Alumni Center release notes
Summarize
Summary of Alumni Center release notes
The ServiceNow Alumni Center application helps organizations maintain engagement with former employees, volunteers, and contractors. The Zurich release introduces a revamped Alumni Center experience with enhanced features for alumni and administrators, improving connectivity, profile management, and access to alumni services.
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Key Features
- Revamped Alumni Center: Alumni can update personal and employment history details, manage notification preferences, and access personalized job recommendations and alumni services through a modernized, Employee Center Pro-based interface.
- Self-registration for Alumni: Former employees can register themselves by providing personal details such as name, personal email, and employee number. The system validates personal email to ensure accurate alumni identification and prevent duplicate accounts.
- Automatic Alumni User Creation: Admins can configure termination conditions using HR profile fields to trigger automatic creation of alumni user accounts during employee offboarding, with options to require approval before account activation.
- Personal Details Verification: During offboarding, employees can review and confirm contact details to ensure smooth communication and accurate alumni onboarding. This task integrates into Employee Center to-dos and offboarding journeys.
- Admin Configuration: Alumni administrators can customize the self-registration form, manage termination triggers, and highlight recommended job opportunities to engage alumni effectively.
- Secure Document Access: Alumni can securely access their documents directly from their profile.
Activation and Installation
The Alumni Center app is available for installation via the ServiceNow Store. Customers need to request it from the store to enable the application in their instance.
Removed Features
Certain legacy system properties related to email domains and import settings have been removed, with their configurations migrated to a centralized Alumni Center configuration interface for simplified management.
Related Applications and Dependencies
- Explicit roles are required from Employee Center Pro and Human Resources Scoped App: Core.
- Soft dependency on the External User Self-Registration plugin enhances the self-registration functionality.
The ServiceNow® Alumni Center application provides a way to stay connected with former employees and non-employees like volunteers and contractors. Alumni Center was enhanced and updated in the Zurich release.
Alumni Center highlights for the Zurich release
- The application name Alumni Service Center is now called Alumni Center.
- As an alumni, you can see the revamped Alumni Center with Employee Center Pro experiences such as My Active Items, Proactive Prompts, and Content Widgets.
- As an alumni, you can use improved alumni services available out-of-the-box.
- As an alumni, you can securely access your documents directly from your profile.
- As an alumni, use the Register as alumni option to create an account with the Alumni Center and login to the Alumni Center website.
- As an alumni registering in the Alumni Center portal, you can enter details like first name, last name, personal email address and employee number which can be used to verify and match the ex-employee records.
- As an alumni, you can maintain and update your personal details directly within your profile.
- As an alumni, you can enter your legacy employment details and latest employment details to maintain your employment history.
- As an alumni, your can enable or disable notifications for recommended job opportunities, and news/event updates in your profile.
- As an alumni admin, you can configure the customer specific termination conditions using the HR profile fields to trigger alumni creation process automatically on employee termination.
- As an alumni admin, you can configure the Alum Self-registration form based on the organization needs.
- As an alumni admin, you can highlight and showcase the recommended job opportunities.
See for more information.
New in the Zurich release
- Alumni Center revamp
- The revamped alumni home page is a central hub where former employees can update their details, manage preferences, and access personalized job recommendations. It also provides quick access to alumni services, news, resources, and tasks to stay connected and engaged.
- Alumni Self-registration
- A former employee can sign up on the Alumni Center and provide details to register as an alumni.
The personal email provided by the employee is validated to verify the employee status ensuring accurate identification and preventing impersonation or duplication.
- Configure automatic alumni user creation
- Alumni user creation is streamlined with a configurable process that allows organizations to generate alumni accounts automatically during an employee offboarding. Configurable termination conditions can be used to create the alumni and admins can restrict automatic creation with approvals if needed.
- Personal Details Verification
- Employees in the offboarding stage can review and confirm their personal details such as email, phone number, and shipping address to facilitate effective communication post offboarding and ease alumni onboarding. The offboarding task is available in the Employee Center to-dos and offboarding journeys.
Removed in this release
- Email property - sn_asc.self_registration.personal.email.domains
- Deleted properties - sn_asc.import.default.state, sn_asc.import.user_name.max.tries, sn_asc.import.alumni.suffix
Activation information
Install Alumni Center by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.