All other Zurich fixes
The Zurich release contains important problem fixes.
- Zurich was released on July 31, 2025.
-
- 07-23-2025_1759
- glide-zurich-07-01-2025__patch0-07-15-2025
Important:
For more information about how to upgrade an instance, see ServiceNow upgrades.
For more information about the release cycle, see the ServiceNow Release Cycle.
Note:
This ServiceNow AI Platform® major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.
For a downloadable, sortable version of the fixed problems in this release, click here
All other fixes
| Problem category |
Problem |
Short description |
|---|---|---|
| Access Control | PRB1910493 | There is slowness when loading forms with 'Table Choice' fields, even after applying a 2000 record limit |
| Access Control | PRB1850716 | There should be a check for customization before the removal of the snc_internal ACL role from a set of ACLs |
| Access Control | PRB1836995 | Incorrect ACL evaluation for ref_xxx reference fields |
| Access Control | PRB1809096 | Selecting the Save button multiple times while assigning roles to groups will cause duplicate entries |
| Access Control | PRB1889272 | GlideSearch_Query/suggestions user context gathering triggers role creation |
| Access Control | PRB1859273 | A query that consumes significant time is invoked every minute by the UserHasRole Patcher sys_trigger |
| Access Control | PRB1862283 | The GlideAggregate addUserOrderBy API enables data to be ordered even when orderBy isn't allowed |
| Access Control | PRB1871654 | Access Analyzer displays that an ACL passed for public when the ACL role isn't |
| Access Control | PRB1822878 | Runtime protection needs to be added for invalid conditions in the security attribute |
| Access Control | PRB1838719 | ITIL role users are not able to create reports on metric_instance |
| Access Control | PRB1889718 | Addition of Query ACLs in Access Control |
| Access Control | PRB1889719 | Addition of Query ACLs in Access Control |
| Access Control | PRB1911812 | Ensures retain fields get the right ACLs when in table hierarchies |
| Access Control List (ACL) Rules | PRB1910491 | Enables QueryACLAuditor to run for a specific list of tables |
| Access Control List (ACL) Rules | PRB1910494 | Fixes QueryACLAuditor ACL generation for specific read ACL combinations |
| Access Control List (ACL) Rules | PRB1910496 | Fixes QueryACLAuditor ACL generation for some situations involving hierarchies of tables |
| Access Control List (ACL) Rules | PRB1910499 | Augments the description of ACLs, generated by QueryACLAuditor, to classify the field ACLs retained for their datatypes |
| Access Control List (ACL) Rules | PRB1910928 | Adds Business Rule to keep query_range ACLs synchronized with read ACLs in case of role modification |
| Activity Stream | PRB1888279 | The Translation button isn't turned on in a legacy Agent Workspace when dynamic translations are turned on |
| Activity Stream | PRB1890397 | Two extras in the SQL count from the activity jelly template are seen in znowassiststable, causing a DMT SQL Spike |
| Activity Stream | PRB1837845 | A 'File Attachment' type field isn't added in the activity log in Workspace |
| Activity Stream | PRB1897140 | A workspace activity stream isn't displayed for archived records |
| Activity Stream | PRB1867047 | Focus shifts from the 'Email' tab to the 'Comments' tab after resizing the middle divider pane |
| Activity Stream | PRB1743672 | Worknotes using Carriage Return aren't displaying in HR Agent Workspace when using edge encryption |
| Activity Stream | PRB1885876 | The activity stream isn't displaying a change of the field when the display name is the same |
| Activity Stream | PRB1888552 | Attachments aren't removed from an activity stream when stored on a secondary DBI |
| Activity Stream | PRB1848508 | Margin is removed but a visual separator is not added between colored worknotes |
| Activity Stream | PRB1849846 | 'Rich Text Editor' toggling causes the work notes editor to collapse to a single line, but upon opening the additional comments, three lines of space are displayed |
| Activity Stream | PRB1872733 | Usernames are domain separated, causing the user_id to display instead of the user's display name |
| Activity Stream | PRB1881272 | 'Multiple delete' should check the condition list for archive tables |
| Activity Stream | PRB1881847 | Attachments within the activity stream remain visible after being archived in workspaces |
| Activity Stream | PRB1890639 | Line separators don't appear between activity tiles when more than 200 tiles are in a stream |
| Activity Stream | PRB1892121 | Hyphenated names do not display properly in @ mentions |
| Activity Stream | PRB1895624 | Activity Stream displays sys_id instead of the display name |
| Activity Stream | PRB1822126 | The field order set in the 'Configure available fields' slush bucket in the Activity Filter is not in alphabetical order in the CSM Configurable Workspace |
| Activity Stream | PRB1830580 | Hyperlinks in Workspaces open in a new tab instead of the same tab |
| Activity Stream | PRB1834000 | Reaper query needs an index to perform optimally |
| Activity Stream | PRB1834293 | Activity stream activity events with empty 'event_created_by' field values cause the activity stream screen on mobile to crash |
| Activity Stream | PRB1843720 | The activity log captures changes but aren't displaying them as the newest entry in Workspace |
| Activity Stream | PRB1845623 | Margin was removed but separator was not added |
| Advanced Work Assignment | PRB1835521 | Interaction's handling duration gets incorrect times when time zone change occurs |
| Advanced Work Assignment | PRB1856445 | When ScriptableConversation.sendMessage is called with a case number, the impersonation fails when executed on AMB threads |
| Advanced Work Assignment | PRB1857820 | Agent Outside Workspaces that use OpenFrame soft phone are set to an 'Offline' presence state within a minute after the agent moves to an available state |
| Advanced Work Assignment | PRB1861735 | Work items are assigned to an agent even if they aren't available to receive a work item from that service channel |
| Advanced Work Assignment | PRB1873606 | The 'Work item - Accepted' business rule should ensure that the conversation is still in the 'chatInProgress' state |
| Advanced Work Assignment | PRB1884896 | 'Capacity' displays the incorrect value in a manual 'Allocation of Work' item from the 'Queued work' tab from Workforce Optimization |
| Advanced Work Assignment | PRB1914068 | The executeTimeoutJob from Advanced Work Assignment (AWA) might be attempting it again and going into a loop, blocking the node to come up |
| Advanced Work Assignment | PRB1789523 | The 'Last assigned' agent is offered multiple work items within a short period |
| Advanced Work Assignment | PRB1833789 | If the Agent logs out, the availability status should change to 'Offline' immediately |
| Advanced Work Assignment | PRB1844512 | Created Incident associated to incorrect Interaction record |
| Agent Assist | PRB1849244 | Variables associated to a record break Agent Assist Prefetch/Contextual Search |
| Agent Chat | PRB1846351 | Audio notifications don't play intermittently when the browser has 'Allow All Auto-Play' configured |
| Agent Chat | PRB1848604 | Exception encountered processing path: '/GlideInteraction_Mutation/exit_chat - Cannot exit an interaction unless it is a chat.' |
| Agent Chat | PRB1831657 | Translation issues occur when using 'Summarize action' in the chat as an agent |
| Agent Chat | PRB1846962 | Chat disappears if the user refreshes the page when a list is in the open tabs of SOW |
| Agent Chat | PRB1859329 | The globe icon doesn't appear for Agents when a user sends a message with Emojis |
| Agent Chat | PRB1868186 | The conversation history in the Agent Chat only displays one previous interaction |
| Agent Chat | PRB1838750 | Response template preview is obstructed/broken |
| Agent Client Collector for Visibility Content Pack | PRB1813541 | Certificates discovered by the tls_ssl port probe aren't creating a relationship with the host if Agent Client Collector is enabled on the host and the host credentials are not added for Discovery |
| Agile Development | PRB1909252 | Customized story numbers are overwritten by an upgrade |
| Agile Development | PRB1856400 | Agile Board is slow to load in all instances due to js_includes_agile_board.jsx file taking a long time to download |
| Agile Development | PRB1869872 | The Save button redirects to an old page instead of staying on the same pop-up modal |
| Agile Development | PRB1889742 | Addition of Query ACLs in Agile Development |
| AI Search | PRB1848428 | A blank screen is opened in a new tab when Now Assist generates an answer source (from AI search) |
| AI Search | PRB1852402 | SearchAnalyticsService. pruneSearchSignalEvents occasionally purges events with the wrong application ID |
| AI Search | PRB1864807 | Composite multi-field facets with one of the sources evaluates as late binding, then for the other source, doesn't return all facets on all tabs |
| AI Search | PRB1841579 | sn-search-combobox-desktop's use of createGraphQLEffect dispatches errorActionType due to a 401 error for public GraphQL endpoints |
| AI Search | PRB1887375 | 'OR' conditions aren't correctly evaluated in EVAM lite |
| AI Search | PRB1892031 | ais_country_to_search_language is not working |
| AI Search | PRB1825462 | The 'Remove' filter isn't working and can't be selected in Mobile view on an AI Search-enabled portal |
| AI Search | PRB1755617 | The DocID field is being populated with the wrong sys_id in the Search Signal Result Event table results |
| AI Search | PRB1826966 | Adding or removing a catalog from the topic creates two index events for different tables |
| AI Search | PRB1862683 | UIElevation_Theming_Variables on the Service Portal AI search page don't match colors with the Coral Figma design for a filter menu and filter focus state (MVR) |
| AI Search | PRB1847092 | A part of the query on sys _generative _ai _config has been ignored because of insufficient access for 'query_match operation on sys_generative_ai_config definition |
| AI Search | PRB1849093 | 'Search preview (New)' does NOT use the user session language as default, while 'Search Preview]'does |
| AI Search | PRB1871311 | 'There are 2 exact match results. View other records here' displays when there's 2 tables with the same prefix |
| AI Search | PRB1850255 | ScriptableSearchAdminQuery throws a NullPointException (NPE) |
| AI Search | PRB1789441 | 'Purge document' deletes all in the document in some scenarios because an incorrect query is generated |
| AI Search | PRB1770283 | When Automated Test Framework (ATF) test creates or updates records in a table that is indexed by AI Search, the sysevent record created by AI Search isn't rolled back |
| AI Search | PRB1843607 | The core_company list element has two elements (zip and phone) on the same position in a base instance |
| AI Search | PRB1857237 | Images aren't returned for Now Assist actions on Service Portal |
| AI Search | PRB1844187 | 'Global' search option in missing |
| AI Search | PRB1817619 | There's a blank UI screen when searching for the '**' query |
| AI Search | PRB1834892 | Polaris UI rendering issues |
| AI Search | PRB1859372 | Recently viewed suggestions for KB articles navigate to older version after a new version is published |
| AI Search | PRB1846575 | A custom image search on an AI search-enabled portal doesn't work after Xanadu upgrade |
| AI Search | PRB1847810 | When multi-node ingestion is enabled on a production instance, all cloned instances from production enable multi-node ingestion |
| AI Search | PRB1849325 | thumbnailHeader in the mini Genius Result Card is not translated |
| AI Search | PRB1849816 | AisQueryMetricsProcessor can populate ais_query_statistics table with NaN field values |
| AI Search | PRB1851725 | Typo Handling blocked terms state doesn't change from 'New' to 'Published' when publishing a search profile |
| AI Search | PRB1852129 | Selecting a search result in the Portal adds the parameter 'SearchTerm', leading to a 404 error |
| AI Search | PRB1852782 | Theming for AI Search in Service Portal |
| AI Search | PRB1854478 | Prevent Duplicate Genius Results |
| AI Search | PRB1856064 | NAP displays the error, 'Trouble processing your request' while promoted skills are working correctly |
| AI Search | PRB1857215 | There's a KB performance issue when there is a large number of user criteria assigned to a KB |
| AI Search | PRB1859931 | A business rule executes too many times, causing performance issues in an instance |
| AI Search | PRB1866244 | Conditions aren't displaying in a 'Form' view but are available in the 'List' view and 'Show XML', when the attribute 'ais_configuration_attribute' is deleted |
| AI Search | PRB1873873 | Users can't create fields on Genius Results |
| AI Search | PRB1883701 | The record doesn't display in a search until updated |
| AI Search | PRB1885792 | AI Search only logs sources that match a search in the sys_search_source_event |
| AI Search | PRB1886467 | AI Search results match incorrect template |
| AI Search | PRB1887343 | Dot-walked Entity View Action Mapper (EVAM) conditions don't work on extended tables |
| AI Search | PRB1895431 | The first 'regular' search in Full Page Experience (FPE) doesn't log SEARCH_EVENT, causing subsequent clicks not to be logged |
| AI Search | PRB1783862 | The wrong search events are deleted due to incorrect sort logic |
| AI Search | PRB1820883 | User context boost doesn't work for sys_user.country and sys_user.location.state |
| AI Search | PRB1832539 | Can't link existing STOPWORD ais_dictionary on Japanese mode in i18n |
| AI Search | PRB1833496 | evaluateSearchSubmit() in concourse_header.xml can cause console errors |
| AI Search | PRB1838852 | Search (AI enabled) box list groups are not announced to screen reader users |
| AI Search | PRB1838976 | From Global Search, searching for anything on the SOW/CSM workspace with Next Experience off redirects the user to the homepage instead of displaying results using UI16 |
| AI Search | PRB1842603 | Dot-walk facet is removed if the user has no table access to another table |
| AI Search | PRB1843571 | AI Search's NLQ Genius result 'None of the above' option doesn't work as expected |
| AI Search | PRB1889180 | Action-type columns aren't registered on the sys_search_genius _result_event_action table for NLQ Genius results |
| AI Search for Service Portal | PRB1877869 | Attachments with long file names on KB articles in the 'Faceted Search' widget are overlapping search result cards/containers when in mobile/responsive view |
| AI Search for Service Portal | PRB1856972 | After Xanadu upgrade, there are issues with autocomplete suggestions in typeahead search widget |
| AI Search for Service Portal | PRB1781702 | The heading structure on the 'Search results' page of the Employee Service Center (ESC) portal is confusing |
| AI Service - Glide Interfaces | PRB1816184 | PredictionServiceUtil. getPredictionServiceUrl throws an exception |
| AI Service - Glide Interfaces | PRB1889667 | Addition of Query ACLs in AI Service - Glide Interfaces |
| Analytics Data API | PRB1853319 | A date range selection isn't applied correctly |
| Analytics Data API | PRB1803606 | The y-axis is skewed, causing data to look compressed for the time series column in Data visualization |
| Analytics Data API | PRB1840570 | Multiple entries of the same table in filters |
| Analytics Data API | PRB1875077 | The semi-donut visualization displays data incorrectly, ignoring the applied interactive filter |
| Analytics Data API | PRB1875277 | The 'Group by' on the Report range field doesn't work properly for 2 scenarios |
| Analytics Data API | PRB1862043 | A pivot total isn't displaying the correct value in the total |
| Analytics Data API | PRB1890948 | In Platform Analytics's data visualization indicator scorecard, pagination isn't working as expected, and the breakdown elements are limited to 10 when the filter is applied |
| Analytics Data API | PRB1850498 | Grouping elements is sorted incorrectly when the DateTime field is used in the Group By on the BAR type Data Visualization |
| Analytics Data API | PRB1855199 | The previous score metrics in an indicator score card are selectable but not highlighted as links |
| Analytics Data API | PRB1889613 | In a single score visualization, the direction doesn't display correctly |
| Analytics Data API | PRB1894661 | When drilling down on a pie chart grouped by a 'Date' field with report ranges, the resulted list doesn't have proper conditions |
| Analytics Data API | PRB1822401 | Incident Resolve Time (incident.calendar_stc) is not seen as a duration when formatting data visualization values because it's of type integer, and was never changed to a duration |
| Analytics Data API | PRB1844659 | Selecting an element in a bar chart visualization in Platform Analytics opens the KPI Details unfiltered |
| Analytics Export API | PRB1853207 | Migrate export traffic to K8s by default for commercial environments |
| Analytics Export API | PRB1896576 | Inconsistency in Platform Analytics scheduled export file types when the 'com.glide.par.unified _analytics.enabled' property is true but 'com.glide.par.v _table_join.enabled' doesn't exist |
| Antivirus Scanning | PRB1835660 | The antivirus job updates all columns instead of only the 'State' column |
| Application Install Engine | PRB1837952 | Publishing a custom app to the app repo doesn't package dependencies, which could break dev after a clone down |
| Application Install Engine | PRB1869500 | The user is unable to upgrade a base app version when a batch install hosts a customized app |
| Application Install Engine | PRB1875817 | Script Assets aren't getting the latest content post upgrade, even though the plugin version has the ...latest/openFrameAPI setICContext method |
| Application Install Engine | PRB1820945 | The records sys_ui_view and sys_ui_related_list aren't deleted when the change is published to AppRepo from the source, and is installed in the app on the target |
| Application Install Engine | PRB1823337 | Translation (sys_translated_text) entries on the record producer aren't moving when importing customization changes from a source control |
| Application Manager | PRB1851833 | App Version of 'Now Assist Analytics' shows a mismatched installed version on App Manager from the actual installed version |
| Application Manager | PRB1868345 | A date format with blank spaces causes search functionality to fail on the new App Manager |
| Application Manager | PRB1872436 | Access to a crypto module is set to 'reject' by default for some users |
| Application Manager | PRB1876505 | Users are unable to view the 'Portfolio Planning Core' app in the New App Manager |
| Application Manager | PRB1892000 | There's a focus management issue on selecting 'view more' |
| Application Manager | PRB1772394 | Repairing a customized family plug only repairs the base plugin in New App Manager |
| Application Manager | PRB1817433 | GRC: Performance Analytics Premium Integration applications aren't visible for admin users |
| Application Manager | PRB1829981 | 'Repair Plugin' on sys_store_app displays 'Plugin not found' |
| Application Manager | PRB1845263 | Dependent Apps shows as 'Installed' on New App Manager when they are not actually installed |
| Appointment Booking | PRB1855548 | If the 'Consider holiday for lead time' flag is true, slots are displayed for a day before the actual expected day |
| Appointment Booking | PRB1869084 | A placeholder used for a label causes walk-up accessibility issues |
| Appointment Booking | PRB1870043 | The UI message 'Please select an appointment before submitting' isn't translated to Japanese on the first display |
| Appointment Booking | PRB1882094 | The Book Appointment and Reschedule Appointment UI actions intermittently aren't opening the 'Calendar' module |
| Approvals | PRB1825940 | When setting 'glide.approval.delegation.version' to 'v2', users are unable to view their direct approvals from the module |
| Approvals | PRB1845954 | Approval history shows an incorrect final approver's name |
| App Template Framework | PRB1866661 | A table label couldn't be captured into an update set |
| Archive Rules | PRB1817678 | The archive rule creates an archive table that uses the maximum length of the sys_choice label field for the choice field |
| Archive Rules | PRB1898325 | In the 'Archive Rule' form in 'Archive Related Records' tab, a related record can point or reference the main archive rule in the 'Reference Table Rule' field |
| Assessments | PRB1771534 | The business rule 'Create actual results' runs excessive queries, causing a long execution duration |
| Assessments | PRB1845111 | Incorrect error with date Handling in an assessment question |
| Asset Management | PRB1877822 | The 'Publish to Hardware' catalog doesn't work from Hardware Asset Management Workspace as the 'Category' menu can't be loaded |
| Asset Management | PRB1847718 | In the script include 'MobileUpgradeEngine', a query with the condition '.where('name', 'CONTAINS', sysId)' causes slow queries on the database |
| Asset Management | PRB1878196 | A modal displays the false value in the 'Manufacturer reference' field |
| Asset Management | PRB1845363 | HampLoanerUtils script include fails to trigger Asset-CI sync due to caching support |
| Asset Management | PRB1858221 | TOL client script 'Update Model and Quantity based on Asset' runs on a completed TOL |
| Asset Management | PRB1885045 | When the 'Consumable' display name is long, it tries to resize the 'Retire' form, but the modal window doesn't resize as well and can't access the right hand side of the form |
| Asset Management | PRB1888853 | Importing product models records doesn't calculate the display name correctly |
| Asset Management | PRB1888892 | In Hardware Asset Management, the 'Details' tab in each record in the workspace isn't displaying its translation |
| Asset Management | PRB1891998 | In Stockroom Transfer, partial transfers display negative values |
| Asset Management | PRB1894877 | List view allows incoherent updates for 'Consumed' and 'In use' states |
| Asset Management | PRB1832699 | Upon completing CSDM Activation, many records didn't receive the expected 'Lifecycle stage' and 'Lifecycle stage status' as per 'Lifecycle Mappings' |
| Asset Management | PRB1842448 | The Asset Location field is cleared when the asset is pending disposal and in a 'Retired' state |
| Asynchronous Message Bus (AMB) | PRB1910946 | The Record Watcher (RW) Asynchronous Message Bus (AMB) message censor doesn't work when AMB lazy load is turned off |
| Asynchronous Message Bus (AMB) | PRB1828006 | Sessions are excessively long-lived when they're kept alive by background transactions that aren't meant to keep the session alive |
| Asynchronous Message Bus (AMB) | PRB1909861 | A lazy load of AMB messages causes an additional query for every message published |
| Asynchronous Message Bus (AMB) | PRB1842663 | Persisted responders rw_cache are not synchronized in cluster |
| Attachment REST API | PRB1817700 | The 'Delete' method doesn't fire the ATTACHMENT_DELETED event for non-image files |
| Attachments to Records | PRB1848449 | Unable to upload an image to a field when 'glide.attachment.extensions' is not empty |
| Attachments to Records | PRB1821338 | Blocking the insert to an attachment table can result in a long-running attachment_uploaded.do transaction |
| Audit History | PRB1792070 | Changes to sys_audit_relation/audit_delete cascade deletion from STRY55288959 aren't included in the fix script |
| Audit History | PRB1794451 | The sys_audit generation process doesn't respect the sys_audit table custom field default value in Washington DC instances |
| Audit History | PRB1837362 | NoBroadcast() logs are consumed by Log Export Service (LES) topics |
| Authentication | PRB1852202 | A 'Tracking' status isn't changing to self-enrollment in a tracking table |
| Authentication | PRB1835271 | IDP-initated SLO fails if 'Auto Redirect IdP' is 'True' |
| Authentication | PRB1852793 | When the user has a user ID containing @snc and tries to log in with SSO, they are logged out of the instance after authenticating successfully with their IDP |
| Authentication | PRB1878139 | An outbound mTLS call works even when the keystore file is removed from the sys_certificate record |
| Authentication | PRB1836652 | User is redirected to the page in the property 'glide.authenticate.failed_requirement_redirect' instead of in the value in 'Failed Requirement Redirect' in an IdP record |
| Authentication | PRB1836821 | MFA does not work during partial upgrade from Vancouver to Xanadu for user-based MFA |
| Automated Test Framework (ATF) | PRB1850256 | AtfStepLogListener stores an unbounded list of errors |
| Automated Test Framework (ATF) | PRB1871599 | ATF files are displaying under the 'Copies to review' tab |
| Automated Test Framework (ATF) | PRB1874569 | Opening a form with 'view' can fail in Automated Test Framework (ATF) due to case sensitivity |
| Automated Test Framework (ATF) | PRB1828162 | Global property and script include is needed to support the text2test application |
| Automated Test Framework (ATF) | PRB1836892 | ATF fails to take a screenshot when full-page screenshots are enabled on a page with large elements hidden behind 'overflow' styling |
| Benchmark KPIs | PRB1904101 | Base instance KPI '% of new emergency changes' has only one contributing indicator |
| Cache | PRB1859536 | Error (*** ERROR *** null) raised from daily job 'Flush expired entries in Scriptable Table' |
| Case and Knowledge Management for HR Service Delivery | PRB1848541 | Choice List cache invalidation does not work properly |
| Case and Knowledge Management for HR Service Delivery | PRB1842199 | An RCA is generated when an HR lifecycle event is created |
| Case and Knowledge Management for HR Service Delivery | PRB1827858 | Ship RCA for a KB search in the target scope |
| Case and Knowledge Management for HR Service Delivery | PRB1844302 | Ad hoc tasks generated from a flow aren't supported in the playbook on HR Agent Workspace |
| Case and Knowledge Management for HR Service Delivery | PRB1839060 | Insecure RCAP for short_description on tasks within HR Scope |
| Case and Knowledge Management for HR Service Delivery | PRB1847148 | 'Auto Assign' on an HR Task incorrectly requires read access |
| Case and Knowledge Management for HR Service Delivery | PRB1853649 | The 'Awaiting acceptance' workflow/flow is not attached to an HR case when a user with an HR case writer role updates the state to 'Awaiting acceptance' |
| Case and Knowledge Management for HR Service Delivery | PRB1887320 | HTML dynamic parameters on HR templates aren't working as expected |
| Case and Knowledge Management for HR Service Delivery | PRB1896608 | After installing the com_sn_hr_core plugin, the behavior of the UI action 82183da3c3511200f7d1ca3adfba8f21 is changed |
