up. Agents should have the ability to initiate a wrap-up before the call ends. If the system has wrap-up with a timer, they should get a timer on the wrap-up modal to provide the count down timer until the wrap-up is submitted.
Advanced Work Assignment PRB2026914	Duplicate work items when the service channel's work_item_table is a parent class of the routed record	Duplicate work items are created.	Configure service channel against the parent table (task). In service channel condition, you can restrict the task type to only incident (optional). Have a live agent online with good capacity (>500). Make sure auto acceptance is on. Create 200 incidents together via BG script. Expected behavior: 200 work items created. Actual behavior: 200+ work items created (have duplicates).
Advanced Work Assignment PRB2033767	Enhanced updateSegment API (Wrap-up) to support Agent Initiated Wrap-up	When CCaaS sends updateSegment with only configuration (no wrapUpCode, notes, or confirmedOn), the backend treats it as a full submission and closes the segment. The correct behavior is to update the wrap-up configuration reference on the open segment and return without closing it.	Create an active phone interaction with an assigned agent. Create a wrap-up segment via createSegment (external=true). Call updateSegment with only configuration: { duration: '120', show_timer: true } — no wrap_up_code, notes, or confirmed_on. Notice the segment state in interaction_wrap_up_segment. Expected behavior: Agent should be able to submit the wrap upSegment. Actual behavior: Agent is not able to submit the wrap up.
Agent Chat PRB1683554	Conversation tab doesn't show up during an outbound call from Amazon Connect	The interaction pops open in agent workspace, but the conversation tab doesn't show. It only shows up on refresh or reload of the page.	Make an outbound call from the agent workspace using the Amazon Connect. Select the Set Up Real Time Transcription checkbox in the instance setup step. Observe that the interaction pops open in agent workspace, but the conversation tab does not show. It only shows up on refresh or reload of the page.
Agent Chat PRB2026678	Dynamic wrap-up timer update on the UI when a call has ended	Agents should have the wrap-up timer updated automatically when CCaaS provides the wrap-up context after a call has ended. The wrap-up modal should be refreshed automatically without intervention. The wrap-up modal shouldn't require users to close or open to have the timer count down.
Agent Chat PRB2030602	The error 'TypeError: Cannot read properties of undefined (reading 'output')' occurs in the Console Browser		Navigate to Service Operations Workspace. Open an Incident record from the List menu. Observe error message, TypeError: Cannot read properties of undefined (reading 'output') in Browser Console,' on the initial load of record.
Agent Chat PRB2033778	Dynamic wrap-up timer update on UI when call ended	Wrap-up dialog does not close in other tabs when submitted in one tab. The timer does not reset on configuration refresh.	Open the same active phone interaction in two browser tabs (Tab A and Tab B). Wait for the wrap-up dialog to appear in both tabs. Submit wrap-up in Tab A (fill in notes/code and select Submit). Observe Tab B. Expected behavior: Wrap-up dialog in Tab B closes automatically. Actual behavior: Tab B continues showing the open wrap-up dialog.
Agent Chat PRB2050363	Incorrect and inconsistent heading hierarchy in ServiceNow flow	Users who rely on screen readers to navigate via headings are unable to get an overview of the 'Inbox' section. The lack of a clear hierarchy makes the content feel disconnected from the rest of the page, leading to confusion and increased cognitive load when trying to locate specific information.	Open the SOW home page. Navigate to the 'Inbox' section using the tab key. Enable VoiceOver on macOS and use the rotor or heading shortcut to navigate. Observe that it only identifies H4 and H5. Enable ChromeVox on ChromeOS and try to navigate by heading using the 'H' key. Observe that ChromeVox fails to identify any headings in this section.
Agile Development PRB2022589	Add 'None' as a choice to the rm_epic.status field and make it the default for new epics	The Epic Status (rm_epic.status) field currently doesn't include a 'No status' option, which prevents epics from having an unset/neutral status. This causes ambiguity in reporting and makes it difficult to distinguish between epics that have not yet been assigned a status versus those intentionally marked as green, yellow, or red.	Navigate to Agile Development > Epics (or open an Epic from a board/backlog). Open any active Epic record Select the Status field. Expected behavior: 'No status' is available as a selectable option to represent epics with no status assigned, enabling accurate status transition tracking for usage analytics. Actual behavior: 'No status' isn't available as an option in the Status field choice list. Available options are limited to green, yellow, and red.
AI Agents (Glide Family) PRB2011068	Data to Glide from offGlide isn't getting logged with the actual user	Any record update or creation doesn't have the created_by or updated_by set as the actual user.	Make a set cache call to Glide from offGlide. Observe that any record update or creation doesn't have the created_by or updated_by set as the actual user.
AI Agents (Glide Family) PRB2025221	Cache service intermittently fails and gets calls across different keys
AI Agents (Glide Family) PRB2025859	The OffGlideScriptObject.generateAuthorizationInfo API creates JSON Web Tokens (JWT) with current session users	The API sn_cs_offglide.OffGlideScriptObject.generateAuthorizationInfo() creates JWT with current user sessions, even though the userID value is passed in the request.
AI Agents (Glide Family) PRB2025974	A user session is logged out when opening AI-generated interaction records	The user session is logged out when opening AI-generated interaction records that were created/updated by the incident_intelligence_agent. The interaction record remains in the work in progress state, even though the associated conversation has been marked as faulted. The issue is specific to the in Service Operations Workspace view, as opening the same record in platform view works without issue.
AI Agents (Glide Family) PRB2030410	An instance isn't invoking DARE calls due to new properties not being allow listed in the cache configuration's invalidation script		Turn on the DARE sysprop. Open Now Assist Portal. Run the utterance 'List my incidents'. Expected behavior: The response should be received from DARE. Actual behavior: The response is coming from NextWave.
AI Agents (Glide Family) PRB2030948	Tools using data stream actions aren't able to retrieve data in NAVA		Log in to an instance with user credentials. In Service Portal, give the utterance, such as 'using smartsheet agents, look up groups stream'. Observe that the tool isn't able to retrieve data.
AI Agents (Glide Family) PRB2032030	Add impersonate role to NextWave Service User and append cache/ to offglide service path	This is a product update.
AI Agents (Glide Family) PRB2033732	Whenever the batch set script execution is failing on Glide, it's surfaced as a success to the central cache
AI Agents (Glide Family) PRB2034452	Batch Set Glide Script execution failure is surfaced as success to central cache	Whenever the Set Script execution fails on glide, it is surfaced as success to central cache.
AI Agents (Glide Family) PRB2039170	Evict the cache client for cache invalidation after TTL expiry	Add Impersonate role to NextWave Service User to impersonate the actual call for glide backed set operations.
AI Experience Framework - Glide PRB2015095	Changes for rich_control_type are not invalidating sys_ux_widget used by the agent orchestrator (AO)	Modifying the sys_ux_widget or any of its extension tables should invalidate the sys_ux_widget cache, otherwise a duplicate cache configuration will have to be created for each child table.	Open an instance. Use the chat for Now Assist panel (NAP) or Janus. Enter, 'Show me a date time widget'. Select an agent in the list of agents. Observe that the DateTimeSelect widget rendered does not contain the latest changes from the rich_control_type record. Expected behavior: Editing the rich_control_type record should change the widget rendered in the chat client. Actual behavior: The rich_control_type widget is pulled from a stale cache.
AI Experience Framework - Glide PRB2024169	widget_translations REST endpoint case-sensitive lookup misses lowercase-stored translations	The widget_translations REST endpoint performs a case-sensitive match between widget required_translations keys and sys_ui_message records. When a translation exists in sys_ui_message but is stored with different casing (for example, lowercase message column vs mixed-case required_translations key, or vice versa), the aggregator returns no translation for that key and the widget renders the source string instead of the translated value.	Create a sys_ui_message record with a lowercase message key ('submit'). Reference the same key with different casing ('Submit') in a widget's required_translations field. Call the widget_translations REST endpoint with pageID and lang. Expected behavior: Lookup should be case-insensitive (or normalization should be applied consistently on both sides) so that the translation is returned. Actual behavior: The response is missing the entry for 'Submit' even though a translation exists in sys_ui_message under 'submit'.
AI Experience Framework - Glide PRB2024430	AIX widgets POST to /api/now/aix_kit/widget/id on every mount even when sys_aix_widget.script is the default empty IIFE	Every widget extending AIUXWidgetElement unconditionally calls this.server.update() in connectedCallback. The default value of sys_aix_widget.script is an empty IIFE. Even when the user never modified that field, the client still fires a POST to /api/now/aix_kit/widget/widgetId, which lands in WidgetRestService.handleUpdatesFromWidget and runs the no-op script through Rhino via WidgetScriptEngine.execute. This results in one wasted network round-trip and one wasted script-engine evaluation per widget mount, scaling with the number of widgets on a page. Widgets with no-op server scripts should not trigger the on-mount POST.	Load any AIX experience page containing widgets whose server script has not been customized (for example, shipped widgets in com.snc.ai_experience_components). Open the 'DevTools Network' tab. Filter for aix_kit/widget. Observe one POST per widget mount, each returning { 'result': { 'data': {} } }.
AI Experience Framework - Glide PRB2024769	Chat gate service uses a GlideRecord query with ACL evaluation, blocking non-admin users from reading the 'Deployment channel' table	In chat-gate-service.js (line 13), the chatEnabled check uses glideRecord_query to query the 'Deployment channel' table. This evaluates all ACLs for the current user, so only admin users have the necessary read access to that table. Non-admin users are blocked from fetching chatEnabled, which prevents the chat from functioning for them.	Log in as a non-admin user. Navigate to an AI Control Tower (AICT) page where the chat is expected to load. Observe that the chat doesn't initialize because chatEnabled can't be fetched. Log in as an admin user and repeat. Observe that the chat works correctly. Expected behavior: chatEnabled is fetched successfully regardless of the user role. Actual behavior: glideRecord_query evaluates ACLs and denies non-admin users read access to the deployment channel table.
AI Experience Framework - Glide PRB2027770	Remove the 'Applicability' table (sys_aix_applicability) and move the fields Applicable for and Not applicable for glide_list (user_criteria) into a multi-theme table	This is a product update.
AI Experience Framework - Glide PRB2030274	Users without elevated privileges cannot query widgets that are category=internal
AI Experience Framework - Glide PRB2034740	aiux_service/chat_check_access should work with the default experience name to query the deployment document id	There should be a way to query by experience name so that there is no need to force pass a sys_id each time.
AI Experience Framework - Glide PRB2036766	Experience cache population only emits the default theme	Multi-theme (user-criteria) themes are missing from the edge cache, so targeted users get the wrong theme.
AI Experience Framework - Glide PRB2039292	Move the Component and source_browser_code fields from sys_ux_widget to sys_aix_widget dictionary	This is a product update.
AI Search (Glide) PRB2020989	Performance and EVAM-related debug messages no longer appear in sys log for asynchronous GRs and Virtual Agent searches	When the system properties 'glide.search.performance.logger.enabled' or 'glide.search.evam.logger.enabled' are set to true, messages should appear in the sys log prefaced with '[SEARCH PERFORMANCE]' or '[SEARCH EVAM]' respectively. However, these messages no longer appear in the syslog when a conversation is part of the logging context.	Open an instance that returned a synthesized response in portal (for example, Dynamic Window setup). Create and set glide.search.evam.logger.enabled to true. Perform a search that returns a synthesized response in portal. Open the sys log and search for recent messages containing 'for Genius Result with table'. Expected behavior: Log entry in sys log specifying the ID of the view configuration that was used for each genius result. Actual behavior: No log entries for GR EVAM View configuration selection.
AI Search (Glide) PRB2028353	Deprecate 'ServiceNow RAG (Deprecated)' resource options from NASK Tool UI dropdown list	This is a product update.
AI Search UX PRB1935844	Asynchronous Framework should hold GRs until client is ready to receive them	The asynchronous GR payload can be missed depending on generation time.	Open an AIS-enabled instance with asynchronous GRs set up. Navigate to the asynchronous GR amb processor. In 'Channel Subscribe Advanced Authorization', add the following at the top of the function: gs.sleep(12000); // 12 seconds. In portal, open the 'Network' tab. Filter by 'amb'. Search something that would bring up an asynchronous GR. Notice that the AMB subscription eventually succeeds, but the asynchronous GR payload can be missed if it takes less than 10 seconds to generate.
AI Search UX PRB1991431	The right-hand side panel in Zing search is not scrollable	The user cannot reach for sources below the screen height because the panel is not scrollable.	Find an instance with zing search enabled. Search for a term that returns results from many sources. Attempt to reach for sources available below the screen height. Expected behavior: The panel is scrollable and sources are reachable. Actual behavior: The right-hand side panel is not scrollable and the sources are not reachable.
AI Search UX PRB2026614	Auto-Enable Hybrid Search on Now Assist for Search Installation	When a new users installs the 'Now Assist for Search' plugin, the system should automatically enable Hybrid Search for all search applications configured in the instance. This ensures new users benefit from Hybrid Search by default without requiring manual configuration. The behavior applies to all new user installations going forward and shouldn't retroactively affect existing users who have already installed Now Assist for Search.
AI Search UX PRB2031624	Enhanced Chat's search bar appears on portals with NextWave	Note that the NextWave omni-bar displays on the homepage as expected. However, the search bar from Enhanced Chat is also appearing on other pages unexpectedly.
Analytics Data API PRB1974037	Visualization displays outdated dates when 'Use current date for period end' is selected for Platform Analytics	Even when the 'Use current date for period end' is selected on a time series visualization, the graph still displays older dates and not the latest dates.	Create a time series visualization with an indicator (daily frequency) as a data source. Ensure that scores are collected for this indicator. In the configuration, under the date range section, select the Set absolute period and Use current date for period end options. Review the visualization on different days. Expected behavior: The visualization graph should consider the current date as the period end date and generate the graph. Actual behavior: The visualization graph is still generated with the older dates (when the visualization is created) as the period end date.
Analytics Data API PRB2030053	Add a feature flag for auto cache of PA indicators	Indicators are cached automatically, leading to data discrepancies between different users.
Analytics Export API PRB1987970	The PDF export of the inline dashboard gives a blank page with only the word 'Loading' in it	The exported PDF for any of the 0iInline dashboards is blank and shows the loading symbol only in the PDF, and not in the actual report of the dashboard. Also, exporting a dashboard stays in the 'Export request in progress' state for a very long time even on a very simple one-widget dashboard.
Analytics Export API PRB2019161	The Export option is not working for sub domain dashboards	This issue was also observed in Australia. An error occurs when attempting to export the dashboard, and an error also occurs in the logs.	Open an instance. Navigate to Platform Analytics > Dashboards. Create a new inline dashboard. Select Add component. Select Data visualization. Select any visualization type, such as column or bar, and configure it to show the visualizations. Navigate back to the dashboard created. Select Export on the dashboard. Select Export to Powerpoint or pdf . Notice the error, 'Export failed. Please contact your system administrator.' There is also an error is displayed in the error logs, 'ExportJobExecutor *** ERROR *** EXPORT_JOB_EXECUTOR: PEJ0001007 AttachmentID is null, attachment was not saved properly.'
Application Manager PRB2057729 KB3140027	Users can't publish custom-scoped applications after upgrading to Zurich or Australia	After upgrading to Zurich or Australia, users can't publish new application versions to scoped apps. Selecting the Publish button on any custom applications in ServiceNow studio results in a pop-up with the error 'Alert level: Critical. Vendor information was not found, upload function is disabled for this instance'.	Refer to the listed KB article for details.
App Shells PRB2005043	Some items are hidden behind the company logo in the Next Experience navigation bar	Sometimes the Next Experience navigation isn't rendered correctly. The 'All' and 'Favorites' items are displayed behind the ServiceNow logo. The issue is happening is randomly for some tests and does not have a fixed reproducible behavior. The menu items should always be rendered correctly and must be selectable.
Audit History PRB2035326	Enable an audit to clearly attribute every field level data change to either a human user or an AI capability	This is a product update.
Authentication Factors PRB2026060	The kba_session_context value is not in JSON format	The kba_session_context value is logged in this format: '{q1_keyword=q1_user_input, q2_keyword=q2_user_input}'.	Create three scriptable authentication type answers. Attach them to three different questions. Log kba_session_context in these three answers, along with kba_auth_result=true. Navigate to a voice deployment. Select the three questions as a KBA authentication factor. Call the voice agent. Authenticate a user. Navigate to the syslog table. Observe that the kba_session_context value for the third question is logged in this format: '{q1_keyword=q1_user_input, q2_keyword=q2_user_input}'. It should be logged in a standard JSON format.
Authentication Factors PRB2030597	Fall back to secondary identification when the primary resolves a non-sys_user	In cases when the identification questions are configured to a non-sys user, then it should ask fallback questions. This isn't happening in v2 and the call is ended since the userID isn't resolved. It should fallback to the secondary identification to get the userID. In cases where both the questions lead to a non-sys_user, then it should fail.	Log in to the instance. Navigate to All > Authentication Factors > Knowledge Based Factor > Questions. Select any question with the type, 'Identification/Authentication'. For the question, create service mapping with the type set to 'Authentication'. Return to the selected question. Update the type to 'Identification only' Expected behavior: 'Identification' should not be allowed because the question is mapped to service an 'Authentication' question, which creates inconsistency. Actual behavior: The operation is successful.
Authentication Factors PRB2037631	Identification Retry does not occur after plugin upgrade	If the identification step fails (first PIN entry is incorrect), the voice agent directly transfers to live agent which is the fallback on the assistant. It doesn't ask the user to re-enter the identification PIN again.
Authentication PRB2033124	Case-sensitive comparison is applied during knowledge-based authentication (KBA) answer matching	Case sensitiveness of KBA answer matching is controlled by the system property 'glide.auth_factors. kba.case_insensitive _validation'. It is by default case insensitive in previous patches, but seems to have the incorrect default value in recent tracks.	Set up knowledge_based_answer for a KBA Service. As an end user, try to pass answers and validate identification/authentication. Expected behavior: The user-given input should be matched case insensitively. Actual behavior: Answers are matched case sensitively.
Canonicalization Data Services (CDS) PRB2036615	Implement server side filtering to improve experiment targeting of user instances	This is a product update.
Case and Knowledge Management for HR Service Delivery PRB1937698	The user gets a RCA error when trying to create ds_document and a version with an attachment	The status is wrong for the RCA privilege.
Case and Knowledge Management for HR Service Delivery PRB2015442	Semantic configuration for HR case indexed sources are in the wrong path
Case and Knowledge Management for HR Service Delivery PRB2018011	Multiple requested RCAs from Employee Slate Core targeting 'Human Resources: Core' about the script include 'ActivityHubUtilSNC'	When selecting a widget, an RCA error is thrown.	Open the instance. Impersonate as a user. Navigate to /aiux/employeeslate/home. Select a widgets, such as 'Our Company'. Notice that it throws the RCA error, 'Read operation on table 'sn_hr_core_case_operations' from scope 'Employee Slate Core' was denied. The application 'Human Resources: Core' must declare a Restricted Caller Access privilege. Please contact the application admin to update their access requests.'
Case and Knowledge Management for HR Service Delivery PRB2027153	HR Templates not applying as expected from Flows
Case and Knowledge Management for HR Service Delivery PRB2031869	Missing RCAs for HR ZTSD flow	This is a product update.
Change Management PRB2026001	An AI-driven question and answer completer that populates both change risk assessments and dynamic schema questions with context-based, accurate answers	This is a product update.
Change Management PRB2029102	Manual approvers can't be added to the change and std_change_proposal due to newly enforced ACLs for related lists
CMDB Identification and Reconciliation PRB1952085	Dependent items are inserted regardless of the parent or the main CI insertion failure	Configuration items and their relationships should not be created.
Communities PRB1487727	'Moderation Banned Keyword Filter' isn't working for keywords in other language	The user is allowed to post content with the banned keyword if the keyword is not in English.	Provision an instance with the following plugins installed: customer communities, communities demo data, and I18N: Japanese Translations. As community admin, log in to the platform. Navigate to Community > Moderation > Moderation filters. Create a new moderation filter or use the existing filter. Add any Japanese keyword in the filter. Add any English keyword in the filter. Save it. Log in to community portal as any community user1 with the preferred language set to Japanese. Try to post content with the keyword used in step 5. Log in to community portal as any community user1 with the preferred language set to English. Try to post content with the keyword used in step 6. Expected behavior: The user is prevented from using banned keywords during content posting. The appropriate message appears. Actual behavior: 'Moderation Banned Keyword Filter' doesn't work for characters in other languages. The user is allowed to post content with the banned keyword if the keyword is not in English.
Condition Builder in Workspace PRB2011310	The SLA field is read-only in a related condition when creating a list in Workspace	The SLA field and the operator should not become read-only.	Log in to a base instance. Select Workspaces from the Banner/Header Menu. Search for 'Service Operations Workspace' Select Service Operations Workspace. Once the workspace is open, navigate to Lists. Navigate to My Lists. Select the Create new list button. Navigate to Create your own. Provide the list name, such as 'Testing'. Select Source - HR Case [sn_hr_core_case]. Navigate to Add Filters > Condition. Select the field, SLA(sla). Observe that the field and operator become read-only. Expected behavior: The SLA field should not become read-only. Actual behavior: The SLA field is read-only.
Configuration Management Database (CMDB) PRB1926784	Skip invalid tables from health score calculation of CMDB health group	The group score calculation errors out for invalid tables.
Configuration Management Database (CMDB) PRB1956449	A CMDB data certification task in the 'Data Certification' dashboard displays inconsistent data on the 'Review not completed' tab	In the CMDB 'Data Certification' dashboard, the 'Review not completed' tab displays a count of pending records, but no records appear in the list. Users also can't submit the certification task, even after completing the review.	Navigate to CMDB Workspace. Create a Data Certification policy on any table. Execute it. Open a Data Certification task. Navigate to the 'Review Records' page. Create an archive. Archive one or more records associated with that Data Certification task. Navigate back to the 'Review Records' page. Observe that the 'Review not completed' tab still includes the count of the records that were archived. Also, the user can't submit the task, even though all the records available are reviewed.
Configuration Management Database (CMDB) PRB1992684 KB3005930	CMDB Query Builder with the system language set as Japanese displays empty results	There are missing values in queries when using Japanese. The French language can lead to errors.	Refer to the listed KB article for details.
Configuration Management Database (CMDB) PRB2017567 KB3137554	There is an infinite loop in PartialPayloadProcessor when the payload size limit is exceeded on the first record of a batch	Re-running the payload after changing the property 'glide.identification_engine.partial_processing_max_fetch_memory_mb' to zero causes the thread to be in an infinite loop.	Run the payload to create a partial payload. Change the property to 'glide.identification_engine.partial_processing_max_fetch_memory_mb' to 0. Re-run the payload. Observe the thread is now in infinite loop.
Configuration Management Database (CMDB) PRB2018505	The multiSource last_discovered field is not updated even when the CI is updated	The multi-source last_discovered timestamp is not updated when CI is rediscovered from the same source.	Run the script to create a multi-source record. Manually add the last_discovered value to col51 in the cmdb_multisource_data table for this record. Rerun the same payload with the same CI with updated short_description. Observe that col51 is not updated with the latest time stamp.
Content Library Portal PRB2005753	Content lookup historical data triggers unintended deduplication for pa_manual_breakdowns records	The fix script runs with the 'isHistorical' parameter set to true, then it calls the deduplicateByValueField function. The duplication logic doesn't query for the breakdown; it only looks for duplicated value to identify duplicate records. In theory, there could be duplicated value across different breakdowns, causing unwanted data loss.
Content Library Portal PRB2010143	Multiple ais_index events are triggered for sam_sw_product_lifecycle during content updates	During content updates in the ITAM Content Library, a large number of ais_index events are generated for the sam_sw_product_lifecycle (SAM software lifecycle) and sn_hamp_lifecycle_definition (HAM hardware lifecycle) tables. These events appear in the event log. The excessive events are triggered because system metadata columns on the AI Search data sources for these two tables are missing the no_text_index field attribute. Without this attribute, the AI Search indexing engine includes these columns in the vector index.
Database Compaction PRB1993126 KB3109620	'Compactor' on RaptorDB creates indexes without 'CONCURRENTLY', causing widespread locks	The DB 'Compactor' job creates direct indexes on temporary tables that are linked with source tables through triggers. Once 'insert' comes in for a source table, the trigger also tries to write on a TMP table, and are blocked by the 'Create index' command.	Refer to the listed KB article for details.
Database Indexes PRB1975183	Creating an index on a few columns with an already existing column causes a drop of the redundant index and a 'AccessExclusiveLock' on a table	.	Ensure that an index already exists on an instance for the ColA. Create an index on: ColA, ColB, ColC, ColD. Verify that the redundant index check is dropping the index, causing 'AccessExclusiveLock' and slowness on the instance. Expected behavior: It should have been dropped concurrently so that there's no instance wide issue while dropping the index. Actual behavior: There's an instance wide issue due to the 'AccessExclusiveLock'.
Database Persistence - Data Access PRB2031369	Quoted CTE identifiers cause 'com.glide.db.GlideSQLException: Invalid table name'	DBSqlParser.withItem (line 1224) stores CTE names with quotes. Everywhere else that checks for it uses unquoted names. The mismatch causes the parser to not recognize valid CTE names. The quoted CTE identifier throws 'com.glide.db.GlideSQLException: Invalid table name: cte_name'.
Database Persistence - Data Scale PRB1974343	A query hint isn't including the change number and is causing the hint to be ignored
Database Persistence - Dictionaries PRB2021884	DictionaryXMLParser check for other numeric types
Database Persistence - Graph PRB1989714	The 'WITH' clause requires all variables to be explicitly aliased
Database Persistence - Graph PRB1991033	The user is not getting the expected response for the query, 'Give me active users created in Q3 in 2025' in Gemini
Database Persistence - Graph PRB1991929	Add a guardrail to prevent unbounded/extremely large queries from the LLM	A 184M SQL query was produced and attempting to parse it brought the node down with OOM.	Execute cypher2Results with the cypher query. Observe that OOM is parsing the massive generated SQL.
Database Persistence - Graph PRB2022040	Knowledge Graph support	This is a product update.
Database Persistence - Graph PRB2023371	The 'NOT IN' operator isn't supported
Database Persistence - Graph PRB2025391	Encoded query is not supporting variable length edges
Database Persistence - Graph PRB2026584	Aggregate and Function types are not accepted in Function Using()	After creating a query with GraphQueryBuilder, users of GraphQueryBuilder API should be able to get the encoded query representation as a transferable serialization of the query.
Database Persistence - Graph PRB2026592	Inline node properties via withProperties() are dropped on round-trip	After creating a query with GraphQueryBuilder, users of GraphQueryBuilder API should be able to get the encoded query representation as a transferable serialization of the query.
Data Management Console PRB1976888	StatsGatherer isn't collecting stats when it runs in parallel with a SNC provision job		Navigate to sys_sdu_collection_job. Change the 'Collection' job record status to 'running'. Run StatsGatherer. Observe that StatsGatherer should collect stats, but isn't.
Data Management Console PRB2013605	The Statsgatherer job is finished with incomplete data
Data Management Console PRB2030039	'Physical Table Stats Gatherer' is triggered, which does 'UNION ALL' for rotated tables	There's a repeated slow query #-1454801932 from the daily 'Physical Table Stats Gatherer' job, which is triggered 6 times. This causes spikes in SQL response times.
DirectSQL PRB2019852	SELECT * must exclude columns that don't exist in the database	Select * from a table that has a Function field, like cmdb_data_management_policy, won't work because it's trying to find the function fields on the database. A filter should be added to exclude these fields.
Document Intelligence Unified Backend PRB2029867	Users can configure more than 50 fields per use case, which does not match the product and pricing based limitations
Document Management PRB2032863	SmartDocs default skill enablement for all tables	This is a product update.
Dynamic Guidance PRB2050926	There are unintended Dynamic Guidance steps in Unified Navigation Onboarding modal	The onboarding modal contains Dynamic Guidance steps.	Open a Zurich or Australia instance with Now Assist enabled. Log in as a user with Now Assist enabled. On first-time log in, notice the onboarding modal. Expected behavior: The onboarding modal shouldn't contain the steps of Dynamic Guidance. Actual behavior: The onboarding modal contains the steps of Dynamic Guidance.
Dynamic Translation for Agent Chat PRB2030959	When using the live agent in Now Assist Virtual Agent (NAVA), the disclaimer message at the bottom is dynamically translated based on the agent's session language	The disclaimer message should be displayed in the end user's session language preference instead of the agent's session language.	As an agent, impersonate a system administrator user. Switch the agent language to French under 'Preferences'. Navigate to Service Operations Workspace. Make the agent available. As the end user, set the session language to English. Navigate to the Employee Service Center portal. Initiate NAVA. Observe the disclaimer message is in English. Connect to a live agent. Once the work item is offered to agent, accept the work item. Observe that the disclaimer message is translated to French for the end user. Expected behavior: The disclaimer message should honor the end user's session language. Actual behavior: When connected to a live agent, the disclaimer message is changed based on the agent's session language.
Edge Encryption PRB2012969	Edge Encryption mass jobs do not support sys_audit table rotation	Edge Encryption mass jobs (such as mass-encrypt, mass-decrypt, key-rotation) that process the audited Journal field history do not correctly handle instances where the 'sys_audit' table has been rotated. When sys_audit is rotated, the historical audit records no longer reside in sys_audit itself but in one or more physical rotation tables (for example, sys_audit0 or sys_audit1). Because the job execution infrastructure previously hard-coded sys_audit as the target table, all direct updates issued during job processing targeted the base sys_audit table and found no matching records. This results in zero rows being updated for any encrypted field that lives exclusively in a rotated partition.	Configure an Edge Encryption mass job on a table/field whose Journal field is audited (for example, incident.work_notes with auditing enabled). Rotate the sys_audit table to create physical tables such as sys_audit0 and sys_audit1 that contain the actual audit records, and so that the sys_audit base table is empty. Run the Edge Encryption mass job, such as mass-encrypt, mass-decrypt, or key-rotation. Observe that no audit records are updated, and the job reports zero rows processed for the AUDITED_NEW_VALUE and AUDITED_OLD_VALUE chunk types. When verifying in the database that encrypted values in sys_audit0 / sys_audit1 are unchanged, this confirms updates targeted the empty sys_audit base table.
Edge Encryption PRB2016789	Edge Encryption mass decryption job doesn't support tables with edge encrypted data inside a field value	There are several tables that end up with edge encrypted data stored inside a field, but where the entire field is not edge encrypted. The user has no way to migrate this data from being edge encrypted. To allow sys_archive_log to be used in an edge encryption configuration, the user must add the 'edge_table_whitelist=true' attribute to the table in sys_dictionary. Adding this attribute allows the sys_archive_log table to show up in the table list on the edge configuration page.	Create an edge encryption configuration on the incident.short_description field. Run a mass encryption job to encrypt the data on that field. Create an archive rule for the incident table to archive one or more of the records with an encrypted short_description field. Verify that sys_archive_log records are created for the archived incidents, and that the Payload field has edge encrypted data. Create an edge encryption rule on sys_archive_log.payload. Create an edge decryption job on the sys_archive_log table. Run the job. Expected behavior: Edge encrypted data inside the sys_archive_log.payload field is decrypted by the job. Actual behavior: The scheduled encryption job does not have any execution records nor chunks, as it did not find any data to be decrypted.
Enhanced Content Editor (ECE) PRB2039917	Enhanced Content Editor (ECE) has an incorrect TinyMCE version as a dependency, impacting now-record-html-editor	This issue occurs in Zurich.	Create any latest Zurich instance. Open Service Operations Workspace (SOW). Open any 'Incident' page. Check the Activity Stream. Open the 'Email' tab. Let the email body load. Once it is loaded, open the dev tools. Search for 'sn_mentions'. Open the file with the source path, '/uxasset/externals/sn-tinymce/28.11.0/js/tinymce/plugins/sn_mentions/plugin.min.js.jsdbx'. Check that the content of the file is actually fetched from the file path. Verify this by changing the content in the sys_ux_lib_asset record. Perform a hard reload. Check the source code in the dev tools again. Notice that this console log is showing up in the file with path:' /uxasset/externals/sn-tinymce/28.11.0/js/tinymce/plugins/sn_mentions/plugin.min.js.jsdbx.'
Event Management PRB2022546	Tag based group is created with single Alerts where em_agg_group points at two alerts	A new TBAC group is created with a recent corresponding alert only.	Create TBAC rule. Send two events matching this TBAC rule. Wait for the TBAC group to be created with the corresponding two alerts. Create a new matching event but do not submit yet. Close on of the group secondaries. Immediately send the prepared Event from step 4. Notice that a new TBAC group is created with a recent corresponding alert only.
Experimentation Platform PRB2036613	Glide changes to support feature toggling and user criteria-based roll out in Experimentation Framework	This is a product update.
Experimentation Platform PRB2036614	Feature flagging under the feature preview program	This is a product update.
External Content Connectors Glide PRB2027151	After deleting the SPO connector, results can still be found	The AIS query engine requires the qlang=advanced parameter to correctly interpret and match documents. Without it, queries silently fail to match any documents, causing operations like deleteByAISQuery to delete zero records.
