ReleaseOps release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of ReleaseOps Release Notes - Zurich Release

    The ServiceNow ReleaseOps application, introduced in the Zurich release, empowers developers to efficiently manage change deployments through pipelines and automated playbooks. It streamlines the testing, validation, and release of changes to production, providing both scheduled and on-demand deployment capabilities. ReleaseOps is available via the ServiceNow Store and is designed to enhance deployment workflows across development, testing, and production environments.

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    Key Features

    • Guided Setup: Simplifies initial configuration starting with version 1.2.1 through a step-by-step setup assistant.
    • Customizable Pipelines: Define deployment flows with playbooks to tailor how changes move through various instances in your ReleaseOps ecosystem.
    • Releases and Deployment Requests: Manage changes via releases that can contain multiple deployment requests; each request includes one or more update sets.
    • Scheduled and On-Demand Releases: Flexibly schedule releases or trigger deployments immediately as needed.
    • Automation of Testing and Validation: Automate necessary checks, tests, scans, and approvals to ensure reliable production releases.
    • Sample Pipelines and Playbooks: Use provided examples to quickly configure your ReleaseOps ecosystem and customize by duplicating playbooks.

    Practical Usage for ServiceNow Customers

    • Configure Your Ecosystem: Start with sample pipelines to deploy changes smoothly from development through to production.
    • Create and Customize Pipelines: Tailor deployment flows to your organizational needs by duplicating and editing playbooks.
    • Manage Releases: Specify release details including target instances and timing, promoting update sets into deployment requests within scheduled or on-demand releases.
    • Leverage Automation: Ensure all necessary validations are completed automatically before changes reach production, reducing risk and manual effort.

    Activation and Requirements

    ReleaseOps must be installed by requesting it from the ServiceNow Store. It is not supported in regulated environments or on-premises deployments. Customers should verify entitlement access before installation.

    Related ServiceNow Applications

    • App Engine Management Center (AEMC): Manage requests, deployments, and developers for custom applications.
    • Creator Studio: Build applications without coding.
    • ServiceNow IDE: Develop scoped applications with a Visual Studio Code–based environment.
    • ServiceNow Studio: Create and edit custom apps and files using an integrated development tool.

    The ServiceNow® ReleaseOps application enables developers to manage deployments using pipelines and the automation power of playbooks to streamline testing, validating, and releasing changes to production. ReleaseOps is a new application in the Zurich release.

    ReleaseOps highlights for the Zurich release

    • Use ReleaseOps guided setup to simplify initial configuration.
    • Customize ReleaseOps pipelines to move changes from development to production through as many instances as needed for your ReleaseOps ecosystem.
    • Schedule releases or deploy changes on-demand.
    • Automate the testing and validation process with ReleaseOps to ensure that the proper checks, tests, scans, and approvals are completed before releasing changes to production.

    See ReleaseOps for more information.

    Important:
    ReleaseOps is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Zurich release

    Pipelines in ReleaseOps
    A pipeline is the flow of a deployment in ReleaseOps. A pipeline's flow is defined within playbooks, which enables you to customize as needed.
    Releases in ReleaseOps
    Scheduled and on-demand releases are how changes are deployed to target instances with ReleaseOps. Releases can contain one or more deployment requests.
    Deployment requests in ReleaseOps
    Deployment requests contain one or more update sets, and are contained in a release.
    Configure a new ReleaseOps ecosystem
    Configure a new ReleaseOps ecosystem using the sample pipelines and playbooks to begin deploying changes from your development to test to production instances.
    Create a custom pipeline
    Create a custom pipeline to move changes through your production environment to testing by duplicating one of the ReleaseOps playbooks.
    Promote an update set for deployment
    When you're ready to deploy your changes, promote your update set to begin the deployment process.
    Create a deployment request for a scheduled release
    Create a deployment request for a scheduled release to contain your update set and enable your changes to move through the pipeline for deployment.
    Create a release
    Specify the details for your release, including the target instance that the changes deploy to and when the release should occur.
    ReleaseOps guided setup
    Starting with version 1.2.1 of ReleaseOps, you can use guided setup to help simplify the initial configuration process.

    Activation information

    Install ReleaseOps by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Additional requirements

    ReleaseOps is not supported in regulated environments or on-premise. Check your entitlements to determine whether you have access to ReleaseOps.