| Case and Knowledge Management for HR Service Delivery | PRB1783090 | Duplicate comments appear after applying and editing an HR template to an HR task |
| Case and Knowledge Management for HR Service Delivery | PRB1796102 | Email notifications are not triggered even after following and unfollowing the customer, or when the email is opened |
| Case Management | PRB1858881 | setValue with GlideForm API does not update values correctly in case of external user |
| Case Management | PRB1846782 | Deleting task_time_worked entries with the com.snc.time_worked.update_task_timer property enabled doesn't update the Time Worked field |
| Case Management | PRB1849527 | When a change request is associated to cases in any workspace, the same change can be associated with two cases |
| Case Management | PRB1862186 | An automated root cause analysis workflow fails with an error: 'NSE0014:Failed to initialize pipeline: No columns to parse from file' for the sn_customerservice_case table |
| Case Management | PRB1881412 | There's query match errors on 'Customer Information' with the message: 'Part of the query on sn_customerservice_case has been ignored because of insufficient access for 'query_match' operation on sn_customerservice_case.active' |
| Case Management | PRB1883574 | When a user selects 'Add child' in the 'Child Case' related list, the child case isn't added to the parent case as expected |
| Case Management | PRB1883755 | When users propose a major case and don't enter any value for the 'Business impact' field in the pop-up, the 'Business impact' field value on the case displays 'undefined' |
| Case Management | PRB1889134 | The time data on Resolution Shaper is incorrect when changing the language |
| Case Management | PRB1889703 | Addition of Query ACLs in Case Management |
| Change Advisory Board (CAB) Workbench | PRB1882272 | If the approval is added manually, a CAB meeting displays an Approve button after the user approves a change |
| Change Management | PRB1867284 | A JavaScript error 'TypeError: model.mandatoryFields is not a function' occurs in the console on approving a change request, which causes Automated Test Framework (ATF) tests to fail |
| Change Management | PRB1849821 | The 'Closed Change Count' field under the 'std_change_ record_producer' table is calculated incorrectly when multiple template records are created with the same template name |
| Change Management | PRB1890642 | A sidebar discussion's subject displays as 'undefined' for a change |
| Change Management | PRB1848243 | A related list action on an impacted CIS related list generates a RhinoEcmaError warning error in the logs |
| Change Management | PRB1848323 | The Metric Definition DEFN1003930 script is not validating results in while loop |
| Change Management | PRB1849118 | While selecting the SLA stage button, the content gets expanded at the bottom of the screen, but the Screen reader doesn't read that the content was expanded |
| Change Management | PRB1851672 | The Admin Console shows 'Dashboard tab does not have a valid page reference' for the base instance package 'Change Management - App-ITSM-UK' |
| Change Management | PRB1857823 | The Change Success Score plugin does not install dashboards |
| Change Management | PRB1887274 | An updated standard change template name isn't reflecting on the same version |
| Change Management | PRB1895395 | A standard change template record producer condition builder filter operator is broken when the variable type 'List Collector' is used in conjunction with a standard change template field |
| Change Management | PRB1897161 | ChangeTypeChg ReqAPISNC. hasStateAttribute calls a non-existent function |
| Change Management | PRB1903893 | Standard template search issue |
| Change Management | PRB1830468 | The current planned start and end dates are defined on the email template for a canceled invite |
| Change Management | PRB1844331 | glide.ui.risk_calculate_rule is set to Business Rule and Change Request UI action Update rather that Save used, View Details in Risk message link broken in list view |
| Change Management | PRB1844726 | Issue with the CAB Workbench meeting notes Edit button |
| Change Management - Risk Assessment and Intelligence | PRB1877870 | Stale assessable records are present in Risk Assessment |
| Citrix Reconciliation | PRB1859106 | The job 'SAM - Create Citrix Software Installs' causes replication lag alerts |
| Client Scripts | PRB1818770 | When an onchange script on name-value pairs with a field, the value on the field doesn't change dynamically in the Service Operations Workspace |
| Client Scripts | PRB1820723 | g_form.clearFormMessages() no longer works |
| Client Scripts | PRB1790658 | The script to copy the currency symbol isn't working in the Workspace UI, but works as expected in the UI16 |
| Cloud Encryption | PRB1843119 | The key rotation reminder trigger has been deleted or unintentionally altered causing an HMAC failure |
| Cloud Provisioning and Governance | PRB1843246 | A cloud discovery schedule created to run with a MIDcluster picks an MID Server other than that of the MID cluster when all the MIDs in the cluster are down or paused |
| Cloud Provisioning and Governance | PRB1749915 | The business rule 'Reconcile VMs on state change' can miss updates that occur within the same second |
| Cloud Provisioning and Governance | PRB1823676 | The 'Variable' value of a masked type value isn't correctly propagated to Azure when it contains a special character |
| Cloud Provisioning and Governance | PRB1844376 | The ACL sc_task.state was updated without documentation that notes the requirement of an ITIL role |
| Cloud Provisioning and Governance | PRB1845785 | Discovering LDC from the Cloud Admin Portal page causes sn_smd_action_processor transactions to get stuck and occupy default semaphores |
| Cloud Provisioning and Governance | PRB1889715 | Addition of Query ACLs in Cloud Provisioning and Governance |
| CMDB Data Manager | PRB1887462 | There's improper use of current.update in a business rule |
| CMDB Data Manager | PRB1878937 | In Data Manager, failed policies prevent subsequent policies from executing |
| CMDB Data Manager | PRB1892812 | Archive tasks are closing as 'Closed Incomplete' due to the user language being Canadian French |
| CMDB Identification and Reconciliation | PRB1895738 | A fix script causes high DB CPU load/DB backup failure/long running jobs |
| CMDB Identification and Reconciliation | PRB1819169 | The 'Related Entry' business rule prevents the addition of valid criterion attributes |
| CMDB Query Builder | PRB1791382 | CMDB Query Builder results' count isn't consistent |
| Code Signing | PRB1854759 | Frequent updates on the 'sn_kmf_record_signature' table leads to excessive generation of text index events |
| Code Signing | PRB1857416 | Signatures created by signing jobs have an empty 'update_name' field |
| Code Signing | PRB1860810 | Generate signatures for sys_auto_script table with wildcard mode |
| Code Signing | PRB1837094 | When no matching certificates are found, the REST API returns a status of 500 |
| Column Level Encryption | PRB1822134 | Long running query triggered from the base instance job 'Mass Encryption Job' causes rapid disk growth issues |
| Column Level Encryption | PRB1820743 | Inactive caller policy records shouldn't be used when fetching a list of available crypto modules |
| Column Level Encryption | PRB1829680 | Key Migration should succeed when EFCs and tables are in different scopes |
| Column Level Encryption | PRB1837482 | Attachment generation fails when running a flow or background job as a system user, as it tries to encrypt even though it doesn't have access to the module |
| Column Level Encryption Enterprise | PRB1879823 | The 'Mass Decryption' job doesn't decrypt all the records in the table after EFC is turned off due to escaped and not decryptable HTML fields |
| Communities | PRB1841445 | The Name/ Label of the Subscribe button is not descriptive enough |
| Communities | PRB1889697 | Addition of Query ACLs in Communities |
| Communities | PRB1889700 | Addition of Query ACLs in Communities |
| Condition Builder | PRB1856883 | The 'Is a' filter operator is not available in platform analytics |
| Condition Builder | PRB1768438 | The operators 'Is Same' and 'Is Different' don't work once they are modified |
| Condition Builder | PRB1768584 | A user with the role filter_group can see all the groups in the list 'Save filter' in the Service Operation Workspace |
| Condition Builder | PRB1843635 | The 'Save' filter for duration is null and is reflected as '0 second' |
| Condition Builder | PRB1844353 | The date picker in the report condition builder shows an incorrect format |
| Condition Builder | PRB1896719 | Adding tags as a filter field in Condition Builder doesn't filter the list correctly in the case of DB views |
| Condition Builder in Core UI | PRB1902380 | The tags 'does not have' and 'excluding' filters are cleared from the table view query |
| Configuration Management Database (CMDB) | PRB1858811 | getED() throws NullPointerException inside getFieldsToRefreshHistory() |
| Configuration Management Database (CMDB) | PRB1862264 | Table clean conditions must be updated regardless of customization |
| Configuration Management Database (CMDB) | PRB1894123 | Since Yokohama, the 'Audit Relationship Changes' business rule on cmdb_rel_ci has an undefined 'gr' variable in the conditions, causing warnings in the system log |
| Configuration Management Database (CMDB) | PRB1843314 | The parent/child descriptor is not observed for the cmdb_rel_user_type and cmdb_rel_group_type tables in the CI relationship formatter |
| Configuration Management Database (CMDB) | PRB1828602 | getED() throws NullPointerException inside getFieldsToRefreshHistory() |
| Configuration Management Database (CMDB) | PRB1826450 | Slow query for the job 'ASYNC: Script Job' is related to 'MetricProcessorScript.requiredProcessor', causing high HLL |
| Configuration Management Database (CMDB) | PRB1846975 | Selecting 'Update' in the New Application Service UI while the 'Set Relationships' slushbucket is loading causes relationships that were previously set to be deleted |
| Configuration Management Database (CMDB) | PRB1847131 | The Related List condition is not used during task generation |
| Configuration Management Database (CMDB) | PRB1868458 | The empty domain path in the cmdb_datasource_last_update table causes problems with IRE Reconciliation rules in a domain-separated instance |
| Configuration Management Database (CMDB) | PRB1800358 | An error from the scheduled job occurs, 'ASYNC: com.glide.script.RhinoEcmaError: Expected argument of type object, but instead had type undefined' |
| Configuration Management Database (CMDB) | PRB1749714 | After a CI is deleted in accordance with the delete policy, cmdb_ci_state_management_task_to_ci still retains a reference to the deleted CI |
| Configuration Management Database (CMDB) | PRB1849713 | Form layout changes in the child table are deleting sections in the parent table |
| Configuration Management Database (CMDB) | PRB1851413 | Disable the logging Unique key volition exception when it is expected and the retry mechanism is in place |
| Configuration Management Database (CMDB) | PRB1856027 | Duplicate related items are inserted when using a bulk query of related items |
| Configuration Management Database (CMDB) | PRB1858897 | Business processes are moving to the 'Published' state from the 'Draft' state on an update |
| Configuration Management Database (CMDB) | PRB1859487 | A script is missing 'Add active query' on a discrepancy report |
| Configuration Management Database (CMDB) | PRB1859675 | Limit partial payload memory usage |
| Configuration Management Database (CMDB) | PRB1862262 | There's a UI issue of not displaying an identification rule upon an initial visit |
| Configuration Management Database (CMDB) | PRB1865173 | An attestation policy creates events on deleted data management tasks |
| Configuration Management Database (CMDB) | PRB1866573 | last_discovered isn't populated correctly inside a multisource table |
| Configuration Management Database (CMDB) | PRB1871212 | The relationship editor displays 'Used by' twice in the menu |
| Configuration Management Database (CMDB) | PRB1872524 | There's an exception RTE BeforeScript when trying to replace values corresponding to an item |
| Configuration Management Database (CMDB) | PRB1873098 | The most recent discovery isn't updated in no change when source_recency _timestamp is passed in the payload |
| Configuration Management Database (CMDB) | PRB1875038 | The color contrast ratio for the Many to Many button is less than 3:1 |
| Configuration Management Database (CMDB) | PRB1877916 | Remove alm_asset from non-CMDB supported tables in Identification and Reconciliation Engine (IRE) |
| Configuration Management Database (CMDB) | PRB1880595 | Some script includes marked as sandbox use APIs not compatible with sandbox |
| Configuration Management Database (CMDB) | PRB1891563 | Base instance table cleaner deletes report data in QB |
| Configuration Management Database (CMDB) | PRB1893882 | Performance degradation in Table Cleaner rule for cmdb_multisource_data on large instances |
| Configuration Management Database (CMDB) | PRB1893946 | Encoded query conditions evaluated with Filter.java can be cached |
| Configuration Management Database (CMDB) | PRB1895194 | Multi-source doesn't set domain path |
| Configuration Management Database (CMDB) | PRB1904681 | Timeline widget (both classic History Timeline and Unified Map timeline) in CMDB Workspace does not display CI-related changes |