Field Service Capacity and Reservations Management (Glide Family Channel) PRB2028443	Capacity usage frequency is incorrect on the Daylight Savings day	This issue occurs for Daylight Savings Time (DST) timezones. The usage record shows two days, when it should only show one day.	Create a Capacity Definition with 'Frequency: Daily'. Create a Capacity Assignment with the following: Capacity Definition: (above definition) Timezone: A DST-observing timezone (for example, US/Eastern) Effective dates for a DST transition (for example, 2027-03-13 to 2027-03-17) Create a Work Order Task (WOT). Assign it to an agent on the day immediately following the DST start (2027-03-15). Navigate to the Capacity Usage (wm_capacity_usage) table. Observe the start_date_time and end_date_time fields for the newly created usage record. Expected behavior: The usage record should show exactly 1 day. Actual behavior: The usage record shows 2 days.
Financial Management PRB2032487	Role available in the ACL is not actually available in the Role table, so there are orphan records available in the sys_security_acl_role table
Financial Services Operations PRB2038662	A query range error appears when querying on the filter present under 'Claim transactions and Receiving transactions	Part of the query on sn_bom_transaction is ignored because of insufficient access for the 'query_range' operation on sn_bom_transaction.details.	Impersonate the sn_bom_payment.claim_agent role. Navigate to Workspaces > Financial services workspace > Claims > All > New > Internal claim. Fill in all the details and add multiple transactions into the fields Claim transactions and Receiving transactions. Save the form. Navigate to the related lists of 'Claim Transactions' and 'Receiving Transactions'. Select the Filter icon. Start querying on 'Sender transaction' & 'Receiving transaction' respectively on both the related lists. Observe the error as mentioned above.
Flow Engine PRB1909705	A transform script for JDBC DSAs doesn't error out in engine major version v2	The issue can be reproduced when data stream actions are the same scope. The issue also occurs when the data stream actions are other than global and the script include is 'Global - Accessible to All Application Scopes'.
Flow Engine PRB1967018	Instance outage and default semaphore exhaustion is caused by a long-running database query from the GlideElementWorkflow.queryStageState() function	Querying the 'Stage' state of a workflow element causes a long-running query when an invalid ID is passed. There's a slow query executed against the database. This causes a lot of unnecessary data streaming across the network from the database to the application server. The application server may encounter an increase in garbage collection activities as it compacts/expands large RowBlock objects from memory to disk. The application server needs to do a lot of I/O to read and write and otherwise maintain the rowblock file on disk. The transaction response time is slower due to the large table handling. This can increase semaphore time and lead to contention and even semaphore exhaustion. In addition to all of the performance issues, this undoubtedly fetches incorrect results and potentially causes corruption.	Query the 'Stage' state of a workflow element which hasn't yet been saved. Expected behavior: The stage state should return null, quickly. Actual behavior: A large table handling warning is raised as it queries an excessive number of irrelevant stage_state records and then returns an incorrect value.
Flow Engine PRB2013989	AI agent execution fails when source of record has been created by the virtual agent on portal	This issue occurs when the impersonates user doesn't have the 'admin' role.	Install the following: Playbook Experience (playbook-experience:29.1.0) Playbook Experience Components (servicenow-now-playbook-experience:29.2.2-SNAPSHOT) Process Automation Designer (sn-process-automation-designer:29.3.1-SNAPSHOT) Customer Service Management Demo Data' (Plugin id: com.snc.customerservice.demo) Playbooks for Customer Service Management (app-csm-playbook:6.4.0-SNAPSHOT) app-csm-complaint-case:8.0.2-SNAPSHOT app-csm-complaint-case-ai-agents:1.1.2-SNAPSHOT app-csm-complaint-gen-ai:2.1.2-SNAPSHOT Impersonate the user 'Abel Tuter'. Navigate to /csm. Select the Sparkle icon to launch the virtual agent. Paste this prompt to the virtual agent to go through record creation: 'I want to log a complaint. My KNS-ULTRA1100 is over heating. The product becomes uncomfortably hot during normal operation, even with light usage. My colleague had also experienced the same issue with the product on their machine. It started happening 2 days ago'. Once the record has been created, impersonate the user 'Abraham Lincoln' on the platform. Find the created record. Keep selecting the Continue button to advance to the 'Research' stage. Select the Use an AI agent button. Notice that an error is shown to the user, and the execution plan is terminated with the message, 'You don't have the required access to complete this request. Try another request.'
Flows (Family Channel) PRB1975298	After moving a flow from one instance to another using an update set, the flow variable label changes to match the variable name	In the payload of the custom update that captured the flow, the variable correctly displays its label in the update set payload. However, when viewed in Flow Designer, the label appears to have been updated to match the variable name.	Prepare two Zurich instances. Navigate to the first Zurich instance. Create an update set and make it current. Create a simple flow and create a variable with a long name with a space. Ensure that those creations are captured in the update set and complete the update set. Deploy this update set to the second Zurich instance. Navigate to Navigator > Remote instance > Retrieved completed update set > Commit. Open the flow and verify that the flow variable label is automatically updated to match the variable name.
Flows (Family Channel) PRB2003332	The user receives the message, 'Number of rows hidden by security constraints ' in Flow Designer related sub-flows	The user sees the security constraints message when opening 'See related flows' in sub-flows.	Open Flow Designer. In the 'Subflows' tab, open a subflow. In the 'More' menu, select See related flows. Notice the security constraint message when it opens.
Flows (Family Channel) PRB2014125	Remove the use of javascript prefixed reference qualifiers
Generative AI Controller PRB2026284	Agents aren't working in Zurich nightly with the latest snapshot		Navigate to agents playground. Trigger any agent. See that the agent is stuck in starting and no context is passed to it.
Horizon Icon Component PRB2026750	A request for an icon in Zurich	Playbook Summarization features need the document-template-ai-sparkle icon in the Zurich release.
HR Service Delivery PRB2023321 KB3025105	In HR Agent Workspace, an HR case can be cancelled without adding a work note, causing 'undefined' to be automatically logged in the conversation section	With the Cancel UI action (sys_ui_action sys_id 325370019f22120047a2d126c42e701d), the workspace client_script_v2 unconditionally forwards the modal's Work note field to the server. When the field is left empty during case cancellation, GlideAjax.addparameter stringifies undefined to the string 'undefined' and forwards it to the server, which then persists it to work_notes.	Refer to the listed KB article for details.
HTML Field Type Editor PRB2008555	The @mention and response template in HTML Editor does not appropriately respond to assistive technologies	The screen reader does not identify the dropdown list or the members of the list.	Create an account on Assistiv Labs to use NVDA and JAWS. Open a base instance. Create or set the system property 'glide.ui.journal.use_html' to 'true'. Navigate to Service Operations Workspace. Open any incident. Open a screen reader, such as VoiceOver and Safari or JAWS/NVDA and Chrome. Navigate to the Comments/Work Notes field. Enter '@' and a character or two for the user to invoke the dropdown list for user selection. Notice that neither screen reader identifies the pop-up, nor is there any identification of the members of the list as the user navigates it.
Identification and Reconciliation API PRB2029121	Help users determine whether dynamic Identification and Reconciliation Engine (IRE) should be turned on	This is a product update.
Identification and Reconciliation API PRB2031317	Apply fix script for base instance dynamic IRE properties	This is a product update.
Identity PRB1988754	NHIUserTrackerDAO has a cache (sys_mi_user_cache ) which is storing GlideDateTime objects	This issue was noticed in heap dumps
Inbound API Integration Usage Framework PRB2016072	Exclude Moveworks integration traffic	Moveworks requests to ServiceNow APIs (such as Table API) are being counted as integration traffic. They should be excluded.
Install Base Management Store PRB2027486	Errors in CanRead path from ACL	Failures observed in Service Portal with latest changes in responsibility framework.
Integration Hub PRB2006931	The error message is not cleared out when the retry is successful and the retry status code is 200	When the retry is enabled in an action, if the first try fails with a 429 and the retry is successful, the Error message field does not get cleared out.	Create any rest action with the retry policy. Execute for failure for the initial 2 or 3 calls. Notice that there is an error message to the rest step output. At runtime, perform the appropriate changes so that the action starts to work fine and returns 200. Notice that this updates the status code to 200 and updates the success response body, however, the error message remains.
Integration Hub PRB2034438	Terminal attachment is processed before non-terminal attachments	This causes partial data processing in the JDBC data stream action during race condition.	Create a JDBC DataStream action. Run it. Observe that the terminal attachment (small in size) is processed before non-terminal attachments (large in size). In the execution results, it shows less data.
Key Management Framework (KMF) for Platform Encryption PRB2058369 KB3140571	Midserver is unable to fetch credentials after upgrading to Zurich or Australia	In certain versions, there's a Unified Secrets Gateway (USG) service for credential management. During the upgrade to those versions, a system trigger script is designed to automatically execute and populate the sys_secret_identity_group_member table with the MID Server identity group mappings required for USG authentication. However, this trigger fails to complete successfully, leaving the table incompletely populated. As a result, the MID Server can't authenticate with USG and fails to retrieve credentials.	Refer to the listed KB article for details.
Key Management Framework (KMF) PRB1986102	Fix/disable IPKI KMF diagnostics job to reduce the performance impact on downstream services	This is a product update.
Key Management Framework (KMF) PRB2007037	A duplicate Instance Key Encryption Key (IKEK) is active in the instance after a future rotation date	Although it is observed the current IKEK gets deactivated and a new IKEK is generated, it later actives back the deactivated one. This causes multiple IKEK to be in an active status.	Set/Check the active IKEK future rotation date. Notice that after the rotation check, there are two active IKEK.
Key Management Framework (KMF) PRB2014313	Nodes taking long time to load CryptoCore initialization during startup	It is observed that some nodes are taking an unusually long time during CryptoCore initialization at startup. A few nodes are taking anywhere between 15 minutes to up to 4 hours to complete CryptoCore initialization. Due to the large volume of logs, performing a full-day analysis in Splunk places additional load on the indexers. A subset of nodes were identified consistently exhibiting this behavior.
Key Management Framework (KMF) PRB2035774	SecretAPI Core	This is a product update.
Key Management Framework (KMF) PRB2035775	Generic secrets wrapper API and Glide-independent interfaces	This is a product update.
Knowledge Management PRB2027236	True-up for KC and NAKM, ECE, and KC in UI Builder	This is a product update.
Knowledge Management PRB2031464	The Knowledge Base Article (KBA) text is not visible in the workspace	This issue occurs with custom templates that contain fields of mixed data types like HTML, string, date.	Create such a template with mixed data types. Create an article fill, and fill non-HTML fields as well. Insert a block in one of the fields. Save this article. Attempt to searching this article on 'SOW/CSM/KC'. Select the article Notice that it will open the kb_view page of the article, and renders the article content as empty.
Knowledge Management PRB2038003	Updating versions for the base instance Knowledge Management apps to include Australia fixes
Lifecycle Events PRB1942195	HR Lifecycle Events resume cases are failing	The resume cases fail when trying to cancel and retrigger the HR activities.
Lifecycle Events PRB2026077	Dependent activity sets are not getting triggered when completing activities after upgrade to Zurich	This occurs when upgrading from Yokohama to Zurich.	Set up an instance in Yokohama. Create multiple LE cases and move them to ready state. Ensure sn_hr_le.use_flow property is set to true. Upgrade to Zurich. Complete 'Pre-hire' activity set. Expected behavior: Pre-boarding activities should have created. Actual behavior: Pre-boarding activities are still in awaiting trigger.
List Administration PRB2003558	Users are unable to select 'presentational' variables when using the list selector to build out list configurations		Verify that sn-list-selector has been updated to Version 26.0.0. Create a list visualization against the incident table. Select Edit. In the configuration panel in the 'Columns and rows' section, next to 'Columns', select Add. Scroll to 'Questions' and expand it. Scroll on the list of variables and look for 'Legal Section'. Observe that it can't be found. Users would like to be able to choose presentational variables as well, even if they don't contain any values.
MID Infrastructure PRB2039652	Issues with the migration UI	There is an issue with the 'Migration' page auto-refresh.
MID Server PRB1978666	Users are unable to reset MID authentication from mutual authentication to basic authentication	When setting mutual authentication back to basic authentication using the same file, it results in an error: 'Error: The system cannot find the batch label specified - turnOffMutualAuth'.
MID Server PRB1998489	Root Cause Analysis (RCA)/Cross Scope Access changes are causing the 'MAW' list and record declarative actions to be blocked from execution	Changes made in RCA/Cross Scope Access on the platform side have impacted the declarative list and record actions for MAW from working. When attempting to execute any of these actions which call the MIDManage API, users see an error that the RCA record isn't present for this script execution, despite the Cross Scope Access record being defined.	Install MID Admin Workspace on any release on a fresh instance. Try to validate MID Server. Notice that this action is blocked and the corresponding error banner displayed to the user.
MID Server PRB2006438	MID Server shuts down unexpectedly during start up due to sorting/filtering logic mismatch in ECC queue record batching	During MID Server start up, the server retrieves ECC queue records in batches from the instance. A mismatch in the sorting and filtering logic causes some records to be missed, resulting in an empty response. This triggers a MIDServerInfoException: No 'sysIds' array is returned in the response error, causing the MID Server to shut down unexpectedly.
MID Server PRB2034352	MID doesn't sync ECC firewall message audit data on shutdown, leading to audit data loss	If using the default 1 hour reporting interval, up to 1 hour of data could be lost if MID is restarted between reporting intervals.	Start a MID Server - if desired, set the mid.ecc.queue.audit.report_interval to the minimum value of 900 seconds (15 minutes). Kick off a large Discovery to ensure a steady flow of ECC messages to the MID Server. Wait for ECC firewall message audit data to be reported for the first time After ten minutes, stop the MID. Notice that there are no audit data updates since the first reporting interval.
MID Server PRB2035227	ECC queue firewall in MID hardening and MID control	This is a product update.
MID Server PRB2035229	Application authorization for MID server execution in MID hardening authorization	This is a product update.
MID Server PRB2035230	MID hardening in the authorization track	This is a product update.
MID Server PRB2035231	Adopting USG for credentials in MID hardening	This is a product update.
MID Server PRB2035232	MID hardening in the logging/telemetry track	This is a product update.
MID Server PRB2035233	MID hardening and authentication JWT using iPKI	This is a product update.
MID Server PRB2035234	Uniquely identifying a MID server in MID hardening authorization	This is a product update.
MID Server PRB2035293	Implement retries for signing endpoint on MID	This is a product update.
MID Server PRB2035295	Add new MID configuration parameters to support IPKI flow	This is a product update.
MID Server PRB2035298	Implement a IPKI certificate provisioning flow on MID	This is a product update.
MID Server PRB2035301	Validate a IPKI certificate chain on MID	This is a product update.
MID Server PRB2035302	Create an empty hosted plugin for the MID infrastructure app	This is a product update.
MID Server PRB2035304	Add more validation to the KeystoreInstall API	This is a product update.
MID Server PRB2040231	MID users are missing the MID Server role	Only MID users with the MID server role can load credentials for discovery use cases.
Mobile Platform PRB1984781	Incremental offline caching does not sync related records for newly created Work Order Tasks (WOT) after the initial offline payload is downloaded	Related records are missing in offline mode for the WOT.	Provision an instance with the following plugins: com.snc.work_management com.snc.work_management.demo com.sn_fsm_mobile Ensure incremental offline is configured and working, so that the offline payload download works and incremental jobs are being processed. Using the Agent mobile app, trigger the incremental offline process by downloading the offline payload. Create a new work order task (WOT) using the instance configuration. Create part requirements related to the WOT using instance configuration. Using the Agent mobile app, navigate to Offline mode. Check if the newly created WOT exists. Open the WOT. Navigate to the corresponding section that contains information about part requirements. Validate that you see the parts associated with the WOT. Expected behavior: The new WOT appears in offline mode, and the related records created are present in the corresponding section and visible offline. Additionally, an incremental payload is generated for the new task and its related records (entries in sys_sg_incremental_result). Actual behavior: The new WOT presents, but related records are missing in offline mode. For the newly created WOT, no new watcher record is created in sys_rw_action, so subsequent related record inserts are not tracked. Since no watcher exists for this WOT, no incremental payload parts are generated for its related records, so they never arrive in the device's offline cache.
Multi-Instance Framework PRB2032862	Multi-instance Framework (MIF) synchronous messaging	This is a product update.
Multimodal Service (Family Channel) PRB2029156	Move MMS to GA	The MMS plugin name displays 'MAINT ONLY', and should be updated.
Multimodal Service (Family Channel) PRB2039537	The 'Options' parameter is missing, causing the Vision agent pipeline to fail
Multimodal Service (Family Channel) PRB2039538	The sync service record is missing, causing an error in Mosaic
Multimodal Service (Family Channel) PRB2039539	The billing feature is not working
Next Experience Unified Navigation PRB1905386	When a custom Unified Navigation menu is created, the menu items added in the menu are duplicated in 'All'	The menu items are duplicated in 'All', and one appears as an application and the other appears as a favorite.	Open an instance. Open the Unified Navigation menu. Create a new menu. Add menu items from the related list, such as 'Access Analyzer'. Refresh the page. Open 'All'. Search for Access Analyzer. Notice that it appears twice, and one is an application and the other is added as a favorite.
Next Experience Unified Navigation PRB1971847	The default ServiceNow logo appears briefly in Next Experience before switching to the user's logo	The issue is happening only when users access one of the workspaces. It doesn't happen when accessing the Next Experience homepage URL. It also only occurs on a machine that is slow, with a poor performance/network.	Update glide.product.image and glide.produce.image.light to a new iix image. Cache.do. Open Developer tools. Under network, turn off cache. Access /now/sow/home. Expected behavior: The custom logo should be loaded. Actual behavior: The default Next Experience logo is visible first and later updated to the custom logo.
Next Experience Unified Navigation PRB2038994	Duplicate modules appear when an application is added to the custom menu		Create a custom menu. Add an application to the custom menu through the related list. Refresh the menu request by selecting the Refresh button in the 'All' menu. Expected behavior: The custom menu has an application with correct modules. Actual behavior: The custom menu has an application with duplicate modules.
Now Assist Panel PRB2003390	The New Chat button is disabled on Now Assist panel (NAP) when launched through AI Engagement Experience Layer (AIEL)	When an agentic workflow is triggered by a UI action in a workspace using AIEL with forceNewConversation set to 'true', NAP launches successfully with a new conversation session. However, the New Chat button remains persistently disabled throughout the session, preventing users from initiating additional conversations. Additionally, the name of the workflow at the top of NAP is not displayed and the conversation does not show up in the list of prior conversations.	Trigger an agentic workflow using a UI action in a workspace to auto-launch NAP with forceNewConversation set to 'true'. Ensure NAP launches with the workflow triggered in a new conversation session. Observe the state of the New Chat button in the NAP header. Expected behavior: The New Chat button is enabled, allowing users to start a new conversation. Actual behavior: The New Chat button is always disabled when NAP is launched through AIEL.
On-Call Scheduling PRB2030480	Wrapper global APIs for on call bulk upload utility
OneExtend PRB2026081	There's a 100501 error with an asynchronous call
OneExtend PRB2027496	The metric batch_result.status is stuck at in_progress and isSkillEvaluationRun() doesn't recognize the conversational_ai evaluation type	For conversational_ai evaluation runs, metric-level batch_result records are never updated to status=completed. This causes the evaluation dashboard to display zero scores for all the metrics, even though valid evaluation data exists in the sys_one_extend_eval_metric_result and sys_generative_ai_metric tables.	Create a Conversational AI evaluation run (AutoChat) with metrics like conversation success, skill selection accuracy, and turn count. Wait for the evaluation to complete (batch_run_task status = processed). Query the metric-level batch_result records. Observe that all the metric batch_result records have status=in_progress instead of completed. Navigate to the evaluation dashboard. Observe that all the metric scores show as 0 because the Java API getCustomMetricScoresPerPrompt filters batch_result.status!=in_progress.
OneExtend PRB2028533	Java scriptable methods aren't working in some instance nodes	The script should return a proper response in all nodes.
OneExtend PRB2036182	Avoid early exit for the guardian error and add a response in the GenAI log even if content is flagged
OneExtend PRB2038858	Mosaic/NowAssist jobs run for extended periods, slowing down processing	The Mosaic Off-Glide Kafka log-sync flow has no recovery path when subscription activation lands in a bad state.
Performance Analytics PRB1963190	Drilldowns from Single Score visualizations with monthly aggregation redirect to the current month instead of the month that the data represents	Single Score data visualizations based on an indicator and that are configured with a metric using a monthly aggregation are displaying an incorrect month after drilling down into the indicator details. For example, after selecting the Single Score card configured with the indicator, the user is redirected to the 'KPI Details' page. This page displays the current month (for example, November) in the title, but the data shown in the score card corresponds to October, explicitly labeled as 'Data from October'.	Create a Single Score data visualization. Add an indicator as the source. Add the visualization to a dashboard. Enter 'Editing' mode on the dashboard. Navigate to the 'Metric' section. Set 'Time Aggregation' to 'By Month (AVG)'. Select the Single Score card to drilldown into the 'Indicator Details' page. Notice that even though the Single Score card displays a title such as 'Data from October', the drilldown redirects the user to the current month, not the month for which the data was collected.
Performance Analytics PRB2015951	The indicator Sparkle icon shows on data visualizations saved to the library	The Sparkle icon on data visualizations based on indicators should not show for data visualizations that are not saved to the library. This is a caching issue.	Disable the following properties: sn_query_gen.indicator.feature.enabled sn_pa_ai_canvas.indicator.feature.enabled sn_pa_ai_canvas.entry.visualization.enabled Expected behavior: The Sparkle icon should not show on any data visualization, and whether it's saved to the library or not is based on an indicator source. Actual behavior: Notice that the Sparkle icon on data visualizations based on indicators still show for data visualizations saved to the library. This is caused by analytics_cache, which clears out every 24 hours.
Platform Analytics Component API PRB1981675	The 'Calendar Data' API's changes aren't reflecting		Call ScriptableCalendarDataAPI from the script background.
Platform Analytics Component API PRB2031905	Update the indicator scorecard support to Zurich	The dashboard should include the indicator scorecard widget in the AI dashboard summary.	Log in to a Zurich instance. Validate AI dashboard summary preference in 'Dashboard settings' is not persisting after saving. Expected behavior: It should save. Actual behavior: It is not saving.
Platform Analytics Component API PRB2056500	There is a Zboot error for an unresolved dependency for sn_app_analytics_w
Platform Analytics Dashboard API PRB1948555	Sys_scripts have references to old fields, which throws errors when the dashboard is updated	The following error appears: 'GlideLogLogger Invalid query detected, stack trace below [Unknown field time_unit in table par_dashboard_user_metadata]'.	Update a dashboard. Observe the error in the business rule.
Platform Analytics Dashboard API PRB2000095	The Guided Tour does not populate route parameters for 'default' dashboards, which breaks the functionality	By default, when navigating to 'now/platform-analytics-workspace/dashboards' and selecting a dashboard, the system will set the last dashboard that was viewed as the default' dashboard. This dashboard will always be displayed when navigating to the same page until the user views a different dashboard, at which point, that dashboard will then become the 'default'. In addition to this, when creating a new guided tour using a URL, the system auto-creates a sys_embedded_tour_guide record and uses the values from the URL to populate the Context and Route parameters fields. However, when a tour is created using the URL for a 'default' dashboard, no URL parameters are needed, and the system sets the 'Route parameter' value to empty ({}). If a user visits another dashboard, which will automatically set that dashboard as the 'default', the system attempts to run the same guided tour created for the previous default dashboard, and fails.	Set a 'default' dashboard. Navigate to the URL: now/platform-analytics-workspace/dashboards. Navigate to any dashboard from the dropdown list menu, such as 'AI Agent Analytics'. Navigate back to the URL: now/platform-analytics-workspace/dashboards. Confirm the last dashboard viewed is the dashboard that is displayed on the page. Copy the URL to the dashboard that is displayed. Created a guided tour for the default dashboard. Confirm it works as expected. Navigate to Guided Tour Designer > Create Tour. Set the following values: Name: Any Tour Type: Workspaces (select 'Paste URL') Roles: All Create and publish the tour with example steps. Navigate to sys_embedded_tour_guide.list. Open the record for the tour that was created. Confirm that the context is 'now/platform-analytics-workspace/dashboards' and the 'Route parameters' value is empty ({}). Navigate to now/platform-analytics-workspace/dashboards. Confirm the default dashboard displays. In the header, select the Show help icon. Confirm the tour runs as expected. Notice the issue. Set a new 'default' dashboard, such as IT Agent Dashboard'. Navigate to now/platform-analytics-workspace/dashboards. Ensure it loads the new default dashboard. In the header, select the Show help. Confirm the tour launches. Notice the tour fails, or crashes. This is due to the tour targets elements on the previous default dashboard. Since no URL parameters were saved as it was the default, the system cannot locate those elements on the new default dashboard, causing the failures.
Platform Analytics Dashboard API PRB2019318	The 'hideNewMigratedDashboardModal' boolean is ignored in the Preference JSON field of the dashboard API whenever there is a broken filter component in the migrated dashboard	The 'Welcome to PAE' pop-up occurs every time the user launches the dashboard.	Set the system property 'com.glide.par_dashboards.hide_new_migrated_dashboard_modal' to '=true' for boolean true/false. Migrate a classic dashboard with a filter on the incident priority. After migration, edit the par_dashboard_widget record of that filter element to have a broken stored component entry which doesn't exist in the par_component_filter table. Open the migrated dashboard. Expected behavior: The user should not see the 'Welcome to PAE' pop-up. Actual behavior: The user sees it every time they launch this dashboard.
Platform Analytics Dashboard API PRB2025067 KB3092785	The sys_translated record for par_dashboard_tab is overwritten	This can cause translations to be lost.	Refer to the listed KB article for details.
Platform Analytics Dashboard API PRB2031476	User can't configure filters on a Table field which is of type 'String'	The short_description (a string field) can't be enabled.	Create a filter. Select the source as 'Table' and the table name as 'Incident'. Try to enable Short_description as the field. Expected behavior: Short_description (a string field) is enabled for configuration. Actual behavior: It's not enabled.
Platform Analytics Dashboard API PRB2031858	Add the AI dashboard summary preference saving capability to Zurich		Log in to a Zurich instance. Validate that the AI dashboard summary preference in the dashboard settings isn't persisting after saving. Observe that it should save.
Platform Analytics Migration API PRB1941846	The CoreUI reports are migrated without the bulk migration being triggered and activated	Once the report is opened from CoreUI, it's automatically migrated to the PAE pages. The CoreUI reports shouldn't be migrated if no migration was triggered.	Open an upgraded instance. Open any CoreUI report. Observe that the report is automatically migrated to the PAE pages. The CoreUI reports shouldn't be migrated if no migration was triggered.
Platform Analytics Migration API PRB2009064	The calendar report event displays fields that are not migrated correctly for all tables	By default, the calendar report uses Number and short_description, and the migration only supports this configuration. If the user creates custom calendar_elements, it is not migrated.	Navigate to the sys_dictionary list. Find the Incident table in 'Attributes'. Add the new attribute calendar elements value, 'category; description' Create a calendar report on the Incident table. Observe that events contain both the category and description instead of Number and short_description. Migrate the report to visualization. Observe that the migrated visualization contains Number and Short description as event display fields.
Platform Analytics Migration API PRB2013849	The scheduled report recipient user list might contain email addresses		Create a report schedule report. Use email addresses to insert recipients. Observe that the migrated report scheduled export does not have these recipients.
Platform Licensing PRB2036351	True-up of SM and LE 6.4.3	This is a product update.
Playbooks (Family Channel) PRB2039142	Playbooks' AI native authoring experience	This is a product update.
Problem Management PRB2018009 KB2985638	An ACL is reverted to true after an upgrade		Refer to the listed KB article for details.
Project Management PRB1972438	There's an incorrect roll up of costs in demand currency to demand and task breakdown levels	.
ReleaseOps - Family PRB2000140	The Deployment Analyzer rule fails for common catalog edits	The default 'Catalog Only Deployment Analyzer' rule (DA) is so restrictive it does not actually work, causing users to think that the DA is not working and not viable.	Log in to the instance. Open Catalog Builder. Create a new catalog item. Add questions. Create a new UI Policy. Finish creating new catalog item. Publish it. Promote the catalog change update set that is auto-generated to utilize the 'Sample On-Demand Pipeline'. Progress the DR to 'Ready to Assess'. Notice that when Deployment Analyzer runs, it does not pass when it should. This is due to the missing metadata options. Instead, an error occurs, 'Deployment request moved to draft because it failed on demand criteria: must not contain non-catalog item changes'.
ReleaseOps - Family PRB2008798	Improve the logging of RemoteOperationUpdateHandler		Create a DR. Mark it ready for assessing Check the logs. Expected behavior: The message reads, 'Starting RemoteOperationUpdateHandler for event with correlation id'. Actual behavior: The message reads, 'Starting RemoteOperationUpdateHandler for '.
ReleaseOps - Family PRB2030220	Add MIF Sync messaging support to ReleaseOps deployment operations to reduce multi-instance communication latency	In ReleaseOps, the product is leveraging asynchronous message handling for multi-instance deployment actions.	Create a new release on Production Instance. Create a new Deployment Request. On Dev (source) instance create a new UpdateSet and make a change like create a new script include. Complete UpdateSet and save changes. Open the update set record completed from the step above and promote the update set, choose the DR record from step two. Select Ready to assess. Expected behavior: Deployment occurs under 2.5 minutes. Actual behavior: Deployment takes 10.5 minutes.
Resource Management PRB2032582	After changing the schedule, and we perform edit, allocation dailies are not deleted on traditional resource plan	Bulk Extend using the using the Extend UI action from the list context menu is not working. The date input is not getting updated on the resource plans.	Create a resource plan for a user with a default schedule. Update the user schedule to a 'MWF' schedule. Edit the allocation records. Notice that the 'Tue, Thu' hours are not being deleted.
Roles PRB2027465	Excessive user queries during 'role contains' insert/delete can cause increased upgrade times	There is also audit done in sys_audit_role table if glide.role_management.v2.audit_roles is true which can also increase upgrade time significantly.	Include a sys_user_role_contains XML in a plugin where the child role has 40-50 contained roles. Have an instance where there are 16k users have the parent role. Upgrade the instance to a build with the stipulations in step one. Notice that the sys_user_role_contains record will create 800k sys_user_has_role records. There will be close to 1.6M read queries on sys_user table made for 16k users.
Roles PRB2030872	Role mgmt v2 audit should be skipped during plugin and app install/upgrade		Create 5k users and assign a parent role, such as Admin. In sys_audit_role table, notice 30k audit records created for above sys_user_role_contains which also adds more time for the plugin install to complete.
Scan Engine PRB2030265	Create a global family release plugin with pre-requisite and setup track/impact	This is a product update.
Scan Engine PRB2030266	Update the global family release plugin	This is a product update.
Schedules PRB1868862	Changing glide.sys.time_format from HH:MM:SS to HH:MM affects tasks with an end time of 23:59	An issue occurs in the blackout schedule when the ending hour is set to 23:59 and the glide.sys.time_format is changed from HH:MM:SS to HH:MM.	Make sure glide.sys.time_format has the HH:MM format. Navigate to All > Blackout Schedules. Create a new 'Blackout Schedule'. Create a new entry that's a few days long. Set the end time to 23:59. In the Blackout Schedule, locate the related link. Open Show Schedule. Open the calendar view. Observe that an additional day has been added.
Server-side scripts PRB1996400	Update ACLs for the sys_es_latest_script table		Navigate to the 'sys_es_latest_script' table record. Ensure that all ACLs have the new ACL role attached to them: 'sys_es_latest_script_admin'. Expected behavior: There are 5 ACL roles that should be present in the related tables of the table record. Actual behavior: There are no ACL roles in the related tables of the table record.
Server-side scripts PRB2022176	The script name should be logged when a page title is unavailable in the 'Guarded Scripts' list entry	The page title can be empty in some cases, such as a scheduled job and probably more. It should become the script name if there isn't a page name that makes sense.
Server-side scripts PRB2022324	Logging for all sandbox scripts is broken		Execute a script in the sandbox. Observe that it should be logged, but isn't.
Server-side scripts PRB2035844	An apparent scope stack corruption leads to global code running under an app scope
Service Mapping PRB1931472	Memory usage is high with many tag-based services due to createSubLogger	The 'Populate Calculated Services' scheduled job causes high memory consumption. There's unbounded memory growth from com.snc.cmdb .logging.LoggerFactory. Loggers aren't cached and per-logger change-listeners are never de-registered.
ServiceNow MCP Server Security PRB2050682	The token claim and metadata endpoints reflect a static instance URL instead of instance host
ServiceNow Otto for Code PRB2056970	The sn_now_assist_code app fails to autoUpgrade when upgrading Zurich
ServiceNow SDK (Glide) PRB2016794	Skip delete issue for 'Coalesce' tables	When a Fluent app defines a role, the SDK generates a new sys_id. The existing ScopeConflictDetector keys off sys_update_name (which encodes the sys_id), and finds nothing in sys_metadata, so no conflict is flagged. The installer then coalesces onto the real global admin role by matching the Name field and silently overwrites its sys_scope, stealing a system-owned record into the app's scope.	Navigate to IDE. Create a fscoped Fluent app. Create a role with the name as 'admin'. Build and install. Expected behavior: The Global role shouldn't be overridden. Actual behavior: The Global role is overridden.
ServiceNow SDK (Glide) PRB2023227	FluentXMLLoader does not process the uploaded XML files according to their dependency order	Duplicate sys_update_xml is created for views when uploaded via FluentXMLLoader.	Create a fluent configuration project. Create a new form with a couple sections and a custom view. Install the configuration project. Observe that the sys_update_xml for view is duplicated.
