Product Catalog Management and Pricing Management release notes

  • Release version: Zurich
  • Updated July 31, 2025
  • 9 minutes to read
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    Summary of Product Catalog Management and Pricing Management release notes - Zurich Release

    The Zurich release enhances the ServiceNow® Sales Customer Relationship Management applications, specifically Product Catalog Management and Pricing Management. These features empower organizations to create and manage product offerings, catalogs, pricing, and discount strategies efficiently. Key updates include AI-powered semantic search, configurable product blueprints, advanced pricing strategies, and UI improvements with the Coral theme.

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    Key Features

    • AI-Powered Semantic Search: Enables agents and customers to perform intelligent search queries using synonyms, multi-language support, Boolean operators, and typo correction within the product catalog interface, improving product discovery.
    • Configurable Product Blueprints: Admins can generate and update blueprints using the CPQ Configurator. Blueprints define product attributes, rules, and child products, streamlining the configuration of customizable products for agents and customers.
    • Complex Characteristics Support: Allows definition of nested, object-based product characteristics with multiple data types (integer, decimal, date/time, arrays) to support sophisticated product configurations and fulfillment tasks.
    • Derived Product Pricing: Supports dynamic pricing where product prices are based on other product prices or transaction context, offering real-time visibility of price derivation during quoting and ordering.
    • Price and Quantity Ramps: Enables creation of scheduled pricing and quantity changes over time for configurable products with recurring pricing methods, supporting evolving deal strategies.
    • Cost-Based Attribute Adjustments: Allows pricing managers to set product costs based on attributes (e.g., model, size), improving margin calculations on quotes.
    • Pricing Plan Enhancements: Introduces new pricing steps such as Net Price Calculation, Line Rollup, and Header Rollup for better handling of configurable product pricing in quotes and orders.
    • UI Improvements: The Coral theme is now the default, offering a fresh, brand-neutral look with a dark mode option to enhance user experience and accessibility.

    Upgrade and Configuration Guidance

    • Review and potentially customize the default pricing plan introduced in Pricing Management v15.0.0 after upgrading.
    • Enable the CPQ Configurator by setting snprdpm.enableadvancedconfiguration to true if migrating from the legacy configurator.
    • Install Now Assist for Sales Force Automation (SFA) and configure AI Search before upgrading to enable AI-powered catalog searches.
    • Follow prescribed steps to activate AI Search, including running scheduled jobs and enabling system properties.

    Practical Benefits for ServiceNow Customers

    • Improved product discovery and configuration accuracy through AI-enhanced search and blueprint-driven product setup.
    • Enhanced pricing flexibility with dynamic pricing relationships, ramp scheduling, and attribute-based cost adjustments.
    • Simplified management of product catalog versions, including minor updates without versioning.
    • Streamlined integration capabilities via Pricing REST API for external systems.
    • Support for complex product characteristics enables more precise product definitions and better fulfillment processes.
    • Modernized user experience with the Coral theme and dark mode to increase usability for agents and customers.

    Activation and Availability

    Product Catalog Management and Pricing Management are available through the ServiceNow Store as part of the Sales Customer Relationship Management applications. The CPQ Integration application, which includes the blueprint feature, is also accessible via the store. Customers should refer to the store for installation and entitlement details.

    The ServiceNow® Sales Customer Relationship Management applications include the ServiceNow® Product Catalog Management and ServiceNow® Pricing Management features, which enable you to create and manage the product offerings, catalogs, pricing, and discounting strategies used in your organization. These foundational features were enhanced and updated in the Zurich release.

    Product Catalog Management and Pricing Management highlights for the Zurich release

    • Support AI-powered semantic search queries to find relevant product offerings and service specifications in the product catalog interface.
    • Generate and update product offering blueprints that guide the accurate configuration of customizable products by agents and customers.
    • Enable sales agents to create price and quantity ramps, a pricing strategy for increasing product pricing and quantity amounts over specified time periods.
    • Define pricing on product offers based on the price of other product offers or transaction context variables.
    • Use product characteristics to adjust product costs, which are then used in margin calculations for sales quotes.