| Configuration Management Database (CMDB) | PRB1907569 | For CMDB 360 Query 3, Source 1/Source2 are displaying correctly when 'Compare to CMDB' checkbox is selected and Source 1/Source2 are empty when 'Compare to CMDB' checkbox is not selected |
| Configuration Management Database (CMDB) | PRB1718086 | There are false identifier entries in the CI Class Manager |
| Configuration Management Database (CMDB) | PRB1753957 | An inactive choice option is selected as the default option when a new record is created from a list filter |
| Configuration Management Database (CMDB) | PRB1762850 | The 'Query Builder' page shows an error for loading a hardcoded invalid query |
| Configuration Management Database (CMDB) | PRB1821929 | Kubernetes Pod Lifecycle stage/status keeps flipping |
| Configuration Management Database (CMDB) | PRB1822080 | CSDM allows users to create computer configuration items (CI) with invalid combinations |
| Configuration Management Database (CMDB) | PRB1825003 | A submission through the API with the patch method isn't working as expected for the Portuguese language |
| Configuration Management Database (CMDB) | PRB1835043 | The Xanadu true-up version for CMDB Workspace should be updated to add the domain_master attribute for the cmdb_dependent_ci_ledger table |
| Configuration Management Database (CMDB) | PRB1841971 | The duplicate CI info message base instance Client script (cmdb_ci table) significantly impacts the CI loading process |
| Configuration Management Database (CMDB) | PRB1845188 | Duplicate CI in the default related items list |
| Contextual Search | PRB1887986 | There's an incorrect Japanese translation for the Attach to Incident button |
| Contextual Search | PRB1893343 | AI Search is not working on Employee Portal |
| Contextual Security Manager | PRB1799797 | Threads can race to rebuild the SCOPE_PROTECTED _ROLES_CACHE, placing unnecessary load on the underlying database |
| Continual Improvement Management | PRB1851733 | The 'Improvement initiative' type field shows all choices for all languages and also an inactive choice |
| Continual Improvement Management | PRB1865530 | There's missing fields in Continual Improvement Management (CIM) |
| Continuous Integration/Continuous Delivery (CI/CD) API | PRB1851443 | Mutex remains after an attempted release after it is expired |
| Continuous Integration/Continuous Delivery (CI/CD) API | PRB1855384 | The 'Discovery - Sensors' Business Rule may process ecc_queue record before the 'Source Control Response' Business Rule |
| Contract Management | PRB1847702 | ITIL users are able to view 'Inventory' and 'Contract management' module, even though they don't have the required access |
| Contract Management | PRB1863234 | In Service Operations Workspace, there's an 'Add button' issue when linking a CI to a contract |
| Contract Management | PRB1866385 | In Hardware Asset Workspace, the 'Adjust UI action for Contract' record generates an error: 'Expected format: [CUR;1234.56] or 1234.56' |
| Contract Management | PRB1875130 | Performance improvement for the 'Contract Compliance Checks Scheduled' job |
| Contract Management | PRB1889710 | Addition of Query ACLs in Contract Management |
| Core Platform | PRB1843825 | CSRF token rotation is not happening during login flows |
| Core Platform | PRB1691708 | A potential deadlock can occur when ConnectionTimeInstrumenter is configured with a low threshold |
| CSM Guided Decisions and Machine Learning | PRB1856857 | Updating Guided Decisions Experience generates unique key violation errors while loading db_image objects |
| Currency Administration | PRB1785272 | in-ID locale (Indonesia) does not convert currency values |
| Currency Administration | PRB1827933 | The currency amount warning message doesn't display on workspaces |
| Currency Administration | PRB1841102 | A Calculated field of type 'Currency' does not work properly |
| Customer Experience for Field Service Management | PRB1861846 | If the browser session is kept open, an FSM Agent ETA widget continues to update with GPS information |
| Customer Operations for Customer Service Management | PRB1879390 | Viewing history for a csm_consumer can trigger an update to the consumer record if there are differences between the address of the consumer and its cmn_location |
| Customer Service Management | PRB1893694 | On guided setup, the 'Activate customer central' page displays 'no record found' |
| Customer Service Management | PRB1848565 | Creating a consumer user from a consumer form doesn't work |
| Customer Service Management | PRB1866143 | 'Time worked' zeroes out when the other person saves time to the same case |
| Customer Service Management | PRB1896029 | In a 'Recipient' list, uploading users receive an 'undefined users were added to the recipients list' message |
| Customer Service Management | PRB1846185 | A canvas error is thrown during the Knowledge article duration |
| Data Archiving | PRB1865429 | Infinite recursion is possible in the 'Archive Reparent Retry' job |
| Data Archiving | PRB1826830 | Rearchiver runs for few days due to incorrect query logic when the archive rule has an 'OR' condition |
| Database Indexes | PRB1891295 | 'Drop Index' functionality wasn't following the complete drop index process |
| Database Persistence | PRB1895614 | GlideUpdateManager2. saverecord() doesn't use a self-cleaning mutex |
| Database Persistence | PRB1835308 | Glide is forcing array_denormalized to 'true' on lists of choices |
| Database Persistence - Data Access | PRB1715251 | There's a syntax error when adding a dot-walked column with the type 'fx_currency' to a report |
| Database Persistence - Data Access | PRB1881821 | Unable to recognize the alias DBI quote in SqlJoinOptimizerV2 |
| Database Persistence - Data Access | PRB1859194 | Identified shadow tables containing 'my_row_id' as a primary key (PK) are causing PK mismatch with TableCloner |
| Database Persistence - Data Access | PRB1903695 | Between operator on a function field from a reference column returns incorrect query/data |
| Database Persistence - Data Access | PRB1825857 | Unused and missing joins in query generation for a TS query with many 'contains' conditions |
| Database Persistence - Data Management | PRB1850816 | z_tmp tables should not be eligible for compaction |
| Database Persistence - Data Management | PRB1885210 | Randomize the monthly/yearly physical table stats aggregator/gatherer scheduled jobs |
| Database Persistence - Data Management | PRB1908446 | Turn off the 'Collect Reliability Metrics for Data Management' job |
| Database Persistence - Data Management | PRB1884666 | TableCleaner. deleteAttachments() has an infinite loop and is unable to delete encrypted records |
| Database Persistence - Data Management | PRB1850725 | Fix the attachment, audit and journal data for failed reparent records |
| Database Persistence - Data Management | PRB1861048 | ServiceNow documentation displays incorrect information for the 'Clean peripheral' option |
| Database Persistence - Data Management | PRB1884643 | Unreferenced record cleaner (URC) doesn't handle parent tables which are sharded and archived |
| Database Persistence - Data Management | PRB1827006 | An invalid GlideLogLogger query detected |
| Database Persistence - Data Management | PRB1841958 | Failure to clean any records on a gateway table if more than 100 records are found |
| Database Persistence - Data Management | PRB1845280 | Users see a null point error when turning on archive debugging |
| Database Persistence - Data Scale | PRB1841215 | Restrict primary key-ordering injection for Postgres only |
| Database Persistence - Data Scale | PRB1898714 | A connection becomes vulnerable to sharing when it's marked for recycle |
| Database Persistence - Data Scale | PRB1881949 | In some edge cases, if a Tx is canceled, fast lock isn't released |
| Database Persistence - Data Scale | PRB1818284 | Gateway checks log failures if the sys_properties table is missing |
| Database Persistence - Data Scale | PRB1824916 | Query rewrites don't apply on already optimized queries by union optimization or left join coercion |
| Database Persistence - Data Scale | PRB1860988 | Instance became inaccessible after testing |
| Database Persistence - Data Scale | PRB1782312 | API calls using sysparm_offset+sysparm_limit parameters runs the query without a defined 'Order by', causing results to not return consistently in RaptorDB |
| Database Persistence - Data Scale | PRB1785985 | Excessive warnings for 'Close of a statement with open ResultSet on connection' for 'SHOW CHARACTER SET' |
| Database Persistence - Data Scale | PRB1814166 | Unable to suggest an index from sys_query_pattern after scheduling a drop index in sys_index_suggestion |
| Database Persistence - Data Scale | PRB1832468 | AHA ignores IntendedPrimaryURL, and nodes won't start when multiple primaries are present |
| Data Privacy (Classic) | PRB1840597 | Admins are unable to see rollback record fields |
| Data Privacy (Classic) | PRB1850400 | End user cannot use Privacy APIs to redact sensitive data during chat session |
| Data Privacy (Classic) | PRB1870460 | The 'Data Privacy Job' fails to schedule due to multiple active data patterns without an assigned privacy technique |
| Data Privacy (Classic) | PRB1893749 | The Trail License button is not displayed on a New TD instance after installing Data Discovery and Data Privacy App |
| Data Privacy (Classic) | PRB1820207 | The gs.getMessage() API isn't translating the key for a sys_ui_message record |
| Data Privacy (Classic) | PRB1844781 | Raise max limit of characters for Data Privacy APIs |
| Data Visualizations | PRB1899063 | The Date filter does not apply to a data visualization with the 'Indicator' data source |
| Date Picker | PRB1822180 | g_form.ClearValue doesn't clear the date value in the UI Builder form component in Xanadu |
| Decision Table (Family) | PRB1881039 | Users are experiencing an issue where input choices are lost when creating a draft version of a 'Decision' table |
| Declarative Actions | PRB1839321 | Customize flow on the 'Order' line item loads a blank screen for Order Agent/Order Admin users |
| Declarative Actions | PRB1850014 | Declarative action throws JSONObject['value'] not found when assignment group is changed |
| Declarative Actions | PRB1844810 | There's a console error pointing to the sn-form-internal-uiactionbar on any page on the TNI workspace |
| Delegated Development and Deployment | PRB1839959 | New 'Permission Restricted' permission sets are not auto-assigned to groups with the All Metadata permission set on upgrade. |
| Dependency Views | PRB1882299 | Dependency view indicators can appear as blocks or hidden based on an indicator icon and theme |
| Discovery | PRB1822075 | JEAv2 implementation is not working as expected with the error, 'ERROR: Cannot validate argument on parameter 'Property'. The argument '__CLASS' does not belong to the set' |
| Discovery | PRB1890807 | There's multiple errors during vCenter Discovery: '[WSClient:99] Exception caught while invoking method: RetrieveProperties' |
| Discovery | PRB1819892 | The AWS_Cross 'Assume Role' functionality is not working for Cloud Discovery Workspace (CDW) |
| Discovery | PRB1848353 | SSRS Impact on ACC and MID Server |
| Discovery | PRB1848940 | ApplicationDependencyMapping that throws g_probe is not defined in syslog |
| Discovery | PRB1850117 | The 'Websphere on Unix pattern isn't triggered when Enhanced ADM (ADME) is enabled |
| Discovery | PRB1629842 | There's missing logic for hot migrations on Vcenter |
| Discovery | PRB1804080 | Discovery is unable to detect port 161 |
| Discovery | PRB1808081 | Service Mapping fails to fetch files with non-English AIX Linux/Unix |
| Discovery | PRB1884527 | A pattern on Agent Client Collector (ACC) requires MID-specific configurations to the target device |
| Discovery | PRB1844164 | Script DeviceL3Mapping shows an error reading, 'errorjava.lang.IllegalArgumentException: Address must be a valid address' |
| Discovery | PRB1823704 | vCenter FQDN isn't populated when Discovery goes through vCenter Cloud HTTP classification |
| Discovery | PRB1834925 | Limitation of the 'Windows - Installed Software' probe, where some Windows updates are not discovered, such as Windows Server 2022 KB5049983 |
| Discovery | PRB1846905 | The cloud schedule page loads slowly in Cloud Discovery Workspace |
| Discovery | PRB1861323 | There's a publisher missing for a AIX OS SW record |
| Discovery | PRB1862104 | The 'Refresh Sub Accounts' UI for any Azure Cloud Service Account throws an error: 'Failed running pattern for refresh Azure subscriptions. Please check Pattern Log for more information' |
| Discovery | PRB1871328 | There's a discrepancy in synchronizing the install status between the VMware virtual instance and the server CI |
| Discovery | PRB1871572 | There's some unusual keywords in the Pattern: 'Prase Delimiter' package: 'Top Down and Horizontal Discovery Replay' |
| Discovery | PRB1871843 | The 'Test Results' related list on the process classification form script logic doesn't account for empty test_with a value |
| Discovery | PRB1872834 | The SNMP OID classification for an 8540 wireless controller is set to 'IP Router' instead of 'IP Switch' |
| Discovery | PRB1879143 | When using Enhanced ADM to fetch connections and processes, users may encounter issues when the server-level PowerShell lockdown policy (__PSLockDownPolicy) is set to 4 (Fully Constrained Language Mode) |