ServiceNow SDK (Glide) PRB2027930	Installing SDK-built app with ChoiceSet deletes existing instance choices not included in the app payload	When installing a ServiceNow SDK application that defines choices for a field using the ChoiceSet API, existing choices on the target instance that are not explicitly included in the application payload may be removed during installation. This can result in unintended loss of choice values that were previously configured on the instance.	On a target instance, confirm that the task.priority field has base system choices (for example, 1 - Critical, 2 - High, 3 - Moderate, 4 - Low, 5 - Planning) Using the ServiceNow SDK, create a scoped app that defines a ChoiceSet for task.priority with only a subset of choices (for example, only values 1, 2, and 3). Build the app using now-sdk build. Install the built app on the target instance. After installation, inspect the choices for task.priority. Expected behavior: Only the three choices defined in the app are added or updated. All other existing instance choices (4 - Low, 5 - Planning) remain untouched. Actual behavior: All existing choices for task.priority are deleted and replaced with only the three from the app. Choices 4 and 5 are lost.
ServiceNow SDK (Glide) PRB2032877	The loader should save DB serialized XML in an update set instead of the original XML payload	The original XML payload is retained.	Create a configuration project. Customize and upload the changes. Expected behavior: the updateset contains DB serialized XML. Actual behavior: Retain the original XML payload.
Software Asset Management Content Service PRB2021862	Minor changes to styles on the UI page for content set up to match latest UI	This is a product update.
Software Asset Management Foundation plugin PRB2021740	New property categories	This is a product update.
Software Asset Management PRB2010303	Unable to Add software products in the Software Asset Management (SAM) workspace in published products list	The issue is caused by the maximum allowed size for a zipped scripted REST request body, which is default set to 1MB.	Navigate to All > Software Asset Management Workspace > License operations. From the SAM Implementation list, select Published products. Select Add. In the Add to published products dialog box, select the desired licensable software products. Select Add to publish them. Expected behavior: The selected products should be successfully added to the Published products list. Actual behavior: The products do not publish. The list remains unchanged after selecting Add, even after multiple attempts.
Software Asset Management PRB2017405	There's a missing fix script to update the label of cmdb_model_lifecycle
Software Asset Management PRB2021450	The Add Lifecycle Data table UI action for the lifecycle playbook is incorrectly available in Zurich	The Add Lifecycle Data button is available for Zurich users, despite it being an Australia feature. When the user selects the button, nothing happens.	Provision an instance with version 10.0.1 or 10.0.2 of the app-sam-workspace store app. Navigate to Workspaces > Software Asset Workspace > Software asset analytics. Select the 'Lifecycle Management' tab. Select a report result to drill down into any report. Select the Add Lifecycle Data button. Observe that nothing happens.
Software Asset Management Publisher Pack for Microsoft PRB1908686 KB2243700	Windows Os Server Pattern is failing at the extension section 'collect CAL info' with duplicate DUPLICATE_RELATED_PAYLOAD errors for samp_user_device_license_consumption	Windows Os Server Pattern did not update or populate the IP address for the host. In the payload, duplicate related items for the table 'msft_ual_user' in 'Collect CAL info' causes IRE issues.	Refer to the listed KB article for details.
Software Asset Management Publisher Pack for Oracle PRB2026881	Wallet authentication support for discovery patterns for Oracle on the Unix part of Software Asset Management plugin
Software Entitlements PRB1937440 KB2514736	The Agreement type is not available for the license metric group	When using an import set for entitlements, the Agreement Type' field becomes mandatory. However, for the license metric group, an import errors occur because there is no agreement type available. As a result, the errors can't be resolved and the records can't be moved to the alm_license table.	Refer to the listed KB article for details.
Software Entitlements PRB2023513	Add an asset tag, agreement number, and location to entitlement duplicate check attributes	This is a product update.
Software Lifecycles PRB2014527 KB3018548	Custom lifecycle phases cause errors in Software Asset Management (SAM)	The 'SAM - Generate Software Lifecycle Report' job may show as 'Failed' for Zurich users who have added custom choices to the phase column on the 'sam_sw_product_lifecycle' table. Supported phases are: pre_release, availability, upgrade, end_of_support, end_of_extended_support, end_of_life. Any added phases may cause errors.	Refer to the listed KB article for details.
Suite Engine PRB2026124	Software License Reconciliation is slow on Zurich, and there are SamSubscriptionSuiteEngine static nodes cache leaks across publishers, which inflate processAllocations per publisher	This is a performance issues. After upgrading to Zurich, scheduled Software License Reconciliation runs significantly longer than on the prior release, despite no material change in data volume. The slowdown to the 'Processing suites for the publisher' stage increased from 3 seconds to 73 seconds per publisher on average.
System Export Sets PRB1835154	Improve retry logic in POST API from MID server LES Consumer to Customer REST endpoint	Currently, the infinite retry doesn't work for different status codes. This needs to be modified (for example, to support 201 and 204).
System Web Services PRB2034836	Telemetry for Action Fabric	This is a product update.
Trace Collector - Family Release PRB2030648	The Azure Application Insight throws an error	During testing of the Application Insight feature, users are intermittently seeing an error: 'Unable to find app_insights_config.json'.
Trace Collector - Family Release PRB2035153	Support AWS CloudWatch traces for a custom agent running on any ADK and OpenTelemetry instrumentation	This is a product update.
Trace Collector - Family Release PRB2039605	GCP 'p' attributes are not correctly formatted to receive trace scoped evaluator metrics from Traceloop	For Azure, the gen_ai.provider.name 'p' attribute does not exist which prevents Traceloop from scoring the 'p' attributes.	Send traces from a GCP agent. Observe the scores in sn_ai_observe_ai_p are missing metrics from trace-scoped evaluators (agent-goal-deviation, agent-system-prompt-leakage, privileged-access-detector, observed-access-detector).
UI Field Administration PRB1916843	@mentions shortcuts don't work properly on the form's section	The issue occurs on Forms, but not on Activity Stream. It worked correctly in Yokohama.
UI Field Administration PRB1926469	The contrast ratio of the focus indicator on the search suggestion item of the combo box is less than 3:1		Open any instance. Navigate to All > Incident > All > New. Navigate to the 'Caller' combo box and type in it. When the search results appear, navigate to them. Verify the contrast ratio of the focus indicator. Expected behavior: The contrast ratio of the focus indicator on the search suggestion item of the combo box should be equal to or greater than 3:1. Actual behavior: The contrast ratio of the focus indicator on the search suggestion item of the combo box is less than 3:1.
UI Field Administration PRB1962677	Text in string fields in a modal window are cut off under certain conditions in Safari	When using the Safari web browser, there are certain conditions that result in text in a string field being cut off from displaying. These include the amount of text in the string field and the size of the web browser window. The result is a string field where the user has to click their cursor in and move down with the arrow keys to read all of the text in the string field.
UI Field Administration PRB2005816	The Choice field with 'none' doesn't appear intermittently	The Choice field with 'none' doesn't appear in some cases for some users and sets the value of the next sequence number by default.
UI Field Administration PRB2009135	There is a filter anomaly on Affected CIs	The filter is applied on the initial load, but not when the configuration class is changed.	In a base Zurich instance, replace line 49 of the script include. Notice the number of records for the configuration class 'software', along with the above filter in the platform list view. Navigate to Service Operations Workspace (SOW). Open any active incident. Navigate to Related Records > Affected CIs > Add. Change the configuration class to 'Software'. Expected behavior: The records are returned along with the additional filter added in the script include. Actual behavior: The user will see all the records with the class 'software' are returned without the additional filters on the install status, and manufacturer is added in the script include.
UI Field Administration PRB2035410	Reduce DB load on sys_ai_record_activity		Enable AI Record Activity tracking (glide.ai.field_indicators.enabled) on an instance with active AI Agent traffic. Drive normal insert/update/delete volume on non-system tables (and AI writes to AI logging tables). Observe sys_query_pattern / Splunk over a ~10h window. Expected behavior: Tracking imposes negligible background DB load. Actual behavior: ~288M queries/10h (~8,000/sec) against sys_ai_record_activity and its 16 shards — #3–4 DB load source on BT1. The queries are fast (~0.31ms, indexed point lookups) but the volume continuously consumes ~one full core.
UI Field Administration PRB2037047	AI indicators for a skill update	This is a product update.
UI Form Administration PRB1888357	Cannot invoke 'com.glide.sys.cache.CompactCacheEntry.getBytes()' because 'entry' is null	A client-side error appears when the user loads or submits a large, complex form: 'form generation: java.lang.NullPointerException: Cannot invoke 'com.glide.sys.cache.CompactCacheEntry.getBytes()' because 'entry' is null...'	Log in to an instance. Open a large, complex form where the compressed (LZ4) HTML representation exceeds about 12.5 MB. To ensure the instance's form is not already in the DB-backed cache, clear the cache by navigating to Cache Management > Flush caches. Load (or submit) the form from a browser or via an ATF test step. Observe that GlideForm.putInCache() is invoked, triggering DBCache.put() for that form entry. Observe the client-side error on form load/submit: 'form generation: java.lang.NullPointerException: Cannot invoke 'com.glide.sys.cache.CompactCacheEntry.getBytes()' because 'entry' is null...'
UI Form Administration PRB1971033	JavaScript's heapsize increases on the form page during an endurance test on ConfigWS		Provision an instance with base Agent Workspace. Select the list. Select All. Open 5 incidents. Select each tab for each incident. Close all tabs. Repeat 2-4 for until test duration is complete (250 mins).
Upgrade Center PRB2040287	Auto-upgrade sn-managed applications on instances using periodic batch installs	This is a product update.
Upgrade Center PRB2040289	Auto-upgrade sn-managed applications changes on glide	This is a product update.
UX Framework PRB1893217	The way workspace tabs and their Remove buttons are grouped into lists is not clear		Open any workspace like Service Operations Workspace or HR Agent Workspace from the 'Workspaces' menu. Navigate to a list from the left tab panel. Select a few items to open a number of workspace tabs. Turn on the screen reader. Navigate on these tabs with forward (tab key) and backward (shift + tab key) navigation. Notice what the screen reader reads at workspace tab items and their Remove buttons. Expected behavior: The way workspace tabs and their Remove buttons are grouped into lists should be clear for screen reader users. Actual behavior: The way workspace tabs and their Remove buttons are grouped into lists is not clear for screen reader users.
UX Framework PRB2004013	Filters are not appearing in the dashboard	Filters are not appearing in the dashboard during the initial dashboard load.	In cache.do, select Clear Cache and Clear All Browser Caches. Open a dashboard presenting multiple filters. Observe the filters are not loading.
UX Framework PRB2018044 KB2993927	If sys_attachments is excluded during cloning, UXF pages aren't loading correctly after cloning		Refer to the listed KB article for details.
UX Framework PRB2019867	Cleanup UXR event listeners	UXR event listeners persist in detached elements after DOM removal, bloating JS heap and Blink GC oil pan heap, eventually leading to memory issues, compounded with other component issues.	Navigate to SOW. Open 10 incidents. Close the incidents. Repeat this three times. Open the browser dev tools. Retrieve a heap snapshot. Notice the detached elements.
UX Framework PRB2020890	Properly disconnect sn-canvas components to prevent memory leaks	Multiple module-scoped resources in the canvas framework were not being cleaned up when components disconnected, causing memory and listener counts to grow across navigation/tab-close cycles.	Navigate to Service Operations Workspace. Open 10 tabs. Close 10 tabs. Get a JS heap dump. Inspect the detached elements. Notice the screen action transformers and other UXR components have a large retained size.
UX Framework PRB2020895	Cleanup viewports and now-trigger-library memory leaks	Four memory leaks in library-uxf and now-trigger-library: duplicate/orphaned popstate+locationchange listeners, unpruned ComponentRegistry entries, retained per-nowId cache buffers, and a strong lastClickedElement reference holding a detached DOM node alive.	Navigate to a SOW base instance. Open 10 incident tabs. Close the 10 tabs. Observe that memory usage is high.
UX Framework PRB2029831	Release survey doesn't match the design
UX Framework PRB2030213	When a user navigates between two pages that both have IPS surveys configured, the survey triggered on the first page isn't dismissed upon navigation
UX Framework PRB2032793	Network Inventory AppBU Survey Configuration is incorrect	This is a product update.
UX Framework PRB2039563	The workspace integration in the synchronization layer is missing in Zurich when aiux.experience is enabled		Enable the 'aixu.experience' system property. Visit '/aiux/ui/workspace/now/sow/home'. Notice that the workspace should render in iFrame without L1, and the Polaris header navigation should work and be synchronized.
Virtual Agent PRB1999511	Message preview and unread badge count don't work upon page refresh	When the user refreshes the page, the message preview doesn't show up. On standard chat, there's also no unread badge count.	Navigate to /sp. Query 'What is spam'. While standard or enhanced chat is processing, close the VA. Observe that there is an unread badge count (1) and the message preview pops up. Refresh the page. Expected behavior: There is still an unread badge count and the message preview shows up. Actual behavior: The message preview doesn't show up. On standard chat, there's also no unread badge count.
Virtual Agent PRB2003424	External users are unable to delete closed chats from the Virtual Agent chat history	External users are unable to delete closed chats from the Virtual Agent chat history and encounter the error message: 'Failed to delete conversation. Please try again'.	Impersonate an external user. Navigate to the ESC portal. Open the Virtual Agent chat history. Select the Bin icon to delete a closed chat. Notice that the error message appears: 'Failed to delete conversation. Please try again'.
Virtual Agent PRB2010886	A session expires in the middle of a conversation with the agent		Navigate to an instance. Impersonate an admin. Open Now Assist Portal. In the search bar, type 'Configure Internal AI search for Request for agent'. Observe that an AI agent 'AI search Configuration agent' is invoked. Follow the agent. When asked to select the table name, scroll and select Show more 2-3 times. Try to select the table. Observe that the session is expired as the user tries to select the table and then is unable to log in and continue the conversation.
Virtual Agent PRB2013952	Remove the deprecate system property 'com.glide.cs.conversation.entity.cache.enabled'
Virtual Agent PRB2014676	Honor hideShowControl for text inbound controls		Trigger text inbound. See an empty card instead of text inbound control.
Virtual Agent PRB2019099	Starting '{0}' sys_cs_context_profile_message isn't translated per user session language	The message should be translated using SysMessage.getMessageLang before it's sent.
Virtual Agent PRB2021983	Null GlideRecord in conversation context causes IllegalArgumentException during deserialization in TypedValueDeserializationUtil	TypedValueDeserializationUtil.get() crashes with IllegalArgumentException when deserializing a null GlideRecord value stored in conversation context by the AI Search fallback topic.
Virtual Agent PRB2022716	NextWave Premium Chat doesn't work for external users (snc_external) on CSM portal	The console error '403 FORBIDDEN' appears on ais_auth_token_refresh API. The external user can't use the chat experience.
Virtual Agent PRB2024316	Stuck Virtual Agent conversations from FDIH async_search race condition cause infinite retry loop consuming worker threads	When Virtual Agent invokes an AI search via FDIH (global.async_search), a race condition in the callback handler can silently drop the search result if another thread updates the same conversation simultaneously. This leaves the conversation's task data in an incomplete state and the FDIH invocation started but never completed.
Virtual Agent PRB2024715	Asynchronous tool executions are stuck in processing	There's an error when getting tool execution context.
Virtual Agent PRB2024809	Handshake process does not end impersonation, which could cause session issues	Impersonation should not continue if the user is locked out.
Virtual Agent PRB2026053	sys_cs_context_profile_topics should be sent to the offGlide cache for Authorizing Official (AO) to read
Virtual Agent PRB2028137	Glide-cs-test failures in Australia
Virtual Agent PRB2029447	Knowledge article links are broken in the sources citation when the article has an attachment	There is an issue with the link formation in the source citations for the KB article if there is an attachment. The link generated by Now Assist uses the sys_id of the PDF attachment instead of the KB article sys_id in the URL.	Navigate to /esc. Impersonate a user. Initiate a conversation in Now Assist with the query, 'Are there any KB articles about job abandonment, when an employee stops showing up for work?'. Observe that the generated content is sourced from the 'Missing Persons Standard Operating Procedure' attachment in the KB article. Open 'Sources and More', then hover over the source related to POL0021842-2.0 'Missing Persons Standard Operating Procedure.pdf'. Observe the link formation.
Virtual Agent PRB2031950	AI-user fetch issue	The conversation user for the ZTSD flow is AI L1 Service Desk Specialist, which is the identity type ai_agent. The cache configuration get_user|table:{table}|field:{field}|value:{value} explicitly ignores users of type 'ai_agent'.	Perform a cache fetch call for the cache key 'get_user|table:{table}|field:{field}|value:{value}' for any user of the identity type 'ai_agent'. Notice that it doesn't return the User field value.
Virtual Agent PRB2032726	Topic execution fails intermittently during automation	Nextwave playwright test automation runs several conversational tests on NAP. The topic execution fails intermittently during the execution.
Virtual Agent PRB2033217	A topic template navigates to a different page where there is no premium chat visible
Virtual Agent PRB2033535	CSP Pre-Chat Survey not displayed in Premium Chat (NextWave) experience on CSP portal	The Pre-Chat Survey should be displayed at the start of the chat session in the Premium chat experience, consistent with the Enhanced chat experience. However, the Pre-Chat Survey is skipped entirely in the Premium chat experience. The chat starts with a generic greeting and the user is expected to type their request, with no pre-classification flow.
Virtual Agent PRB2033881	Executing a catalog item or a skill from searched results fails silently after canceling the live agent request	Canceling the live agent before the agent accepts results in the catalog item execution silently failing, and the user is left with at _empty_skill_picker_ topic. This issue was found in Service Operations Workspace (SOW).	In one browser, sign on as live agent. Make the live agent available for agent chats in SOW. In another browser or in an incognito window, start a chat as a different user (for example, System Admin). Select Contact an agent from the menu or type 'live agent'. As the chat requester, cancel the live agent transfer before the agent accepts. Perform a search that will result in conversational catalog results (for example, 'order a laptop'). Select Start Request on one of the catalog items. Expected behavior: The catalog item starts and is completed successfully. Actual behavior: The catalog item execution fails silently, leaving the user with the at _empty_skill_picker_ topic.
Virtual Agent PRB2034975	Interactions are throwing an error of 'technical issues' intermittently	A few interactions intermittently throw 'I'm having technical issues and won't be able to continue this conversation'.	Ensure the following is installed: Now Assist in Virtual Agent Plugin: 15.0.8 Now Assist in Virtual Agent Configurations: 8.0.8 Generative AI Controller: 12.1.2 Open a Zurich instance. In Now Assist Virtual Agent (NAVA), initiate a conversation. Impersonate an agent who is made available to take interactions. Initiate a live agent configuration. Observe the message, 'I'm having technical issues and won't be able to continue this conversation' occurs intermittently.
Virtual Agent PRB2036293	AI closing messages are not supported in chat experiences	Chat experience can't display AI-generated closing messages when configured.	Install the latest Now Assist VA plugin. As an admin, navigate to the chat experience configuration screen. Attempt to configure an AI closing message and select Save. Expected behavior: The user can save ai_closing message configuration successfully. Actual behavior: The user can't save because ai_closing type is not recognized by the backend.
Virtual Agent PRB2037309	All auto chat conversations share the same conversation because the channel user profile reuse ignores channelUserId	All auto chat records reference the same conversation.	Configure a channel with a provider application that supports bot-to-bot / auto chat conversations. Trigger multiple auto chat conversations for the same user on that channel, each with a unique channelUserId passed in the AI agent context. Wait for all auto chat executions to complete. Open the auto chat records and inspect the Conversation field on each record. Expected behavior: Each auto chat record has a unique conversation. Actual behavior: All auto chat records reference the same conversation, the one tied to the first channel user profile found for that user on that channel.
Virtual Agent PRB2038143	In order for users to adopt NAVA, OGCS should do parity with an onglide version of vaSystem.sendSkillPickerControl	This is a product update.
Virtual Agent PRB2039580	vaContext object isn't available in the Applicability field of a Virtual Agent topic	The user observes the error 'Script evaluation error at [topic_Generate epics from capability_applicability]'.	Open a record from the table 'x_snc_pm_product_feature' and create a new chat in NASS. Confirm that the topic 'Generate epics from capability', which should be conditionally available for this table, is not present. Observe the error 'Script evaluation error at [topic_Generate epics from capability_applicability]'.
Virtual Agent PRB2040084	Current action payload sends conversational and is_conversational which is redundant		Create an enhanced chat Employee Center experience in an instance. Navigate to the /esc portal. Use the assistant to 'Order an iphone'. In the instance go to 'sys_generative_ai_log.list' table and sort be recently created. Look for Unified planner response. The response should include is_conversational as a parameter and no other parameter like 'conversational' should be included.
Virtual Agent PRB2041409	The vaContext object isn't available in the Applicability field of the Virtual Agent topic	An error occurs in the logs and the topic is not present, even though it should be conditionally available for the table.	Log in to the instance. Open a record from the table 'x_snc_pm_product_feature'. Create a new chat in Now Assist for Request (NASS). Confirm that the topic 'Generate epics from capability', which should be conditionally available for this table, is not present. Notice the error in the logs, 'Script evaluation error at [topic_Generate epics from capability_applicability] ReferenceError: 'vaContext' is not defined. (sys_cs_topic.6db146b993f6f610b2f9f60f2603d678; line 9)'.
Virtual Agent PRB2050001	Capture 'Sorry, there was a problem' error count on on-glide server	This is a product update.
Virtual Agent PRB2050011	NextWave Premium Chat doesn't work for external users (snc_external) on CSM portal	The user observes, '403 FORBIDDEN' on ais_auth_token_refresh API.	Invoke the OGCS chat kit from the Virtual Agent API. Pass the Primary Bot History in the payload. Observe that the Primary Bot History column is empty in the sys_cs_message table for the conversation.
Virtual Agent PRB2051507	Capturing the 'Sorry, there was a problem' error count on the on-glide server	A baseline measurement of the error frequency on the glide surface is needed.
Virtual Agent Web Client PRB2022914	A model is not displayed to the guest user informing them of the timeout or 403 failure	guest user session if timed out/ failing with a 403, no model is displayed to end user informing timeout	Open a Zurich instance. Attempt to access Virtual Agent web client as guest user. Leave the chat open. Notice that after some time of inactivity, the logs display 'sync' calls failing with a 403, but a 'Session expire' message or any other timeout message is not displayed to the user. This results in Virtual Agent getting stuck.
Virtual Agent Web Client PRB2030686	The Stop Flow button is incorrectly displayed in the Virtual Agent Input field during file upload	The Stop Flow button should only be visible when a dynamic loader control is active, and it should not appear for normal file upload controls.	Create a NLU topic with file upload. Open the topic in standard Virtual Agent chat. Observe the Stop Flow button in the bottom text Input field when the file upload control appears.
Virtual Agent Web Client PRB2032099	New chat contains messages from the old chat	If the user is on a chat and selects the Plus (+)button, it starts a new chat and shows the content of the previous chat as well.	Start a new chat from NAVA. Transfer to a live agent. When the chat ends, immediately select the +button. Notice that the new chat shows messages from the previous closed chat.
Virtual Agent Web Client PRB2033755	SEARCH_FALLBACK_EVENT is missing in sys_ci_analytics	SEARCH_FALLBACK_EVENT records are no longer created in sys_ci_analytics in Australia.	Navigate to Dynamic Window. Create a conversation. Start a conversation. Search for 'iPhone'. Select See more of iPhone. Navigate through the conversation without starting a catalog request. End the iPhone search conversation with 'nothing else'.
Zero Copy Connectors (Glide) PRB2026100	There's a reverse tunnel solution for Trino private connectivity	This is a product update.
Zing Text Indexing and Search Engine PRB1982399	The Choice field is not indexed if there is no language configured for Zing		Pick any table (for example: ts_index_group) that does not have any language configurations. Ensure the table has no text_index_translations attribute if the table has ts_configuration record. Ensure the table or its parent table's columns doesn't have the attribute 'Text Search Index Language'. Add a Choice field to the table. Populate it with some choices and a default value. Re-index one record of the table. Dump the document. Expected behavior: The Choice field should be indexed. Actual behavior: The Choice field doesn't get indexed.

Fixes included in Zurich Patch 11

These prior versions contain PRB fixes that are also included with Zurich Patch 11. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

• Zurich Patch 10 Hotfix 2
• Zurich Patch 10 Hotfix 1
• Zurich Patch 10
• Zurich Patch 9 Hotfix 4
• Zurich Patch 9 Hotfix 3
• Zurich Patch 9
• Zurich Patch 8 Hotfix 4
• Zurich Patch 8
• Zurich Patch 7b Hotfix 2
• Zurich Patch 7 Hotfix 3
• Zurich Patch 7
• Zurich Patch 6
• Zurich Patch 5
• Zurich Patch 4 Hotfix 5b
• Zurich Patch 4
• Zurich Patch 3
• Zurich Patch 2
• Zurich Patch 1
• Zurich security and notable fixes
• All other Zurich fixes

Store app versions included in Zurich Patch 11m

Table 1. New or updated applications

App name	Version number	Release notes
@servicenow/sn-ai-engagement-experience	3.4.7	Led modernization of the AI In-Product Experience platform by migrating core Agentic AI experiences from legacy implementations to the Lit/AIX Widget architecture, including Agent Status Cards, Agentic Presence, Agentic Processes, Supervision, Review Cards, and Conversation Transcript components. Established the Lit development foundation through local development tooling, Fluent widget compilation pipelines, and standardized migration patterns, enabling faster future modernization efforts. Improved accessibility compliance and responsive design support across all Lit-based widgets to deliver a consistent enterprise experience across device sizes. Enhanced Agentic AI workflows by introducing persona-aware input validation, workflow supervision improvements, contextual follow-up support, visibility into previous agent outputs, and user feedback collection capabilities. Delivered rich interaction features including planner controls, file uploads, copy-to-clipboard actions, notifications for input-required workflows, and enhanced review/output experiences with markdown rendering and improved content presentation. Completed a strategic modernization initiative aligned with the Lit and Fluent design system architecture, improving scalability, maintainability, performance, and future development velocity. Delivered critical fixes across AI Engagement Experience and AI In-Product Experience, resolving issues related to link rendering, conversation context conflicts, input-required workflows, output review functionality, agent sidebar interactions, and multi-conversation session management. Improved Agentic AI workflow reliability by correcting incident context detection, workflow restart behavior, process visibility permissions, and UI Builder component exposure. Enhanced conversational continuity across AI Engagement Launcher, Now Assist Search, and Agentic AI experiences. Strengthened platform security through dependency upgrades, vulnerability remediation, and role inheritance corrections. Improved localization and internationalization support through standardized translation handling and message management. Resolved API and data presentation issues including date/time localization inconsistencies, customer configuration challenges, workflow visibility problems, chat header customization defects, and integration issues across LitJS, Seismic, NextWave, and AI Engagement Experience components. Enhanced platform stability, upgrade readiness, and customer adoption by addressing workflow automation defects, Canvas fix script issues, Agentic Process execution problems, and numerous customer-reported issues across Agentic AI, Now Assist, and AI-powered workflow experiences.
@servicenow/sn-enhanced-content-editor	31.11.0	Defect with editor fix.
Admin Center	6.1.3	PoCs to explore LitJS and AIUX (Horizon 2.0) for Admin Home redesign/uplifts. GA defect fixes.
AI Agent Advisor	1.2.2	Enhanced error detection and pre-execution data validation. AI Agent Advisor verifies that required data is present before running, with clearer error reporting when it is not. Updated out-of-the-box agent catalog improves matching recommendations for automation opportunities. Resolved an issue where POV extraction failures could halt the mining pipeline. Records without an extracted root cause are now included in clustering, improving resilience. Resolved a platform issue where mining runs were overloading the LLM backend leading to reduced throughput. Pipeline scheduling now staggers executions to improve LLM call batching and load distribution. Nothing changed in this release. Nothing removed in this release.
AI agents and skills for Quote Management	3.0.1
AI Agents for AIOps	1.10.0	Implemented secure-by-default configurations for the 5 new agentic ACLs. The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.
AI Agents for Discovery	3.2.1	This release includes an improvement of firewall task management AI to accept multiple rule configurations for a single task. Multi-Rule Firewall Tasks. You can now add multiple rule configurations to a single firewall task, eliminating the need to create separate tasks for each rule. Available through both the AI agent and service catalog, this enhancement reduces administrative overhead and accelerates firewall rule deployment. Rules are automatically verified and created together as part of the same task, ensuring consistency across your firewall management process and improving operational efficiency.
AI Agents for Health and Safety	1.3.4	Resolved issue where the Health and Safety agentic workflow was not triggered after an incident was assigned to a user. Eliminated repeated responses in the Health and Safety Incident Pattern Detector AI agent.
AI Agents for ITAM	4.4.0	Starting this version, the Asset Summary displays each linked change request once, eliminating duplicate entries.
AI agents for Observability	6.1.4	Improved system performance.
AI Agents for Service Exchange Provider	1.1.4
AI agents for Synthetic Monitoring	1.4.4
AI Control Tower Core	7.6.4
AI Control Tower for Now Assist	5.0.2	Assign unique asset IDs for each asset. Opt-in to model preview program. Post-upgrade fix: Auto-flag existing active assets as 'Managed' for AICT Enterprise SKU customers upgrading from pre-March release. Simplified asset state and status values - replaces lifecycle states.
AI Dashboard Insights	1.2.3
AI Data Explorer	5.1.6
AI Desktop Actions	5.0.1	New: Unified automation workflow - Create automations seamlessly across Task Mining, Automation Center, AI Agent Studio, and AI Desktop Actions in a single integrated journey, eliminating context switching and streamlining automation development.
AI Desktop Actions Core	5.0.1	New: Unified automation workflow - Create automations seamlessly across Task Mining, Automation Center, AI Agent Studio, and AI Desktop Actions in a single integrated journey, eliminating context switching and streamlining automation development.
AI Enhanced Recommended Actions	1.0.3	New: Switches the default LLM provider to AWS Claude for the Now Assist skills.
AI Experience Framework Builder	1.2.2	Widget editor Support for new karuna runtime. Preview the canvas by user / role. Widget editor Defect fixes. Defect fixes.
AI Experience Framework Components	1.2.2	Fixed translation issues. Defect fixes Fixed unused icon import in knowledge_article component. Fixed greeting component rendering when aiux-chat-wrapper is present. Fixed padding issue in Knowledge and Catalog item pages. Resolved activity-stream component 400% zoom display issue.
AI Experience Framework Components for Now Assist Setup	1.2.1	Fixed translation issues. Fixed styling issues on the Additional theme page. Fixed an issue where assets are not loaded in the Additional page when an existing theme record is selected. Readied the app for fluent enablement.
AI Experience Framework Skills	1.2.0	Fixed translation issues. Ready the app for fluent enablement.
AI Help Framework	1.0.6	Native integration with AI experiences. AI-powered help generation engine.
AIOps Agentic Workforce	2.1.0	The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving previous compatibility issues. Alert Investigation insight prompt limitation on length is extended. Improving results for the Impact Agent search for related issues.
AIOps Experience	27.2.7	Changed and bull; Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. and bull; Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. and bull; Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. Fixed and bull; The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. and bull; Unintended double scrollbars in accessibility reflow mode have been eliminated. and bull; The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. and bull; The Express List live list functionality now properly triggers and updates in real time. and bull; The 'update available' banner no longer appears incorrectly when resuming the live list. and bull; Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. and bull; Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. and bull; Alerts manually removed from a group are no longer automatically re-added. and bull; A broken documentation link in the alert automation configuration has been fixed. and bull; Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. and bull; The 'Tags' label in the Launchpad is now correctly translated across contexts. and bull; Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. and bull; Launchpad forms now match the approved design at 400% zoom. and bull; Dotted connection lines in Link View now appear when connected CIs are returned from the backend. and bull; The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. and bull; The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. and bull; Service health percentages now display correctly in locales using a comma as the decimal separator. and bull; Ellipsis menu items in the Log Viewer now display in the user's language setting. and bull; Backspace behavior in Extended mode is now correct. and bull; The evt_mgmt_admin role now has write access to Express List properties.
AI Specialists for Security Incident Response	1.0.5	Full T2 SOC AI Specialist capability set. Configurable onboarding and handover workflows. Analyst summary and evidence generation. This is the Restricted Access release of the T2 SOC AI Specialist within the AI Specialists for Security Incident Response app. The specialist is now ready for SOC teams looking to augment Tier 2 analyst capacity with autonomous AI-driven investigation and response. What's included in this release:
Alert Assist	3.10.0	Azure OpenAI is now the default model provider for AI skills and agents. Now LLM is no longer the default. Customers can choose the default and choose their own third-party providers. Implemented secure-by-default configurations for the 5 new agentic ACLs. A formatting issue in alert analysis responses caused by the ` character has been resolved. HTML formatting in NAP now displays correctly. The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.
Analytics Generation	4.1.15
App AutoUpgrade Client	1.0.0	Initial release.
App Generation	28.3.12	Fixed: Issue with support in Regulated Markets.
App Studio Commons	29.2.7	This app is a dependency of ServiceNow Studio + ServiceNow IDE. See the ServiceNow Studio + ServiceNow IDE listing for release notes.
ATF Test Generator and Cloud Runner	3.1.1	Added the role sn_atf_tg.cloud_runner_admin which allows users to set the cloud user and start test generations without needing the admin role themselves. Added asynchronous option to Test Runner Rest API which returns the root tracker id and does not wait for the Browser Orchestration Queue record to be inserted. Improved consistency of HTTP response codes to Cloud Runner Rest APIs. Improved consistency of progress percentage for test runs in the Browser Orchestration Queue table.
