Legal Hold Notification release notes
Summarize
Summary of Legal Hold Notification release notes
The ServiceNow® Legal Hold Notification application, introduced in the Zurich release, helps organizations manage legal holds by preserving relevant information when required. It streamlines the legal hold lifecycle—from creating matters, assigning custodians, issuing notices, to tracking acknowledgments and ensuring compliance. The application supports sending notifications and reminders to custodians to enhance engagement and accountability, as well as a controlled process for closing legal holds while securely storing preserved data details. This application is available via the ServiceNow Store.
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Key Features
- Legal hold matter management: Submit, update, track, and close legal hold matters through a streamlined workflow to ensure compliance and reduce administrative effort.
- Submitting legal hold matters: Initiate data preservation when a legal hold is issued.
- Issuing legal hold notices: Notify custodians promptly to preserve relevant data and establish accountability.
- Legal hold notice acknowledgments: Record custodian acknowledgments to confirm their responsibility.
- Assigning new custodians: Add newly identified custodians to existing matters to maintain comprehensive data preservation.
- Acknowledgment reminders: Send reminders to custodians who have not yet acknowledged legal hold notices.
- Closing legal hold matters: Complete the preservation lifecycle when holds are lifted, retaining detailed data preservation records.
- UI enhancements: The Coral theme is now default for portals and mobile with options for a dark theme to improve usability and reduce eye strain.
Activation and Compatibility
Customers can install the Legal Hold Notification application by requesting it from the ServiceNow Store. It supports the latest stable versions of popular web browsers. The Coral theme with dark mode is available for enhanced accessibility and user experience.
Related Applications
- Legal Service Delivery: Connects legal teams and employees with intelligent workflows to manage legal requests and complex matters efficiently.
- Legal Service Delivery Practice Applications: Provides legal practice-specific solutions within the Legal Service Delivery suite.
- Now Assist for Legal Service Delivery: Offers AI-powered summarization of legal requests or matters to aid in understanding and documentation.
The ServiceNow® Legal Hold Notification application helps organizations manage their legal obligation to preserve relevant information when a legal hold is issued. It enables you to create legal hold notifications, add custodian details, and send notices to preserve legal hold-related documents. Legal Hold Notification is a new application in the Zurich release.
Legal Hold Notification highlights for the Zurich release
- Streamlined legal hold life cycle: Streamline the legal hold workflow by enabling you to create legal hold matters, assign custodians, issue notices, track acknowledgments, and ensure compliance throughout the process.
- Enhance custodian engagement by sending them legal hold notifications and reminders to ensure timely acknowledgment and accountability throughout the legal hold process.
- Reduce legal risk compliance with a controlled closure process. When the legal hold is officially closed, the Legal Hold Notification application stores detailed information about the preserved data.
See Legal Hold Notification for more information.
Legal Hold Notification features
- Legal hold matter management
- Manage legal hold matters by submitting, updating, tracking, and closing them through a streamlined process that reduces effort and ensures organizational compliance.
- Submitting legal hold matter
- Submit a legal hold matter to initiate the data preservation process when a legal hold is issued.
- Issuing legal hold notice
- Issue a legal hold notice to custodians to initiate timely data preservation, ensure accountability, and reduce the risk of data loss.
- Legal hold notice acknowledgement
- Record custodian acknowledgments of legal hold notices to confirm their responsibility to preserve data and ensure accountability.
- Assign new custodians
- Assign newly identified custodians to existing legal hold matters to ensure comprehensive and up-to-date data preservation.
- Acknowledge reminders
- Send reminders to custodians who haven’t acknowledged legal hold notices to ensure accountability in data preservation.
- Closing legal hold matter
- Close a legal hold matter once the hold is lifted to complete the data preservation life cycle.
UI changes
- Coral theme
- Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences.
Activation information
Install Legal Hold Notification by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Browser requirements
The Legal Hold Notification application works with the latest stable versions of popular web browsers. To find the list of supported browsers, see Browser support.
Accessibility information
- Dark theme
- The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability.