Listening Posts release notes
The ServiceNow® Listening Posts application enables you to create simple pulse surveys to capture employee touch points, gain insights from employee feedback, and improve overall employee experience. This application is no longer supported starting with the Zurich release.
Deprecations
Starting with the zurich release, Listening Posts is being deprecated. It will be hidden and no longer available for activation. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.