| Discovery | PRB1879401 | The DNS Name CI [cmdb_ci_dns_name] record's 'Most Recent Discovery [last_discovered]' field isn't updated by the DNS Sensor on Rediscovery |
| Discovery | PRB1901498 | The sysevent script action 'Update application CIs install_status' is no longer firing business rules |
| Discovery | PRB1731323 | The operation 'Run NetApp Query' doesn't filter credentials based on the credential tag |
| Discovery | PRB1761946 | Issues with the Discover now UI action/Discovery Accelerator when selecting a Discovery Schedule |
| Discovery | PRB1783468 | The SncMakeAndModel scriptable does not validate the table input |
| Discovery | PRB1784936 | DiscoverySensor uses SNC.Regex which does not support certain unicode characters |
| Discovery | PRB1788971 | The 'Parse File' operation in Pattern Designer won't parse an XML or JSON file edge case |
| Discovery | PRB1800638 | Preventing the scenario of running Simple Network Management Protocol (SNMP) GetNext on the same Object Identifier (OID) repeatedly |
| Discovery | PRB1804972 | The error 'The field is required: hosted_relation_id' appears when debugging Cloud Patterns (such as Amazon AWS sub account discovery) either from Pattern Log or Pattern Designer |
| Discovery | PRB1819039 | StorageReconciler doesn't find iSCSI exports |
| Discovery | PRB1821497 | Two vCenter instances with the same IP address are discovered to a single CMDB CI record |
| Discovery | PRB1835802 | Discovery is incorrectly classifying Cisco routers as switches for OID 1.3.6.1.4.1.9.1.469 |
| Discovery | PRB1837810 | vCenter Discovery doesn't go through IRE |
| Discovery | PRB1841466 | The ESX Server class of the CI changes incorrectly due to the business rule 'Connect server to UCS Blade' and ScriptInclude 'DiscoveryCMDBUtil' |
| Discovery | PRB1842017 | Unnecessary DMLs run by HostIdentificationUtil.findHostByIp() for Cloud Discovery add a load to the database, prolonging the Discovery schedule |
| Discovery | PRB1843022 | Simple Network Management Protocol (SNMP) GetTable commands during pattern execution no longer exit the pattern when errors occur that exceed the limit |
| Discovery Probes and Sensors | PRB1780493 | VMWare Cloud Discovery results in one error row everyday due to the warning, 'No service account patterns found for account' |
| Discovery Probes and Sensors | PRB1840785 | File-based Discovery on AIX servers doesn't produce the full SWID TAG content |
| Document Intelligence Unified Backend | PRB1876011 | Conversation hangs after a topic is selected |
| Document Intelligence Unified Backend | PRB1889578 | Trained models without training data should bypass an upgrade |
| Document Intelligence Unified Backend | PRB1862455 | An extraction flow throws an error for a use case that has only a field group |
| Document Management | PRB1890501 | With a scheduled email of a report, the 'Include detail' option breaks the PDF creation after an upgrade to Yokohama |
| Document Management Services | PRB1892107 | Visualization Schedule in PDF format seems to have incorrect columns |
| Document Management Services | PRB1899716 | Export settings in the Classic UI report are not honoring the 'Export report details' checkbox in deployment mode |
| Document Management Services | PRB1576666 | Document viewer isn't working on iPad, and only the download option is available even though all documented requirements are met |
| Document Management Services | PRB1886875 | A user is unable to create a document record when the first list view filter has the owner as someone other than themselves |
| Document Viewer | PRB1861779 | Provide a download option instead of displaying loading in a document viewer when failing to show the preview after opening an attachment file |
| Document Viewer | PRB1902561 | The background image inDocument HTML Templates is no longer visible with Yokohama |
| Document Viewer | PRB1905281 | Links in a PDF with a password are turned off |
| Domain Separation | PRB1830761 | There's various UI-related issues in the workflow for domain activation guided setup |
| Dynamic Scheduling | PRB1859193 | Dynamic Scheduling is not finding resources |
| Dynamic Scheduling | PRB1894500 | A work order task (WOT) isn't assigned to the selected user when using assignment assistance when there's no associated assignment group |
| Dynamic Translation | PRB1899459 | Dynamic Translation isn't working after upgrading to Yokohama |
| Dynamic Translation for Virtual Agent | PRB1848023 | Messages sent for DT are always using the system language property (glide.sys.language), which could result in LLM messages not being translated |
| Edge Encryption | PRB1840236 | Selecting 'Go to list view' in global search causes an in-browser error on Safari |
| Edit List Columns | PRB1855487 | Changing an operator to 'is' reverts the reference list to a normal list and causes the 'Caller' field to display as '(Empty)' |
| Elasticsearch Integration | PRB1874154 | Sorting by the sys_id (_id) is deprecated and turned off on ES8 |
| Email Notifications | PRB1782170 | Inline images coming from encrypted and signed emails processed by the SMIME plugin are lost |
| Email Notifications | PRB1887279 | After a Yokohama upgrade, notifications broke because of an email script update |
| Email Notifications | PRB1898441 | Text isn't cleared out in the 'Email Compose' section after the email is sent |
| Email Notifications | PRB1871505 | Unable to define a quick message that includes a referenced field named 'Event' |
| Email Notifications | PRB1841463 | Issue with Quick Message availability in Workspace |
| Email Notifications | PRB1842214 | In the notifications tab, the latest notification is deleted when the user pulls to refresh the screen |
| Email Notifications | PRB1859701 | Email marked as STATE IGNORED when sent from Workspace |
| Email Notifications | PRB1852030 | Cursor flickering/placement issues when typing in Quick Messages search bar |
| Email Notifications | PRB1887032 | Inbound email actions don't trigger when glide.notification .execute.filters. just_once == true |
| Email Notifications | PRB1705988 | Inbound ITSM integration messages are not processing due to the business rule 'Set First Contact Resolution' |
| Email Notifications | PRB1800203 | The Service Graph Connector for email receiving hard-deletes emails |
| Email Notifications | PRB1820831 | Case-sensitive email addresses in Workflow Studio's Inbound Email trigger |
| Email Notifications | PRB1821551 | Custom notifications text overflow issue in Advanced Preferences |
| Email Notifications | PRB1821747 | The user is unable to modify preferences from a cross scope |
| Email Notifications | PRB1827792 | Quick messages with HTML content don't render in Email Client |
| Email Notifications | PRB1835921 | Using the commands 'Control-C' and 'Control-V' into the 'To' field of an email client shows an incomplete string |
| Email Notifications | PRB1840542 | Unable to process Bounce for email s |
| Email Notifications | PRB1841247 | The Reprocess Email UI action should only be visible for admins |
| Email Notifications | PRB1841766 | Base instance email notifications contain '[code]' text |
| Email Notifications | PRB1843391 | An error in the logs reads, '*GlideGraphQLException: draft_state_fail due to Update Call by Email-Client Team' |
| Email Notifications | PRB1846248 | The records in the 'sys_email_canned_message' table, when referenced without the table name, behave differently upon modification |
| Embedded Help | PRB1817877 | In HR case creation, when selecting 'Show help', having the text displayed on the white background is difficult to see |
| Embedded Help | PRB1870178 | The embedded help link redirects to the page 'not_allowed.do' instead of the documentation site |
| Embedded Help | PRB1774698 | help_guidance records are automatically changed from 'deactivated' to 'activated' after patching |
| Employee Document Management | PRB1859725 | The UI page 'employee_document_upload' unnecessarily calls the count on sys_user |
| Employee Document Management | PRB1869564 | The HR Case 'Move Attachment' modal displays topic details in a list that doesn't have an associated document type |
| Employee Document Management | PRB1877142 | In Employee Document Management, UI actions cause performance impact to rendering search documents |
| Employee Document Management | PRB1834172 | Notifications for Document Type are based on the Expiration Date |
| Employee Document Management | PRB1843062 | The Move Attachments UI action does not load a 'Topic' type document on initial load |
| Employee Taxonomy Framework | PRB1840490 | Script TopicPermissionUtilSNC does not populate the message field in the record created in syslog |
| Employee Taxonomy Framework | PRB1855887 | Blank Catalog Items are created when a category is linked to Taxonomy |
| Employee Taxonomy Framework | PRB1860676 | Adding a quick link as a featured item in Employee Center displays an empty tile |
| Employee Taxonomy Framework | PRB1897473 | A user is able to see expired articles if they are featured |
| Employee Taxonomy Framework | PRB1844695 | Error when trying to activate/deactivate a taxonomy topic |
| Encryption Support | PRB1826849 | Admin users are unable to write into a script field on the sysauto_script table |
| Encryption Support | PRB1888374 | Attaching a file to an incident table doesn't generate a hash value, even though the attachment isn't actually encrypted |
| Enterprise Architecture | PRB1835609 | Business Application Request remains open when the 'Send Email' action fails |
| e-Signature | PRB1882041 | A reference qualifier in task.sn_esign_esignature_configuration isn't working |
| e-Signature for Service Portal | PRB1824341 | The 'HR E-Sign Sign Document' widget is hard-coded to support 25 characters for typed signatures |
| Event Management | PRB1807995 | HLA alerts look duplicated to the user, even though they are technically different |
| Event Management | PRB1822392 | After an upgrade to Xanadu, if automated grouping is turned off, (sa_analytics.aggregation_enabled=false) tag-based grouping doesn't work |
| Event Management | PRB1842971 | Service Dashboard doesn't load due to a slow API |
| Event Management | PRB1846078 | Inserting new records into a 'sa_resource_ci_metric_type' table fails due to a unique key violation |
| Event Management | PRB1838299 | Incident impact is not set due to out-of-sync jobs |
| Event Management | PRB1839132 | The 'sys_updated_on' column of em_alert should not change when the only change is the 'worknotes' in the grouping context |
| Event Management | PRB1852761 | NullPointerException (NPE) in Impact Calculation after topology change |
| Event Management | PRB1884824 | Tag-based groups can include alerts which don't match the tag-based alert clustering definitions tags |
| Event Management | PRB1884862 | If there's an automatic group filter for automated groups, tag-based groups aren't created |
| Event Management | PRB1847514 | Improve performance of Synchronize Deleted Alerts job |
| Event Management | PRB1854431 | Connector Instances fail with 'ConnectorUtil' script includes not found on Oracle DB instances |
| Event Management | PRB1867782 | Slow EM Events processing due to the default value for 'evt_mgmt.max _characters_in _additional_info' is too low |
| Event Management | PRB1872971 | Tag-based groups can include alerts which don't match the rule's filter |
| Event Management | PRB1881555 | There's a large number of errors in the system logs |
| Event Management | PRB1828418 | When deleting the em_connector_instance record, the self-monitor service map isn't updated |
| Event Management | PRB1833269 | When there are many flapping alerts and they're frequently flapping, the 'Close historical rule executions' business rule is slow and causes replication lag |
| Event Rules | PRB1799737 | The Event Management EventRuleEngine can overload the DBLazyWriter and cause an 'OutOfMemoryException' due to high memory usage |
| Excel Web Service | PRB1840039 | A 'Duration' type field is exported with a value of 0, though the field value is actually null at the database level |
| External User Self-Registration | PRB1820605 | Google Captcha loads inconsistently for external user self-registration |
| Field Normalization | PRB1858415 | Check valid table in coalescer |
| Field Service Management | PRB1857627 | After enabling the the Access Hours plugin for FSM, tasks are not able to be assigned to engineers |
| Field Service Management | PRB1859290 | Out-of-the-box client scripts on [sm_asset_usage] are causing continuous GlideAjax calls in the console |
| Field Service Management | PRB1875987 | There's incorrect script logic in the 'FSMQueryFilter' script include |
| Field Service Task Bundling | PRB1903547 | Unable to create bundles with customizations |
| Financial Management | PRB1753232 | The base instance scheduled job 'Process FM Costs' causes performance issue because it is stuck and long running |
| Financial Management | PRB1884935 | The ITFM_ExportChangeRequest script deletion isn't handled |
| Financial Management | PRB1832716 | 'Getting started' links under 'Financial Planning' modules re-direct to the 'Not found' error page |
| Flow Engine | PRB1854622 | Flow Transform condition evaluation of isNull, isBlank, and isNotBlank are not correct |
| Flow Engine | PRB1860060 | sys_flow_context_inputs_chunk record was removed by the table cleaner before the SLA timer resumed |
| Flow Engine | PRB1833785 | 'Make A Decision' branches run sequentially when V2 Flow Engine is used |