Automation Center	15.0.1
Build Agent (Trial)	2.4.5	New: Build Agent is adding a web search tool capability so it can find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel. Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate 'manual-edit' update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable.
Build Agent Premium	1.4.1	New: A new web search tool capability enabled Build Agent to find answers from the public internet when its internal knowledge sources don't have them. This tool needs to be toggled on from the settings screen of the Build Agent chat panel. Consolidated update sets enable you to track changes generated by Build Agent[ and manual edits in consolidated update sets. All changes to your application are captured in the same scope, making it easier to review what was modified and merge updates to other environments. Work with more metadata types in Build Agent, which now supports connection and credential alias, data lookup, rest message/HTTP method, and user criteria. Developers can now see the complete history of changes in Build Agent conversations, including both automatic Build Agent updates and manual edits made in Studio. The system automatically creates separate 'manual-edit' update sets for manual changes between Build Agent installs, making it easy to distinguish which changes were automated versus hand-crafted. Restore to any point in your workflow, including manual edits between Build Agent prompts, and the system intelligently manages update set reconciliation to keep your change history clean and traceable. Build Agent handles checkpoints and update sets differently: checkpoint 0 no longer creates an update set, checkpoint 1 is the base update set for all subsequent changes, and update sets use human-readable naming. An updated semantic metadata search tool improves performance replaces the previous semantic search tool.
Case Playbook for Complaints	9.1.1	Agentic activity Enhancements to support Research AI agent. The show/hide the complaint case research agent activity is based on the research agent availability.
Chat Recommendation	1.8.3	Changed the default model to Azure. Fixed Truncation bugs.
Chat Summarization for Virtual Agent	1.11.4	Support 'Google Gemini' as the default model for Chat Summarization.
CMDB MCP Server	1.0.1	Initial release of ServiceNow CMDB MCP Server.
Coaching	9.9.0	Quality metric type. Quality metric category. Quality metric category m2m. Quality metric. Quality metric results. Updated coaching opportunity form. Updated coaching assessment form. 1. New: These are new tables that will be in the coaching application: 2. Changed: . 3. Fixed: N/A. 4. Removed: N/A.
Complaint Case AI Agents collection	1.4.3	Fixed: VA Channel for Intake Agents are now opt-in instead of enabled by default, allowing customers to configure them only when needed.
Content library portal	4.0.4	Minor fixes around the product lifecycle during Content updates and content lookup historical data.
Content Pack for CMDB	2.0.1	Fixed: Fix applied to the 'latest' field for base-system records in kb_knowledge.
Conversational Studio	10.0.3	Auto-Eval - Compare results across runs. Admins can now view and compare evaluation metrics across 2 to 5 runs (table view, with an optional line graph). Auto-Eval - New metrics. Admins can now select and view Response Faithfulness and Response Fluency on the evaluation setup page. LLM Topics and rarr; AI Agents migration tool. A new tool to convert LLM Topics into AI Agents (spike work), including building a dataset and running evaluations on the original Topic vs. the migrated Agent. Voice Assistant test button no longer fails to open the popup in the Assistant Designer cards view. Migrated Topics on a non-global scope no longer cause Topic Block calls to be undiscoverable. 'Clone' auto-evaluation now works correctly. Findability fields in conversational settings now save correctly. Auto-Eval summary page no longer shows a false '0 completed' error when all scenarios actually ran. Japanese translation on the Assistant Designer Home page no longer breaks due to text concatenation. Untranslated timestamp / concatenation issue on the Assistant Designer Home page fixed. Delete Assistant modal button order corrected. Release build failure (ERR_PNPM_GIT_UNKNOWN_BRANCH after the snc-app-parent 6.5.2.21 migration) fixed. Asset accessibility - color contrast. Improved color contrast on Assets for better accessibility. None in this release.
CRM Touchpoint	1.4.0	Maintenance release. Contains internal code updates with no impact to existing functionality or user-facing behavior.
Customer Service Management AI agent collection	6.1.0	Optimized query routing for customer 360.
Data Foundation Model	1.11.0	AIS - AI Systems. AIM - AI Models. AIP - AI Prompts. AID - AI Datasets. MCP - MCP assets. New assets are tagged automatically by a business rule that fires immediately after the record is inserted. Existing untagged assets are handled by an on-demand scheduled job that finds records with an empty asset tag and backfills them, logging its progress along the way. New AI digital assets are now automatically assigned a unique, human-readable asset tag. Each tag follows the format of a type prefix followed by a hash value, where the prefix identifies the kind of asset, as listed here. Records that don't belong to one of these asset types are skipped and receive no tag. Tags are generated deterministically so that the same asset always produces the same tag. The value is derived from a stable identifier on the record, using the ServiceNow reference ID first, falling back to the external reference ID, and finally the record's own sys_id if neither is present. That identifier is hashed using a 64-bit FNV-1a algorithm and rendered as a zero-padded 20-digit number, which is then combined with the type prefix. The tag is written back to the record without altering audit fields or re-triggering workflows, avoiding unnecessary updates and recursion. Tagging happens in two ways:
Document Intelligence for Contract Management Content Pack	1.5.0	Changed: The default model provider for contract metadata extraction, contract analysis, and contract obligation extraction is Azure OpenAI.
Employee Center	41.0.3	Updated to support the latest version of the dependent apps.
Employee Profile	13.6.9	Updated to support the latest version of the dependent apps.
Employee Slate Core	2.0.5	Enhanced Org chart and profile with visual updates and profile image edits. Introduced an option to configure a custom AI insights skill. Introduced Home page widget configuration from the admin console, starting with Quick links. Improved performance and accessibility support. Updated the approval checklist skill default settings to on-demand to support upgrades. This release provides the following features and enhancements:
Employee Slate for Now Assist	1.1.5	Enhanced Org chart and profile with visual updates and profile image edits. Introduced an option to configure a custom AI insights skill. Introduced Home page widget configuration from the admin console, starting with Quick links. Improved performance and accessibility support. Updated the approval checklist skill default settings to on-demand to support upgrades. This release provides the following features and enhancements:
Experimentation Framework Core	1.1.14	Internal app, external customers only have an Opt Out of the Framework button available to use and a read only view of live experiments on the instance.
External content connectors - Now assist agent	1.1.2	Fixed: Dependency on Now Assist for Platform latest version.
Generative AI Controller	14.1.2	Extended support for new versions of third-party LLM provider models. Introduced the Model Preview Program, giving customers early access to third-party model versions ahead of general availability for evaluation and testing. Support for Long Term Stability(LTS) SKU.
Group-Action Framework	7.1.1	Enabling support Off-glide migration for GAF skills. Updates to GAF clustering duration query to provide exact timestamp.
HR Service Delivery AI agent collection	7.1.1	Agent permissions have been updated with revised access levels and new role-based restrictions to enhance security compliance and align with platform updates and regulatory requirements.
HR Talent AI Agent Collection	5.0.4	No Functional updates.
Human Resources: Service Portal	41.0.2	Updated to support the latest version of the dependent apps.
Incident Management for Service Operations Workspace	7.1.5	Fixed: Fixed an issue while adding interactions to incident by using GlideRecordSecure instead of GlideRecord.
Insights Clustering Utils	3.2.2	Nothing new in this release. Internal improvements to clustering quality and reliability. Resolved an issue where missing group errors could occur during cluster prediction. Nothing removed in this release.
ITOM AI Agents For Service Mapping	1.4.0	Tag-Based Service Mapping AI Agent transforms cloud tags into validated, business-ready application services. This AI agent reads cloud tags and validates that tagged resources belong together. It improves the CMDB quality with built-in guardrails to catch noisy, inconsistent, or overly broad tagging schemes. The MCP Server Service Mapping tools have been moved out of Service Mapping and now reside within the Now Assist CMDB MCP Server store app-though Service Mapping is still needed to use this capability.
ITOM Infra Services Workspace	2.0.3	The workspace now offers an automated command line installer that pre-configures your instance name, authentication, proxy, and other settings during installation. The service account that will run on the MID Server needs to be specified on the MID Server host during installation. Applications and capabilities must be assigned after the MID Server comes online and validates. Each MID Server gets authenticates with a unique certificate that automatically rotates every 45 days. Migration from basic authentication to private key JWT can be done from the Auth-type migration tab on the MID Admin Workspace. New MIDs can be setup to authenticate with JWTs through the above command line installer or manually via registration key in ITOM Infrastructure Services Workspace. Currently available for standard cloud and on-prem instances. Regulated cloud and on-prem instances are not yet supported. New MID Server Onboarding Experience. Command Line Installer for Windows and Linux (for JWT Authentication). Private Key JWT Authentication. New onboarding page in the ITOM Infra Services Workspace provides guidance through initial MID Server setup. The previous downloads page can be accessed via 'mid_server_download_ui.do' if required.
ITOM UI internal components	27.4.16	Fixed: Avatar presence on the Specialist onboarding flow.
IT Service Management AI agent collection	10.0.1	AI Quality Assessment for the L1 AI Specialist - Automatically scores the AI Specialist's incident resolutions inside the Coaching application, so teams can measure resolution quality at enterprise volume and catch regressions instead of manually sampling. Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration. In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted. Device remediation from ITSM workflows (Intune and amp; Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles. Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default). Specialized Resolutions onboarding in L1 Specialist Configuration - A new section where admins can discover every available SME AI Agent, view prerequisites and setup readiness, and enable or disable each one for the ZTS L1 Specialist flow. Slow Computer SME AI Agents honor L1 Specialist Configuration - Agents now check enable, consent, and approval settings and read action details from the Remedial Action Framework before acting. Zscaler and amp; SharePoint SME AI Agents honor L1 Specialist Configuration - The same configuration-aware behavior extended to these agents. Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match. Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry. DEX performance tab extended to all ZTS AI Agent actions - Now reports both device and non-device action performance, with drill-down. Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records. Nothing was removed in this release.
Knowledge Capabilities in UI Builder	29.11.2
Knowledge Center	31.11.3
Knowledge Graph	8.1.0	- Added support for glide list type support in Knowledge graph.
LEAP	4.1.0	New: Autonomous AI Agent that scans incident clusters and automatically generates draft knowledge base articles and problem records based on configurable incident count and severity thresholds. Agent-generated artifacts display with an AI icons on LEAP home page with hover cards linking to related records for visibility. The Action Insights panel on the automation opportunity details page of agent-generated artifact uses gradient styling. Ansible Connector integration now available on LEAP Home page with dedicated help section. Three new generative AI models now supported: Gemini 3.5 Flash, GPT 5.4 mini, and GPT 5.1. Now LLM Service is no longer the default model provider for new or inactive AI assets. Third-party LLM is selected by default, while existing configurations using Now LLM service continue to remain unchanged and are available for manual selection.
Manage Invoice Operations	1.1.2	The Invoice case voice agent helper subflow now runs as the user who initiates the session. The subflow has been assigned the interaction_Agent and sn_csm_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.
Manufacturing Commercial Operations AI agents collection	2.3.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
MCP Client	1.0.2	- Scriptable MCP Client. - Performance optimization for getServers API. - Security defects fixed.
Metadata Search	1.0.12
Microsoft Azure OpenAI Generative AI Spoke	3.12.2	New: Added support for sending additional headers in OEM actions. Fixed: invalid content type validation that prevented OEM actions from processing PDF and file payloads. Fixed: function call response handling for GPT models to properly send additional headers in OEM actions.
MID Admin Workspace	2.0.1	The workspace now offers an automated command line installer that pre-configures your instance name, authentication, proxy, and other settings during installation. The service account that will run on the MID Server needs to be specified on the MID Server host during installation. Applications and capabilities must be assigned after the MID Server comes online and validates. Each MID Server gets authenticates with a unique certificate that automatically rotates every 45 days,. Migration from basic authentication to private key JWT can be done from the Auth-type migration tab on the MID Admin Workspace. New MIDs can be setup to authenticate with JWTs through the above command line installer or manually via registration key in ITOM Infrastructure Services Workspace. Currently available for standard cloud and on-prem instances. Regulated cloud and on-prem instances are not yet supported. New MID Server Onboarding Experience. Command Line Installer for Windows and Linux (for JWT Authentication). Private Key JWT Authentication. New onboarding page in the ITOM Infra Services Workspace provides guidance through initial MID Server setup. The previous downloads page can be accessed via 'mid_server_download_ui.do' if required.
MID Server Infrastructure	1.0.6	Added new tables and to support IPKI certificate lifecycle for MID Servers. Added support for initial authentication of new MIDs using registration keys.
Mobile Builder AI	27.6.0	Modified default model provider for card generation skill to gpt-5.4-mini.
Model Context Protocol Server	1.6.1	Performance Improvements, Third-Party IDP Support.
Notifications Email Agents	2.2.0	- Enhanced support for extracting inputs for subflow execution from inbound emails. - Improved similarity checks in the Notification agent.
Now Assist Admin Console	10.1.5
Now Assist Agents for requestor	3.6.1	Approval checklist generation skill now supports passing the request body in place of the Approval ID.
Now Assist AI Agents	8.1.7	This release includes new capabilities and improvements across AI Agent Studio, including extensibility enhancements, memory improvements and security updates. Key features include: Security Improvements: Multiple updates to strengthen the security posture of agentic AI, including deny-by-default access controls and explicit ACL enforcement on new instances. Agent-to-agent interactions upgraded from v0.3 to v1.1, with migration scripts and backward compatibility to improve multi-agent onboarding and reliability. Long-term memory no longer relies on predefined categories, reducing memory loss and improving the relevancy of memories surfaced during agent interactions.
Now Assist Analytics	5.1.2	Conversational analytics agent for KPI exploration and explanation. Users can now interact with a conversational agent to retrieve, explain, and compare analytics KPIs, including metric definitions, data sources, retention periods, and custom calculations. The agent supports natural language queries, provides actionable recommendations, and maintains conversation context within sessions. AI Analytics Q and amp;A skill integration and knowledge source expansion. The AI Analytics Q and amp;A skill now integrates a dedicated knowledge source covering domain configuration, release-wise major changes, and frequently asked case task resolutions. You can receive accurate answers to common questions and recent product changes directly from the skill. The Overview, Business Value, and Executions pages (Assistant and AI Agent tabs) have been redesigned. Business Value tab and benchmark creation modal have been redesigned for improved navigation and dynamic presentation lists. The Assistants and AI Agent tabs in the Executions page have been redesigned to include pill-based filters, split-screen side panels, and agent-specific fields for tool calls and replay links. Analytics Q and amp;A agent and workflow are now available for answering user questions about analytics metrics and dashboard data latency. Skill for agent-based analytics Q and amp;A has been introduced: The skill can efficiently respond to analytics-related queries. Automatic evaluation of AI Analytics Q and amp;A skill across providers: The system performs automated evaluations of the Q and amp;A skill using AWS Claude, Azure OpenAI, and Now LLM Service, with results available per provider. Descriptions added to all formula indicators. All formula indicators in Now Assist Analytics now include descriptions detectable by the Q and amp;A skill, improving interpretability.
Now Assist Center	5.0.5
Now Assist context menu	3.7.1	Update model provider default from Now LLM to OpenAI. Some defect fixes.
Now Assist Data Kit	8.1.6	Data Creation updates - Data Kit Admins can now create a dataset with as few as 1 record (reduced from 10) and dataset names now support up to 200 characters. Push to Table - Data Kit Admins can now push generated synthetic data directly to the respective target tables for Multi-table Data Generator requests (advised for Sub Prod Environment), using script assistance available within the Data Kit screen.
Now Assist for Automation Center	1.2.4	Automate Task Mining tasks in Automation Center. Automation Center transforms task recordings from Task Mining, decomposes them into discrete automations, and generates an AI agent in AI Agent Studio that executes those automations using AI Desktop Actions. Automation Center analyzes Task Mining recordings and identifies discrete tasks-on-screen actions and background actions-eliminating manual analysis and reducing time-to-automation from hours to minutes. This multi-tool solution ensures that any repetitive task in Task Mining can be automated to be run as desktop actions.This feature currently supports only Excel-to-browser interactions, where data is copied from a Microsoft Excel file and is entered into a form in a browser. You must have the User Task Summarization skill and Now Assist AI Agents skill activated to use this feature. Task Mining recording and AI Desktop Actions agent execution require a Windows machine.For detailed information, see the Automation Center documentation.
Now Assist for Collaborative Work Management (CWM)	6.1.2
Now Assist for Complaint Case (CSM)	2.1.6	Changed: No changes to features, version update only.
Now Assist for Configuration Management Database (CMDB)	4.0.0	New: AI-powered HAM advisor dashboard summarization: Leverage the summary section in HAM advisor dashboard to get precise recommendations and insights on what actions to take to get your CMDB ready to drive HAM business outcomes. Impact Analysis: Get qualitative impact analysis for change and incident records associated with CIs. This capability looks at the dependencies of a CI, takes the semantics of the topology into account, and provides details on severity of the impact on connected CIs. The broken 'click here' link in the Search CMDB AI Agent panel has been resolved. The link now provides correct results. Security fixes. CMDB MCP server is no longer available via this plugin and has been deprecated. All registry records are now marked as inactive. The ServiceNow CMDB MCP and Visibility Server is now available as a separate application.
Now Assist for Contract Analysis	1.0.11	Updated the generic prompts for publisher part number and changes to list view, handle subscription period for review entitlement.
Now Assist for CPQ	1.0.5
Now Assist for Creator	28.9.4	Please click on the individual dependent apps included with this package for detailed release note information.
Now Assist for Customer Service Management (CSM)	13.1.1	Model default to 3P and model version updates.
Now Assist for Enterprise Architecture (EA)	7.4.0	Default AI model provider for the Now Assist for Enterprise Architecture skills changed from Now LLM to Azure Open AI. Added support for third-party AI models: GPT-5.4 mini and Gemini 3.5 Flash. Use the Enterprise Architecture query agent to ask natural language questions about your enterprise architecture portfolio. The agent supports multi-condition queries, quarterly trend comparisons, and impact analysis for scenarios such as application decommissioning, and suggests related questions after answering. Generate a business process map (BPM) diagram in the Enterprise Modeling and amp; Visualization by uploading an image of an existing process diagram. The Now LLM Service is no longer the default model provider for new or inactive AI assets. A third-party LLM is now selected by default, while existing configurations using the Now LLM Service continue unchanged. The Now LLM Service is still available for manual selection.
Now Assist for Hardware Asset Management	4.4.0	Asset Summary Text Formatting - Fixed text display issues in asset summaries on on-premises instances to ensure consistent, readable formatting across all deployment types. Change Request Visibility - Resolved an issue where change requests were not appearing in asset summaries, giving you complete visibility into all asset-related changes.
Now Assist for HR Service Delivery (HRSD)	13.3.2	Skills have been migrated to use 3P models by default.
Now Assist for IT Operations Management (ITOM)	2.8.0	Azure OpenAI is now the default model provider for AI skills and agents. Now LLM is no longer the default. Customers can choose the default and choose their own third-party providers. Implemented secure-by-default configurations for the 5 new agentic ACLs. A formatting issue in alert analysis responses caused by the ` character has been resolved. HTML formatting in NAP now displays correctly. The autonomous workflow has been updated to support AWS Claude as an AI agent provider, resolving compatibility issues and enabling seamless integration.
Now Assist for IT Service Management (ITSM)	16.0.3	Routing mode selector for Reassign tasks - A new out-of-the-box selector lets AI Admins choose Router (recommended) or Script for the AI Specialist without editing worker-template configuration. In-form ticket deflection in Service Portal - An AI pipeline embedded in the ticket-creation form classifies intent, enriches context, retrieves knowledge, and suggests a resolution before a ticket is submitted. Device remediation from ITSM workflows (Intune and amp; Jamf) - Agents can trigger endpoint remediation directly from Incident, Task, and Change without switching to external MDM consoles. Toggle to enable/disable KFT creation - A new on/off control on the AI Specialist worker template governs whether a Knowledge Fulfillment Task is created when a resolution cites no knowledge article (enabled by default). Conversational Analytics dashboard - Adds a topic detail page, Now Assist Data Explorer integration, standardized visualizations, and improved topics tables. Default model change - Now LLM is no longer the default model for ITSM skills and agents; each now defaults to an optimal small third-party model (large third-party models require approval). Routing-criteria analytics on the AIS Performance Dashboard - A new reassignment reason and per-criteria counts show when the AI Specialist reassigned an incident due to a routing-criteria match. Remedial Action Framework extended to non-device actions - RAF now registers non-device actions (e.g., SharePoint access, fulfillment flows, catalog items) alongside device actions as the single action registry. Richer AI Specialist work notes - Investigation and resolution work notes get consolidated formatting and clickable links to cited KB articles, similar incidents, and related records. Nothing was removed in this release.
Now Assist for Manufacturing Commercial Operations (MCO)	2.3.0	Https://docs-preview.corp.service-now.com/bundle/australia-release-notes/page/release-notes/manufacturing-commercial-operations-rn.html.
Now Assist for Order Management	2.2.2	The Manage Invoice Operations subflow now runs as the user who initiates the session. The subflow has been assigned the interaction_Agent and sn_csm_invoice.writer roles to maintain its ability to update work notes and create interaction-related records.
Now Assist for Platform	12.1.1	Application to capture the dependencies.
Now Assist for Prompt Assistance	5.1.4	Modified the default model to Claude. Added improvements for candidate generation for AIO. New: Added new metric 'Response Time' for Voice Agents - this enables users to validate the time taken by voice agents to perform their assigned tasks.
Now Assist for Sales and Order Management for Telecommunications	4.1.2
Now Assist for Sales Force Automation (SFA)	1.1.5
Now Assist for Security Incident Response (SIR)	6.3.4	Default models for all skills updated from Now LLM to 3P model.
Now Assist for Service Exchange	1.1.4
Now Assist for Setup	3.1.4
Now Assist for Setup Core	2.1.5
Now Assist for Software Asset Management (SAM)	9.0.0	Now Assist for SAM no longer defaults to the Now LLM. It now selects from alternate third-party LLMs based on which model performs best for each individual use case.
Now Assist for Strategic Portfolio Management (SPM)	9.7.1	Fixed: AI forecasted status and AI rationale fields from goal insights are updated on the grid in realtime without grid refresh. Portfolio Insights button is visible faded out when Portfolio Insights panel is open. Project Answers (Ask Now Assist) now deliver improved formatting and more enhanced query parsing for complex questions. Experience a more streamlined RIDAC with three dedicated views: AI-Identified Risks (Project Risk Detection), RIDAC by Type with separate tabs for each RIDAC type, and the complete All RIDAC overview. The new presentation list layout replaces the flat grid, making records easier to browse, organize, and manage.
Now Assist for Talent	1.8.3	Default Model for 'Generate Talking Points' skill has been updated from NowLLM to Amazon Bedrock.
Now Assist for Voice	5.1.1
Now Assist for Vulnerability Response	5.1.0	Updated the default LLM provider for Now Assist for Vulnerability Response skills to 3P (Third-Party) models where required for consistency across all supported skills. Added support for the following models for all AI features: Google Gemini 3.5. FlashOpenAI GPT 5.1. OpenAI GPT 5.4 Mini.
Now Assist in AI Search	17.1.4	MarkdownToHtml incorrectly truncated URLs containing balanced parentheses - for example, SharePoint URLs containing (SRM FORM) - causing the href attribute to cut off at the first closing parenthesis and leaving the remainder of the URL as plain text in Now Assist synthesized answer rendering. The Now Assist Multi-Content Response Genius Model returned an inconsistent output structure (one synthesized result plus separate citation entries) rather than consolidating citations within the synthesized result as an internal array. This caused multiple Genius Guidance Cards to render instead of a single unified card. AI Search Admins can now configure any search source (including non-out-of-box tables such as incidents and custom tables) to the Now Assist multi-content synthesized answers. Results from additional sources are dispatched per source group, merged into a ranked top-K list, and delivered to the synthesizer with citation metadata and origin information intact. New system properties control the maximum documents requested per group and the top-K document count used in the final merged response. Search and VA profile handling has been separated for the Enhanced Chat dynamic window experience.
Now Assist in Catalog Builder	7.3.0	Now Assist for Catalog Generation now incorporates catalog item creation best practices directly into the catalog item building experience. As catalog item creators build catalog items, the system detects deviations from established standards and surfaces proactive recommendations - including optimal variable types, streamlined form designs, and structures suited for conversational requests. A new administrator property controls whether best practice enforcement is active, supported by a dedicated knowledge base of catalog standards.
Now Assist in Catalog item forms	1.4.2	Made some enhancements.
Now Assist in Contract Management	2.3.2	Changed: The default model provider for Now Assist features in Contract Management is Azure OpenAI.
Now Assist in Conversational Catalog Request	7.1.1	Extended conversational coverage with support for additional question types, including Lookup Multiple Choice, Lookup Select Box, and Requested For (Single). Maintained compatibility with the existing Conversational Catalog solution (LLM topic block) on Premium chat within portals and the Now Assist panel. Catalog items continue to be accessible through conversational interfaces; when agentic AI cannot process catalog item requests, the system reverts to the established solution. Implemented validation checks to ensure catalog item questions with prefilled values meet requirements. Applied performance optimizations. Catalog agent for Premium chat experiences.
Now Assist in Document Intelligence	6.2.0	Updated default model configuration per ServiceNow platform guidance. Default OOB model provider to Azure OpenAI. Increase token limit to 8192. Task status should be set to failed if the LLM throws an error.
Now Assist in Document Management	3.0.1	In July release we are enabling the smart documents skill configuration as active by default and the smart documents feature would be available on all tables if no table is specified.
Now Assist in Knowledge Management	30.11.3
Now Assist in Standard Ticket Page	1.3.0	Made some enhancements.
Now Assist in Virtual Agent	20.0.8	Prompt Library for the Premium Chat Assistant. Admins can view out-of-the-box default prompts with read-only filters and manage their own prompts in the Prompt Library, backed by a new schema and Create Script API in the NAVA app. Post-chat survey support for Premium Chat. Admins can configure a Post-chat Survey Topic and Closing Topics for Premium Chat, and Closing Topics for Enhanced Chat. Existing survey and closing topics are migrated automatically. Additional semantic search sources for Synthesized Response. Admins can add semantic search sources through the 'Add search source' dropdown, with display marking that indicates which sources are and are not used in the Synthesized Response. Search-profile override for the Enhanced Chat Dynamic Window. Admins can toggle an Assistant Search Profile override in the Dynamic Window experience, enabled per Assistant through a new Agentic Orchestration configuration attribute, with portal split configuration and the corresponding flag passed through to mobile. Premium Chat support for Mobile Custom Apps. Custom Apps on mobile can now be set to either the Enhanced or Premium Chat experience. Citations for additional search source types. The Requestor experience now shows citations for additional types of search sources. AI Agent Studio Assistant hidden from selection. The AI Agent Studio Assistant is no longer surfaced in the Assistant list. PRB2024249: Following up a non-conversational catalog item with the same term no longer submits the request without URLs. PRB2039583: Corrected Prompt Library text in Assistant Designer. PRB2038815: The Prompt Library toggle now triggers auto-save correctly. PRB2038884: Restored the missing tooltip for Conversational Catalog Items. PRB2038480: Promoted assets no longer mis-map an Agentic Workflow to AI agent type; the Add-asset dropdown now shows the correct Agentic Workflow option. PRB2038346: OOTB prompts now correctly show 'ServiceNow' as the creator. PRB2030411: Resolved multiple UI issues in the Display Experience portal. PRB2032277: The review page in the create flow no longer omits configurations. PRB2032733: Custom greeting and live-agent topics are no longer silently lost during the June 2026 upgrade migration when default settings already exist. PRB2030773: Fixed a localization warning caused by improper handling of a parameterized message in the static greeting. PRB2030421: Resolved multiple UI issues in the Display Experience channel. PRB2032989: Chat experience tabs are no longer mislabeled as 'Legacy' when Premium Chat is unavailable in Assistant Designer. PRB2024688: Fixed layout issues for longer strings on smaller windows and icon rendering for non-English languages. PRB2035197: Premium display experience now defaults to Otto branding. PRB2033795: Granular feedback options are now translated correctly. PRB2034709: Inactivated the Search Q and amp;A agent in Now Assist in Virtual Agent. PRB2029072: Fixed the NAP Developer assistant entry in the All assets and gt; Add from library modal. PRB1998145: Voice calls in the Testing UI now connect reliably on the first attempt. PRB2030310: Resolved copy and font-size issues when enabling chat features in Virtual Agent. PRB2029063: The All assets and gt; Add from library modal now shows the correct count. PRB2033251: Custom greeting topics now correctly convert OOB NAVA and NAP greeting topics to tools on load. PRB2029106: Fixed a header UI issue on the Promoted asset tab. PRB2030701: Resolved issues with secondary-language support when phonemes are deleted or updated. PRB2027372: Fixed RTL-language layout issues under Now Assist Voice Deployment in Assistant Designer. PRB2027159: Translated previously untranslated strings under Now Assist Voice Deployment in Assistant Designer. PRB2022882: Disambiguated 'min' in the Now Assist Voice Deployment designer. PRB2032619: Hid the Custom option from the SIP CCaaS provider list. PRB2027179: Fixed RTL-language layout issues under the Assistant tab in Assistant Designer. PRB2026588: Corrected the tooltip that incorrectly showed 'Sort' for field labels. PRB2013063: The Assistant test panel now refreshes when testing multiple assistants sequentially. PRB2027467: Label, value, and other options are now disabled until a type is selected when adding a chat experience. PRB2032643: The org-chart widget now loads on mobile. PRB2032268: Labels now populate correctly on the modal for 'chat' type Premium Chat branding. PRB2027171: Fixed RTL-language layout issues under the Assistant tab in Assistant Designer. No customer-facing removals shipped in this release. (Removal of the Custom SIP CCaaS provider option is in progress - see Transparency Summary.).
Now Assist Readiness Evaluation	1.4.2	Agentic AI Assessment dashboard tab correctly displays finding cards only by default (Assessment Findings, Findings by Category, Finding Trends), consistent with the Now Assist Assessment tab behavior. Previously, the Agentic AI Assessment tab incorrectly displayed effort-related cards when the sn_assess.effort_visibility system property was set to its default value of false.
Now Assist Service Quality	2.0.2	Admins can sort data, manage filters, and easily organise cases on the dashboard with the new sorting, visibility, and skill management capabilities. The Now Assist Admin experience enhancements include filtering of scoring parameters and the option to separate out availability across dashboards and record pages. The enhanced quality assurance dashboard enables managers to sort agents and case lists and also enables managers to open agent evaluations in a separate tab.
Now Assist Skill Discovery and Execution	10.2.3
Now Assist Skill Kit	9.1.1	Background Noise Injection for Voice Assistant/Agent Simulations - Simulate real-world acoustic environments by injecting background noise during evaluations, helping ensure results better reflect production conditions. Response Time Metric - Gain deeper visibility into voice agent/assistant performance with a new latency-focused metric that measures response time. Model Preview Program for Skill Kit - Get Day 0 access to the latest frontier models through the Model Preview Program, enabling early testing and innovation. Skill Archiving - Archive Skills to keep your workspace organized while preserving access to historical configurations and assets. Agentic Evaluations. Framework Enhancements to Agentic Evaluations.
Opportunity Management AI Features	1.0.9
Opportunity Management Application	12.0.1	New: Create a guided selling framework to enforce stage exit governance, and manage all deal-related actions from a unified opportunity workspace.
Opportunity Management Data Model	12.0.0	New: Introduced default OOB sales types and sales cycle stage values.
Platform AI Agents and Skills	13.1.9
Platform Analytics	7.4.3	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
Portfolio Planning	8.15.3	Fixed: Resolved an issue where the Create Demand modal in Portfolio Planning did not work. Resolved an issue that prevented creating a portfolio plan with the Planning Item lens when only standard Portfolio Planning was installed. Resolved an issue where targets added to a portfolio plan did not reflect correctly in the Financials tab. Resolved an issue where status values were incorrectly copied when duplicating planning items. Resolved an issue where the Documents tab displayed a blank page in Spanish in Enterprise Agile Planning. Resolved a text concatenation issue affecting translated strings in SPM Prioritization. Resolved unclear empty-state messaging in the Manage Access modal.
Portfolio Planning Core	5.13.1	Fixed: Resolved an issue that allowed a lens to be deactivated while portfolio plans were still associated with it.
Product Catalog Management Core	19.1.0	Support domain separation on product offering tables, product specification tables, specification-to-specification relationships and product offering-to-product offering relationships. Support REST API on product catalog to support custom portals.
Project Workspace	7.4.1	New RIDAC List view: Experience a more streamlined RIDAC with three dedicated views: AI-Identified Risks (Project Risk Detection), RIDAC by Type with separate tabs for each RIDAC type, and the complete All RIDAC overview. The new presentation list layout replaces the flat grid, making records easier to browse, organize, and manage.
prompt-management	2.0.6
Query Generation	6.1.1	Support for Indicators.
Recommended Actions for Security Operations	2.2.4	Default model for the skill updated from Now LLM to 3P model.
Request Management for Service Operations Workspace	7.1.4	Fixed: Fixed an issue while adding approvers to a request item by changing from GlideRecord to GlideRecordSecure.
Resource Management Workspace	5.9.1	Resolved error when dragging and dropping resource assignments to other users. Preserved custom field values when unassigning resources. Fixed filtering by Parent Item and Owner in Resource Management Workspace. Resolved error when displaying custom date fields as workspace columns. Hidden inactive skills from the Skills display in Resource Management Workspace. Improved performance when loading resource cards in the workspace. Fixed error when editing text and dropdown fields in the Unassigned Work tab. Fixed filtering for integer-based dropdown fields in workspace columns. Using common schedule for group resource assignments.