    See Product Catalog Management and Pricing Management for more information.

    Important:
    Product Catalog Management and Pricing Management are available in the ServiceNow Store. The blueprint feature introduced in this release is provided with the CPQ Integration application available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Important information for upgrading Product Catalog Management and Pricing Management to Zurich

    Pricing Management v15.0.0 provides a default pricing plan that includes new steps to support pricing strategies introduced in this release. If you're using a custom pricing plan from an earlier release, review the default pricing plan, which is in a Retired state after you upgrade. Determine whether you want to publish the default plan or customize the default pricing plan for your needs. The default plan contains new steps for calculating net pricing and roll-up values for configurable products in quotes and orders: Net Price Calculation, Line Rollup, and Header Rollup steps. This pricing functionality existed in previous releases for quotes and orders but wasn’t included in the default pricing plan. To retain this previous functionality for quotes and orders, you must add the Net Price Calculation, Line Rollup, and Header Rollup steps in your custom pricing plan before you publish it for use.

    If you used the legacy product configurator previously and want to use the CPQ Configurator, after upgrading set the sn_prd_pm.enable_advanced_configuration system property to true. When set to true, this property enables the CPQ Configurator.

    If you want to use AI Search for product catalog searches, before upgrading install Now Assist for Sales Force Automation (SFA), which includes the plugins needed for AI Search functionality. After upgrading, complete various steps to implement AI Search. These steps include running a scheduled job to set up AI Search and enabling AI Search in the product catalog interface by setting the enable_ai_search_in_catalog system property to true. For details on these configuration steps, see Configuring AI Search for product catalog search.

    New in the Zurich release

    Product Catalog Management features
    Create configurable product offerings and associated blueprints
    Enable product catalog admins to generate blueprints for configurable products using the CPQ Configurator. A blueprint contains the product attributes, product relationships, product and pricing rules, and child products that control the structure of a configurable product offering. It also contains configuration rules, such as inclusion, exclusion, and determination. Blueprints drive the agent and customer experience when configurable products are added using the configurator. Catalog admins can review and update an offering blueprint in the CPQ Configurator, then publish the product offering to the product catalog.
    AI Search queries in the product catalog interface
    Enable semantic search features that agents and customers can use in the product catalog to find relevant product offerings. Users can search by product offer attributes, characteristics, and child offerings, and also view auto-complete suggestions. AI Search supports queries with synonyms, multi-languages, Boolean operators, and auto-correction (typo handling). Product catalog admins can configure stop words, synonyms, and rules that control the search results displayed.
    Complex characteristics
    Starting with Product Catalog Management Core v13.0, enable product catalog admins to define product and specification characteristics using an object-based structure that supports the following data types: integer, decimal, date and date time, and data arrays. For example, product catalog admins can use these new data types to define characteristics for communication products, such as routing characteristics, that have nested levels of characteristics and characteristic options. These complex characteristics can then be used to define conditions for setting decomposition, attribute propagation, and compatibility rules.
    • Agents can view and select the complex characteristics available for configurable product offerings when creating opportunities, quotes, and orders. Complex attributes are displayed as separate nodes in the product hierarchy tree of the legacy product configurator interface.
    • Fulfillment agents can perform fulfillment tasks that capture complex characteristic data for new or MACD orders.
    • Customers can view and select complex characteristics when using the Business Portal to order configurable products.
    Note:
     Complex characteristics aren’t supported in the CPQ Configurator.
    Pricing Management features
    Derived product pricing
    Define dynamic product pricing relationships between products, where the price for a product is derived from the price of another product or transaction-level values, such as the total quote value or annual contract value (ACV). When sales or order agents add the product to a quote or order, they can see how the product price is derived in real time.
    Price and quantity ramps
    Enable product catalog admins to identify configurable product offerings for which pricing ramps can be created. These product offerings must also have the recurring pricing method. Sales agents create price ramps for quote lines that define and schedule pricing and quantity changes as product deals evolve over a given time period.
    Product pricing changes related to MACD activities
    Support different price bases, such as original prices, fresh prices, or zero prices, used to calculate pricing for products during MACD activities.
    Cost-based attribute adjustments
    Enable pricing admins or managers to set different product costs based on product attributes, such as model or size, by using cost book-specific or product offering-based adjustments for cost book lines. Previously, only a single cost amount was captured for a product offering, even if the product had different attributes that affected the product cost. These adjustments determine the base product cost used to calculate profit margins for sales agents when they create quotes for customers.