| Flow Engine | PRB1842097 | When an action is set not to fail upon error, log any exceptions as debug messages |
| Flow Engine | PRB1868375 | Submitting a catalog item request with a date format other than yyyy-mm-dd results in the wrong date being parsed |
| Flow Engine | PRB1872506 | After an upgrade, there's intermittent compilation failure for flows with the 'Transform' function |
| Flow Engine | PRB1852208 | Duplicate entries for Timer and Record triggers upon flow activation |
| Flow Engine | PRB1853618 | High priority (P0-P4) flow events should be queued on the current node for lower latencies |
| Flow Engine | PRB1770528 | A flow can start on another node before the flow inputs are persisted to the database |
| Flow Engine | PRB1850222 | A flow gets stuck in a 'Waiting' state when the 'Wait for Condition' record watcher fails to register |
| Flow Engine | PRB1864757 | Context binding records are created even if a flow is inactive |
| Flow Engine | PRB1876998 | When a user changes record values on a flow, it displays an incorrect sys_dictionary value for the sn_sb_pro_ provider_task table |
| Flow Engine | PRB1880998 | Unable to deserialize 'Make a decision' instruction after upgrading to Yokohama |
| Flow Engine | PRB1886138 | FlowCallbackExecutor isn't able to serialize a response of a flow action |
| Flow Engine | PRB1772346 | Flows recompilation cause Automated Test Framework (ATF) tests to be mutually exclusive |
| Flow Engine | PRB1889723 | Addition of Query ACLs in Flow Engine |
| Flow Generation (Family) | PRB1818974 | Catalog variables and record field values return null from the flow |
| Flows (Family Channel) | PRB1829134 | Incorrect count of 'Where this action is being used' on the publish modal |
| Flows (Family Channel) | PRB1801297 | The action 'Submit a Catalog Item Request' in Flow Designer doesn't process 'Yes/No' variables correctly |
| Flows (Family Channel) | PRB1865407 | Mismatching data on an action instance can cause issues with flow execution |
| Flows (Family Channel) | PRB1872104 | sys_app_module (Flow Designer Content Filtering) doesn't create an 'Update version history' record due to a scope difference |
| Flows (Family Channel) | PRB1824952 | The error message no longer shows the related variable name in Flow Designer |
| Flows (Family Channel) | PRB1846386 | UI page issue when invoking 'lightweight_glide_list2' Macro |
| Flows (Family Channel) | PRB1849924 | Output shows 'Evaluated false' when it is actually true |
| Flows (Family Channel) | PRB1851993 | 'Error: Bad Request. Maxlength exceeded in...' when copying an action |
| Flows (Family Channel) | PRB1855620 | AI search doesn't show any results in Virtual agent, when sys_hub_snapshot and sys_hub_snapshot_chunk are excluded while cloning |
| Flows (Family Channel) | PRB1860902 | Stages aren't working in Flow Designer after upgrading in Xanadu |
| Flows (Family Channel) | PRB1870924 | The 'Popular' section in Flow Designer displays unexpected results |
| Flows (Family Channel) | PRB1874638 | ACLs are misconfigured |
| Flows (Family Channel) | PRB1877209 | Copying a flow with a read-only protection policy results in a copied flow that's also read-only |
| Flows (Family Channel) | PRB1891084 | Alias override mappings for V2 action instances aren't captured in flow update XML |
| Flows (Family Channel) | PRB1821332 | The loop executes twice in the script step resulting in the logs being generated twice, even though a single record is passed |
| Flows (Family Channel) | PRB1822471 | The Flow Designer data pill runtime value doesn't always display the value, and sometimes show the backend value instead |
| Flows (Family Channel) | PRB1822642 | In the Flow Designer, using a subflow which internally calls an action using an input object containing an array of strings causes the mapped value to disappear after the user saves the subflow in Xanadu |
| Flows (Family Channel) | PRB1827921 | The 'String to Date' function is not working as expected after upgrading to Xanadu |
| Flows (Family Channel) | PRB1837626 | The 'Changes from' and 'Changes to' trigger conditions don't work in flow designer for the list type |
| Form Builder | PRB1836580 | Selecting 'Edit in Original Scope' from the Form Builder banner enables the override properties of the field for editing |
| Form Builder | PRB1812968 | The form annotation amendment is not captured in the update set in Form Builder |
| Form Builder | PRB1828559 | Changing a field type doesn't surface errors on when saving |
| Form Controller | PRB1799214 | Configurable Workspace inactive (not in focus) tabs aren't highlighted in blue when there are changes in the form |
| Form Templates | PRB1617443 | 'Toggle Template Bar' doesn't work on the modal form popup |
| Form Templates | PRB1882260 | If the template fields contain a list type field, a template doesn't apply in Service Operations Workspace |
| Form Templates | PRB1721020 | A Glide template applied in a business rule enforces the com.glide. applyQueryString. enforce_create _acl system property |
| Form Templates | PRB1823831 | The 'Related History' tab implementation blocks Related Lists fetching, and times out on instances with large amounts of audit data |
| Form Templates | PRB1831963 | After applying a template, the Undo button appears but then quickly disappears |
| Form Templates | PRB1836964 | Templates can't set the integer date field correctly on forms |
| GlideFilter API | PRB1846427 | Exceptions from GlideFilter API should be handled in Notification evaluation |
| GlideFilter API | PRB1819150 | GlideFilter doesn't work for conditions containing a backslash at the end for the 'LIKE' operator |
| GlideFilter API | PRB1829050 | Filter conditions on the business rule aren't working for the sys_journal_field table |
| GlideFilter API | PRB1840277 | GlideFilter throws the compiler exception 'Unterminated string literal for template strings' |
| GlideRecord | PRB1809128 | Dot-walked field values are missing in the Database View |
| GlideRecord | PRB1858195 | When using updateMultiple() with GlideRecordSecure to set any field, if there is a column with a key-value pair/simple_name_values, the value in that column for the updated records will be truncated |
| GlideRecord | PRB1897191 | The changes() method called on GlideElementPhoneNumber doesn't work correctly |
| GlideRecord | PRB1783950 | The date format 'YYYY-MM-DD-HH-mm-SS' works on MariaDB but fails on PG |
| GlideRecord | PRB1831383 | GlideRecord.setDisplayValue isn't working reliably |
| Glide Server APIs | PRB1844324 | The logs read, 'Cannot invoke 'String.split(String)' because 'path' is null: no thrown error', when the user bookmarks any base instance App module and tries to access any dashboard via link |
| Glide Server APIs | PRB1828473 | When the 'DD-MM-YYYY' date format is used forDurationCalculator, GlideDateTime startTime and GlideDateTime endTime (calcScheduleDuration) don't work as expected |
| GRC Platform Plugins | PRB1789050 | When importing policy text, images don't render and there's misalignment |
| GRC Platform Plugins | PRB1854275 | Risk Assessment Designer doesn't launch or open a saved assessment |
| GRC Platform Plugins | PRB1842928 | The 'Revised by' field is empty when a policy is re-published in Policy and Compliance |
| GRC Platform Plugins | PRB1849188 | GRC Indicator Supporting Data is not created after the GRC Plugin Upgrade |
| Grouped Rows | PRB1860488 | In an extensible list, 'Show all text' isn't translated when using 'Group By' |
| Guided Tour Designer | PRB1826827 | The guided tour of 'type=workspace' can't be edited by guided tour admin users |
| Guided Tour Designer | PRB1878077 | On a guided tour, the hopscotch bubble shifts a bit right when played |
| Guided Tours | PRB1899403 | SAML Guided Tour fails to start after upgrading to Yokohama |
| Guided Tours | PRB1895655 | Users are unable to delete a conclusion from a guided tour |
| HAM Workflows | PRB1830150 | Assets for 'Employee Separation' don't auto-populate on the 'Reclaim Asset' catalog item when the 'glide.invalid_query.returns_no_rows' system property is 'true' |
| Health Log Analytics (Family) | PRB1846612 | MID Server stops when it fails to format a log message |
| Health Log Analytics (Family) | PRB1794232 | The auto-generated Health Log Analytics group 'HLA Email Notifications for EM Admins' and 'Health Log Analytics Email Notifications' can be used as assignment groups |
| Hermes (Family) | PRB1841698 | There's duplicate entries in hermes_cluster_config |
| Hermes (Family) | PRB1860223 | Hermes Client Metrics Collection loads large records when aggregating client metrics |
| Hermes (Family) | PRB1847005 | The 'Hermes Metric Aggregation' job is joining dates together due to a job skew |
| Hermes (Family) | PRB1853895 | The Hermes topic application ID can be set via the List view, not via the form |
| Hermes (Family) | PRB1856021 | Data in throughput shown on hermes_usage_metrics when producing data in inconsistent patterns |
| Hermes (Family) | PRB1862238 | The IPKI tool provides an incorrect message when a Key Management Framework (KMF) health check fails |
| Hermes (Family) | PRB1821659 | The full topic name for longer instance names and/or topic names are truncated in the 'cluster_topic_name' field |
| Hermes (Family) | PRB1822929 | An invalid query on sys_kmf_certificate is triggered with the Instance PKI Certificate Generator app |
| Hermes (Family) | PRB1825005 | Hermes cluster failover state results in a disabled topic for Washington DC releases |
| Hermes (Family) | PRB1833479 | Upgrade a fix by removing previous sys_choice records for the 'Application Id' list |
| History Set | PRB1892171 | setJournalEntry(data, 'user name') API isn't working as expected |
| Horizon Component Library | PRB1843899 | A list is not repositioned when the number of list items changes |
| Horizon Component Library | PRB1868887 | There's inconsistency with date/time using the Now button in the calendar |
| Horizon Component Library | PRB1892046 | The auto-resize limit doesn't work when the text area is read-only |
| Horizon Component Library | PRB1798573 | The date picker component in UI Builder only goes back to dates 50 years ago, and needs to be configurable |
| Horizon Component Library | PRB1818590 | now-pagination-control resets the first page (page 0) unnecessarily |
| Horizon Component Library | PRB1818901 | Tree items are assigned an 'aria-checked' attribute to indicate that the user can select multiple items |
| Horizon Component Library | PRB1844330 | In the Service Operation Workspace (SOW), NVDA reads out instructions for removing data pills in English, creating confusion for German-language screen-reader users |
| Horizon Highlighted Value Component | PRB1866511 | There's Coral theme changes to 'Alert' and 'Grouped Colors' |
| Horizon Popover Component | PRB1819543 | now-popover-panel has a memory leak |
| Horizontal Portal Capabilities for Customer Service | PRB1827623 | '[Add to Wishlist]' isn't displayed in the CSM portal after upgrading to Xanadu |
| Horizontal Portal Capabilities for Customer Service | PRB1836103 | 'Accept Solution' and 'Reject Solution' comes up for non-resolved cases on the Customer Service Management (CSM) portal |
| Horizontal Portal Capabilities for Customer Service | PRB1837794 | Incorrect role of items under 'My Lists' |
| Horizon Typeahead Component | PRB1852698 | Screen reader error in Sidebar Discussion Modal |
| HR e-signature | PRB1854953 | 'Acknowledgment text' from the 'E-signature template' HR Task doesn't get translated in the Employee Center |
| HR Service Delivery | PRB1831301 | Renaming an attachment isn't working for Agent |
| HR Service Delivery | PRB1880661 | The task_sla records aren't visible to the user for the records created in the 'Employee relations' table |
| HR Service Delivery | PRB1843144 | Users can't can delete the ZZ_YY attachment of an HR case |
| HR Service Delivery | PRB1858070 | There's an email client template visibility issue in HR Agent Workspace |
| HR Service Delivery | PRB1849468 | Choice variables in the multi-row variable populate the backed value instead of the display text in the description of the HR case |
| HR Service Delivery | PRB1859563 | A restriction on an Employee Relations case throws the error 'Invalid value on Update' |
| HR Service Delivery | PRB1863690 | An HR document isn't generated correctly after a signature |
| HR Service Delivery | PRB1883821 | The mail script 'hr_get_description' returns 'null' instead of an empty string |
| HR Service Delivery | PRB1890561 | The Create Incident button doesn't work for some records |
| HR Service Delivery | PRB1897229 | In the HR Success dashboard, the self-solved percentage isn't calculating for knowledge-based resolutions |
| HR Service Delivery | PRB1819742 | Add the 'addOrCondition' to the priority column query to avoid inconsistent search results |
| HR Service Delivery | PRB1823642 | Task percent complete is not appearing for HR Talent Management cases |
| HR Service Delivery | PRB1835490 | Customizations to base instance notification 'HR Case commented (Assigned To)' are overwritten by an upgrade |
| HR Service Delivery | PRB1837924 | Performance issue with ACL evaluation on sn_hr_core_profile.* for users without the sn_hr_core.profile_reader role |
| HR Service Delivery | PRB1840295 | Issue with Rich Description not showing line breaks |
| HR Service Delivery | PRB1840607 | Users that do not have HR roles are unable to see records in the sys_attachment table in the HR profile table |