Roadmap UI Builder Component	22.13.2	Resolved an issue where the milestone tab on the roadmap rendered project details instead of actual milestone data. Resolved an issue where the left arrow key did not return focus to the milestone from the group-by expand indicator. Resolved an issue where the milestone status was not announced to screen reader users. Resolved an issue where the current date line was not accessible to screen readers.
Sales Common	7.0.1
Screen Summarization	1.1.18	Maintenance fixes.
Security Incident Response	14.1.2	External users couldn't open a security incident from a response task due to a GlideRecordSecure access-control restriction.
Security Incident Response Workspace	1.9.2	Fixed an issue with 'Allow access for external user' option to access assigned response tasks of a parent security incident.
ServiceNow AI Lens	7.0.2	New: Use ServiceNow AI Lens from your browser to capture and analyze screens and auto-fill catalog item forms in Service Portal - no installation required.
ServiceNow AI Lens Core	7.0.1
ServiceNow IDE	4.4.2
Service Operations Workspace Alert Automation	25.16.0	Team operators can open response automations with an OR condition.
Service Operations Workspace Alert Automation API	25.16.0	Team operators can open response automations with an OR condition.
Service Operations Workspace Alert Automation UI	25.16.0	Team operators can open response automations with an OR condition.
Service Operations Workspace Alert Mngmt	27.2.1	Changed and bull; Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. and bull; Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. and bull; Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. Fixed and bull; The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. and bull; Unintended double scrollbars in accessibility reflow mode have been eliminated. and bull; The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. and bull; The Express List live list functionality now properly triggers and updates in real time. and bull; The 'update available' banner no longer appears incorrectly when resuming the live list. and bull; Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. and bull; Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. and bull; Alerts manually removed from a group are no longer automatically re-added. and bull; A broken documentation link in the alert automation configuration has been fixed. and bull; Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. and bull; The 'Tags' label in the Launchpad is now correctly translated across contexts. and bull; Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. and bull; Launchpad forms now match the approved design at 400% zoom. and bull; Dotted connection lines in Link View now appear when connected CIs are returned from the backend. and bull; The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. and bull; The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. and bull; Service health percentages now display correctly in locales using a comma as the decimal separator. and bull; Ellipsis menu items in the Log Viewer now display in the user's language setting. and bull; Backspace behavior in Extended mode is now correct. and bull; The evt_mgmt_admin role now has write access to Express List properties.
Service Operations Workspace Express List	27.3.2	Changed and bull; Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. and bull; Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. and bull; Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. Fixed and bull; The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. and bull; Unintended double scrollbars in accessibility reflow mode have been eliminated. and bull; The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. and bull; The Express List live list functionality now properly triggers and updates in real time. and bull; The 'update available' banner no longer appears incorrectly when resuming the live list. and bull; Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. and bull; Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. and bull; Alerts manually removed from a group are no longer automatically re-added. and bull; A broken documentation link in the alert automation configuration has been fixed. and bull; Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. and bull; The 'Tags' label in the Launchpad is now correctly translated across contexts. and bull; Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. and bull; Launchpad forms now match the approved design at 400% zoom. and bull; Dotted connection lines in Link View now appear when connected CIs are returned from the backend. and bull; The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. and bull; The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. and bull; Service health percentages now display correctly in locales using a comma as the decimal separator. and bull; Ellipsis menu items in the Log Viewer now display in the user's language setting. and bull; Backspace behavior in Extended mode is now correct. and bull; The evt_mgmt_admin role now has write access to Express List properties.
Service Operations Workspace ITOM Apps	27.2.6	Changed and bull; Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. and bull; Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. and bull; Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. Fixed and bull; The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. and bull; Unintended double scrollbars in accessibility reflow mode have been eliminated. and bull; The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. and bull; The Express List live list functionality now properly triggers and updates in real time. and bull; The 'update available' banner no longer appears incorrectly when resuming the live list. and bull; Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. and bull; Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. and bull; Alerts manually removed from a group are no longer automatically re-added. and bull; A broken documentation link in the alert automation configuration has been fixed. and bull; Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. and bull; The 'Tags' label in the Launchpad is now correctly translated across contexts. and bull; Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. and bull; Launchpad forms now match the approved design at 400% zoom. and bull; Dotted connection lines in Link View now appear when connected CIs are returned from the backend. and bull; The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. and bull; The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. and bull; Service health percentages now display correctly in locales using a comma as the decimal separator. and bull; Ellipsis menu items in the Log Viewer now display in the user's language setting. and bull; Backspace behavior in Extended mode is now correct. and bull; The evt_mgmt_admin role now has write access to Express List properties.
Service Operations Workspace ITSM Applications	7.1.7	Fixed: Fixed issues while adding interactions to incident and approvers to Request Item in respective related lists.
Service Operations Workspace Service Dashboard	27.3.1	Changed and bull; Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. and bull; Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. and bull; Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. Fixed and bull; The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. and bull; Unintended double scrollbars in accessibility reflow mode have been eliminated. and bull; The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. and bull; The Express List live list functionality now properly triggers and updates in real time. and bull; The 'update available' banner no longer appears incorrectly when resuming the live list. and bull; Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. and bull; Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. and bull; Alerts manually removed from a group are no longer automatically re-added. and bull; A broken documentation link in the alert automation configuration has been fixed. and bull; Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. and bull; The 'Tags' label in the Launchpad is now correctly translated across contexts. and bull; Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. and bull; Launchpad forms now match the approved design at 400% zoom. and bull; Dotted connection lines in Link View now appear when connected CIs are returned from the backend. and bull; The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. and bull; The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. and bull; Service health percentages now display correctly in locales using a comma as the decimal separator. and bull; Ellipsis menu items in the Log Viewer now display in the user's language setting. and bull; Backspace behavior in Extended mode is now correct. and bull; The evt_mgmt_admin role now has write access to Express List properties.
Service Operations Workspace Supervisor Dashboard	1.1.0	Changed and bull; Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. and bull; Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. and bull; Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. Fixed and bull; The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. and bull; Unintended double scrollbars in accessibility reflow mode have been eliminated. and bull; The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. and bull; The Express List live list functionality now properly triggers and updates in real time. and bull; The 'update available' banner no longer appears incorrectly when resuming the live list. and bull; Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. and bull; Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. and bull; Alerts manually removed from a group are no longer automatically re-added. and bull; A broken documentation link in the alert automation configuration has been fixed. and bull; Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. and bull; The 'Tags' label in the Launchpad is now correctly translated across contexts. and bull; Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. and bull; Launchpad forms now match the approved design at 400% zoom. and bull; Dotted connection lines in Link View now appear when connected CIs are returned from the backend. and bull; The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. and bull; The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. and bull; Service health percentages now display correctly in locales using a comma as the decimal separator. and bull; Ellipsis menu items in the Log Viewer now display in the user's language setting. and bull; Backspace behavior in Extended mode is now correct. and bull; The evt_mgmt_admin role now has write access to Express List properties.
Service Operations Workspace UI Components	27.2.4	Changed and bull; Express List accessibility improvements. The Express List is now fully accessible to users with low vision, expanding the user base and ensuring compliance with international accessibility standards and regulations. and bull; Consolidated ACLs for access control management. Access control lists have been consolidated to better follow security best practices, reducing risks and simplifying management. and bull; Link View topology visualization accessibility. Link View topology visualization now meets accessibility standards while maintaining usability and performance. Fixed and bull; The Express List layout has been corrected to properly adapt for narrow viewports and no longer breaks at certain screen sizes. and bull; Unintended double scrollbars in accessibility reflow mode have been eliminated. and bull; The Express List columns now display correctly in Japanese and CJK languages, resolving translation and layout issues. and bull; The Express List live list functionality now properly triggers and updates in real time. and bull; The 'update available' banner no longer appears incorrectly when resuming the live list. and bull; Saving an Alert Management Rule with 'Create Incident Advanced' now works in all scenarios. and bull; Operators with more than five assignment groups can now see their created Enrich automations in the Enrich module. and bull; Alerts manually removed from a group are no longer automatically re-added. and bull; A broken documentation link in the alert automation configuration has been fixed. and bull; Dynatrace Monitor setup instructions in the Launchpad have been updated to match the current Dynatrace console. and bull; The 'Tags' label in the Launchpad is now correctly translated across contexts. and bull; Concatenated strings causing grammatical issues in certain languages have been separated for correct localization. and bull; Launchpad forms now match the approved design at 400% zoom. and bull; Dotted connection lines in Link View now appear when connected CIs are returned from the backend. and bull; The Simulation UI now displays 'This automation' or the saved automation name instead of 'MIXED' or 'CMDB' labels for Mixed or CMDB group types. and bull; The 'All Time (Last 180 days)' option now shows as selected in the time range picker and is correctly translated. and bull; Service health percentages now display correctly in locales using a comma as the decimal separator. and bull; Ellipsis menu items in the Log Viewer now display in the user's language setting. and bull; Backspace behavior in Extended mode is now correct. and bull; The evt_mgmt_admin role now has write access to Express List properties.
Setup Hub	1.1.2
Setup Hub Common	3.1.1	PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/uplifts. Continue defining and tracking the U2 metrics framework. Explore Golden Config and App Manager Suite Installation APIs for installs. GA defect fixes.
Setup Hub Config	3.1.2	PoCs to explore LitJS and AIUX (Horizon 2.0) for Product Hub and Admin Home redesign/uplifts. Continue defining and tracking the U2 metrics framework. Explore Golden Config and App Manager Suite Installation APIs for installs. GA defect fixes.
Setup Hub Content	3.1.2
sn-app-analytics-center	7.4.3	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-chart-drilldown-configuration	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-component-builder	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-config-panel	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-create-dashboard-modal	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-dashboard-categories	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-data-visualization-wrapper	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-divider	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-dynamic-renderer	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-export-email-composer	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-export-modal	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-info-content	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-info-panel	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-insights-panel	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-saved-data-visualization	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-scheduled-export	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-share-dialog	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-app-par-components-share-info	7.4.5	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-dashboard	7.4.4	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
sn-experiment-ui	1.1.14
sn-task-planner	22.12.0	New: Added a configuration slot to support the AI Specialist use case.
sn-viz-designer	7.4.2	Visualization configuration panel not opening in Dashboard edit mode. Dragging and resizing widgets does not work in Platform Analytics plugin- v7.4.1. Platform Analytics dashboard drilldown causes full page refresh in Service Operations Workspace, resulting in loss of unsaved work note. Distinguish widget level properties from visualization level properties for saved visualizations in config panel. Scheduled Export: Users receive an irrelevant error message ('Failed to save scheduled export. Please contact administrator') when clicking Save without entering mandatory fields. Recent dashboard is not showing the recently used dashboard if its landed other than dropdown. Migrated scheduled reports cannot be edited/deleted by the owner due to case sensitivity issue. Dashboard library page - Card numbers are not visible in dark theme. Dashboard/Data Visualization filters on date fields (Created, Updated, Viewed) are returning records from previous dates. Hide Export button based on the export properties - Dashboard and Visualization Designer. CTRL + Click does not open dashboards or visualizations in a new tab/window from Platform Analytics Dashboard or Visualization Library on Windows machines. Content block shows up as following filter post migration.
Software Asset Management	3.2.8	Minor defect fixes related to reconciliation flow performance and lifecycle report.
Software Asset Workspace	10.0.16	Security fix for Multi Record Associator pop-up page. Fixed incompatible script in 'SAM - Software Estate Weekly Job' PA Job. In this version, the Software Asset Workspace includes the following fixes:
SPM Enterprise-Wide Deployment	1.0.1	Fixed: Resolved a dependency issue affecting system stability.
SPM Planning Attributes Core	1.16.1	Optimized resource sync API and schedule fetch performance. Admin config roles check for resource finder. Fixed Resource Assignment creation to correctly populate plan start and end dates in Strategic Planning Workspace. Fixed decimal field behavior to properly handle comma and dot separators in Resource Management workspace. Fixed effort editing on child resource assignments with actuals to retain actual values. Fixed attribute updates on unassigned assignments to properly recreate daily records. Fixed end date calculation in Recalculate Resource Cost to respect MM-DD-YYYY format correctly. Using common schedule for group resource assignments.
Supplier Case Management	8.0.4	Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the 'New' state. Contact invitation for a supplier from workspace and Supplier collaboration portal is fixed. Default supplier catalog item shows list of suppliers. Supplier filtering conditions accepted in document configs validated. Resolved catalog item visibility issue while creating supplier task of action type- 'Complete a form'.
Supplier Common Architecture	8.0.6	Requests raised by a supplier contact from the Supplier Collaboration Portal now correctly transition to the 'New' state. Contact invitation for a supplier from workspace and Supplier collaboration portal is fixed. Default supplier catalog item shows list of suppliers. Supplier filtering conditions accepted in document configs validated. Resolved catalog item visibility issue while creating supplier task of action type- 'Complete a form'.
Unified Developer Core	29.2.7	This app is a dependency of ServiceNow Studio + ServiceNow IDE. See the ServiceNow Studio + ServiceNow IDE listing for release notes.
Usage Insights Application	6.3.9	Conversations - A dedicated view of chat activity from chat assistants like Now asisst virtual agent, including total chat users, live agent transfers, and the full sequence of chat events from conversation start to response. Analyze trends over time and drill into any individual conversation. Cross-application conversion funnels - Build funnels where each step can belong to a different application, so you can follow a user journey as it spans multiple workspaces and portals. Session-based and user-based funnels - Choose whether steps must complete within one session (time-to-value) or across multiple sessions over time (overall task completion). Previous period comparison in conversion funnel - Compare completion rate, step conversion, and transition timing against a prior period. Each metric shows its delta, and a step comparison table breaks down engaged users, sessions, and conversion time side by side - turning a snapshot into an adoption trend. What's new?.
Usage Insights Commons	6.3.9	Internal app.
Usage Insights Commons Connected	6.3.9	Internal app.
Usage Insights Funnel Core	6.3.9	Internal app.
Usage Insights in Data Visualizations	6.3.9	Graphically represent funnels as part of data visualizations.
Usage Insights Pages	6.3.9	Internal app.
Usage Insights Query Builder	6.3.9	Internal app.
Usage Insights Query Builder Core	6.3.9	Internal App.
Usage Insights Request Manager	6.3.9	Not visible on UI, internal app.
Value dashboard for AI Control Tower	5.2.1	Fixed: Resolved incorrect sorting of creator skill names in the metrics dashboard. Non-numeric skill columns now sort alphabetically by name for easier identification and analysis. Fixed error handling in the AI Value API. The system now properly reports errors when retrieving value lists instead of returning incomplete data silently. Improved reliability of asset metrics retrieval. The API now accurately indicates when requested metric streams are unavailable, preventing false success reports. Corrected retry logic in background job processing. Job status manager now properly retries failed metric calculation jobs, improving scheduling reliability for cost and value analysis.
Value Engine	5.2.1	Fixed: Resolved incorrect sorting of creator skill names in the metrics dashboard. Non-numeric skill columns now sort alphabetically by name for easier identification and analysis. Fixed error handling in the AI Value API. The system now properly reports errors when retrieving value lists instead of returning incomplete data silently. Improved reliability of asset metrics retrieval. The API now accurately indicates when requested metric streams are unavailable, preventing false success reports. Corrected retry logic in background job processing. Job status manager now properly retries failed metric calculation jobs, improving scheduling reliability for cost and value analysis.
Voice input for Now Assist	1.5.0	Maintenance fixes.
Zero Touch Service Desk	2.3.5	This release focused on improving the quality and accuracy of AI Specialists responses as well as consolidating feedback management. Key features: Memory bank to give AI Specialists context of resolutions that lead to positive outcomes AI Specialists now have an updated memory type that enables them to reference past resolutions that led to a positive outcome on assigned records. This is disabled by default for this release, but can be enabled by administrators via system properties. Feedback given on records that an AI Specialist is assigned to will now appear in the AI Specialist activity tab. Admins and managers now have a consolidated view of all feedback given to the AI Specialist.

Table 2. Application versions carried forward (no changes)

App name	Version number	Last updated
@devsnc/behavior-uibtk-media	28.2.84	2025-12-11
@devsnc/behavior-uibtk-supporting-records	28.2.84	2025-12-11
@devsnc/library-uibtk-caching	28.2.84	2025-12-11
@devsnc/library-uibtk-commons	28.2.84	2025-12-11
@devsnc/library-uibtk-macroponent	28.2.84	2025-12-11
@devsnc/library-uibtk-screen	28.2.84	2025-12-11
@devsnc/library-uibtk-uxvalue	28.2.84	2025-12-11
@devsnc/library-uibtk-ux-value-resolver	28.2.84	2025-12-11
@devsnc/sn-customer-activity	28.0.5	2025-10-16
@devsnc/sn-customer-information	23.0.2	2025-05-01
@devsnc/sn-customer-information	23.0.2	2025-05-01
@devsnc/sn-customer-information	23.0.2	2025-05-01
@devsnc/sn-customer-information	23.0.2	2025-05-01
@devsnc/sn-devops-pipeline	21.0.5	2022-08-04
@devsnc/sn-feedback	2.0.0	2025-12-11
@devsnc/sn-help-setup	28.0.3	2025-07-31
@devsnc/sn-list-selector	26.1.3	2026-03-12
@devsnc/sn-par-calendar-connected	28.4.5	2026-05-05
@devsnc/sn-uibtk-actionable-list-item	28.2.84	2025-12-11
@devsnc/sn-uibtk-builder-in-builder	28.2.84	2025-12-11
@devsnc/sn-uibtk-client-state-config-panel	28.2.84	2025-12-11
@devsnc/sn-uibtk-conditional-renderer	28.2.84	2025-12-11
@devsnc/sn-uibtk-content-tree-picker	28.2.84	2025-12-11
@devsnc/sn-uibtk-create-page	28.2.84	2025-12-11
@devsnc/sn-uibtk-data-navigator	28.2.84	2025-12-11
@devsnc/sn-uibtk-diff-renderer	28.2.84	2025-12-11
@devsnc/sn-uibtk-domain-picker	28.2.84	2025-12-11
@devsnc/sn-uibtk-draggable-dialog	28.2.84	2025-12-11
@devsnc/sn-uibtk-draggable-list	28.2.84	2025-12-11
@devsnc/sn-uibtk-editor-header	28.2.84	2025-12-11
@devsnc/sn-uibtk-element-context-menu	28.2.84	2025-12-11
@devsnc/sn-uibtk-element-navigator	28.2.84	2025-12-11
@devsnc/sn-uibtk-element-properties-configuration-pane	28.2.84	2025-12-11
@devsnc/sn-uibtk-events-pane	28.2.84	2025-12-11
@devsnc/sn-uibtk-experience-assistant	28.2.84	2025-12-11
@devsnc/sn-uibtk-extension-point-pane	28.2.84	2025-12-11
@devsnc/sn-uibtk-features-catalog-modal	28.2.84	2025-12-11
@devsnc/sn-uibtk-form-factor-controls	28.2.84	2025-12-11
@devsnc/sn-uibtk-formula-builder	28.2.84	2025-12-11
@devsnc/sn-uibtk-icon	28.2.84	2025-12-11
@devsnc/sn-uibtk-instance-config-editor	28.2.84	2025-12-11
@devsnc/sn-uibtk-is-hidden-property-input	28.2.84	2025-12-11
@devsnc/sn-uibtk-json-navigator	28.2.84	2025-12-11
@devsnc/sn-uibtk-loader	28.2.84	2025-12-11
@devsnc/sn-uibtk-mcp-event-definitions-config-pane	28.2.84	2025-12-11
@devsnc/sn-uibtk-mcp-props-config-pane	28.2.84	2025-12-11
@devsnc/sn-uibtk-menu-elements	28.2.84	2025-12-11
@devsnc/sn-uibtk-minimized-dialogs-dropdown	28.2.84	2025-12-11
@devsnc/sn-uibtk-modal	28.2.84	2025-12-11
@devsnc/sn-uibtk-param-row	28.2.84	2025-12-11
@devsnc/sn-uibtk-placeholder	28.2.84	2025-12-11
@devsnc/sn-uibtk-preset-pane	28.2.84	2025-12-11
@devsnc/sn-uibtk-props-pane	28.2.86	2026-02-05
@devsnc/sn-uibtk-replace-component	28.2.84	2025-12-11
@devsnc/sn-uibtk-scope-picker	28.2.84	2025-12-11
@devsnc/sn-uibtk-script-config-panel	28.2.84	2025-12-11
@devsnc/sn-uibtk-shelf-pane	28.2.84	2025-12-11
@devsnc/sn-uibtk-site-map	28.2.84	2025-12-11
@devsnc/sn-uibtk-stage-preview	28.2.84	2025-12-11
@devsnc/sn-uibtk-stage-scale-controls	28.2.84	2025-12-11
@devsnc/sn-uibtk-style-pane	28.2.84	2025-12-11
@devsnc/sn-uibtk-style-provider	28.2.84	2025-12-11
@devsnc/sn-uibtk-style-select	28.2.84	2025-12-11
@devsnc/sn-uibtk-tabs	28.2.84	2025-12-11
@devsnc/sn-uibtk-test-values-editor	28.2.84	2025-12-11
@devsnc/sn-uibtk-text-link	28.2.84	2025-12-11
@devsnc/sn-uibtk-toolbox	28.2.84	2025-12-11
@devsnc/sn-uibtk-transaction-alert	28.2.84	2025-12-11
@devsnc/sn-uibtk-viewport-config-panel	28.2.84	2025-12-11
@devsnc/sn-vtb	25.6.2	2025-07-31
@devsnc/uibtk-api	28.2.85	2026-01-20
@devsnc/uibtk-uxf-assets	28.2.84	2025-12-11
@now-par-components/macroponent-provider	28.4.5	2026-05-05
@now-par-components/sn-par-additional-group-by	28.4.5	2026-05-05
@now-par-components/sn-par-breakdowns	28.4.5	2026-05-05
@now-par-components/sn-par-chart-size	28.4.5	2026-05-05
@now-par-components/sn-par-colors	28.4.5	2026-05-05
@now-par-components/sn-par-color-selector	28.4.5	2026-05-05
@now-par-components/sn-par-data-sources	28.4.5	2026-05-05
@now-par-components/sn-par-date-input	28.4.5	2026-05-05
@now-par-components/sn-par-dot-walk	28.4.5	2026-05-05
@now-par-components/sn-par-draggable-list	28.4.5	2026-05-05
@now-par-components/sn-par-duration-format	28.4.5	2026-05-05
@now-par-components/sn-par-filter-per-metric	28.4.5	2026-05-05
@now-par-components/sn-par-group-by	28.4.5	2026-05-05
@now-par-components/sn-par-metricbase	28.4.5	2026-05-05
@now-par-components/sn-par-metrics	28.4.5	2026-05-05
@now-par-components/sn-par-number-format	28.4.5	2026-05-05
@now-par-components/sn-par-pillar	28.4.5	2026-05-05
@now-par-components/sn-par-popover	28.4.5	2026-05-05
@now-par-components/sn-par-ranges	28.4.5	2026-05-05
@now-par-components/sn-par-refresh-frequency	28.4.5	2026-05-05
@now-par-components/sn-par-scorecard-aggregates	28.4.5	2026-05-05
@now-par-components/sn-par-scorecard-metrics	28.4.5	2026-05-05
@now-par-components/sn-par-toggle	28.4.5	2026-05-05
@now-par-components/sn-par-trend-by	28.4.5	2026-05-05
@now-par-components/sn-par-visualization-controls-section	28.4.5	2026-05-05
@now-par-components/sn-par-visualization-header	28.4.5	2026-05-05
@now-par-components/sn-par-widget-header	28.4.5	2026-05-05
@servicenow/now-score	28.4.5	2026-05-05
@servicenow/now-vis-bar	28.4.5	2026-05-05
@servicenow/now-vis-boxplot	28.4.5	2026-05-05
@servicenow/now-vis-dial	28.4.5	2026-05-05
@servicenow/now-vis-gauge	28.4.5	2026-05-05
@servicenow/now-vis-navigator	28.4.5	2026-05-05
@servicenow/now-vis-pie	28.4.5	2026-05-05
@servicenow/now-vis-sparkline	28.4.5	2026-05-05
@servicenow/now-vis-timeseries	28.4.5	2026-05-05
@servicenow/sn-builder-core	28.2.49	2026-01-20
@servicenow/sn-cb-api	27.2.29	2025-05-01
@servicenow/sn-cb-asset-picker	27.2.29	2025-05-01
@servicenow/sn-cb-commons	27.2.29	2025-05-01
@servicenow/sn-cb-events-navigator	27.2.29	2025-05-01
@servicenow/sn-cb-experiences	27.2.29	2025-05-01
@servicenow/sn-cb-presets	27.2.29	2025-05-01
@servicenow/sn-cb-property-navigator	27.2.29	2025-05-01
