Financial Services Operations Integration with Visa release notes

  • Release version: Zurich
  • Updated November 2, 2025
  • 2 minutes to read
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    Summary of Financial Services Operations Integration with Visa release notes

    The ServiceNow® Financial Services Operations Integration with Visa application facilitates seamless integration with workflow applications, specifically enhancing card operations dispute management using Visa Resolve Online (VROL) subflows. The Zurich release introduces key enhancements allowing system administrators greater control over integration settings and adds new features to streamline financial services operations involving Visa APIs.

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    Key Features

    • Administrative Control: System administrators can now manage settings for features within the Financial Services Operations Integration with Visa application, including enabling or disabling integration with specific Visa APIs.
    • Cardholder Purchase Inquiry Integration: A new property enables or disables integration with the Cardholder Purchase Inquiry API within the Visa card dispute playbook, improving dispute management workflows.
    • UI Enhancements: The Coral theme is introduced as the default for new portal, web, and mobile experiences when Next Experience or Core UI is enabled, providing a modern, brand-neutral interface. A dark theme option is also available to improve readability and reduce eye strain on web and mobile platforms.

    Activation and Accessibility

    • The application is available through the ServiceNow Store. Customers must request installation via the Store to activate the integration.
    • The Coral theme’s dark mode enhances accessibility by offering a comfortable viewing option for users prone to eye strain.

    Related Applications and Integrations

    • Playbooks for Customer Service Management: Visualize and manage business process workflows for consistent customer service responses.
    • Financial Services Card Operations: Automate and digitize card processing and dispute management within financial institutions.
    • Financial Services Credit Operations: Manage credit cases and associated workflows within Financial Services Operations.
    • Integration Hub and Spokes: Automate integration tasks and extend Workflow Studio capabilities with prebuilt flows and custom integrations. Note that a separate subscription is required.

    The ServiceNow® Financial Services Operations Integration with Visa application enables easier integration with workflow applications, such as the card operations dispute management playbook with Visa Resolve Online (VROL) subflows. Financial Services Operations Integration with Visa was enhanced and updated in the Zurich release.

    Financial Services Operations Integration with Visa highlights for the Zurich release

    ِEnable system administrators to control settings for features in the Financial Services Operations Integration with Visa application, such as, integration with specific APIs.

    See Financial Services Operations Integration with Visa for more information.

    Important:
    Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Enable cardholder purchase inquiry property
    Enables or disables integration with the Cardholder Purchase Inquiry API in the Visa card dispute playbook.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Activation information

    Install Financial Services Operations Integration with Visa by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.

    Related ServiceNow applications and features

    Playbooks for Customer Service Management
    Playbooks for ServiceNow® Customer Service Management provides a way to visualize business process workflows in a simple, task-oriented view for consistent responses to commonly encountered situations.
    Financial Services Card Operations
    The ServiceNow® Financial Services Card Operations application digitizes and automates the card operations of your financial institution, enabling quick processing of credit card applications and card transaction disputes.
    Financial Services Credit Operations
    The ServiceNow® Financial Services Credit Operations application enables the management of credit cases and tasks that are used in ServiceNow® Financial Services Operations workflows.
    Integration Hub
    Automate integration tasks by using ServiceNow components for ServiceNow® Workflow Studio, or develop custom integrations. A separate subscription is required.
    Integration Hub available spokes
    Activate spokes to improve your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.