    UI changes

    Coral theme
    Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.

    Changed in this release

    Product Catalog Management changes
    Support minor changes to published product offerings and specifications
    Make minor changes to published versions of a product offering or specification, without creating a version. Minor updates include changes such as modifying the product offering display name, description, or product image.
    Configurable product offerings
    The Create Product Offering form, used when creating product offerings, has two new options. The Configurable option indicates that the product offering is configurable and that it can be customized by agents and customers using the CPQ Configurator. The Enable ramps option indicates that price ramps can be defined for a configurable product.
    Enhancements for exporting and importing product catalog entities between ServiceNow instances
    Support the export and import of product catalog-related entities:
    • Product Catalog Management Core V15.0.0: During import, the system checks for minor updates to product offerings and specifications in the target version and imports them accordingly.
    • Product Catalog Management Core v13.0.0
      • Export catalog entities, such as complex characteristic hierarchies, default values for characteristics including complex characteristics for product offerings and specifications, catalog entity versions in any order, and more, such as fetching referenced specifications during export. For details, see Export catalog entities.
      • Import catalog entities, such as complex characteristic hierarchies, default values for characteristics including complex characteristics for product offerings and specifications, catalog entity versions in any order, and more, such as suppressing validation of business rule errors in logs. For details, see Import product catalog entities.
    Pricing Management changes
    CSM Pricing API

    Use the Pricing REST API to enable integration of Pricing Management features with external applications. The CPQ Configurator is integrated with the Pricing REST API, to display pricing information for configurable products.

    Published pricing and product eligibility matrices
    Starting with Context Rules Management v9.1.0, published pricing and product eligibility matrices can’t be edited. To change a published matrix, pricing or product catalog admins must generate a new version of the matrix. If needed, admins can use the allow_edit_on_published_matrices system property to enable editing of pricing and product eligibility matrices.
    Configurable pricing plan enhancements
    • Pricing plan changes in Pricing Management v15.0.0
      • Input Price Point column: Identifies the input for a pricing step.
      • Output Price Point column: Identifies the output resulting from the pricing step.
      • Analyze line changes step: This step uses the Delta Price Treatment Matrix to define how adjustments to sold products or contracts are handled by the pricing engine.
      • Annual Price Increase Adjustments for Ramps: This step applies the percentage Annual Price Increase to the list price of products that have pricing ramps enabled. Sales agents specify the percentage increase when they create price ramps.
      • Net Price Calculation step: This step calculates the net price using any automatic and manual adjustments made in quotes or orders.
      • Line Rollup step: This step uses the net price to calculate the cumulative pricing fields in quote and order lines that are rolled up to the parent line of bundled products.
      • Header Rollup step: This step calculates total pricing values, such as total annual or total monthly amounts, displayed at the header level.
      • Derived Price Calculation step: This step calculates the line prices using the Derived Pricing Matrix that defines the pricing source and the unit base list price for the price list line.
      • Calculate Delta Prices step: This step calculates product pricing during MACD activities using different price point bases, as configured by the pricing admin.
    • Pricing plan changes in Pricing Management v13.0.0
      • Apply Attribute-based Cost Adjustment step: This new step applies an attribute-based cost adjustment, either a percentage or markup or markdown of the cost book line cost. The pricing engine uses the cost adjustment to determine product costs when calculating margins for quote lines.
      • The Fetch Cost and Fetch Price List Price steps have been renamed Fetch Base Cost and Fetch Base Price List Price.

    Activation information

    The Product Catalog Management and Pricing Management features are included with Sales Customer Relationship Management store applications and don’t need activation. Depending on your entitlements, you can install the Product and Pricing Rules application for pricing and product eligibility matrices and the CPQ Integration application for the CPQ Configurator from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Accessibility information

    Dark theme
    The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.