@servicenow/sn-cb-property-pane	27.2.29	2025-05-01
@servicenow/sn-cb-slide-modal	27.2.29	2025-05-01
@servicenow/sn-cb-theme-picker	27.2.29	2025-05-01
@servicenow/sn-cb-usage	27.2.29	2025-05-01
@servicenow/sn-component-builder	28.2.43	2025-12-11
@servicenow/sn-controller-builder	28.2.15	2025-12-11
@servicenow/sn-preset-builder	28.2.12	2025-12-11
360 degree relationship visualization	22.0.0	2026-03-12
Access Analyzer	4.0.1	2025-01-30
Access Management Automation	2.1.0	2023-12-07
Access Management Flow Wizards	1.0.1	2021-09-16
Accounts Payable Invoice Processing	9.0.5	2025-05-01
Accounts Payable Invoice Processing	9.0.5	2025-05-01
Accounts Payable Invoice Processing	9.0.5	2025-05-01
Accounts Payable Operations integration with Document Intelligence	9.0.0	2025-05-01
Accounts Payable Operations integration with Document Intelligence	9.0.0	2025-05-01
Accounts Payable Operations integration with Document Intelligence	9.0.0	2025-05-01
ACL Assessment for Reports	3.1.2	2025-01-30
Admin Experience Framework	5.2.0	2025-12-11
Admin Workspace for Service Providers (SPs)	1.1.2	2025-05-01
Adobe Experience Platform Spoke	2.2.0	2025-01-02
Adobe Sign Activities for PAD	1.0.3	2023-01-12
Adobe Sign Spoke	2.6.0	2025-05-01
Advanced AI Search Management Tools	6.0.10	2025-01-30
Advanced Promotion Engine	4.2.0	2025-05-01
Advanced Recommended actions for ITSM	8.0.1	2025-05-01
Advanced Response Automation for Smart assessments	21.1.1	2025-12-11
Advanced Response Automation for Smart assessments	21.1.1	2025-12-11
Advanced Work Assignment for Legal Service Delivery	1.1.1	2025-06-05
Advanced Work Assignment for Source-to-Pay Operations	3.0.0	2025-05-01
Advanced Work Assignment for Supplier Lifecycle Operations	2.5.0	2025-01-30
Advanced Work Assignment for Supplier Lifecycle Operations	2.5.0	2025-01-30
Advanced Work Assignment for Supplier Lifecycle Operations	2.5.0	2025-01-30
Advanced Work Assignment for Supplier Lifecycle Operations	2.5.0	2025-01-30
Advanced Work Assignment for Supplier Lifecycle Operations	2.5.0	2025-01-30
Advanced Work Assignment for Supplier Lifecycle Operations	2.5.0	2025-01-30
Advanced Work Assignment for Supplier Lifecycle Operations	2.5.0	2025-01-30
Advanced Work Assignment for Supplier Lifecycle Operations	6.0.0	2026-06-16
AES Application Object Templates	29.2.1	2026-06-16
AES Application Object Wizard Components	29.2.1	2026-06-16
AES Catalog Builder	27.2.3	2025-05-01
AES Catalog Builder	27.2.3	2025-05-01
AES Catalog Builder Wizard	27.2.3	2025-05-01
AES Catalog Builder Wizard	27.2.3	2025-05-01
AES Decision Table Builder Templates	4.0.0	2023-02-02
AES Decision Table Builder Wizard	4.0.0	2023-02-02
AES Flow Templates	27.2.3	2025-05-01
AES Flow Templates	27.2.3	2025-05-01
AES Flow Wizards	27.2.3	2025-05-01
AES Flow Wizards	27.2.3	2025-05-01
AES Mobile Templates	27.2.3	2025-05-01
AES Mobile Templates	27.2.3	2025-05-01
AES Mobile Wizards	27.2.3	2025-05-01
AES Mobile Wizards	27.2.3	2025-05-01
AES Notification Builder Component	27.2.3	2025-05-01
AES Notification Builder Component	27.2.3	2025-05-01
AES Portal UI Template	27.2.3	2025-05-01
AES Portal UI Template	27.2.3	2025-05-01
AES Role Builder	27.2.3	2025-05-01
AES Role Builder	27.2.3	2025-05-01
AES Role Builder Component	27.2.3	2025-05-01
AES Role Builder Component	27.2.3	2025-05-01
AES Table Builder Wizard	27.2.3	2025-05-01
AES Table Builder Wizard	27.2.3	2025-05-01
AES UI Template Wizards	27.2.3	2025-05-01
AES UI Template Wizards	27.2.3	2025-05-01
AES Workspace UI Template	27.2.3	2025-05-01
AES Workspace UI Template	27.2.3	2025-05-01
Agency Support Model	3.0.0	2026-06-16
Agent Client Collector for Investigation	7.1.0	2025-05-01
Agent Client Collector for Security Incident Response	20.2.0	2023-05-04
Agent Client Collector for Visibility Content	1.9.0	2026-06-16
Agent Client Collector Framework	6.5.1	2026-06-18
Agent Client Collector Log Analytics	3.8.9	2025-03-12
Agent Client Collector Monitoring	3.13.0	2025-01-30
Agent Client Collector Spoke	1.1.5	2024-01-04
Agent Forecast	5.7.1	2026-03-12
Agent-Initiated Messaging Interface	1.0.20	2025-12-11
Agent Messaging Component	3.0.12	2025-12-11
Agent Workspace for HR Case Management	4.0.2	2025-06-05
Agile Development v2	1.1.0	2023-02-02
Agile Integrations Common	1.2.3	2023-05-04
Aha! Spoke	1.7.0	2024-11-07
AI Agents for ACC	1.0.3	2026-04-09
AI Agents for Customer Success Management	2.7.4	2026-06-16
AI Agents for Domain Separation	1.0.5	2026-04-09
AI Agents for Employee Experience	2.3.1	2026-06-16
AI agents for SLO	2.0.3	2026-06-16
AI Agents for Workplace Service Delivery	3.3.1	2026-06-16
AI Agents Platform Usecase	1.0.5	2025-03-12
AI Asset Management	1.0.0	2025-05-01
AI Case Management	20.2.0	2025-06-05
AI Control Tower	1.0.1	2025-05-01
AI Discovery	2.0.4	2025-12-11
AIOps Dashboards	26.3.1	2026-06-16
AI Risk and Compliance Content	20.1.2	2025-05-01
AI Risk and Compliance Integration with Control Tower	20.1.2	2025-05-01
AI Risk and Compliance Management	20.2.0	2025-06-05
AI Search Admin Console	9.0.5	2026-06-16
AI Search for Customer Portals	1.0.5	2023-05-04
AI Search For Next Experience	4.1.1	2025-09-10
AI Search For Next Experience	4.1.1	2025-09-10
AI Search RAG	6.1.0	2026-06-16
AI Search Spoke	2.0.3	2023-09-20
AI Security and Privacy	4.1.3	2026-05-06
AI Websearch	4.1.0	2026-06-16
Aleph Alpha Spoke	1.0.2	2025-01-30
Alert Rules Management	18.15.9	2026-06-16
Amazon Alexa Spoke	1.1.0	2024-11-07
Amazon Bedrock Spoke	1.5.0	2026-06-16
Amazon CloudWatch Spoke	1.0.2	2022-12-01
Amazon Connect Spoke	1.2.0	2025-03-12
Amazon DynamoDB Spoke	1.0.1	2022-09-01
Amazon EBS Spoke	1.0.2	2023-09-20
Amazon EC2 Spoke	1.3.0	2025-03-12
Amazon Elastic Container Service Spoke	1.0.2	2023-09-07
Amazon RDS Spoke	1.0.5	2025-06-05
Amazon Route 53 Spoke	1.0.2	2022-12-01
Amazon S3 Spoke	1.2.1	2024-09-10
Amazon SNS Spoke	1.1.0	2023-09-07
Amazon SQS Spoke	1.0.1	2025-01-02
Amazon VPC Spoke	1.0.3	2023-09-07
Analytics Pack for Contract Management Pro	1.2.0	2025-05-01
Ansible Spoke	2.2.9	2024-12-05
API Insights	2.0.2	2025-06-05
API Service Graph Connector for Apigee X	2.0.1	2025-05-01
API Service Graph Connector for AWS API Gateway	2.0.0	2025-03-12
API Service Graph Connector for Azure API Management	2.1.0	2025-05-01
API Service Graph Connector for Kong Gateway	2.0.0	2025-04-03
App Best Practices Shared	27.2.1	2025-05-01
App Collaboration Component	27.2.3	2025-05-01
App Collaboration Component	27.2.3	2025-05-01
App Engine Management Center	27.2.1	2025-05-01
App Engine Notifications	29.2.1	2026-06-16
Application Insights	2.0.3	2021-11-18
Application Intake	27.2.3	2025-05-01
Application Intake	27.2.3	2025-05-01
Application Portfolio Management integration with Policy and Compliance	1.0.3	2023-05-04
Application Portfolio Management integration with Risk Management	1.0.2	2023-05-04
Application Service Extensions	1.1.7	2024-11-07
Application spoke selector	1.3.1	2025-12-11
Appointment calendar component	28.0.2	2025-07-31
Approvals Hub integration with Workday	1.0.9	2024-05-09
Approvals Hub integration with Workday	1.0.9	2024-05-09
Approvals Hub integration with Workday	1.0.9	2024-05-09
Approvals Hub integration with Workday	1.0.9	2024-05-09
Approvals Hub integration with Workday	1.0.9	2024-05-09
Approvals Hub integration with Workday	1.0.9	2024-05-09
Approvals Hub integration with Workday	1.0.9	2024-05-09
Approvals Hub integration with Workday	1.0.9	2024-05-09
App Summary	28.2.6	2025-12-11
ArcSight ESM Event Ingestion for Security Operations	10.4.17	2025-04-03
ArcSight Logger Integration for Security Operations	10.4.1	2024-11-07
Aria Systems Spoke	2.1.2	2023-04-06
Asana Spoke	1.0.3	2024-08-01
Asset Audits	1.0.0	2026-03-12
Asset Management Common	15.1.2	2026-06-16
Asset Management for mobile	26.4.1	2024-11-07
Asset Management for mobile	26.4.1	2024-11-07
Asset Management for mobile	26.4.1	2024-11-07
Asset Management for mobile	26.4.1	2024-11-07
Asset Management - Procurement Integration	1.0.1	2024-11-07
Asset Security Posture Management	5.3.4	2025-05-01
Asset Shipments	1.0.0	2026-03-12
Assist Order Management AI Agent	1.0.1	2026-03-12
ATF troubleshooting agent	1.0.6	2026-03-12
Atlassian Administration Spoke	1.0.1	2025-01-30
Atlassian Jira Integration for Agile Development	2.2.0	2024-11-07
Atlassian Jira Integrations Common	2.2.5	2025-01-30
Attribute Pack	4.0.1	2025-01-30
Attribute Pack	4.0.1	2025-01-30
Attribute propagation	9.4.0	2026-06-16
Attribute propagation	9.4.0	2026-06-16
Audio player component	23.0.0	2024-08-01
Authentication for conversational channels	1.0.2	2025-07-31
Automation Anywhere Spoke	1.2.1	2025-05-01
Automation Discovery	2.4.2	2024-01-04
AWH for AI Control Tower	2.0.9	2026-05-05
AWS Certificate Manager Spoke	1.0.1	2022-09-21
AWS CloudFormation Spoke	1.1.4	2024-03-20
AWS Elastic Beanstalk Spoke	1.0.3	2024-06-06
AWS Elastic Load Balancing Spoke	1.0.1	2022-09-01
AWS IAM Spoke	1.1.0	2023-07-06
AWS Lambda Spoke	1.1.3	2023-09-07
AWS OpsWorks Spoke	1.0.2	2023-09-20
AWS Translate Spoke	1.0.0	2022-11-03
Azure Active Directory User Mapping	1.10.5	2025-07-31
Basic Scoring for Smart Assessments	22.0.3	2026-03-12
BigFix Inventory Spoke	1.5.4	2023-09-07
Blue Prism Spoke	1.0.2	2022-09-21
BMC Remedy Spoke	1.4.1	2024-10-03
Bot Interconnect	1.4.1	2024-03-20
Box Spoke	3.3.0	2025-05-01
Breadcrumb navigation demo	27.0.0	2025-06-05
Breakdown Data Grid UI Component	1.4.0	2023-05-04
Broadcom Rally Integration with DevOps	7.0.0	2026-06-16
Bubble trend	1.0.0	2025-05-01
Business domain	21.1.0	2025-12-11
Business Location	4.2.0	2025-12-11
Business Location	4.2.0	2025-12-11
Business Portal	2.3.0	2026-03-12
Calendar component	26.0.1	2025-12-11
Calendly Spoke	1.2.0	2023-08-03
Capacity Management	3.0.0	2025-01-30
Capacity Management	3.0.0	2025-01-30
Career Assessment	3.1.0	2025-05-01
Career Conversations	3.5.3	2025-07-31
Care Team Operations AI agent collection	2.0.1	2026-05-05
Care Team Operations AI agent collection	2.0.1	2026-05-05
Care Team Portal	2.0.0	2025-07-31
Carousel component	27.0.2	2025-05-01
Case lines and workflows	4.3.0	2026-03-12
Case Management for Invoice Operations	1.8.0	2026-05-05
Case Playbook for Onboarding	8.0.1	2025-07-31
Case Playbook for Product Support	5.1.0	2023-11-02
Catalog Conversational Coverage	6.0.2	2026-05-05
CCG Content Pack	1.3.12	2024-11-07
CDM File Uploader	1.0.1	2023-11-02
Certificate Inventory and Management	3.6.3	2025-07-10
Change Management for Field Service	1.1.2	2025-01-02
Change Management for Service Operations Workspace	7.1.6	2025-12-11
Change Password Custom Component	1.2.0	2023-08-03
Channel Management	7.1.1	2026-03-12
Chat integration with Security Incident Management	1.2.5	2025-05-01
Chat Zoom Connector	1.0.6	2023-01-12
Checklist component	24.2.2	2025-03-12
Check Point Integration for Security Operations	10.4.3	2024-11-07
Cisco Webex Meetings Spoke	2.3.3	2024-08-01
Cisco Webex Teams Spoke	2.3.5	2024-11-07
Claim Common	1.0.0	2025-05-01
Client Software Distribution 2.0	1.2.3	2024-07-11
CLI Metadata	1.1.2	2021-04-15
Clone Admin Console	2.0.2	2025-09-10
Cloud Access Interface	1.0.8	2024-11-07
Cloud Action Library	1.4.0	2024-11-07
Cloud Configuration Governance	1.5.0	2024-11-07
Cloud Cost Management Infra Stack	8.2.2	2025-06-05
Cloud Deployment Automation	1.0.3	2024-12-05
Cloud Discovery Workspace	1.7.1	2025-05-01
Cloud Flow Wizards	1.2.1	2022-08-24
Cloudify Spoke	2.1.1	2023-04-06
Cloud Insights Billing	6.0.1	2024-04-04
Cloud Insights Billing	6.0.1	2024-04-04
Cloud Migration Assessment	1.4.0	2024-11-07
Cloud Security Posture Management	2.5.0	2024-02-01
Cloud Services Catalog	1.4.1	2025-07-10
Cloud Services Catalog Terraform Connector	1.8.0	2025-05-01
Cloud Spend Dashboard	1.0.3	2022-06-02
Cloud Storage	6.1.0	2026-03-12
Cloud Workspace	2.0.1	2025-05-01
CMDB and CSDM Data Foundations Dashboards	4.2.0	2025-12-11
CMDB Application for APIs and CLI	1.0.1	2021-07-22
CMDB CI Class Models	1.86.2	2026-06-16
CMDB Page Templates	3.2.6	2026-06-16
CMDB Workspace	9.2.0	2026-06-16
Coaching With Learning	5.4.2	2026-03-12
Coaching with Learning Migration Utility	1.0.1	2021-09-16
Collaboration applications - common	1.0.1	2023-05-04
Collaboration Request	27.2.3	2025-05-01
Collaboration Request	27.2.3	2025-05-01
Collaboration Services	3.11.1	2025-05-01
Collaboration Services for Service Operations Workspace	7.1.3	2025-12-11
Collaboration UI Component for Major Security Incident Management Workspace	1.2.1	2024-11-07
Collaborative Work Management	10.0.2	2026-06-16
Common AI Framework	1.0.1	2026-06-16
Common Guidances	14.0.0	2026-06-16
Common Service Delivery	11.6.1	2026-06-16
Common UIB Wrapper Components	1.5.1	2025-12-11
Common Vendor Core	4.4.0	2026-03-12
Compatibility Management	6.6.0	2026-06-16
Compatibility Management	6.6.0	2026-06-16
Configurable Workspace for Order Management	15.2.0	2026-06-16
Configurable Workspace for Order Management	15.2.0	2026-06-16
Configuration Compliance	15.3.4	2025-06-05
Configuration Data Management	5.0.2	2024-03-20
Configuration Hub	1.0.9	2025-12-11
Confluence Cloud Spoke	1.2.3	2025-03-12
Confluent Kafka REST Proxy Spoke	1.0.0	2021-03-11
Contact card component	25.2.4	2025-06-05
Contact Center Integration Core	1.1.0	2025-01-30
Contact Tracing	1.29.5	2024-11-07
Content Engagement for Employee Center Pro	1.4.0	2025-12-11
Content Experiences	32.2.1	2025-12-11
Content Publishing	36.1.6	2025-12-11
Context Menu Component for Configuration Data Management UI	1.2.1	2023-05-04
Context Rule Management	10.6.0	2026-06-16
Contract Management for Sales and Order Management	1.0.4	2025-01-30
Contract Management Pro	1.7.6	2026-06-16
Contract Management Pro for Legal Service Delivery	1.8.1	2025-07-10
Contracts and Entitlement Workflows	9.0.0	2025-05-01
Contracts Core	3.2.4	2026-06-16
Contracts Core components	1.5.1	2026-03-12
Conversational Analytics	9.1.2	2025-12-11
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Analytics UI Builder Components	3.0.5	2025-05-01
Conversational Appointment Booking	1.3.1	2024-05-09
Conversational Appointment Booking Components	2.0.5	2023-09-07
Conversational Help	2.0.3	2026-03-12
Conversational Integration with Alexa	1.5.5	2024-08-01
Conversational Integration with Apple Messages for Business	1.1.7	2025-07-31
Conversational Integration with Facebook Messenger	3.0.8	2025-12-11
Conversational Integration with Google Business Messages	1.1.1	2024-02-01
Conversational Integration with LINE	2.0.7	2025-01-30
Conversational Integration with Microsoft Teams	10.3.0	2025-12-11
Conversational Integration with Slack	6.0.5	2025-12-11
Conversational Integration with WhatsApp (powered by Twilio)	2.0.10	2025-05-01
Conversational Integration with Workplace from Facebook	5.0.1	2025-01-30
Conversational Interfaces - Diagnostics	2.2.1	2024-11-07
Conversational IVR with Amazon Connect	1.6.0	2024-11-07
Conversational SMS Integration with AWS End User Messaging	1.0.2	2025-01-30
Conversational SMS Integration with Twilio	4.2.4	2025-12-11
Conversational SMS Service Channel	2.0.22	2025-12-11
Conversational subflows and actions	29.2.2	2026-04-09
Conversation Evaluator	3.0.4	2026-06-16
Conversation Improvement themes	1.0.8	2026-05-05
Conversation Insights	3.1.0	2026-06-16
Cornerstone Spoke	1.3.1	2024-09-10
Coupa Spoke	4.10.0	2025-05-01
COVID-19 Global Health Data Set	1.20.3	2024-05-09
Craft.co Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
Craft.co Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
Craft.co Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
Craft.co Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
Craft.co Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
Craft.co Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
Craft.co Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
Craft.co Integration for Supplier Lifecycle Operations	5.0.0	2026-06-16
Craft Spoke	1.0.0	2024-11-07
Creator Studio	27.2.3	2025-07-31
Credentials Core	1.1.0	2025-05-01
Credly Spoke	1.0.0	2025-01-30
CRM Flow Wizards	1.0.1	2023-04-06
CrowdStrike Falcon EDR Integration for Threat Intelligence Security Center	3.0.0	2024-11-07
CrowdStrike Falcon Host for Security Operations	10.4.5	2024-11-07
CrowdStrike Falcon Insight Integration for Security Operations	1.3.1	2025-05-01
CrowdStrike Falcon Sandbox Integration for Security Operations	11.0.10	2024-09-10
CrowdStrike Spoke	1.1.0	2025-01-30
CSC Content Pack	1.6.0	2025-05-01
CTO Voice AI Agents	2.0.1	2026-05-05
CTO Voice AI Agents	2.0.1	2026-05-05
Custom App Record Summarization	29.2.2	2026-06-16
Customer Central	28.0.9	2025-10-16
Customer Contracts and Entitlements	13.0.0	2025-12-11
Customer Data Models for B2B2C	2.0.0	2025-01-30
Customer Life Cycle Management Self Service	1.0.0	2025-05-01
Customer Life Cycle Management Workflows	4.2.0	2025-05-01
Customer Service Case Types	3.0.2	2025-12-11
Customer Service Install Base Characteristics	2.3.0	2026-03-12
Customer Service Install Base Management	4.5.0	2026-03-12
Customer Service Portal	25.3.0	2026-03-12
Customer Service RMA AI Agents	1.0.2	2026-03-12
Customer Service with Service Portfolio Management (SPM)	2.0.1	2025-01-30
Cybersecurity Executive Dashboard	2.4.3	2025-05-01
Dashboard and visualization export	1.3.5	2026-01-20
Data Discovery	7.1.1	2025-12-11
Data Grid UI Component	26.0.7	2026-06-16
Data Loss Prevention Incident Response	2.1.21	2025-07-10
Data Model for Order Management	16.3.1	2026-06-16
Data Model for SBOM	4.0.0	2025-01-30
Data Privacy	7.0.0	2025-07-31
Data registry	21.1.0	2025-12-11
Data Relationships Framework	8.1.0	2025-05-01
Data visualizations	28.4.5	2026-05-05
Decision Builder	28.0.0	2025-07-31
Decision Table Builder	28.0.0	2025-07-31
Deployment Pipeline	29.2.1	2026-06-16
DevOps Change Health Scan Content Pack	6.0.1	2025-05-01
DevOps Change Velocity	7.0.0	2026-06-16
DevOps Config	5.2.0	2024-11-07
DevOps Config Exporter Content Pack	2.3.0	2023-08-03
DevOps Config Policy Content Pack	1.6.0	2023-11-02
DevOps Data Model	7.0.0	2026-06-16
DevOps Feature Flag Integrations	7.0.0	2026-06-16
DevOps Flow Wizards	1.1.1	2022-09-21
DevOps Insights	7.0.0	2026-06-16
DevOps Integrations	7.0.0	2026-06-16
DevOps Integration with Argo CD	7.0.0	2026-06-16
DevOps Vulnerability Integrations	7.0.0	2026-06-16
DevOps Workspace	7.0.0	2026-06-16
DEX Application and Device Health	4.3.0	2026-06-16
DEX Content Playbook	4.3.0	2026-06-16
DEX Desktop Assistant	4.3.0	2026-06-16
DEX Desktop Assistant	4.3.0	2026-06-16
DEX Desktop Assistant	4.3.0	2026-06-16
DEX for Microsoft 365	4.3.0	2026-06-16
DEX for Microsoft 365	4.3.0	2026-06-16
DEX for Microsoft 365	4.3.0	2026-06-16
DEX for Zoom	4.0.0	2026-03-12
DEX for Zoom	4.0.0	2026-03-12
DEX for Zoom	4.0.0	2026-03-12
DEX for Zoom	4.0.0	2026-03-12
DEX Self Service	4.3.0	2026-06-16
Diagram Builder	29.0.6	2025-12-11
Digital Experience Feedback Survey	4.3.0	2026-06-16
Digital Experience Score	4.3.0	2026-06-16
Digital Integration Management	1.6.0	2026-06-16
Digital Operational Resilience Management	20.1.1	2025-05-01
Digital Product Release	2.1.0	2025-05-01
Digital Product Release Data Model	2.1.0	2025-05-01
Digital Product Release Policy Content Pack	2.1.0	2025-05-01
Digital Product Release Workspace	2.1.0	2025-05-01
Digital Resilience Incident Reporting	20.2.0	2025-06-05
Digital Resilience Third-party Information Register	20.1.2	2025-05-01
Digital Signature API	26.0.0	2024-08-01
Digital Signature API	26.0.0	2024-08-01
Digital Signature API	26.0.0	2024-08-01
Digital Signature API	26.0.0	2024-08-01
Digital Signature API	26.0.0	2024-08-01
Digital Signature API	26.0.0	2024-08-01
Digital signature component	27.0.3	2025-05-01
Discovery Admin Workspace	1.8.0	2025-05-01
Discovery and Service Mapping Patterns	1.27.0	2025-05-01
Dispute Content Pack for US Regulations	1.1.0	2025-03-12
Dispute Content Pack for US Regulations	1.1.0	2025-03-12
Dispute Content Pack for US Regulations	1.1.0	2025-03-12
Dispute Content Pack for US Regulations	1.1.0	2025-03-12
Dispute Content Pack for US Regulations	1.1.0	2025-03-12
Dispute Content Pack for US Regulations	1.1.0	2025-03-12
Dispute Rules Content Pack for Mastercard	2.3.0	2025-07-31
Dispute Rules Content Pack for Mastercard	2.3.0	2025-07-31
Dispute Rules Content Pack for Mastercard	2.3.0	2025-07-31
Dispute Rules Content Pack for Mastercard	2.3.0	2025-07-31
Dispute Rules Content Pack for Visa	5.3.0	2025-04-03
Dispute Rules Content Pack for Visa	5.3.0	2025-04-03
Dispute Rules Content Pack for Visa	5.3.0	2025-04-03
Dispute Rules Content Pack for Visa	5.3.0	2025-04-03
Dispute Rules Content Pack for Visa	5.3.0	2025-04-03
Dispute Rules Content Pack for Visa	5.3.0	2025-04-03
Dispute Rules Content Pack for Visa	5.3.0	2025-04-03
DLP Incident Response integration with ICAP	1.0.11	2025-06-05
DLP Incident Response integration with Microsoft	1.1.2	2025-07-10
DLP Incident Response integration with Netskope	1.0.18	2025-07-10
DLP Incident Response integration with Proofpoint	1.0.15	2025-05-01
DLP Incident Response integration with Symantec	1.1.21	2025-06-05
DocIntel Vision AI Agent	2.0.1	2026-06-16
Docker Spoke	2.3.3	2023-07-06
Document Approval App Template	27.2.3	2025-05-01
Document Approval App Template	27.2.3	2025-05-01
Document display component	27.0.0	2025-05-01
Document Flow Wizards	2.0.2	2022-09-21
Document Intelligence	8.0.6	2026-06-16
Document Intelligence Admin	4.0.3	2025-05-01
Document Intelligence for Accounts Payable Operations Content Pack	1.0.1	2025-05-01
Document Processor	1.6.0	2025-12-11
Document Service Framework for Google Drive	2.0.0	2025-05-01
Document Service Framework for OneDrive	2.1.1	2024-10-03
Document Template Integration with AdobeSign	1.6.6	2025-01-30
Document Template integration with DocuSign	1.6.3	2025-01-30
Document Templates	27.2.0	2026-06-16
DocuSign Activities for PAD	1.1.3	2023-01-12
Docusign eSignature Spoke	4.0.3	2025-07-10
Dropbox Business Spoke	1.0.5	2024-03-07
Dun and Bradstreet DirectPlus Spoke	1.0.0	2025-01-30
Dynamic Guidance	28.3.2	2026-06-16
Dynamic Related Records for Configurable Workspace	25.7.0	2026-06-16
Elasticsearch Integration for Security Operations	10.3.4	2024-11-07
Email Interaction Core	1.0.1	2025-05-01
Email Interaction for CSM	1.1.2	2025-09-12
Emergency Alert App Template	27.2.3	2025-05-01
Emergency Alert App Template	27.2.3	2025-05-01
Emergency Exposure Management	1.26.0	2024-11-07
Emergency Self Report	1.20.5	2024-05-09
Employee Center integration with Zoom	2.0.10	2024-05-09
Employee Center Pro	37.0.3	2025-12-11
Employee Experience Foundation	30.0.3	2025-12-11
Employee experience taxonomy	28.2.5	2025-12-11
Employee Experience VA Components	1.0.0	2023-08-03
Employee Goals	1.1.0	2025-05-01
Employee Health Screening	1.27.2	2024-11-07
Employee Readiness Core	1.40.3	2025-01-30
Employee Readiness Surveys	1.5.2	2022-11-03
Employee Travel Safety	1.20.2	2024-05-09
Engagement dashboard for AI Control Tower	3.0.11	2025-12-12
Engagement Messenger	5.10.1	2025-09-10
Enterprise Architecture Cloud Assessment	1.0.1	2025-01-30
Enterprise Architecture Workspace	9.1.0	2026-06-16
Enterprise Asset Management for Facilities	1.0.0	2024-08-01
Enterprise Asset Management for Healthcare	1.1.1	2025-01-30
Enterprise Modeling and Visualization	4.0.1	2025-06-05
Enterprise Modeling Common	3.3.2	2025-06-05
Enterprise Portfolio	1.2.1	2025-01-30
Enterprise Service Management Integrations Framework	3.8.2	2025-07-31
Entitlements Verification	6.0.0	2025-12-11
Equifax Spoke	1.0.0	2023-08-03
ER integration with NAVEX	1.1.1	2024-02-01
ERP Customization Mining	7.0.5	2025-05-01
ERP Integration Framework	15.16.7	2025-06-05
ESG integration with Concur	20.1.0	2025-05-01
ESG Risk Management	19.1.1	2024-11-07
Ethoca Spoke	3.0.1	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Inquiry	1.4.0	2025-07-31
Event Management Connectors	2.19.4	2026-06-16
Event Management Core	23.16.0	2026-06-16
Event Registration App Template	27.2.3	2025-05-01
Event Registration App Template	27.2.3	2025-05-01
Expanded Model and Asset Classes	2.16.0	2026-03-12
Expense Pre-Approval Template	27.2.3	2025-05-01
Expense Pre-Approval Template	27.2.3	2025-05-01
Export entities	3.3.1	2026-06-16
Export entities	3.3.1	2026-06-16
Export to PowerPoint	2.2.0	2024-08-01
Export to PowerPoint for Application Portfolio Management	1.0.1	2024-02-01
Export to PowerPoint for Strategic Portfolio Management	1.4.0	2024-08-01
External Agent Management Util Pack	1.2.0	2025-07-31
External Content Connectors	7.0.7	2026-05-28
External Content Connectors Admin	7.0.7	2026-05-28
External Content Connectors Adobe Acrobat Sign	7.0.7	2026-05-28
External Content Connectors Adobe AEM	7.0.7	2026-05-28
External Content Connectors Aha Roadmaps	7.0.7	2026-05-28
External Content Connectors Amazon S3	7.0.7	2026-05-28
External Content Connectors Application Suite	7.0.7	2026-05-28
External Content Connectors Asana	7.0.7	2026-05-28
External Content Connectors Box	7.0.7	2026-05-28
External Content Connectors Confluence Cloud	7.0.7	2026-05-28
External Content Connectors Cornerstone	7.0.7	2026-05-28
External Content Connectors Docusign	7.0.7	2026-05-28
External Content Connectors Dropbox	7.0.7	2026-05-28
External Content Connectors FluidTopics	7.0.7	2026-05-28
External Content Connectors GitHub Enterprise Cloud	7.0.7	2026-05-28
External Content Connectors Gitlab	7.0.7	2026-05-28
External Content Connectors Google Drive	7.0.7	2026-05-28
External Content Connectors Hubspot	7.0.7	2026-05-28
External Content Connectors Jira Cloud	7.0.7	2026-05-28
External Content Connectors Lucid	7.0.7	2026-05-28
External Content Connectors Microsoft OneDrive	7.0.7	2026-05-28
External Content Connectors Microsoft Teams	7.0.7	2026-05-28
External Content Connectors Miro	7.0.7	2026-05-28
External Content Connectors Monday.com	7.0.7	2026-05-28
External Content Connectors Notion	7.0.7	2026-05-28
External Content Connectors SAP Document Management System	7.0.7	2026-05-28
External Content Connectors ServiceNow Instance	7.0.7	2026-05-28
External Content Connectors Sharepoint Online	7.0.7	2026-05-28
External Content Connectors Slack	7.0.7	2026-05-28
External Content Connectors Smartsheet	7.0.7	2026-05-28
External Content Connectors SN Docs	7.0.7	2026-05-28
External Content Connectors Trello	7.0.7	2026-05-28
External Content Connectors Viva Engage	7.0.7	2026-05-28
External Content Connectors Web Crawler	3.0.26	2025-05-15
External Content Connectors Wordpress	7.0.7	2026-05-28
External Content Connectors Workday	7.0.7	2026-05-28
External Content Connectors Workvivo	7.0.7	2026-05-28
External Content Connectors Zendesk	7.0.7	2026-05-28
External Content Connectors Zoom	7.0.7	2026-05-28
External Credential Storage and Management Application	1.1.1	2025-05-01
External Legal Service Center	1.1.5	2025-07-31
F5 BIG-IP Spoke	1.2.0	2025-03-12
Fallout management	7.8.0	2026-06-16
Fallout management	7.8.0	2026-06-16
FDIH Dashboard	25.0.5	2024-11-07
Field Service Contractor for mobile	4.6.0	2025-07-31
Field Service Management AI agent collection	3.0.1	2026-06-16
Field Service Management for Telecommunications	1.1.0	2024-11-07
Field Service Management for Telecommunications	1.1.0	2024-11-07
Field Service Management Virtual Conferencing Integration	2.2.1	2025-01-02
Field Service Mobile Sidebar	1.0.3	2024-08-01
Field Service NLU Model for Virtual Agent Conversations	1.3.0	2025-07-31
Field Service Virtual Agent Conversations	1.7.0	2025-07-31
File Explorer Component for Security Operations	1.2.4	2024-11-07
File Explorer for Security Incident Response	1.2.3	2024-05-09
Finance Case Management	1.0.0	2025-05-01
Finance Common Architecture	12.0.1	2026-06-16
Finance Operations Workspace	1.0.0	2025-05-01
Financials Core	6.2.0	2026-06-16
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Document Management	1.3.1	2022-02-03
Financial Services Operations AI agent collection	3.0.3	2025-12-11
Financial Services Operations AI agent collection	3.0.3	2025-12-11
Financial Services Operations Core	11.0.0	2025-12-11
Financial Services Operations Integration with FRISS	1.2.1	2025-07-31
Financial Services Operations Integration with FRISS	1.2.1	2025-07-31
Financial Services Operations Integration with FRISS	1.2.1	2025-07-31
Financial Services Operations Integration with FRISS	1.2.1	2025-07-31
Financial Services Operations Integration with FRISS	1.2.1	2025-07-31
Financial Services Operations Integration with FRISS	1.2.1	2025-07-31
Financial Services Operations Integration with FRISS	1.2.1	2025-07-31
Financial Services Operations Integration with FRISS	1.2.1	2025-07-31
Financial Services Operations Integration with FRISS	1.2.1	2025-07-31
Financial Services Operations Integration with FRISS	1.2.1	2025-07-31
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Guidewire	1.0.1	2024-05-09
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Jack Henry jXchange	1.2.0	2025-07-31
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Operations Integration with Socure	1.1.3	2023-05-04
Financial Services Remote Tables	1.4.0	2025-07-31
Financial Services Remote Tables	1.4.0	2025-07-31
Financial Services Remote Tables	1.4.0	2025-07-31
Financial Services Remote Tables	1.4.0	2025-07-31
Financial Services Remote Tables	1.4.0	2025-07-31
Financial Services Remote Tables	1.4.0	2025-07-31
Financial Services Remote Tables	1.4.0	2025-07-31
Financial Services Remote Tables	1.4.0	2025-07-31
Financial Services Remote Tables	1.4.0	2025-07-31
Financial Services Remote Tables	1.4.0	2025-07-31