| HR Service Delivery | PRB1840773 | An HR case is created without setting the Parent field if the canRead check on the task table fails |
| HR Service Delivery | PRB1843962 | The user observes an error reading, 'sn_anon_rc is not defined. sys_script.f65330019f22120047a2d126c42e70fc.script' |
| HR Service Delivery | PRB1844484 | Typing a name and pressing the space bar at the end results in a duplicated list of names (platform and workspace) when setting a priority table name during case creation configuration |
| HR Service Delivery | PRB1889709 | Addition of Query ACLs in HR Service Delivery |
| HTML Field Type Editor | PRB1841733 | There's warnings seen in syslogs on visiting a classic form with an html-editor on it |
| HTML Field Type Editor | PRB1833756 | Adding '##' before any text or number turns it bold after using the 'Enter' key in HTML field types and tinyMCE editor |
| HTML Field Type Editor | PRB1875292 | Duplicate options are visible under the 'Formats' section when configuring TinyMCE via the 'TinymceConfigScript' script include |
| HTML Field Type Editor | PRB1842522 | In Attestation Designer, the details field is missing while configuring questions in Xanadu |
| HTML Field Type Editor | PRB1860636 | In Workspace, there's a formatting issue in an HTML field |
| HTML Field Type Editor | PRB1879377 | Users aren't able to add SVG images into HTML fields from a public library |
| HTML Field Type Editor | PRB1823009 | HTML fields show 'Verdana' as an available font despite removing it from the font collection |
| HTML Field Type Editor | PRB1845669 | Formatting is not maintained when copying from online Microsoft editor to a Knowledge article |
| Identification and Reconciliation API | PRB1885606 | Identification and Reconciliation Engine (IRE) isn't updating matched CIs when the source recency timestamp is the same as a previously run source feed |
| Identification and Reconciliation API | PRB1895154 | A CMDB 360 preview page freezes when loading due to unnecessary MetricBase columns sent to the client-side |
| Identification and Reconciliation API | PRB1790489 | CMDB Health Staleness total count considers the health inclusion rule, but the staleness count is not considered in it |
| Identity | PRB1816712 | The ACL trail page loads slowly |
| Identity | PRB1889721 | Addition of Query ACLs in Identity |
| Identity | PRB1692933 | The scoped minimum admin property is not honored when the role is inherited by a group |
| Identity and Access Audit | PRB1876372 | Slow loading of the 'User trail' page |
| Incident Communications Management | PRB1833288 | Microsoft Teams chat remains open even when the Incident communication tasks state is set to 'Complete' in Workbench |
| Incident Management | PRB1880039 | In Service Operations Workspace, the configuration class isn't auto-populating for 'Impacted Services' related records when selecting the Add button |
| Incident Management | PRB1892590 | Empty 'Resolved by' and 'Closed by' for Incidents resolved by Problem |
| Incident Management | PRB1894549 | The dashboard for 'Analytics on Incident Category' isn't found when an icon is selected |
| Incident Management | PRB1904581 | Canvas error was thrown during the Knowledge article duration |
| Incident Management | PRB1830272 | Base instance business rule 'Check if Known error article required' allows creation and some updates without attaching an article |
| Innovation Management | PRB1895641 | After Xanadu, the Idea Portal images throw an error (Failed to upload image) when pasting an image using CTRL + V |
| Innovation Management | PRB1893609 | The description of an idea isn't displayed in the formatted way on the Idea Portal |
| Innovation Management | PRB1562880 | Notifications aren't fired when the state changes on tsp1_idea |
| Instance Clone (Family) | PRB1908309 | Authentication fix for recurring clones |
| Instance Data Replication (IDR) | PRB1821656 | A carriage return character ( ) is added when work notes or additional comments are synced to an instance |
| Instance Data Replication (IDR) | PRB1855998 | CDATA blocks inside XML are generated by the producer are not parsed out on the consumer side and thus saved with extra characters that show up on the UI |
| Instance Data Replication (IDR) | PRB1795757 | The IDR queue dashboard displays an incorrect value for the remaining messages that are to be processed for V2 sets |
| Instance Data Replication (IDR) | PRB1838458 | Selected fields in 'Outbound Entry' aren't replicated to 'Inbound Entry' when a transformation is enabled (specifically sys_fields) |
| Instance Scan | PRB1885030 | ui_reference_multi doesn't honor the display_value and value property when used in a UI page |
| Instance Scan | PRB1891416 | Changes in global repo for Admin Center/Upgrade Management for supporting Coral Theme changes |
| Instance Scan | PRB1827472 | Instance scan check 'Differs from baseline: Script Includes' returns the script include 'PortalAppShellProvider, which has not been customized' |
| Integration Hub | PRB1827642 | Incorrect encoding of the URL in a REST step |
| Integration Hub | PRB1844370 | Reconstructed process plan returns incorrect information when fetching a plan containing a data stream |
| Integration Hub | PRB1850814 | RPS Flow Execution only sets flow timeout if context reporting is enabled |
| Integration Hub | PRB1854163 | The RPS attachments can get into a race condition and not transfer documents |
| Integration Hub | PRB1857020 | A Remote Process Synch (RPS) outbound job can go into a loop if there's an error parsing the XML |
| Integration Hub | PRB1811852 | When sending multi-part attachments from MID, the attachment is fully downloaded while the outbound connection is open |
| Integration Hub | PRB1822923 | JDBCProbe using credentials with an empty password fails with the error, 'Value to be encrypted must not be null' |
| Integration Hub | PRB1834637 | The 'Port', 'Working Directory', and 'Command' fields aren't displayed in the execution details of the SSH step |
| Integration Hub | PRB1835500 | If the call chain contains a source with a null scope, OutboundUsageEventWatcher throws null pointer exceptions |
| Integration Hub | PRB1836492 | After upgrading to Xanadu, a 'No valid MID Server' error is outputted by OAuthTokenRefreshJob |
| Integration Hub | PRB1839006 | OpenAPI Step with MID is failing |
| Integration Hub | PRB1843074 | The configurability of call chain debug logging for Integration Hub is insufficiently granular |
| Integration Hub Remote Process Sync | PRB1874002 | Remote Process Sync (RPS) is triggered by changes from non-captured fields |
| Integration Hub Remote Process Sync | PRB1881251 | If there's a corrupted inbound queue record, inbound queue processing sticks |
| Internal Platform Security Services | PRB1903397 | Password2 fields with an empty package value aren't migrated |
| Internationalization Features | PRB1734045 | Duplicate records are created when modifying the template name of a record in the table 'std_change_record_producer' when it's displayed in an alternative language such as Japanese |
| Issue Auto Resolution for Virtual Agent | PRB1848713 | 'Script: Could not find valid context record for task INCXXXX' errors show up in syslog even when IAR is disabled |
| Issue Auto Resolution for Virtual Agent | PRB1862157 | IAR Simulation doesn't use the correct API |
| Key Management Framework (KMF) | PRB1839570 | Upgrading to Xanadu causes module keys that are wrapped with a deactivated IKEK to be rekeyed with the active IKEK and then deactivated |
| Key Management Framework (KMF) | PRB1847472 | Fix the matching of the Bagheera configuration database URL with the cached database URL |
| Key Management Framework (KMF) | PRB1853499 | Base instance 'protected.script.values.kmf.rekeyed' does not have Set ignore_cache = true and causes unnecessary cache flushes |
| Key Management Framework (KMF) | PRB1770098 | Key alias isn't cleared during key generation |
| Key Management Framework (KMF) | PRB1842219 | Force fetch from LDAP |
| Key Management Framework (KMF) | PRB1844755 | The wrong Dare key is supplied to Bagheera and it doesn't return a clear error message |
| Knowledge Article Templates | PRB1793282 | The character ' >' is added to the Article body after the block for translations are generated by Localization Framework for Knowledge Base |
| Knowledge Base Self-service Portal | PRB1854951 | Knowledge Language Facet widget shows a maximum of six languages |
| Knowledge Blocks | PRB1804597 | The Add blocks button is not working |
| Knowledge Management | PRB1820355 | A knowledge record isn't found when using a record number in a sysparm_article in a URL and the record is a child table of kb_knowledge |
| Knowledge Management | PRB1864681 | Event processing, or sn_actsub.activity _fanout_for_km, gets stuck for multiple hours |
| Knowledge Management | PRB1846660 | 'View as user' doesn't work in Xanadu |
| Knowledge Management | PRB1740689 | The table 'ssa_pattern_m2m_element' consists of the columns 'sys_domain' and 'sys_domain_path' and the attribute '= 'domain_master=pattern' |
| Knowledge Management | PRB1819843 | Localization Framework tasks for Knowledge Base articles are skipped when translating an old Knowledge Block |
| Knowledge Management | PRB1864356 | When displaying a KB article, the breadcrumb must contain the article title |
| Knowledge Management | PRB1872750 | The getKnowledgeGapData function returns incorrect results |
| Knowledge Management | PRB1822128 | Fix for DEF0458484 is not available for upgraded instances |
| Knowledge Management | PRB1850093 | 'Most Recent Tasks and Most Useful' sections are not defined under any landmark |
| Knowledge Management | PRB1853910 | The language list is small in size |
| Knowledge Management | PRB1855018 | 'The page you are looking for could not be found.' occurs when selecting 'Dive in' on the landing page |
| Knowledge Management | PRB1858098 | When 'set default knowledge field values' are added in knowledge base, the error 'null requested URI does not represent any resourcefailure' appears |
| Knowledge Management | PRB1858397 | Knowledge article's expiring URL has to be encoded prior to setting the email notification |
| Knowledge Management | PRB1864574 | The Replace button isn't working in the 'Knowledge Word Add-in' plugin |
| Knowledge Management | PRB1865502 | Unable to use a Before Query Business Rule to restrict some KB Article views |
| Knowledge Management | PRB1868005 | When going through Knowledge Article breadcrumbs, it takes the user to a different search page when AI Search is turned on |
| Knowledge Management | PRB1873797 | The 'Modify Comments Label' client script has the deprecated function 'GwtMessage' |
| Knowledge Management | PRB1876865 | Navigating to a Knowledge module behaves differently within Automated Test Framework (ATF) |
| Knowledge Management | PRB1879680 | The category facet in the 'Knowledge Portal Search Configuration' record points to an incorrect 'Facet' field |
| Knowledge Management | PRB1880762 | The '#' character can't be used when setting default 'Knowledge' fields in HR Workspace |
| Knowledge Management | PRB1725609 | Knowledge manager cannot create categories |
| Knowledge Management | PRB1793096 | Agent Assist isn't opening an attachment as expected |
| Knowledge Management | PRB1811504 | Repeated additional HTTP calls issue occurs for Legal services in Employee Center portal scenarios |
| Knowledge Management | PRB1819219 | Jump links in KB Articles are not functioning as expected in the Service Operations Workspace (SOW) or Agent Workspace |
| Knowledge Management | PRB1820092 | The HTML entity '&' is displayed instead of '&' in the HR topic list |
| Knowledge Management | PRB1822298 | The 'Scheduled publish date' field isn't working as expected in Knowledge Articles |
| Knowledge Management | PRB1822707 | The Add Blocks UI action works differently with different pre-applied filters |
| Knowledge Management | PRB1822938 | When the 'Reason' field is set to 'Flagged' on kb_feedback and kb_feedback_task, the Reason' column isn't translated when changing languages |
| Knowledge Management | PRB1829471 | The error 'Table name is null' occurs when viewing Knowledge articles |
| Knowledge Management | PRB1830531 | Post-Xanadu upgrade, changing a KB's article length makes the article unsearchable |
| Knowledge Management | PRB1832697 | When selecting on the 'Knowledge gaps' card in Related Items for first time, data isn't shown |
| Knowledge Management | PRB1836875 | Knowledge Base's 'Disable commenting' / 'Disable suggesting' does not always work |
| Knowledge Management | PRB1839867 | When KB Articles are imported from the Word document images print screen, the image resolution is poor |
| Knowledge Management | PRB1840790 | Import from Word to KB article is broken |
| Knowledge Management | PRB1842815 | Creating a new knowledge article in Danish/Deutsch throws an error 'The Category, xxxxx, already exists at this level' |
| Knowledge Management | PRB1846260 | The screen reader fails to announce the uploaded or deleted information once the document is uploaded or deleted |
| KPI Details | PRB1818093 | Date picker is breaking for Brazilian Portuguese in CMDB Workspace for i18n |
| Language and Translations | PRB1817305 | Instead of 'key: view' 'key: {0} view' is used in UI16 in Japanese |
| Language and Translations | PRB1829243 | In several reports, the column (Non renseigné) appears only in French |
| Language and Translations | PRB1886122 | The user observes the wrong translation on Risk Workspace for the sn_risk_advanced plugin component |
