IT Service Management release notes IT Service Management has new and updated features in the Zurich release. Change Management release notesThe ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Change Management was enhanced and updated in the Zurich release.Continual Improvement Management release notesThe ServiceNow® Continual Improvement Management application enables organizations to plan and implement service, process, and function improvements proactively. Continual Improvement Management was enhanced and updated in the Zurich release.DevOps Change Velocity release notesThe ServiceNow® DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced and updated in the Zurich release.Digital End-User Experience release notesThe ServiceNow® Digital End-User Experience (DEX) application is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. The DEX suite helps you resolve device and application issues proactively and provides easy access to self-service options. DEX was enhanced and updated in the Zurich release.Digital Portfolio Management (DPM) release notesThe ServiceNow® Digital Portfolio Management (DPM) enables you to view and manage the full life cycle of your services and applications. DPM was enhanced and updated in the Zurich release.Incident Management release notesThe ServiceNow® Incident Management application facilitates you to restore normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Zurich release.Now Assist for IT Service Management (ITSM) release notesThe ServiceNow® Now Assist for IT Service Management (ITSM) application brings agentic AI to IT Service Management. Now Assist for IT Service Management (ITSM) was enhanced and updated in the Zurich release.On-Call Scheduling release notesThe ServiceNow® On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Zurich release.Request Management release notesThe ServiceNow® Request Management application enables catalog items to be requested and fulfilled based on defined flows. Request Management was enhanced and updated in the Zurich release.Service Level Management release notesThe ServiceNow® Service Level Management application helps to gather service requirements, and monitor and report the quality and speed of the services provided. Service Level Management was enhanced and updated in the Zurich release.Service Operations Workspace for ITSM release notesThe ServiceNow® Service Operations Workspace application is a configurable workspace that provides a unified agent experience for multiple IT Service Management and IT Operations Management capabilities. Service Operations Workspace for IT Service Management was enhanced and updated in the Zurich release.Service Portfolio Management release notesThe ServiceNow® Service Portfolio Management application enables you to plan, design, build, and implement your services, service offerings, and service portfolios. Service Portfolio Management was enhanced and updated in the Zurich release.Walk-up Experience release notesThe ServiceNow® Walk-up Experience application enables you to create and manage an on-site support channel. Walk-up Experience was enhanced and updated in the Zurich release.
IT Service Management release notes IT Service Management has new and updated features in the Zurich release. Change Management release notesThe ServiceNow® Change Management application provides a systematic approach to control the life cycle of all changes, facilitating beneficial changes to be made with minimum disruption to IT services. Change Management was enhanced and updated in the Zurich release.Continual Improvement Management release notesThe ServiceNow® Continual Improvement Management application enables organizations to plan and implement service, process, and function improvements proactively. Continual Improvement Management was enhanced and updated in the Zurich release.DevOps Change Velocity release notesThe ServiceNow® DevOps Change Velocity application improves visibility into your DevOps data in a single system, automates and accelerates change processes, and helps you gain insights to measure the performance of your DevOps environment. DevOps Change Velocity was enhanced and updated in the Zurich release.Digital End-User Experience release notesThe ServiceNow® Digital End-User Experience (DEX) application is a cloud-based tool providing IT with comprehensive visibility and monitoring for user applications, networks, and devices. The DEX suite helps you resolve device and application issues proactively and provides easy access to self-service options. DEX was enhanced and updated in the Zurich release.Digital Portfolio Management (DPM) release notesThe ServiceNow® Digital Portfolio Management (DPM) enables you to view and manage the full life cycle of your services and applications. DPM was enhanced and updated in the Zurich release.Incident Management release notesThe ServiceNow® Incident Management application facilitates you to restore normal service operations while minimizing the impact to business operations and maintaining quality. Incident Management was enhanced and updated in the Zurich release.Now Assist for IT Service Management (ITSM) release notesThe ServiceNow® Now Assist for IT Service Management (ITSM) application brings agentic AI to IT Service Management. Now Assist for IT Service Management (ITSM) was enhanced and updated in the Zurich release.On-Call Scheduling release notesThe ServiceNow® On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Zurich release.Request Management release notesThe ServiceNow® Request Management application enables catalog items to be requested and fulfilled based on defined flows. Request Management was enhanced and updated in the Zurich release.Service Level Management release notesThe ServiceNow® Service Level Management application helps to gather service requirements, and monitor and report the quality and speed of the services provided. Service Level Management was enhanced and updated in the Zurich release.Service Operations Workspace for ITSM release notesThe ServiceNow® Service Operations Workspace application is a configurable workspace that provides a unified agent experience for multiple IT Service Management and IT Operations Management capabilities. Service Operations Workspace for IT Service Management was enhanced and updated in the Zurich release.Service Portfolio Management release notesThe ServiceNow® Service Portfolio Management application enables you to plan, design, build, and implement your services, service offerings, and service portfolios. Service Portfolio Management was enhanced and updated in the Zurich release.Walk-up Experience release notesThe ServiceNow® Walk-up Experience application enables you to create and manage an on-site support channel. Walk-up Experience was enhanced and updated in the Zurich release.