Firewall Audits and Reporting	1.7.0	2024-11-07
First Advantage Spoke	1.7.0	2024-11-07
Flow Designer - Designer	28.2.1	2025-12-19
Flow Designer GenAI	29.1.3	2026-03-12
Flow Diagramming	28.2.0	2025-12-11
Flow Generation	28.3.3	2026-03-12
Flow Summarization	28.3.4	2026-03-12
Flow Template Builder	1.0.9	2023-05-04
Flow Templates for Access Management	1.0.4	2023-04-06
Flow Templates for Cloud Services	1.2.3	2023-01-12
Flow Templates for CRM	1.0.3	2023-04-06
Flow Templates for DevOps	1.1.3	2023-04-06
Flow Templates for Document Management	1.1.10	2023-04-06
Flow Templates for HR Management	1.4.4	2023-04-06
Flow Templates for IntegrationHub Enterprise	1.0.2	2023-04-06
Flow Templates for Notifications	1.2.4	2024-06-06
Flow Templates for Service Desk	1.0.3	2023-04-06
Forecast planning analysis	20.0.3	2025-01-30
Form data collector	2.0.0	2025-12-11
Form data collector	2.0.0	2025-12-11
Formula Builder	27.2.1	2025-05-01
Formula builder connected	21.1.0	2025-12-11
Fortify Application Vulnerability Integration	2.6.0	2025-05-01
FRISS Spoke	1.0.1	2025-07-31
FSM Configurable Dispatcher Workspace	28.1.1	2025-07-31
FSM Configurable Workspace	28.1.1	2025-07-31
FSM Scheduling AI Agent Collection	1.0.7	2026-06-16
Gantt UI Builder Component	26.1.1	2026-06-16
Geo Map component	1.2.0	2025-07-31
Gifts and Entertainment Compliance	1.2.1	2025-05-01
Github Application Vulnerability Integration	2.2.0	2025-06-05
GitHub Spoke	3.2.1	2025-07-10
GitLab Spoke	2.2.0	2024-11-07
Gmail Spoke	1.3.2	2024-09-10
Goal Framework	4.12.1	2026-04-09
Goal Framework for SPM	2.4.1	2025-05-01
Google Calendar Spoke	2.5.1	2025-06-05
Google Chat Spoke	1.1.1	2025-03-12
Google Cloud Datastore Spoke	1.0.3	2023-09-07
Google Cloud DNS Spoke	1.0.2	2022-09-01
Google Cloud Functions Spoke	1.0.3	2025-06-05
Google Cloud Load Balancer Spoke	1.0.2	2023-09-07
Google Cloud Pub Sub Spoke	1.0.4	2024-09-10
Google Cloud SQL Spoke	1.0.2	2023-09-07
Google Cloud Storage Spoke	1.0.4	2024-09-10
Google Cloud Translator Service Spoke	3.2.6	2025-05-01
Google Cloud Virtual Network Spoke	1.0.5	2023-09-07
Google Cloud VPC Access Spoke	1.0.1	2022-09-01
Google Compute Engine Spoke	1.0.5	2024-09-10
Google Directory Spoke	1.5.2	2024-10-03
Google Docs Spoke	1.2.0	2025-03-12
Google Drive Spoke	2.2.0	2025-05-01
Google Gemini Spoke	1.6.0	2026-03-12
Google Identity And Access Spoke	1.1.1	2022-09-01
Google Meet Spoke	1.0.0	2025-01-30
Google Persistent Disk Spoke	1.0.2	2022-09-01
Google Sheets Spoke	1.0.7	2023-09-20
Google Tasks Spoke	1.3.0	2025-05-01
GoTo Spoke	2.0.1	2021-08-19
GovNotify Spoke	1.1.0	2025-03-12
Grants Management Playbook	1.0.6	2025-07-31
GRC: Advanced Audit	20.2.0	2025-06-05
GRC: Advanced Core	20.2.0	2025-06-05
GRC: Advanced Dashboards	20.0.0	2025-01-30
GRC: Advanced Risk	20.2.1	2025-07-10
GRC: Approver Configurator	22.0.0	2026-03-12
GRC: Audit Management	20.2.0	2025-07-10
GRC: Audit Management Workspace	20.1.0	2025-05-01
GRC: Business Continuity Management - Components	7.1.0	2024-11-07
GRC: Business Continuity Management - Core	8.1.1	2025-05-01
GRC: Business Continuity Management User - Lite	5.0.1	2023-08-03
GRC: Business Continuity Planning	8.1.4	2025-07-10
GRC: Business Impact Analysis	8.1.2	2025-06-05
GRC: Business User - Lite	18.0.0	2024-02-01
GRC: Common Dashboard Elements	18.1.4	2024-06-06
GRC: Common Workspace Elements	22.0.4	2026-03-12
GRC: Compliance Assessment	21.1.0	2025-12-11
GRC: Compliance Case Management	20.2.0	2025-06-05
GRC: Compliance Management Workspace	20.1.2	2025-05-01
GRC: Compliance UCF	20.1.0	2025-05-01
GRC: Composite Entity	19.1.1	2024-11-07
GRC: Continuous Authorization and Monitoring	20.2.1	2025-07-10
GRC: Continuous Authorization and Monitoring Workspace	20.1.1	2025-05-01
GRC: Crisis Management	8.1.2	2025-06-05
GRC: Crisis Management integration with Everbridge Notifications	8.1.0	2025-06-05
GRC: Crisis Map	8.1.1	2025-05-01
GRC: Cyber Risk Institute	19.1.0	2024-11-07
GRC: Cybersecurity Controls Accelerator	18.1.0	2024-06-06
GRC: Entity Based Access	20.1.4	2025-05-01
GRC: integrations with third-party content	18.1.0	2024-06-06
GRC: Management Reporting	18.1.0	2024-06-06
GRC: Metrics	22.0.1	2026-03-12
GRC: Mobile	18.0.0	2024-02-01
GRC: NIST CSF Use Case Accelerator	20.1.1	2025-05-01
GRC: Operational Resilience	20.2.1	2025-07-10
GRC: Performance Analytics Premium Integration	19.1.0	2024-11-07
GRC: Policy and Compliance integrator	19.1.1	2024-11-07
GRC: Policy and Compliance Management	22.0.2	2026-03-12
GRC: Predictive Intelligence	20.1.0	2025-05-01
GRC: Privacy Case Management	20.2.2	2025-07-10
GRC: Privacy Lite User	19.0.0	2024-08-01
GRC: Privacy Management	20.2.1	2025-07-10
GRC: Profiles	22.0.2	2026-03-12
GRC: Regulatory Change Management	20.2.2	2025-06-05
GRC: Regulatory Change Management integration with RSS Feeds	20.1.1	2025-05-01
GRC: Risk Heatmap	21.1.1	2025-12-11
GRC: Risk Management	20.1.1	2025-05-01
GRC: Risk Management Workspace	20.1.1	2025-05-01
GRC: Risk Shared Common Components	22.0.1	2026-03-12
GRC: SIG Questionnaire Integration	20.1.1	2025-05-01
GRC: SOX Content Pack	16.0.2	2023-05-04
GRC: taxonomy management	21.1.0	2025-12-11
GRC: Technology Controls Monitoring Accelerator	18.1.0	2024-06-06
GRC: Vendor Portal	22.0.1	2026-03-12
GRC: Vendor Risk Management Workspace	22.0.3	2026-03-12
GRC: Virtual Agent	19.1.0	2024-11-07
GRC: Workbench	20.1.0	2025-05-01
GRC Case Management Core	20.2.2	2025-07-10
GRC Common GenAI	22.0.3	2026-03-12
GRC Compliance Case Management Advanced	18.1.1	2024-06-06
GRC Compliance Case Management Full Access	18.1.1	2024-06-06
GRC Employee User	19.0.1	2024-08-01
GRC Feature roles	22.0.1	2026-03-12
GRC integration with Thomson Reuters Regulatory Intelligence	20.1.1	2025-05-01
GRC Personal Data Rights	20.2.0	2025-06-05
GRC Privacy Case Management Integration with RadarFirst	20.1.1	2025-05-01
GRC Shared GenAI	22.2.0	2026-05-05
Guest Walk-up Experience for Customer Service	1.2.0	2025-05-01
Guidance	43.0.0	2026-06-16
Guided Decisions	35.0.1	2025-05-06
Guided Decisions Experience	36.0.1	2025-05-06
Guided Setup	5.0.4	2025-07-31
Guidewire Spoke	1.2.1	2025-07-31
Hardware Asset Management	15.0.2	2026-06-16
Hardware Asset Management for DaaS	12.0.0	2025-01-30
Hardware Asset Management for TNI	12.0.0	2025-01-30
Hardware Asset Management for Zero Touch Mobility	12.0.0	2025-01-30
Header App Shell	23.0.0	2023-06-01
Health and Safety Components	12.1.0	2026-06-16
Health and Safety Core	13.2.0	2026-06-16
Health and Safety Incident Management	13.2.0	2026-06-16
Health and Safety Incident Management OSHA Content Pack	9.0.0	2025-05-01
Health and Safety Incident Management OSHA Content Pack	9.0.0	2025-05-01
Health and Safety Incident Management OSHA Content Pack	9.0.0	2025-05-01
Health and Safety Incident Management PA Content Pack	10.1.0	2026-06-16
Health and Safety Testing	1.26.4	2024-05-09
Healthcare and Life Sciences Service Management Core	11.0.0	2025-07-31
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Healthcare Computerized Maintenance Management System	7.0.0	2024-05-09
Healthcare Operations Core	2.0.0	2025-07-31
Healthcare Professional Data Model	1.0.2	2025-05-01
Health dashboard for AI Control Tower	3.0.11	2025-12-12
Health Log Analytics	36.1.11	2025-07-10
Hiring Core	4.0.1	2025-05-01
Homepage deprecation help tool	2.0.2	2024-11-07
HR Flow Wizards	1.1.0	2022-05-05
HR License meter	1.0.3	2025-07-31
HR Multi Instance Integration Base	1.0.0	2025-01-30
HR Multi Instance Integration for Consumer	1.0.0	2025-01-30
HR Multi Instance Integration for Provider	1.0.0	2025-01-30
HRSD Process Mining Content Pack	6.0.0	2025-01-30
HR Service Delivery Advanced Integration with Oracle HCM	1.2.2	2025-05-01
HR Service Delivery Advanced Integration with Workday	2.2.2	2025-05-01
HR Service Delivery for Healthcare	1.0.4	2025-05-01
HR Service Delivery for Microsoft 365	3.5.0	2025-05-01
HR Service Delivery for mobile	21.2.7	2025-05-01
HR Service Delivery Integration with Cornerstone OnDemand	1.1.6	2025-05-01
HR Service Delivery integration with Oracle HCM	1.0.10	2024-11-07
HR Service Delivery Integration with Ultimate Kronos Group	2.0.6	2024-06-06
HR Service Delivery Integration with Workday	3.4.0	2025-05-01
HR Service Delivery NLU Model for Virtual Agent Conversations	22.2.0	2023-11-02
HR Service Delivery Portal UI Components	1.0.5	2024-05-09
HR Service Delivery Virtual Agent Conversations	24.2.8	2025-05-01
HR Success Dashboard indicators	1.0.15	2025-05-01
HR taxonomy	1.2.1	2022-12-01
HR Voice AI Agents	2.3.6	2026-06-16
HR Voice AI Agents	2.3.6	2026-06-16
Human Resources Service Delivery Integration with Workday Learning	1.3.0	2025-01-30
IBM License Compliance for Software Asset Management	6.0.3	2025-07-31
IBM QRadar Integration for Security Operations	10.3.7	2024-11-07
IBM QRadar Offense Ingestion for Security Operations	10.4.14	2024-11-07
IBM watsonx Spoke	1.0.4	2025-01-30
Idea Manager Dashboard	2.1.0	2024-08-01
iManage Spoke	1.1.3	2024-07-11
Impact	8.0.10	2026-06-16
Impact Common	8.0.7	2026-06-16
Impact Content	8.0.5	2026-06-16
Impact Health	1.1.1	2025-03-12
Impact Health	1.1.1	2025-03-12
Impact Health	1.1.1	2025-03-12
Impact Health Content	3.0.3	2026-06-16
Impact Value Management - APM	2.1.0	2025-01-30
Impact Value Management - APM	2.1.0	2025-01-30
Impact Value Management - APM	2.1.0	2025-01-30
Impact Value Management - APM	2.1.0	2025-01-30
Impact Value Management - App Engine	2.1.0	2025-01-30
Impact Value Management - App Engine	2.1.0	2025-01-30
Impact Value Management - App Engine	2.1.0	2025-01-30
Impact Value Management - App Engine	2.1.0	2025-01-30
Impact Value Management - CSM	2.1.0	2025-01-30
Impact Value Management - CSM	2.1.0	2025-01-30
Impact Value Management - CSM	2.1.0	2025-01-30
Impact Value Management - CSM	2.1.0	2025-01-30
Impact Value Management - HAM	3.0.1	2025-12-11
Impact Value Management - HAM	3.0.1	2025-12-11
Impact Value Management - HR	4.0.0	2026-06-16
Impact Value Management - IRM	3.0.3	2025-12-11
Impact Value Management - IRM	3.0.3	2025-12-11
Impact Value Management - ITOM	3.0.1	2025-12-11
Impact Value Management - ITOM	3.0.1	2025-12-11
Impact Value Management - ITSM	3.0.1	2025-12-11
Impact Value Management - ITSM	3.0.1	2025-12-11
Impact Value Management - SAM	3.0.1	2025-12-11
Impact Value Management - SAM	3.0.1	2025-12-11
Impact Value Management - SECOPS	3.0.3	2025-12-11
Impact Value Management - SECOPS	3.0.3	2025-12-11
Impact Value Management - SPM	3.0.1	2025-12-11
Impact Value Management - SPM	3.0.1	2025-12-11
Incident Communications Management for Service Operations Workspace	7.1.3	2025-12-11
Incident Management for Field Service	1.1.1	2025-01-02
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Individual Life Claims	1.1.1	2025-01-30
Indoor Mapping for Assets	1.0.1	2025-01-30
Industrial Core	4.0.0	2026-06-16
Industrial Core	4.0.0	2026-06-16
Industrial Core	4.0.0	2026-06-16
Industrial Process Health	1.0.0	2025-01-30
Industrial Process Health	1.0.0	2025-01-30
Industrial Process Health	1.0.0	2025-01-30
Industrial Process Manager	3.1.0	2026-03-12
Industrial Process Manager	3.1.0	2026-03-12
Industrial Workspace Common	4.1.0	2026-06-16
Industry Core	1.0.9	2022-12-01
Infoblox Spoke	2.0.4	2024-03-20
Information Request Playbook	2.0.0	2025-01-30
Instance Security Center: NLU	3.0.1	2022-09-01
Instance Security Center: NLU	3.0.1	2022-09-01
Instance Security Center: NLU	3.0.1	2022-09-01
Instance Security Center: NLU	3.0.1	2022-09-01
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Instance Security Center: Virtual Agent	3.0.0	2022-02-03
Insurance claims	1.0.4	2025-07-31
Insurance claims	1.0.4	2025-07-31
Insurance claims	1.0.4	2025-07-31
Insurance claims	1.0.4	2025-07-31
Insurance claims	1.0.4	2025-07-31
Insurance Claims Core	3.2.1	2025-07-31
Insurance Claims Core	3.2.1	2025-07-31
Insurance Claims Core	3.2.1	2025-07-31
Insurance Claims Core	3.2.1	2025-07-31
Insurance Claims Core	3.2.1	2025-07-31
Insurance Claims Core	3.2.1	2025-07-31
Insurance Claims Core	3.2.1	2025-07-31
Insurance Claims Core	3.2.1	2025-07-31
Integration Commons for CMDB	2.25.0	2026-06-16
IntegrationHub Enterprise Flow Wizards	1.0.0	2021-08-19
Integration Hub Usage Dashboards	2.1.0	2025-05-01
Intelligent Servicing for Fraud	2.4.0	2025-07-31
Intelligent Servicing for Fraud	2.4.0	2025-07-31
Intelligent Servicing for Fraud	2.4.0	2025-07-31
Intelligent Servicing for Fraud	2.4.0	2025-07-31
Intelligent Servicing for Fraud	2.4.0	2025-07-31
Intelligent Servicing for Fraud	2.4.0	2025-07-31
Intelligent Servicing for Fraud	2.4.0	2025-07-31
Intelligent Servicing for Fraud	2.4.0	2025-07-31
Intelligent Servicing for Fraud	2.4.0	2025-07-31
Intelligent Servicing for Fraud	2.4.0	2025-07-31
Intent Discovery	3.3.8	2026-05-05
Interaction Control Component	2.2.0	2025-05-01
Interaction Management for Service Operations Workspace	7.1.3	2025-12-11
Interceptor UI for Service Operations Workspace	7.1.0	2025-05-01
Inventory Number Management	4.0.0	2025-01-30
Inventory Number Management	4.0.0	2025-01-30
Inventory Tracker App Template	27.2.3	2025-05-01
Inventory Tracker App Template	27.2.3	2025-05-01
Investigation Framework	7.1.0	2025-05-01
Investment Funding	1.1.1	2024-05-09
Invicti Application Vulnerability Integration	1.2.1	2024-11-07
Invoice Case Management	11.2.1	2026-06-16
Invoice Case Self-Service	1.0.3	2026-05-05
Invoice Case Self-Service	1.0.3	2026-05-05
Invoice Case Self-Service	1.0.3	2026-05-05
Invoice Case Self-Service	1.0.3	2026-05-05
Invoice Case Self-Service	1.0.3	2026-05-05
Invoice Self-Service	1.0.0	2026-03-12
Invoice Self-Service	1.0.0	2026-03-12
Invoice Self-Service	1.0.0	2026-03-12
Invoice Self-Service	1.0.0	2026-03-12
Invoice Self-Service	1.0.0	2026-03-12
Invoice Self-Service	1.0.0	2026-03-12
IRM Compliance GenAI	22.2.0	2026-05-05
IRM Risk GenAI	22.2.0	2026-05-05
ISA Equipment Model	4.0.0	2026-06-16
ISA Equipment Model	4.0.0	2026-06-16
ISA Equipment Model	4.0.0	2026-06-16
Issue Auto Resolution for HR	4.0.3	2024-06-06
ITAM Common for DaaS	11.0.0	2024-08-01
ITAM common hub	1.1.0	2025-12-11
ITAM Health Check application	3.0.1	2025-07-31
IT Discovery for OT Networks	2.0.5	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
IT Discovery for OT Networks	2.0.5	2025-05-01
ITOM AIOPS Config Center	27.3.5	2026-06-16
ITOM Cloud Services Core	4.1.15	2026-06-16
ITOM Configuration Console	28.1.1	2026-06-16
ITOM Content Service	1.5.1	2025-05-01
ITOM Guided Setup - New	27.3.1	2026-06-16
ITOM Line chart	27.1.1	2026-03-12
ITOM Mobile Agent	1.0.0	2025-05-01
IT Service Management AI voice agent collection	1.4.0	2026-06-16
IT Service Management for Microsoft 365	2.8.0	2025-05-01
ITSM Analytics	3.1.0	2025-05-01
ITSM Enterprise UI Components	3.5.0	2025-12-11
ITSM Mobile Agent	10.0.0	2025-01-30
ITSM Process Mining Content Pack	1.9.0	2025-04-03
ITSM Success Dashboard indicators	8.1.0	2025-05-01
Jack Henry jXchange Spoke	2.1.0	2025-07-31
Jamf Spoke	1.0.8	2024-07-11
Jenkins Spoke	2.2.0	2025-03-12
Jenkins v2 Spoke	1.2.0	2023-02-02
Jira Service Management Spoke	1.1.1	2024-12-05
Jira Spoke	6.0.1	2026-04-09
Journey Accelerator	6.5.7	2025-05-01
Kanban board component	25.5.0	2025-07-31
Kanban Components	1.2.0	2026-03-12
KnowBe4 Integration for SecOps	2.3.3	2024-12-05
KPI Composer	4.2.11	2025-06-05
KPI Framework	3.0.0	2025-05-01
Kubernetes Spoke	1.2.0	2025-03-12
Kubernetes Visibility Agent	3.10.2	2025-03-12
Leader Hub	1.2.0	2025-05-01
Lead Management Application	4.0.1	2025-06-05
Lead Management Data Model	4.0.0	2025-05-01
Lead Management Data Model	4.0.0	2025-05-01
Lead to Cash Core	1.9.0	2026-06-16
Learning	5.4.0	2025-05-01
Learning Core	9.9.1	2026-03-12
Legal and Contracts Common Utilities	1.1.1	2026-06-16
Legal Conflict of Interest	4.6.0	2025-05-01
Legal Content Review	1.2.0	2025-05-01
Legal Counsel Center	2.2.0	2026-06-16
Legal Mobile	5.5.0	2023-08-03
Legal Practice Apps Core	1.0.2	2023-02-02
Legal Request Management	10.1.4	2026-06-16
Legal Simple Compliance	1.0.3	2025-05-01
Legal Simple Intellectual Property	1.5.3	2025-05-01
Legal Simple Privacy	1.2.1	2025-06-05
Legal Stock Preclearance	4.8.0	2025-05-01
Legal Tracker Spoke	1.0.4	2025-01-30
Legal Virtual Agent Conversations	1.3.2	2023-05-04
License and Permit Playbook	3.0.5	2025-07-31
Licensing Engine	6.4.3	2026-06-16
List AI Experience	3.0.0	2026-06-16
Live CI View	19.1.2	2023-05-04
Localization Workspace	1.0.6	2025-05-01
Log Export Service	3.2.0	2025-05-01
Looker Spoke	1.0.2	2025-01-30
Lucidchart Diagramming Spoke	1.1.1	2024-01-04
Lucidchart Integration	2.4.1	2025-01-30
Magnit Spoke	1.2.1	2023-09-07
Major Incident Management for Service Operations Workspace	7.1.3	2025-12-11
Major Security Incident Management	3.4.3	2025-06-05
Manage Order Operations	2.0.3	2026-06-16
Manage Skills Configurable Page	1.1.12	2025-01-30
Manufacturing Core	1.0.0	2025-05-01
Manufacturing Dealer Management	1.0.0	2025-05-01
Manufacturing Sales Promotion Claim Management	1.0.1	2025-05-01
Manufacturing Sales Promotion Management	1.0.0	2025-05-01
Mastercard Spoke	3.0.0	2025-05-01
Matrix report	20.1.1	2025-05-01
McAfee ePO Integration for Security Operations	10.5.1	2025-01-30
MCP for Strategic Portfolio Management	1.0.2	2026-06-16
Meeting CAB	1.0.7	2025-07-31
Meeting Extensions for Microsoft Teams	1.7.0	2025-05-01
Meeting Watcher - UI Builder Data Resource	1.0.9	2025-05-01
Mentoring	1.4.0	2025-05-01
Metric data table	22.0.0	2026-03-12
Metric Intelligence	2.6.3	2025-05-01
Metric Rules	1.1.4	2024-06-06
Metrics and CI Actions Framework	7.1.0	2025-05-01
Metrikus Spoke	1.0.5	2025-01-30
Microsoft 365 for ServiceNow Reporting	22.0.1	2026-03-12
Microsoft Active Directory v2 Spoke	2.4.0	2025-03-12
Microsoft Azure AI Speech Spoke	1.0.1	2025-06-05
Microsoft Azure AI Spoke	1.0.3	2025-01-30
Microsoft Azure Application Insights Spoke	2.0.0	2024-11-07
Microsoft Azure Artifacts Spoke	1.1.0	2024-11-07
Microsoft Azure Automation Spoke	2.0.0	2024-11-07
Microsoft Azure Blob Storage Spoke	2.0.0	2024-11-07
Microsoft Azure Cosmos DB Spoke	2.0.0	2024-11-07
Microsoft Azure DevOps Boards Spoke	3.0.1	2025-07-10
Microsoft Azure DevOps Integration for Agile Development	1.6.0	2024-11-07
Microsoft Azure DevOps Integrations Common	1.8.1	2024-02-01
Microsoft Azure DevOps Pipelines Spoke	1.0.0	2023-08-03
Microsoft Azure Managed Storage Spoke	2.0.1	2024-11-07
Microsoft Azure Notification Hub Spoke	2.0.0	2024-11-07
Microsoft Azure OEM Translator Service Spoke	4.0.2	2025-07-10
Microsoft Azure Resource Management Spoke	2.0.0	2024-11-07
Microsoft Azure SQL Database Spoke	2.0.0	2024-11-07
Microsoft Azure Traffic Manager Spoke	2.0.0	2024-11-07
Microsoft Azure Virtual Machine Spoke	2.0.0	2024-11-07
Microsoft Azure Virtual Network Spoke	2.0.0	2024-11-07
Microsoft Defender for Cloud Integration for Security Operations	2.7.3	2025-06-05
Microsoft Defender for Office365 Integration for SecOps	2.3.4	2024-12-05
Microsoft Dynamics 365 for Finance and Operations Spoke	2.2.0	2024-11-07
Microsoft Dynamics CRM Spoke	1.6.0	2025-03-12
Microsoft Endpoint Configuration Manager for Investigation	7.1.0	2025-05-01
Microsoft Endpoint Configuration Manager Spoke	1.8.1	2025-06-05
Microsoft Entra ID Integration for Password Reset	3.0.3	2025-01-30
Microsoft Entra ID Spoke	4.5.0	2025-03-12
Microsoft Exchange Online for Security Operations	10.6.5	2025-05-01
Microsoft Exchange Online Spoke	3.13.0	2026-03-12
Microsoft Exchange Server Spoke	2.5.0	2023-08-03
Microsoft Graph Security API Alert Ingestion Integration For Security Operations	10.4.5	2022-09-21
Microsoft Integrations - Core	5.5.0	2025-05-01
Microsoft Intune Spoke	1.1.8	2025-01-02
Microsoft Office add-in	20.0.0	2025-01-30
Microsoft OneDrive Spoke	2.5.0	2025-03-12
Microsoft Outlook Add-In for Legal Service Delivery	1.4.1	2025-07-31
Microsoft Security Response Center Spoke	1.2.1	2025-03-12
Microsoft SharePoint File Explorer Connector for Security Incident Response integration	1.2.6	2025-05-01
Microsoft SharePoint Online Spoke	2.9.0	2025-05-01
Microsoft Teams Chat Connector for Security Incident Management	1.2.12	2024-11-07
Microsoft Teams Communications Spoke	1.4.2	2025-02-19
Microsoft Teams Graph Spoke	4.4.1	2026-02-05
Microsoft Word Add-in for ServiceNow Contracts	1.8.0	2026-06-16
MID Guardian	1.0.4	2025-12-11
Migration Utility for Service Operations Workspace	2.3.1	2025-05-01
Milestones	2.9.0	2026-06-16
Miro Spoke	3.2.0	2025-05-01
MISP integration for Security Operations	1.2.1	2025-06-05
Mitigation Controls Monitoring	4.0.2	2025-05-01
Mobile App Builder	27.10.1	2025-05-01
Mobile App Builder API	27.10.0	2025-05-01
Mobile Card Builder	26.11.2	2025-06-05
Mobile Publishing	23.2.0	2024-11-07
Mobile SDK	2.2.0	2025-03-12
Mobile Time Sheets	2.1.1	2023-02-02
Model Context Protocol Client	2.2.0	2026-06-16
monday.com Spoke	1.1.5	2025-06-05
MSIM VTB Task Card	1.0.1	2024-02-01
MS Teams Activities for PAD	1.0.3	2023-01-12
Multi-case creation framework	2.1.0	2025-07-31
Natural Language Understanding Models for Sourcing and Procurement Operations	2.0.5	2023-05-04
Navex EthicsPoint Spoke	1.0.2	2024-02-01
Network Inventory Advanced	4.1.0	2025-07-31
Network Inventory Core	4.1.0	2025-07-31
Network Inventory Workspace	4.1.0	2025-07-31
News Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
News Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
News Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
News Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
News Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
News Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
News Integration for Supplier Lifecycle Operations	2.5.0	2025-01-30
News Integration for Supplier Lifecycle Operations	6.0.0	2026-06-16
NLU Workbench - Advanced Features	7.0.22	2025-07-10
Node map Experience Component	27.3.0	2025-12-11
Notification Flow Wizards	2.0.1	2022-09-21
Notify Connector for Microsoft Teams	2.8.0	2025-05-01
Notify UI Components for Configurable Workspaces	7.1.0	2025-05-01
Notify Webex Connector	1.3.0	2025-05-01
Now Assist AI Helper - Galileo Inside	2.1.2	2025-10-16
Now Assist AI web agent	31.0.5	2026-06-16
Now Assist for Accounts Payable Operations (APO)	8.0.0	2026-06-16
Now Assist for App Engine	29.2.3	2026-06-16
Now Assist for Care Team Operations	2.0.1	2026-05-05
Now Assist for code generation	28.5.23	2026-06-16
Now Assist for Digital End-user Experience (DEX)	4.3.0	2026-06-16
Now Assist for Employee Center Pro	1.1.9	2025-12-11
Now Assist for Employee Experience	4.3.2	2026-06-16
Now Assist for Error Framework	1.0.3	2026-06-16
Now Assist for Field Service Management (FSM)	10.0.1	2026-06-16
Now Assist for Financial Services Operations (FSO)	2.0.5	2026-01-20
Now Assist for FSC Common	7.0.0	2026-06-16
Now Assist for Health and Safety	1.4.1	2026-06-16
Now Assist for HLA	1.0.1	2026-03-12
Now Assist for Impact	4.0.5	2026-06-16
Now Assist for Integration Hub	2.2.1	2025-11-06
Now Assist for IRM	22.2.0	2026-05-05
Now Assist for Legal Service Delivery	1.8.1	2026-06-16
Now Assist for Operational Sustainability	22.0.2	2026-03-12
Now Assist for OTSM	3.1.2	2026-03-12
Now Assist for Platform for Requestor	3.1.0	2026-05-05
Now Assist for Playbook	28.0.1	2025-12-11
Now Assist for Privacy Management	22.2.0	2026-05-05
Now Assist for Process Mining	2.6.8	2026-05-05
Now Assist for Public Sector Digital Services (PSDS)	2.2.2	2026-06-16
Now Assist for Purchase Order Management (POM)	1.2.0	2026-06-16
Now Assist for RPA Hub	5.0.4	2026-03-12
Now Assist for RSM	1.3.0	2026-03-12
Now Assist for Security Incident Response integrations	1.1.1	2026-01-20
Now Assist for Service Graph Connectors	1.1.0	2025-01-30
Now Assist for Sourcing and Procurement Operations (SPO)	10.0.0	2026-06-16
Now Assist for Spoke Generation	1.5.10	2025-12-11
Now Assist for Supplier Lifecycle Operations (SLO)	8.0.0	2026-06-16
Now Assist for Telecommunications	2.0.1	2026-06-16
Now Assist for Telecommunications	2.0.1	2026-06-16
Now Assist for Telecommunications, Media and Technology (TMT)	6.0.7	2026-06-16
Now Assist for Third-Party Risk Management	22.0.9	2026-04-09
Now Assist for Vault	1.0.4	2026-03-12
Now Assist for Workplace Service Delivery (WSD)	1.1.13	2026-06-16
Now Assist for Zero Copy Connector	2.0.0	2026-05-05
Now Assist in Conversational Spokes	1.0.0	2024-11-07
Now Assist in Virtual Agent Configurations	12.0.2	2026-04-09
Now Assist Platform Skills	3.0.3	2026-06-16
Now Assist Troubleshooting	4.0.2	2025-07-31
Now Learning Integration	1.0.3	2024-02-01
now-visualization-extensions	28.4.5	2026-05-05
Obligation Management	1.7.0	2026-06-16
Observability Commons for CMDB	1.1.0	2023-11-02
Okta Spoke	4.3.0	2025-05-01
Omnichannel Callback	2.0.5	2025-12-11
Omnichannel Callback for Customer Service Management	1.3.2	2025-01-30
Omni-Experience Standard Feature Set	7.4.0	2026-04-09
On Call Scheduling for Service Operations Workspace	7.1.2	2025-09-10
On-Call UI Components for Configurable Workspaces	7.1.5	2025-09-10
OneLogin Spoke	1.0.2	2023-09-07
One-time Password Generator	1.0.7	2024-07-11
OpenAI Generative AI Spoke	3.4.0	2025-07-31
Operational Sustainability Management	22.0.2	2026-03-12
Operational Technology Change Management	2.0.6	2025-01-30
Operational Technology Change Management	2.0.6	2025-01-30
Operational Technology Change Management	2.0.6	2025-01-30
Operational Technology Hardware Vulnerability Assessment	1.0.2	2025-03-12
Operational Technology Hardware Vulnerability Assessment	1.0.2	2025-03-12
Operational Technology Incident Management	3.1.0	2026-03-12
Operational Technology Incident Management	3.1.0	2026-03-12
Operational Technology Manager	4.0.0	2026-06-16
Operational Technology Manager	4.0.0	2026-06-16
Operational Technology Manager	4.0.0	2026-06-16
Operational Technology Vulnerability Response	2.0.4	2025-01-30
Operational Technology Vulnerability Response	2.0.4	2025-01-30
Operational Technology Vulnerability Response	2.0.4	2025-01-30
Opportunity Marketplace	2.3.1	2025-05-01
Oracle Autonomous DB Spoke	1.0.6	2022-12-01
Oracle Block Storage Spoke	1.0.4	2022-12-01
Oracle Boot Volume Spoke	1.0.6	2022-12-01
Oracle Cloud IAM Spoke	1.1.3	2022-09-21
Oracle Compute Engine Spoke	1.0.4	2022-12-01
Oracle EBS Spoke	1.13.0	2024-11-07
Oracle Financial Cloud Spoke	1.1.0	2023-09-20
Oracle HCM Cloud Spoke	4.1.1	2025-01-02
Oracle Object Storage Management Spoke	1.0.3	2022-09-21
Oracle Peoplesoft Financial Spoke	1.1.0	2024-03-07
Oracle Virtual Cloud Network Spoke	1.0.4	2022-12-01
Order Case Playbook	1.3.0	2025-07-10
Order Case Playbook	1.3.0	2025-07-10
Order Case Playbook	1.3.0	2025-07-10
Order Case Playbook	1.3.0	2025-07-10
Order Case Playbook	1.3.0	2025-07-10
Order Case Self Service	1.4.3	2026-06-16
Order Case Self Service	1.4.3	2026-06-16
Order Management	17.0.2	2026-06-16
Order Management	5.0.0	2023-02-02
Order Management for Telecom, Media and Tech	11.2.2	2025-07-31
Order Management Portal	1.4.0	2025-07-10
Order Operations Case Management	2.8.0	2026-06-16
Order Operations Case Management	2.8.0	2026-06-16
Order Qualification Management	4.5.0	2026-06-16
Order Qualification Management	4.5.0	2026-06-16
Order to cash common architecture	1.5.0	2026-03-12
OT Asset Management	2.1.1	2025-06-05
OT Manager Foundation	3.3.3	2026-06-16
Outlook Actionable Messages	4.6.1	2025-12-11
PagerDuty Spoke	1.4.1	2025-06-05
Palo Alto Networks NGFW for Security Operations	10.4.7	2025-05-01
Parallel Review and Feedback	20.0.0	2025-01-30
Participant Suggestions	2.0.1	2024-08-01
Password Reset for Service Operations Workspace	7.1.0	2025-05-01
Password Reset integration for Microsoft Active Directory	3.0.0	2024-11-07
Password Reset integration with Google Directory	1.0.3	2023-06-01
Password Reset integration with Okta	1.1.2	2023-04-06
Password Reset UI components for Configurable Workspaces	7.1.0	2025-05-01
Patch Management Data Model	1.0.4	2025-05-01
Pattern Designer Enhancements	3.7.0	2025-05-01
Payment Card	1.0.1	2025-07-31
Payment Card	1.0.1	2025-07-31
Payment Card	1.0.1	2025-07-31
Payment Card	1.0.1	2025-07-31
Payment Card	1.0.1	2025-07-31
Payment Card	1.0.1	2025-07-31
Payment Card	1.0.1	2025-07-31
Payment Card	1.0.1	2025-07-31
Payment framework for conversational channels	1.0.1	2025-07-31
PDF Extractor	27.2.1	2025-05-01
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics - Content Engagement Analytics	30.0.4	2025-01-30
Performance Analytics Content Pack for Agile 2.0	1.4.5	2025-06-05
Performance Analytics Content Pack for Cloud Resources	1.5.0	2024-11-07
Performance Analytics Content Pack for Essential SAFe	1.4.2	2023-09-20
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Performance Analytics Content Pack for Healthcare CDM	4.0.0	2024-05-09
Performance Analytics Content Pack for Legal Service Delivery	2.6.0	2025-01-30
Performance Analytics Content Pack for Public Sector Digital Services	2.0.3	2024-09-10
Performance Analytics - Content Pack - Guided Tours	1.3.0	2025-01-30
Performance Analytics Content Pack - Vendor Management Workspace	2.0.1	2024-11-07
Performance Analytics for Configuration Compliance	1.5.1	2025-05-01
Performance Analytics for Security Incident Response	10.5.2	2025-05-01
Performance Analytics for Sourcing and Procurement Operations	3.0.9	2024-08-01
Performance Analytics for Vulnerability Response	12.15.9	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analytics - Portal Analytics	29.1.1	2025-05-01
Performance Analyzer Page	2.1.0	2025-10-16
