Interview management release notes
Summarize
Summary of Interview management release notes
The ServiceNow® Interview Management application, introduced in the Zurich release, streamlines the interview scheduling and management process by reducing manual effort and improving coordination. It supports structured workflows, scheduling preferences, and centralized monitoring to enhance efficiency and transparency throughout the interview lifecycle.
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Key Features
- Interview Substitution (Zurich Patch 9): Allows interviewers to substitute themselves in interviews directly via calendar invites or the Employee Center, eliminating offline coordination delays.
- Interview Health Tracking: Provides a configurable framework to monitor the status and health of interviews proactively, helping recruiters identify and address issues promptly.
- Configurable Interview Setup (Zurich Patch 1): Enables defining interview phases with custom names and durations to organize and plan interviews more effectively.
- Scheduling Preferences: Supports requesting and viewing scheduling preferences from both applicants and interviewers to facilitate seamless interview planning and reduce rescheduling.
- Interview Scheduling: Offers workflows for both self-scheduling and direct scheduling, considering calendar availability and preferences to minimize off-platform coordination.
- Interview Management: Recruiters and interviewers can update interview statuses, provide feedback, send reminders, and manage rescheduling, completion, or cancellations efficiently.
- Feedback Facilitation: Streamlines feedback collection and comparison to support informed hiring decisions.
- Enhanced Scheduling Efficiency (Zurich Patch 9): Auto-populated template variables reduce manual email editing when scheduling interviews.
- Applicant Response Tracking: Recruiters can track applicant responses to interview invites directly within interview records.
Activation and Requirements
The Interview Management application is available via the ServiceNow Store and requires activation through a request. It depends on the Hiring Core application for core data models and shared components, which must also be activated.
Related Applications
- Hiring: Enhances productivity with an intuitive hiring portal and streamlined hiring flows.
- Recruitment Workspace: Facilitates communication between recruiters, hiring managers, and applicants.
- Applicant Center: Provides applicants with a dedicated portal for engagement and process transparency.
- Talent Profile: Aggregates talent information across hiring workflows.
- Growth Experiences: Supports employee development and business outcome delivery.
- Employee Center: Centralizes employee portal functions across enterprise systems.
- HR Service Delivery: Automates HR interactions with cross-functional digital workflows for improved efficiency.
The ServiceNow® Interview management application streamlines the interview setup and scheduling process by minimizing manual tasks and improving efficiency. Interview management is a new application in the Zurich release.
Interview management highlights for the Zurich release
- Save time by using structured workflows to schedule and manage interviews.
- Configure interview phases and use them to schedule interviews in a more organized and planned manner, minimizing manual effort and inconsistency.
- Schedule interviews using workflows that support both self-scheduling and direct scheduling options. Consider multiple data sources, including calendar availability and declared scheduling preferences, to minimize rescheduling and eliminate off-platform coordination. Monitor interview health centrally to manage all interviews efficiently, with built-in reminders and notifications keeping everyone informed.
- Manage interviews by updating statuses, viewing or providing feedback, sending reminders, and rescheduling, completing, or canceling interviews as needed.
- Streamline feedback sharing and tracking, enabling hiring managers to effectively compare applications.
See Recruitment workspace for more information.
Interview management features
- Define your interview setup
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Configure interview phases with custom names, durations, and other key parameters, and then use them to efficiently schedule interviews, enhancing transparency and saving time.
- Request applicant to share scheduling preferences
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Request applicants on a job requisition to share their scheduling preferences to plan a seamless interview process.
- Request interviewer to share scheduling preferences
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Request interviewers on a job requisition to share their scheduling preferences to plan a seamless interview process.
- Share scheduling preferences
- As an interviewer, when requested by recruiters, share your scheduling preferences to help them schedule interviews accordingly.
- View applicant's scheduling preferences
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View the scheduling preferences shared by applicants to schedule interviews accordingly.
- View interviewer's scheduling preferences
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View the scheduling preferences shared by interviewers and schedule interviews accordingly.
- Schedule an interview
- Schedule interview with applicants on a job requisition to get started with the interview journey.
- Manage interviews as a recruiter
- As a recruiter or recruitment coordinator, manage interviews for a job requisition as needed. You can update the interview status, view feedback, send reminders, complete or cancel interviews, and more.
- Manage interviews as an interviewer
- As an interviewer, view the details of all the interviews that you’re a part of and manage them as required.
- Provide interview feedback as a recruiter
- As a recruiter or recruitment coordinator, provide feedback for interviews that you're a part of.
- Provide interview feedback as an interviewer or hiring manager
- As an interviewer or hiring manager, provide timely and constructive feedback on the interviews in which you participate, to support application comparison and well-informed hiring decisions.
Activation information
Install Interview management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
The Interview management application is delivered as a Store application. For plugin details, see the Store listing.
Additional requirements
The Hiring Core application provides essential data models and shared components for Hiring Experiences. The Hiring Core application must be activated.