Zurich release notes
Summarize
Summary of Zurich release notes
The ServiceNow® Zurich release introduces new products and applications alongside enhancements and fixes for existing offerings. These release notes are designed to help you understand the changes, prepare for the upgrade, and successfully upgrade your ServiceNow instance.
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Upgrade Guidance
Upgrading to Zurich requires thorough planning, testing, and validation. The release notes provide a structured approach, recommending that customers complete upgrade phases in sequence for the best outcomes. These phases include:
- Learning about new features and changes in Zurich
- Preparing your upgrade by selecting the target version and completing necessary preparations
- Executing the upgrade process and validating your instance
The notes also offer guidance on navigating the redesigned release notes experience to efficiently find relevant upgrade information.
Release Timeline and Patch Information
Zurich receives multiple release versions throughout the year, including patches and security updates. Customers can refer to the documented patch and hotfix release notes to stay current with fixes and improvements. Future release dates may change, so staying informed via the release notes is recommended.
Release Notes Tools
To streamline the upgrade process, ServiceNow provides tools to:
- Build customized release notes tailored to your upgrade path
- Generate personalized lists of fixed problems (PRBs) between your current version and target Zurich version
- View combined product release notes for cross-family upgrades on one page
These tools help customers quickly access relevant information and manage complex upgrade scenarios.
Upgrade Path Resources
Separate release notes guides are available for upgrading from previous major releases such as Yokohama, Xanadu, and Washington DC. Additionally, patch and hotfix notes for Zurich help maintain system stability post-upgrade.
The ServiceNow® Zurich release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance.
Path to successful upgrades
Upgrading your instance involves planning, testing, and validation. The release notes guide you through completing all of the phases and tasks for a successful upgrade.
Start your upgrade journey
To use the release notes in your upgrade process, choose the upgrade phase that you're ready to start with. It's recommended you complete the phases in the order listed. For a guide to the redesigned release notes experience, see Using the release notes.
Release timeline
New Zurich release versions are released throughout the year. Here are the current dates for Zurich patch and security patch releases. To view a full list of Zurich release versions, refer to Available patches and hotfixes. Future release dates are subject to change.
Maximize your release notes value
Learn how to navigate the redesigned release notes and find the information you’re looking for. Use new release notes tools to improve your upgrade experience.
Release notes tools
We've created some tools to help you review the release notes and upgrade more quickly and efficiently. For more information, see Build your own release notes.
- Release notes summaries
If you're interested in a specific set of release notes information, we've displayed release notes for all products by category. For example, you can read about the browser requirements for all Zurich products, all on one page.
- Personalized PRB release notes
Generate a cumulative list of all the problems that are fixed in an upgrade from your current release version to any available target version.
- Combined product release notes for cross-family upgrades
View all release notes information for any product, from any family release version to another, on one page.