Care Team Mobile release notes

  • Release version: Zurich
  • Updated November 4, 2025
  • 2 minutes to read
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    Summary of Care Team Mobile Release Notes

    The ServiceNow® Care Team Mobile application, introduced in the Zurich release, allows care teams to manage support requests conveniently from their mobile devices. This application enhances operational efficiency in healthcare settings by providing easy access to essential functions on-the-go.

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    Key Features

    • Create Support Requests: Users can initiate support requests for various healthcare operations directly from their mobile devices.
    • Scan Assets: The app enables users to scan asset tags on IT and medical equipment, linking them to detailed asset records, including history and status.
    • Browse Locations: Users can view healthcare locations and create support requests for specific areas, such as patient rooms or supply closets.
    • Access Workflows: The app provides relevant details and workflows for reporting issues like sanitation requests or facility repairs.

    Activation Information

    Care Team Mobile can be installed by requesting it from the ServiceNow Store. For additional information about installation and available applications, consult the ServiceNow Store website.

    Related Applications and Features

    Care Team Mobile integrates with several ServiceNow applications, including:

    • Healthcare Operations Core: This application underpins Care Team Mobile, enabling seamless integration with supporting service departments.
    • Care Team Operations for Healthcare IT: Facilitates reporting of healthcare IT issues.
    • Care Team Operations for Biomed: Supports reporting of biomedical issues.
    • Care Team Operations for Facilities: Addresses facilities-related issues in healthcare environments.
    • Care Team Operations for Environmental Services: Manages environmental service requests.

    The ServiceNow® Care Team Mobile application enables care teams to create and view shared support requests from the convenience of their mobile devices. Care Team Mobile is a new application in the Zurich release.

    Care Team Mobile highlights for the Zurich release

    • Create support requests based on installed Healthcare Operations case types directly from your mobile device.
    • Scan asset tags on IT and medical assets and be redirected to the asset's record, where you can view its history, status, and associated cases.
    • View requests for specific locations, such as patient rooms or supply closets.
    • Access relevant details and preconfigured workflows for reporting issues like sanitation requests or facility repairs.

    See Care Team Mobile for more information.

    Important:
    Care Team Mobile is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Care Team Mobile features

    Create support requests
    Use Care Team Mobile to create requests for supporting departments directly from your mobile device. The following plugins are supported by Care Team Mobile:
    • Care Team Operations for Healthcare IT
    • Care Team Operations for Biomed
    • Care Team Operations for Facilities
    • Care Team Operations for Environmental Services
    Scan assets
    Scan tags on medical equipment and be redirected to the asset's record, where you can view its history, status, and associated cases.
    Browse locations
    Browse locations in Care Team Mobile to view healthcare locations and create support requests for specific locations as needed.

    Activation information

    Install Care Team Mobile by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Healthcare Operations Core

    ServiceNow® Healthcare Operations Core provides the foundation for Care Team Mobile and enables hospitals to streamline and automate their operations by integrating with supporting service departments.

    Care Team Operations for Healthcare IT

    ServiceNow® Care Team Operations for Healthcare IT contains the case types to report and fulfill healthcare IT issues and uses the Healthcare Operations Core data model from the Healthcare Operations Core application. When this plugin is installed, you can create support requests of this case type using Care Team Mobile.

    Care Team Operations for Biomed

    ServiceNow® Care Team Operations for Biomed contains the case types to report and fulfill healthcare biomed issues and uses the Healthcare Operations Core from the Healthcare Operations Core data model application. When this plugin is installed, users can create support requests of this case type using Care Team Mobile.

    Care Team Operations for Facilities

    ServiceNow® Care Team Operations for Facilities contains the case types to report and fulfill facilities issues in healthcare spaces and uses the Healthcare Operations Core data model from the Healthcare Operations Core application. When this plugin is installed, users can create support requests of this case type using Care Team Mobile.

    Care Team Operations for Environmental Services

    ServiceNow® Care Team Operations for Environmental Services contains the case types to report and fulfill environmental issues in healthcare spaces. When this plugin is installed, users can create support requests of this case type using Care Team Mobile.