Healthcare Operations Core release notes

  • Release version: Zurich
  • Updated November 4, 2025
  • 2 minutes to read
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    Summary of Healthcare Operations Core Release Notes

    The ServiceNow® Healthcare Operations Core application enhances operational efficiency for healthcare teams. The Zurich release, updated on November 4, 2025, includes significant improvements, particularly in embedding the Care Team Portal and user role management.

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    Key Features

    • Streamlined Launch Context: The embedding process of the Care Team Portal into EMR systems has been optimized, allowing for more efficient context configuration and supporting the capture of launch context tokens across multiple launches in Epic Hyperspace.
    • User Role Configuration: The user configuration process has been updated to enable more efficient assignment of roles and responsibilities, including the addition of Support Department Agent and Support Department Manager roles, and renaming existing roles for clarity.

    Key Outcomes

    Customers can expect improved integration of the Care Team Portal with their EMR systems and more selective user access through updated roles. The enhancements facilitate better operational workflows, ultimately leading to improved collaboration and efficiency within healthcare teams.

    Activation Information

    Healthcare Operations Core can be installed by requesting it from the ServiceNow Store. For additional details, customers are encouraged to visit the ServiceNow Store for a comprehensive list of available applications and submission requests.

    Related Applications

    • Care Team Mobile: A mobile solution for hospital care teams to report issues.
    • Care Team Operations for Healthcare IT: Handles healthcare IT case types using the Healthcare Operations Core data model.
    • Care Team Operations for Biomed: Manages biomed issues, utilizing the same data model.
    • Care Team Operations for Facilities: Addresses facilities-related issues in healthcare environments.
    • Care Team Operations for Environmental Services: Focuses on environmental issues, also using the Healthcare Operations Core data model.

    The ServiceNow® Healthcare Operations Core application streamlines and optimizes healthcare team operational tasks. Healthcare Operations Core was enhanced and updated in the Zurich release.

    Healthcare Operations Core highlights for the Zurich release

    • Leverage the streamlined launch context when embedding Care Team Portal into electronic medical record (EMR) systems.
    • Assign roles and responsibilities more efficiently with an updated user configuration process.

    See Healthcare Operations Core for more information.

    Important:
    Healthcare Operations Core is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Changed in this release

    Embedding Care Team Portal in Epic Hyperspace via Hyperdrive

    The process for embedding Care Team Portal into your EMR system has been streamlined to enable more efficient launch context configuration.

    The portal now supports capturing launch context tokens across multiple launches within the same Hyperspace session when embedding Care Team Portal into Epic's Hyperspace. Previously, only tokens captured from the initial launch were displayed.

    The FHIR endpoint is now retrieved dynamically, eliminating the need to embed it directly in the Single Sign-on Script.

    Setting up roles and responsibilities for Healthcare Operations users

    Roles and responsibilities have been updated to enable more selective user access.

    The following responsibilities were added in Healthcare Operations Core:
    • Support Department Agent
    • Support Department Manager
    The following responsibilities were renamed in Healthcare Operations Core:
    • Team Member has become Care Team Member
    • Team Manager has become Care Team Manager

    Healthcare operations users can now be assigned these responsibilities in the Edit member related list within healthcare organizations.

    Activation information

    Install Healthcare Operations Core by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Related ServiceNow applications and features

    Care Team Mobile

    ServiceNow® Care Team Mobile provides a mobile experience for hospital care teams to report issues to support departments.

    Care Team Operations for Healthcare IT

    ServiceNow® Care Team Operations for Healthcare IT contains the case types to report and fulfill healthcare IT issues and uses the Healthcare Operations Core data model from the Healthcare Operations Core application.

    Care Team Operations for Biomed

    ServiceNow® Care Team Operations for Biomed contains the case types to report and fulfill healthcare biomed issues and uses the Healthcare Operations Core data model from the Healthcare Operations Core application.

    Care Team Operations for Facilities

    ServiceNow® Care Team Operations for Facilities contains the case types to report and fulfill facilities issues in healthcare spaces and uses the Healthcare Operations Core data model from the Healthcare Operations Core application.

    Care Team Operations for Environmental Services

    ServiceNow® Care Team Operations for Environmental Services contains the case types to report and fulfill environmental issues in healthcare spaces and uses the Healthcare Operations Core data model from the Healthcare Operations Core application.