Performance Appraisal App Template	27.2.3	2025-05-01
Performance Appraisal App Template	27.2.3	2025-05-01
Physical Assets	2.3.0	2026-03-12
Pipeline	29.2.1	2026-06-16
Planned Maintenance Management	2.9.0	2025-07-31
Planned Task Common	1.0.4	2023-05-04
Planned Work Management	2.9.0	2025-07-31
Playbook Experience	28.5.2	2026-05-05
Playbook Experience Components	28.5.1	2026-05-05
Playbooks for Customer Service Management	6.5.1	2026-06-16
Plivo Spoke	1.1.0	2024-02-01
Pluralsight Spoke	1.2.1	2025-05-01
Policy as Code Engine	3.1.0	2025-05-01
policy-as-code-engine-ui	3.1.0	2025-05-01
Portal navigation demo	27.0.0	2025-06-05
Portal Next Experience Theme	24.2.2	2026-03-12
Portfolio Planning integrations for Shared Infrastructure	3.12.0	2026-06-16
Portfolio Planning with PPM, Agile 2.0, and SAFe	4.7.0	2026-06-16
Post Assessment Actions for Smart Assessments	22.0.2	2026-03-12
PPM Collaboration	2.1.0	2024-11-07
Predictive Intelligence for Legal Service Delivery	1.1.2	2024-11-07
Predictive Intelligence for User Reported Phishing	10.3.7	2024-09-10
Predictive Intelligence Store App	1.0.3	2025-12-11
Preferred tables	27.2.1	2025-05-01
Pre-Visit Management	9.1.2	2025-01-30
Pre-Visit Management	9.1.2	2025-01-30
Pre-Visit Management	9.1.2	2025-01-30
Pre-Visit Management	9.1.2	2025-01-30
Pre-Visit Management	9.1.2	2025-01-30
Price Management	17.0.1	2026-06-16
Privacy Employee User	19.0.1	2024-08-01
Proactive Customer Service Operations	24.0.1	2025-07-31
Proactive Customer Service Operations with Event Management	24.0.1	2025-07-31
Proactive Engagement	4.0.0	2026-03-12
Proactive Engagement	4.0.0	2026-03-12
Proactive Engagement	4.0.0	2026-03-12
Proactive Engagement	4.0.0	2026-03-12
Proactive Prompts	3.3.2	2024-11-07
Proactive Triggers	3.0.10	2025-12-11
Problem Management for Service Operations Workspace	7.1.3	2025-12-11
Problem Management Migration Utility	2.2.0	2025-05-01
Process Automation Content	27.0.3	2025-03-12
Process Automation Designer	28.4.8	2026-04-09
Process Automation Experience Demo	24.1.4	2024-10-03
Process Mining	28.9.9	2026-05-05
Process Mining Content Pack for CSM	23.1.0	2025-01-30
Process Mining Content Pack for FSM	1.4.0	2025-01-30
Process Mining Content Pack for SPM	1.0.0	2023-08-03
Process Mining for external data	28.8.4	2025-09-10
Process Mining for external data	28.8.4	2025-09-10
Process Mining for external data	28.8.4	2025-09-10
Process Mining for external data	28.8.4	2025-09-10
Process Mining for external data	28.8.4	2025-09-10
Process Mining for Source-to-Pay Operations	1.0.1	2024-08-01
Process Mining for Telecommunications	5.0.0	2024-02-01
Process Mining for Telecommunications	5.0.0	2024-02-01
Process Mining for Telecommunications	5.0.0	2024-02-01
Process Mining for Telecommunications	5.0.0	2024-02-01
Process Mining for Telecommunications	5.0.0	2024-02-01
Process Mining for Telecommunications	5.0.0	2024-02-01
Process Mining for Telecommunications	5.0.0	2024-02-01
Process Mining for Telecommunications	5.0.0	2024-02-01
Process Mining Workspace Components	28.9.9	2026-05-05
Procurement Case Management	16.0.2	2026-06-16
Procurement File Transfer Framework	2.2.2	2023-05-04
Procurement for Field Service	2.0.0	2025-01-30
Product and pricing rules	6.0.0	2025-05-01
Product and pricing rules	6.0.0	2025-05-01
Product Capability Core	1.6.4	2026-03-12
Product Capability Core	1.6.4	2026-03-12
Product Catalog Advanced	10.3.0	2026-03-12
Product Catalog Advanced	10.3.0	2026-03-12
Product Catalog Advanced	10.3.0	2026-03-12
Product Catalog Advanced	10.3.0	2026-03-12
Product Catalog Advanced	10.3.0	2026-03-12
Product Catalog Management Portal	1.1.0	2025-05-01
Product Catalog Management Portal	1.1.0	2025-05-01
Product Conditions Core	4.6.0	2026-06-16
Product Configurator	1.0.1	2024-11-07
Product Configurator	1.0.1	2024-11-07
Product Configurator	1.0.1	2024-11-07
Product Configurator	1.0.1	2024-11-07
Product Configurator	1.0.1	2024-11-07
Product Configurator	1.0.1	2024-11-07
Product Configurator	1.0.1	2024-11-07
Product Inventory Advanced	13.0.1	2026-06-16
Product Offering Recommendations	1.1.0	2025-05-01
Product Offering Recommendations	1.1.0	2025-05-01
Product Offering Recommendations	1.1.0	2025-05-01
Product Offering Recommendations	1.1.0	2025-05-01
Profanity filter for agent chat	3.0.12	2024-11-07
Professional Data Model	1.0.3	2025-05-01
Project Costing for Sourcing and Procurement Operations	2.10.0	2025-05-01
Project Status Report	1.1.0	2023-02-02
Public Sector Digital Services AI Agent Collection	1.3.1	2026-06-16
Public Sector Digital Services Core	14.0.1	2026-06-16
Purchase Order Management	2.2.2	2026-06-16
Qualys Integration for Security Operations	12.17.1	2025-05-01
Quick filter component	27.1.4	2025-07-31
Quick links component for Service Operations Workspace	7.1.0	2025-05-01
Quote Management Application	6.0.1	2025-07-31
Quote Management Data Model	6.0.0	2025-05-01
Quote Management Data Model	6.0.0	2025-05-01
RAG for code generation	1.1.8	2026-03-12
Rally Spoke	1.0.3	2023-05-04
Rapid7 Integration for Security Operations	13.15.1	2025-05-01
Recommendation template	22.0.1	2026-03-12
Recommended Actions	42.0.0	2026-06-16
Recommended Actions - Advanced	10.0.2	2025-05-01
Recommended Actions - Advanced	10.0.2	2025-05-01
Recommended Actions for Customer Service	29.0.1	2025-05-01
Recommended Actions for ITSM	3.3.0	2026-03-12
Record lookup connected component	27.1.3	2025-05-01
Record Page for Service Operations Workspace	7.1.0	2025-05-01
Record Related Items Connected	2.0.4	2025-01-02
Record - vertical	22.0.0	2026-03-12
Redox Inbound Integration	6.0.0	2024-08-01
Redox Inbound Integration	6.0.0	2024-08-01
Redox Inbound Integration	6.0.0	2024-08-01
Redox Inbound Integration	6.0.0	2024-08-01
Redox Inbound Integration	6.0.0	2024-08-01
Regulatory Agency Library	20.1.0	2025-05-01
Related party	1.0.6	2023-02-02
Related party	1.0.6	2023-02-02
Release Timeline Component	1.3.0	2025-05-01
Remedial Actions Framework	7.1.0	2025-05-01
Remediation Playbooks	1.1.0	2022-11-03
Reporting UI Component for Workspace	2.4.0	2026-06-16
Requester Experience Templates	1.0.0	2024-11-07
Requirement Intake Diagram	1.0.1	2024-12-05
Retail Core	5.4.0	2025-12-11
Retail Task Management Core	2.2.0	2025-07-31
Retail Task Management Core	2.2.0	2025-07-31
Retail Task Management Core	2.2.0	2025-07-31
Retry Handler Framework	1.0.2	2022-09-21
Rich Text Editor Component for Security Operations	2.0.1	2026-06-16
Risk Assessments for Supplier Lifecycle Operations	1.4.0	2025-01-30
Risk Assessments for Supplier Lifecycle Operations	1.4.0	2025-01-30
Risk Assessments for Supplier Lifecycle Operations	1.4.0	2025-01-30
Risk Assessments for Supplier Lifecycle Operations	1.4.0	2025-01-30
Risk Assessments for Supplier Lifecycle Operations	1.4.0	2025-01-30
Risk Assessments for Supplier Lifecycle Operations	1.4.0	2025-01-30
Risk Assessments for Supplier Lifecycle Operations	1.4.0	2025-01-30
Risk Assessments for Supplier Lifecycle Operations	4.0.0	2026-06-16
Risk Assessments Integration for Sourcing and Procurement Operations	1.5.4	2023-11-02
RMA Case Management	2.1.0	2026-03-12
Roadmap Planning	3.2.0	2022-05-05
Roadmunk Spoke	1.6.5	2024-07-11
RPA Hub	17.0.0	2026-03-12
RPA Plugin Bundle	17.0.0	2026-03-12
RSM AI agent collection	1.3.0	2026-03-12
Saba Spoke	1.0.4	2022-12-01
Safe Workplace Dashboard	1.40.2	2024-11-07
Safe Workplace for mobile	2.10.1	2024-01-04
Safe Workplace suite	1.34.0	2022-11-03
Safe Workplace suite Professional	1.25.0	2022-11-03
Sales Agreement Data Model	7.0.0	2025-05-01
Sales Agreement Management	7.0.0	2025-05-01
Sales and Service API Core	7.3.0	2026-06-16
Sales Development AI Agents	1.0.9	2026-05-05
Salesforce Marketing Cloud Spoke	1.5.1	2025-03-12
Salesforce Spoke	2.3.3	2025-03-12
Sales Forecasting	1.0.0	2025-05-01
Sales Quota Application	1.0.0	2025-05-01
Sales Quota Data Model	1.0.0	2025-05-01
SBOM Core	6.0.6	2025-05-01
SBOM Response	6.2.2	2025-06-05
Scan Engine	3.0.4	2026-06-16
SCCM Usage Metering Spoke	1.0.2	2023-09-07
Scenario Planning for PPM	2.3.6	2025-01-30
Scope 3 emissions management	20.1.0	2025-05-01
Scrum Common	1.4.5	2025-01-30
Search Configurations for mobile	29.0.7	2025-05-01
Search Configurations for mobile	29.0.7	2025-05-01
Search Configurations for mobile	29.0.7	2025-05-01
Search Configurations for mobile	29.0.7	2025-05-01
Search Configurations for mobile	29.0.7	2025-05-01
Search Configurations for mobile	29.0.7	2025-05-01
Search Configurations for mobile	29.0.7	2025-05-01
Secops Health Analytics	2.4.3	2025-12-11
Secureworks CTP Spoke	1.0.3	2022-09-21
Security Case Management common PAD artefacts	1.1.12	2026-01-20
Security Case Management common workspace components	2.1.0	2026-06-16
Security Center	3.1.4	2025-12-11
Security Incident Response integration with AWS SecurityHub	1.0.2	2025-03-12
Security Incident Response integration with FireEye HX	1.0.14	2024-11-07
Security Incident Response integration with Microsoft Defender for Endpoint	1.0.12	2025-06-05
Security Incident Response integration with Proofpoint	1.0.4	2025-07-10
Security Incident Response Integration with Zscaler	11.1.3	2025-01-30
Security Incident Response Mobile	10.4.0	2024-11-07
Security Incident Response Process Mining Content Pack	1.0.1	2025-05-01
Security Incident UI Card Component	1.0.1	2023-12-07
Security Integration Framework	13.12.1	2025-12-11
Security Operations 'Have I been pwned?' Integration	10.5.1	2025-03-12
Security Operations CrowdStrike Intelligence Integration	10.7.0	2024-08-01
Security Operations Hybrid Analysis Integration	10.6.0	2024-08-01
Security Operations LogRhythm Integration	11.1.10	2025-04-03
Security Operations Metadefender Integration	10.5.0	2024-08-01
Security Operations Palo Alto Networks - AutoFocus	10.4.0	2025-01-30
Security Operations Palo Alto Networks - WildFire	10.4.0	2025-01-30
Security Operations PhishTank Integration	10.5.0	2024-08-01
Security Operations Reverse WHOIS Integration	10.4.0	2024-08-01
Security Operations RiskIQ Integration	10.4.1	2024-08-01
Security Operations Setup Assistant	10.4.41	2026-06-16
Security Operations Shodan Integration	10.4.1	2024-08-01
Security Operations Spoke	10.6.7	2025-06-05
Security Operations VirusTotal Integration	10.4.0	2024-08-01
Security Posture Control Core	6.1.2	2025-05-01
Security Simulation and Training Integration for SecOps	2.1.3	2024-05-09
Security Support Common	30.4.1	2026-06-16
Security Support Orchestration	12.13.4	2025-01-30
Service Applicant Information	2.2.0	2025-07-31
Service Applicant Program Management	1.0.3	2025-07-31
Service Bridge for Public Sector Digital Services (PSDS)	1.0.2	2025-05-01
Service Builder	3.5.0	2025-05-01
Service Builder Components	2.1.2	2024-03-07
Service Catalog for mobile	29.0.7	2025-05-01
Service Catalog for mobile	29.0.7	2025-05-01
Service Catalog for mobile	29.0.7	2025-05-01
Service Catalog for mobile	29.0.7	2025-05-01
Service Catalog for mobile	29.0.7	2025-05-01
Service Catalog for mobile	29.0.7	2025-05-01
Service Exchange Base	2.3.10	2026-03-19
Service Exchange for Consumers	2.3.10	2026-03-19
Service Exchange for Providers	2.1.36	2026-04-09
Service Exchange Health	2.3.10	2026-03-19
Service Exchange Order Management for Providers	2.1.36	2026-04-09
Service Exchange Remote Process Sync Transport	2.3.10	2026-03-19
Service Graph Connector Dependencies	1.0.0	2021-01-21
Service Graph Connector for AWS	2.10.1	2025-05-01
Service Graph Connector for ExtraHop	2.0.3	2020-09-16
Service Graph Connector for GCP	1.9.0	2025-05-01
Service Graph Connector for Google Console	1.0.0	2024-08-01
Service Graph Connector for Infoblox	1.1.1	2024-03-20
Service Graph Connector for Jamf	2.14.1	2025-01-30
Service Graph Connector for Microsoft Azure	1.12.1	2025-05-30
Service Graph Connector for Microsoft Defender Endpoint	1.2.0	2025-05-01
Service Graph Connector for Microsoft Defender for IoT (Azure)	2.0.2	2024-11-07
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Service Graph Connector for Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Service Graph Connector for Microsoft Excel	4.0.0	2026-06-16
Service Graph Connector for Microsoft Excel	4.0.0	2026-06-16
Service Graph Connector for Microsoft Excel	4.0.0	2026-06-16
Service Graph Connector for Microsoft SCCM	3.6.0	2024-11-07
Service Graph Connector for NOKIA Altiplano	1.0.1	2025-01-30
Service Graph Connector for Observability - AppDynamics	1.4.0	2024-11-07
Service Graph Connector for Observability - Datadog	1.2.1	2023-03-22
Service Graph Connector for Observability - Dynatrace	1.12.0	2025-05-01
Service Graph Connector for Observability - New Relic	1.2.1	2023-03-22
Service Graph Connector for OpenTelemetry	1.4.1	2024-05-09
Service Graph Connector for SolarWinds	2.5.0	2025-03-12
Service Graph Connector for Tanium	1.8.0	2025-05-01
Service Graph Connector for VMware Workspace ONE UEM	1.7.0	2024-12-05
Service Graph Connector for Wiz	1.3.0	2025-05-01
Service Graph Connector Integration for Claroty CTD	2.1.8	2025-05-01
Service Graph Connector Integration for Claroty CTD	2.1.8	2025-05-01
Service Graph Connector Integration for Claroty CTD	2.1.8	2025-05-01
Service Graph Connector Licensing	1.0.0	2022-05-05
Service Graph Connector Support Tools	1.0.0	2024-02-01
Service Level Management Experience for Workspace	7.1.0	2025-05-01
Service Level Objective Management for Service Operations Workspace	1.3.0	2025-05-01
Service Mapping Plus	1.15.2	2025-05-01
ServiceNow Add-Ins for Microsoft Office	7.4.3	2026-03-12
ServiceNow Benchmarks	4.1.0	2025-05-01
ServiceNow Document Designer with Word	20.0.1	2025-01-30
ServiceNow Enterprise Asset Management	8.1.3	2025-06-05
ServiceNow ITOM/OT SU Licensing	3.10.2	2025-07-10
ServiceNow Kafka Consumer	1.0.1	2023-04-06
ServiceNow Remote Instance Spoke	2.2.7	2024-12-05
ServiceNow Studio	29.2.6	2026-06-16
ServiceNow Voice	4.8.3	2025-07-31
ServiceNow Voice for CSM	3.8.1	2025-01-30
ServiceNow Voice for HR Service Delivery (HRSD)	1.0.2	2024-02-01
ServiceNow Voice for ITSM	4.1.0	2025-08-07
ServiceNow Voice UI components	3.7.3	2025-05-01
service-observability-app	1.7.3	2025-06-05
Service Observability UI	1.7.3	2025-06-05
Service Operations Workspace Admin Center	7.1.0	2025-05-01
Service Operations Workspace Core	7.1.4	2025-09-10
Service Operations Workspace Express List App	27.1.2	2026-06-16
Service Operations Workspace Integrations launchpad	27.1.5	2026-06-16
Service Operations Workspace Integrations launchpad UI	27.1.1	2026-06-16
Service Operations Workspace ITSM Admin Center	7.1.1	2025-07-31
Service Operations Workspace ITSM Common	7.1.5	2025-12-11
Service Operations Workspace Link View	27.1.1	2026-06-16
Service Operations Workspace Log Analytics	26.6.1	2026-06-16
Service Operations Workspace Metric Explorer	27.1.1	2026-06-16
Service Operations Workspace Metric Explorer APIs	23.4.0	2025-07-31
Service Operations Workspace Service Map Monitoring	26.4.0	2025-05-01
Service Operations Workspace Service Reliability Management (SRM) Common	6.3.3	2025-06-05
Service Reliability Management	6.3.2	2025-06-05
Service Request Criteria	3.0.1	2025-12-11
Service Request Management App Template	27.2.3	2025-05-01
Service Request Management App Template	27.2.3	2025-05-01
Service Request Playbook	3.0.0	2025-01-30
Service Test Management	2.1.0	2025-01-30
Service Test Management	2.1.0	2025-01-30
Service Test Management	2.1.0	2025-01-30
Service Test Management	2.1.0	2025-01-30
Service Test Management	2.1.0	2025-01-30
SGC Central	2.1.0	2025-05-01
Shared Library for Talent Development	2.3.1	2025-05-01
SharePoint Online Search Connector	6.1.2	2024-11-07
Shift Handover Application	1.8.0	2026-06-16
Shift Planning	7.0.0	2026-03-12
Shift Planning for Configurable Workspace	3.8.0	2026-03-12
Shift Scheduling for Field Service	6.0.4	2025-07-31
Shodan Exploit Integration for Security Operations	10.8.0	2024-11-07
Shopping Hub Mobile	7.6.20	2025-05-01
Sitemap Generator	1.1.4	2024-05-09
Site Mapping for Field Service Management	2.0.6	2025-07-31
Site Reliability Metrics	2.1.7	2023-11-02
Site Reliability Metrics UX	2.1.7	2023-11-02
Site Reliability Operations	14.2.3	2024-05-09
Skill Review Management	1.6.1	2025-12-11
Skills Industry Data	1.2.0	2024-11-07
Skills Intelligence	8.0.0	2025-05-01
Skills Intelligence Workspace	5.0.1	2025-06-05
Slack Activities for PAD	1.0.3	2023-01-12
Slack Chat Connector for Security Incident Management	1.0.1	2025-05-01
Slack Spoke	1.7.0	2025-03-12
Smart Assessment Collaboration	22.0.1	2026-03-12
Smart Assessment Core	22.0.4	2026-03-12
Smart Assessment for Mobile	1.0.0	2025-01-30
Smart Assessment Migration tools	22.0.0	2026-03-12
SmartRecruiters Spoke	1.0.0	2021-11-18
Smartsheet Spoke	2.4.0	2025-05-01
sn-4q-bubble	23.2.2	2026-06-16
sn-actionable-insights	1.1.1	2026-06-16
sn-apm-diagram-builder	3.2.2	2025-06-05
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-kpi	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-analytics-workflow-source	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-app-kpi-details	7.0.1	2025-07-31
sn-attach-article-guidance	31.0.0	2026-06-16
sn-attach-article-guidance	31.0.0	2026-06-16
sn-attach-article-guidance	31.0.0	2026-06-16
sn-chart-renderer	28.4.5	2026-05-05
sn-circuit-map	4.0.0	2025-01-30
sn-circuit-map	4.0.0	2025-01-30
sn-cmdb-nlq-search	2.3.3	2024-11-07
sn-component-guidance-experience	41.0.0	2026-06-16
sn-component-guidance-experience	41.0.0	2026-06-16
sn-component-guidance-experience	41.0.0	2026-06-16
sn-csm-custom-activity-tile	3.0.1	2025-07-31
sn-cwm-agile	2.1.0	2026-03-12
sn-docintel-iframe	1.0.4	2024-02-01
sn-docs	7.6.0	2026-06-16
sn-formula-kit	1.0.1	2026-06-16
sn-fsm-components	28.1.1	2025-07-31
sn-guided-action-experience	36.0.1	2025-05-01
sn-guided-action-experience	36.0.1	2025-05-01
sn-guided-action-playbook-card	31.0.1	2025-05-01
sn-guided-action-playbook-card	31.0.1	2025-05-01
sn-hr-casecard	1.3.1	2025-01-02
sn-ia-summary-card	1.0.1	2025-05-01
sn-multipivot	28.4.5	2026-05-05
sn-next-best-action-list	39.0.0	2026-06-16
sn-next-best-action-list	39.0.0	2026-06-16
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-analytics	28.0.1	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
sn-nlq-query-input	28.0.3	2025-07-31
Snowflake Spoke	1.0.2	2025-01-30
sn-par-analytics-list	28.4.5	2026-05-05
sn-par-forecast-config	28.4.5	2026-05-05
sn-par-multipivot-extension	28.4.5	2026-05-05
sn-quick-filter-popover	24.3.1	2026-05-05
sn-rack	3.0.0	2025-01-30
sn-rack	3.0.0	2025-01-30
sn-reusable-impact-framework	22.0.0	2026-03-12
sn-risk-assessment	20.1.1	2025-05-01
sn-scorecard-list	28.4.5	2026-05-05
sn-smart-assessment-connected	22.0.3	2026-03-12
sn-smart-assessment-designer	22.0.1	2026-03-12
sn-timer	1.0.0	2025-01-30
sn-topology-map	3.0.0	2025-01-30
sn-topology-map	3.0.0	2025-01-30
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-ui-builder-templates	25.0.4	2024-02-01
sn-uxf-formula-parser	28.2.0	2025-12-11
Social Benefits Playbook	2.0.2	2025-07-31
Socure Spoke	1.1.1	2022-11-03
Software Asset Management for CPE support	1.0.0	2022-08-04
Software Asset Management Guided Experiences	6.0.3	2025-07-31
Software Asset Management integration with Salesforce CRM	2.0.0	2025-07-31
Software Asset Management integration with Salesforce Marketing Cloud	1.2.7	2025-03-12
Software Asset Management integration with Tableau	1.0.1	2024-08-01
Software Asset Management integration with Workday	1.0.12	2025-01-30
Software Asset Management - SaaS License Connections	4.0.1	2023-02-02
Software Asset Management - SaaS License Management Foundation	12.0.4	2025-07-31
Source-to-Pay Common Architecture	21.2.1	2026-06-16
Source-to-Pay Operations with Contract Management Pro	2.0.1	2025-05-01
Source-to-Pay Workspace	17.0.1	2026-06-16
Sourcing and Purchasing Automation	11.2.6	2026-06-16
SOW Funnel Highchart Component	28.3.1	2026-03-12
Spend and Savings Management	1.0.1	2025-05-01
Splunk Search Integration for Security Operations	10.4.11	2025-03-12
SPM Benchmarking	1.0.0	2022-11-03
SPM Common UI Component	4.1.0	2026-03-12
SPM Team Member	1.0.0	2026-04-09
Spoke Generator	4.2.0	2025-09-10
Status Report UI Component for MSIM Workspace	1.0.2	2024-11-07
Store app certification	Version	Market launch date
Strategic Planning	4.7.0	2025-05-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Portfolio Management for Telecom Project Templates	1.0.1	2024-08-01
Strategic Spend Tracking for PPM	1.1.0	2024-05-09
Stream Connect Designer	3.0.1	2025-05-01
Subscription Management v2	6.4.3	2026-06-16
Success Dashboard Common	4.1.0	2025-05-01
Success Dashboard Core	8.1.0	2025-05-01
SuccessFactors Learning Spoke	1.0.0	2025-01-30
Summarization for Order Management	2.1.0	2026-05-05
Summarization for Quote Management	1.1.0	2026-04-09
SumTotal Spoke	1.1.0	2023-03-02
Supplier Collaboration Portal	8.0.0	2026-06-16
Supplier Collaboration Portal	8.0.0	2026-06-16
Supplier Operations	4.0.0	2026-06-16
Supplier Payment Optimization	3.0.0	2026-06-16
Supplier Relationship and Performance Management	3.0.0	2025-05-01
Supplier Relationship and Performance Management	7.0.0	2026-06-16
SurveyMonkey Spoke	2.0.6	2024-08-01
Surveys for mobile	1.0.2	2021-09-16
Sustainable IT	20.1.0	2025-05-01
Synthetic Monitoring	1.2.4	2025-06-05
System Events and Jobs Dashboard	3.0.7	2026-01-20
Tableau Spoke	1.0.2	2024-08-01
Table Builder	27.2.2	2025-05-01
Tag Based Alert Clustering Engine	18.24.0	2026-06-16
Tag Governance	1.5.0	2024-11-07
Talent Development Core	5.1.4	2025-06-05
Talent feedback	1.0.1	2025-05-01
Task Communications Management UI Components for Configurable Workspaces	7.1.2	2025-05-01
Task Intelligence Admin Console	5.0.6	2025-06-05
Task Intelligence for Customer Service	25.2.1	2024-11-07
Task Intelligence for ITSM	8.0.0	2025-05-01
Task Plan Template AI Agents	1.0.0	2026-06-16
Task Plan Templates	4.0.0	2026-06-16
Tasks for mobile	27.1.0	2024-11-07
Tasks for mobile	27.1.0	2024-11-07
Tasks for mobile	27.1.0	2024-11-07
Tasks for mobile	27.1.0	2024-11-07
Tasks for mobile	27.1.0	2024-11-07
Tasks for mobile	27.1.0	2024-11-07
Tasks for mobile	27.1.0	2024-11-07
Tasks for mobile	27.1.0	2024-11-07
Team Contacts App Template	27.2.3	2025-05-01
Team Contacts App Template	27.2.3	2025-05-01
Team Management for Field Service	6.0.3	2025-07-31
Team Performance	202603.0.0	2026-03-12
Technology Portfolio Management	1.7.2	2025-05-01
Telecom Discovery Patterns	1.0.1	2025-01-30
Telecommunication Open APIs	4.1.0	2025-05-01
Telecommunication Open APIs	4.1.0	2025-05-01
Telecommunications Media and Technology AI agent collection	6.0.1	2026-06-16
Telecommunications Media and Technology AI agent collection	6.0.1	2026-06-16
Telecom Service Operations Core	1.0.1	2025-01-30
telemetry-data-connector	1.2.1	2026-05-05
Test Generation	5.0.2	2026-03-12
Theme Builder AI	1.1.0	2026-05-05
Third-party Risk Due Diligence	22.0.1	2026-03-12
Third-party Risk Management	22.0.2	2026-03-12
Threat Intelligence	13.3.2	2025-06-05
Threat Intelligence Security Center for Security Operations	3.12.0	2025-05-01
Threat Intelligence Security Center integration with CrowdStrike Intelligence	3.0.4	2025-03-12
Threat Intelligence Security Center integration with Elasticsearch	3.0.4	2025-05-01
Threat Intelligence Security Center integration with Microsoft Defender for Endpoint	1.0.4	2025-06-05
Threat Intelligence Security Center Integration with Palo Alto Networks NGFW	2.0.1	2025-03-12
Threat Intelligence Security Center integration with Shodan	1.0.7	2025-05-01
Threat Intelligence Security Center integration with Splunk Search	3.0.5	2025-03-12
Threat Intelligence Security Center integration with VirusTotal	3.0.3	2025-03-12
Threat Intelligence Security Center integration with WHOIS	5.0.4	2025-03-12
Threat Intelligence Support Common	13.6.4	2026-06-16
Threat Intelligence Support Common UI Components	1.1.3	2025-05-01
Timeline component	28.0.1	2025-12-11
Time Off Request App Template	27.2.3	2025-05-01
Time Off Request App Template	27.2.3	2025-05-01
Total Cost of Ownership	1.1.0	2026-06-16
Touchpoint Meeting	2.7.0	2026-06-16
Transporter	2.3.10	2026-03-19
Trello Spoke	1.3.0	2024-11-07
Triggers	28.1.4	2026-05-05
Twilio Spoke	1.2.0	2023-02-02
UCF Spoke	1.1.0	2023-05-04
Udemy Spoke	1.0.2	2022-12-01
UI Builder	28.2.75	2026-02-05
UI Components for Customer Portals	4.0.0	2026-02-05
UI Generation	28.2.14	2026-01-23
UiPath Spoke	2.3.0	2024-10-03
UI shared library	1.3.1	2025-05-01
UKG Spoke	3.4.0	2024-11-07
Unified Content Management	22.0.1	2026-03-12
Universal Request AI agent collection	1.0.9	2026-06-16
Universal Request for Source-to-Pay Operations	1.2.2	2026-06-16
Universal Request integration with Microsoft Teams	1.0.2	2022-12-01
Universal Task	2.6.2	2025-07-31
Urjanet ESG integration	20.1.0	2025-05-01
User Experience Analytics API	3.1.2	2024-02-01
User Experience Analytics Funnel	5.0.8	2025-07-31
User Sense	1.1.13	2025-12-11
User Surveys	1.5.4	2025-12-11
Utility Actions Spoke	1.3.0	2024-10-03
UX Commons	27.0.2	2025-07-31
Vaccination Status	1.23.4	2024-05-09
Value stream artifacts	2.3.0	2026-06-16
Vault Console	1.1.0	2025-12-11
Vendor Management Mobile	1.3.0	2023-08-03
Vendor Manager Workspace	3.5.0	2024-11-07
Vendor Risk Management integration with EcoVadis	20.1.1	2025-05-01
Verifi Spoke	1.0.0	2024-08-01
Virtual Agent Adapter Common	6.2.2	2025-12-11
Virtual Agent API	4.2.0	2026-04-09
Virtual Agent for PPM	1.0.1	2023-05-04
Virtual Agent for Sourcing and Procurement Operations	3.8.0	2025-05-01
Virtual Agent Topic Recommendations	4.5.5	2024-08-01
Visa Spoke	2.0.0	2025-05-01
Visibility Content	6.26.0	2025-05-01
Vonage Spoke	1.1.4	2024-10-03
Vulnerability Crisis Management	1.0.1	2024-08-01
Vulnerability Exposure Assessment	5.1.2	2025-06-05
Vulnerability Response	26.5.3	2026-01-20
Vulnerability Response and Configuration Compliance for Containers	2.13.5	2025-06-05
Vulnerability Response Common	2.15.0	2026-01-20
Vulnerability Response Common Workspace	1.9.0	2026-01-20
Vulnerability Response Integration Framework	1.3.0	2026-01-20
Vulnerability Response Integration with Agile Management	1.1.2	2024-11-07
Vulnerability Response Integration with Atlassian Jira	1.0.4	2024-05-09
Vulnerability Response Integration with Black Duck	1.0.5	2024-05-09
Vulnerability Response Integration with CISA	1.5.1	2025-07-31
Vulnerability Response Integration with Microsoft Defender for IoT (Azure)	2.0.2	2024-11-07
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Vulnerability Response Integration with Microsoft Defender for IoT (On-premises Management Console)	2.0.2	2024-11-07
Vulnerability Response Integration with Microsoft Threat and Vulnerability Management	2.6.3	2025-05-01
Vulnerability Response Integration with NVD	1.7.2	2025-07-31
Vulnerability Response Integration with Palo Alto Networks Prisma Cloud Compute	3.2.2	2025-05-01
Vulnerability Response Integration with Palo Alto Prisma Cloud	2.7.0	2025-05-01
Vulnerability Response Integration with Tenable	5.0.3	2025-05-01
Vulnerability Response Integration with Veracode	4.6.2	2025-03-12
Vulnerability Response Licensing and Usage	2.9.1	2026-01-20
Vulnerability Response Mobile	11.1.1	2023-05-04
Vulnerability Response Patch Orchestration	2.2.5	2025-05-01
Vulnerability Response Patch Orchestration with HCL Bigfix	1.3.0	2025-05-01
Vulnerability Response Patch Orchestration with Microsoft SCCM	2.3.1	2025-05-01
Vulnerability Solution Management	10.4.3	2022-12-01
Walk-up Experience for Service Operations Workspace	7.1.5	2025-12-11
Watershed integration for ESG	16.0.1	2023-02-02
WDF Tokenization	2.0.2	2025-12-11
Web Components for Customer Service	4.0.1	2025-07-31
Whats New Framework Core	1.2.3	2025-07-31
WHOIS Integration for Security Operations	10.4.0	2024-08-01
Word Document Templates	1.10.0	2026-06-16
Workday ESG integration	16.0.3	2023-02-02
Workday Financials Spoke	2.0.2	2023-09-20
Workday HR Spoke	2.6.0	2025-03-12
Workday Learning Spoke	1.1.4	2024-04-04
Workflow Data Fabric Hub	2.2.1	2026-01-20
Workflow Studio	28.4.1	2026-05-05
Workforce Optimization Common	1.8.0	2026-03-12
Workforce Optimization Configurable Workspace Core	1.11.2	2026-03-12
Workforce Optimization Configurable Workspace UI Components	4.5.0	2026-03-12
Workforce Optimization for CSM Configurable Workspace	4.3.3	2025-05-01
Workforce Optimization for Field Service	6.0.3	2025-07-31
Workforce Optimization for HR	1.1.0	2024-08-01
Workforce Optimization for ITSM Configurable Workspace	2.9.0	2026-05-05
Workforce Optimization integration with Microsoft Outlook	1.4.0	2026-03-12
Workfront Spoke	1.2.0	2024-11-07
Work Item Integrations Common	1.15.0	2026-06-16
Workplace Core	2.28.1	2026-06-16
Workplace from Facebook Spoke	4.1.2	2023-09-07
Workplace Indoor Map Component	1.1.1	2024-08-01
Workplace PPE Inventory Management	1.17.0	2024-11-07
Workplace Service Delivery Integration with Mappedin	1.11.3	2024-11-07
Work Progress Status for Agile Teams	1.0.2	2023-05-04
Work Progress Status for SAFe	1.0.2	2023-05-04
Work Scheduler for Workforce Optimization	3.3.2	2026-03-12
Workspace App Shell	28.0.10	2026-05-05
Workspace Builder for App Engine	27.2.2	2025-05-01
Workspace Inspector	20.1.1	2025-05-01
Workspace navigation and experience demo	27.0.1	2025-07-31
Wrike Spoke	1.2.0	2025-05-01
X Spoke	2.2.1	2025-03-12
YouTube Spoke	1.0.4	2023-08-03
Zendesk Spoke	1.7.1	2025-06-05
Zero Copy Connector for ERP	10.0.9	2026-05-05
Zoom extension for Omnichannel Callback	1.3.5	2025-05-01
Zoom Spoke	4.2.0	2025-03-12