| Language and Translations | PRB1835314 | Search is not working in the sc_cat_item table when a catalog item is created in a non-English language, and is then updated to an English language in an Oracle DB instance |
| Language and Translations | PRB1849867 | Spelling error under 'Watchlist' in 'Edit members' mask' |
| Language and Translations | PRB1863431 | The Save as Draft button on a catalog item form displays the wrong French translation |
| Language and Translations | PRB1866486 | The Japanese translation of cmdb_ci_business _app.install_status isn't suitable |
| Language and Translations | PRB1744270 | Inconsistent translations in the Service Portal for the UI actions 'Subscribe', 'Actions' and 'Flag Article' in the 'Knowledge Article Content' widget |
| Language and Translations | PRB1798197 | Spanish translations are not working as expected when hovering on dates in List view |
| Language and Translations | PRB1799497 | Incorrect translation of 'Assign to me' to French-Canada in Service Operations Workspace in Washington DC |
| Language and Translations | PRB1809457 | Translations are invalid for sys_ui_message key 'Service Catalog' for some languages |
| Language and Translations | PRB1825734 | Invalid translation for the key 'ja' in Calendar Component |
| Language and Translations | PRB1842587 | The icon ID 'bookmark-outline' is translated, causing the icon to break when i18n is enabled |
| Legacy Agent Workspace | PRB1858300 | Caseworker-owned lists in Agent Workspace do not group |
| Legacy Agent Workspace | PRB1849955 | Upper/lower case in roles causes unusual behavior |
| Lifecycle Events | PRB1830703 | Base instance account notification workflow issue for Onboarding Lifecycle event |
| Lifecycle Events | PRB1847452 | The 'Check Activity closure - Flow' business rule (BR) may run and query more often than necessary |
| Lifecycle Events | PRB1848546 | In Yokohama, when the property use_flow is false, creating a LE case using the 'LE Testing' functionality causes the case to be reopened |
| Lifecycle Events | PRB1852568 | Not having a to-do configuration match for the HR task leads to an error on the Journey Details page |
| Lifecycle Events | PRB1872864 | NullPointerException from _isActivityCompleted method if a flow creates an ad-hoc HR Task, and the user running the flow doesn't have access to the task |
| Lifecycle Events | PRB1827298 | The 'Clone Lifecycle' event UI action, which creates a copy of a lifecycle event, isn't captured in the update sets created |
| Lifecycle Events | PRB1843954 | The user is unable to map variables from HR Record Producer to Catalog item in LifeCycle Events |
| Lifecycle Events | PRB1844279 | Trigger condition of activity sets is not honored |
| List Administration | PRB1767773 | The list calculation shows an incorrect count when applying 'Group by' on the list |
| List Administration | PRB1797053 | Being able to use 'Fixed filters' in the 'View all' event handler for 'Link to destination' event |
| List Administration | PRB1894616 | To reduce regressions, query ACLs are only enforced when certain conditions are met for Related Lists |
| List Administration | PRB1836220 | The 'Refresh list' and 'List actions' tooltips appear hard-coded |
| List Administration | PRB1808314 | The user is unable to personalize list columns for Oracle DB instances |
| List Administration | PRB1894088 | After creating a new record, the list does not display the updated number of records |
| List Administration | PRB1837569 | Inline edit doesn't pop up after double clicking in the list page (presentational list component) created through the list page template in UI builder |
| List Administration | PRB1865572 | Support fixed filters in the sys_ux_list configuration in the 'List' menu |
| List Administration | PRB1781525 | Hardcoded strings are in the data visualisation dashboard in i18n |
| List Administration | PRB1830640 | Unable to resize the related list columns in a CSM Configurable Workspace |
| List Administration | PRB1840870 | Column Personalization isn't working the first time for a list page template with the menu IDs CMDB Workspace, Asset Operations List Config, and Platform Analytics Workspace |
| List Administration | PRB1847198 | featureFlags of sys_ux_list isn't working when switching between list menu lists in a 'New list' template |
| List Administration | PRB1855098 | The UIElevation_Theming_ExternalDataSetCreation screen does not meet minimum color contrast thresholds on Coral dark and light themes |
| List Administration | PRB1861358 | The rich description appears as NULL in the 'List' view but displays correctly in the case record |
| List Administration | PRB1873349 | The isVisible function in the LabelUpdate script include has unnecessary log statements |
| List Administration | PRB1885973 | When users apply a filter to the records and try to add them, all records are added instead of just the filtered ones |
| List Administration | PRB1887929 | A list type filed isn't displaying the choice label on a list and instead displays its choice value |
| List Administration | PRB1894614 | To reduce regressions, query ACLs are only enforced when certain conditions are met for GlideAggregate |
| List Administration | PRB1895808 | The URL starts to use '%2B' instead of '+' causes Favorites URL break which is registered from 'Go to' search with keyword has space after upgrade Xanadu |
| List Administration | PRB1898143 | A column header isn't associated with the filter elements in a Service Operations Workspace list |
| List Administration | PRB1900925 | Implementing the PRB1709691 resolution causes the 'Restore to column defaults' option to become grayed out and unselectable |
| List Administration | PRB1775073 | HidePagination is selected in sys_ux_list 'Open Incident' record, but the list page 'Open Incident' list shows pagination |
| List Administration | PRB1795998 | Page navigation isn't working for 'Group by' on Incident list |
| List Administration | PRB1798353 | The 'Save' option is hidden when there are no unsaved changes to custom lists created by the user |
| List Administration | PRB1798699 | The loading spinner on the 'Add Button' list disappears too quickly, and creates confusion during longer queries if the list is still loading |
| List Administration | PRB1806177 | The column filter icon is not appearing for reference fields if a fixed filter is applied for now-list |
| List Administration | PRB1818649 | 'Save As' doesn't retain updated columns in the HR Profiles list after updating the current list |
| List Administration | PRB1824517 | The Platform Analytics Dashboard list view doesn't show '(empty)' for an empty group by reference fields |
| List Administration | PRB1825039 | 'Go to' search isn't working as expected on grandchildren tables of a task |
| List Administration | PRB1832548 | Multiple spaces are removed from multi-row variable sets and are hidden on the UI, causing a mismatch with the actual value |
| List Administration | PRB1832869 | Link for a cell with empty value can't be selected in the List Bundle SNC variant |
| List Administration | PRB1833078 | Cell actions aren't working when the value is '0' in currency type columns |
| List Administration | PRB1834764 | My Lists ACL validation fails if the user does not have the 'Admin' or 'ITIL' role, and their user_id in the sys_user table differs from the sys_created_by field in the sys_ux_my_list table due to case sensitivity |
| List Administration | PRB1840257 | The timeframe column in the Application Connection path table can't be selected |
| List Administration | PRB1894601 | To reduce regressions, query ACLs are only enforced when certain conditions are met for Listcount |
| List Configuration | PRB1861671 | List DAs with record selection required aren't working when the list is grouped by a column |
| List Configuration | PRB1835341 | The editRowActions transform script fails when 'quick edit' is turned off |
| List Controller | PRB1849625 | The 'Lists' section of Service Operations Workspace is a fixed percentage |
| List Controller | PRB1826487 | Record watcher stops working if more than 1000 records exist in the query |
| List Controller | PRB1856836 | Typo in Service Operations Workspace Condition Builder |
| List Controller | PRB1864172 | Declarative actions are displaying in a 'Workspace list' view, despite turning them off |
| List Controller | PRB1866998 | There's infinite loading in an extensible list when the user doesn't have access to a table |
| List Controller | PRB1872717 | When the user creates a new 'My List' and edits the columns, the list doesn't display personalized columns until the page is refreshed |
| List Controller | PRB1811453 | sys_ux_list conditions convert 'OR' into 'AND' operations when viewing the filter in the popup modal in Service Operations Workspace (SOW) |
| List Editor | PRB1851445 | The Tags field on the Workspace list view shows the error 'Security prevents writing to this field' when there is a list_edit ACL blocking access |
| List Filters | PRB1853475 | Screen reader fails to announce loading status |
| List Views | PRB1886477 | Selecting a 'Presentational' list component in a UI Builder panel causes some issues |
| List Views | PRB1818273 | Fields of the type 'duration' with a 'zero duration' value should not display as blank in a list in UI16 and Workspace |
| Log Export Service | PRB1872251 | In Log Export Service, errors such as 'Producer failed to send message asynchronously' are regular in the instance |
| Major Incident Management | PRB1858727 | Modals in the workbench close when the user clicks out of the modal |
| Major Incident Management | PRB1855123 | Inactive users appear under On Call Groups in MIM Workbench |
| Major Incident Management | PRB1848016 | A business rule has a 'When' condition with async |
| Major Incident Management | PRB1853612 | A major incident's template closes automatically when the user clicks outside |
| Major Incident Management | PRB1757151 | Base instance list control on the Affected CI related list throws an error in the syslog when incidents are accessed on the mobile app |
| Major Incident Management | PRB1835265 | Communication Task indicates a due task in the Major Incident Workbench |
| Major Incident Management | PRB1840122 | The 'State' label doesn't display a value in the major incident workbench even though it is present in the backend |
| Major Incident Management | PRB1840304 | Incorrect Communication Tasks Count under the Communicate tab shown in Major Incident Workbench |
| Major Incident Management | PRB1844687 | The base instance business rule gets triggered without matching conditions |
| MetricBase | PRB1878006 | A hanging Clotho server can sometimes cause glide to become unresponsive |
| Metric Intelligence (Family) | PRB1824435 | There's whitespace in some sa_ci_type_to_resource_class, which can cause queries against it to fail |
| Metric Intelligence (Family) | PRB1839739 | ME queries dashboard configurations that don't filter out metrics without data, and pre-filtering should be added |
| Metrics | PRB1845549 | Metric definitions are not evaluated if a previous metric definition script throws an error |
| MID Server | PRB1898155 | Calculated checks are zero after config_publish sent a following MID Server restart |
| MID Server | PRB1794767 | MID Server SSH session caching can get stuck in an infinite timeout/retry loop, calling AKeyedConnectionPool.borrowConnection(), resulting in stalled Discovery statuses and MID Server worker thread exhaustion |
| MID Server | PRB1760614 | SudoProcessor doesn't properly support commands with file paths |
| MID Server | PRB1836932 | MID Server logs 'DEBUG,INFO' when the MID Server log level is set to error |
| MID Server | PRB1846392 | IssueMonitor's MID sys_id validation should check for an empty string |
| MID Server | PRB1848689 | HostnameFormatter ignores FQDNs with only one full stop '. ' character |
| MID Server | PRB1875872 | Check the MID configuration parameter when checking if the MID script include needs validation |
| MID Server | PRB1900340 | SSHProviderTerminal Javascript probe gets stuck when the client sends large amount of data while waiting for the identification string |
| MID Server | PRB1803969 | An MID Server uses self-discovery with Windows Measurement Instrumentation (WMI), resulting in a type 8/NetworkCleartext logon in the Windows Event logs |
| MID Server | PRB1806984 | If the mid.aws.sts.assume_role.credential_ttl_minutes property is deleted, it may prevent Cloud Discovery on AWS Service Accounts |
| MID Server | PRB1819518 | manage-certificates.bat has bad parsing logic with file paths with spaces or special characters |
| MID Server | PRB1833757 | Certain Office 365 installations are discovered as 'Office 16 Click-to-Run Licensing Component' |
| MID Server External Application Credentials | PRB1857064 | If the user has an external credential of one type and the credential storage vault is set to 'None', it can cause Shazzam to not try other port types |
| ML Normalization for SAM | PRB1815525 | ML Normalization doesn't try to normalize Discovery Models that were missed by an older ML model version |
| Mobile Classic app (End of Life) | PRB1900493 | A mobile browser e-signature failure due to a re-authentication error |
| Mobile Experience for Field Service Management | PRB1857860 | In Mobile Agent, the Work Order Task Substate value isn't displaying in the Work Order Task detail header card / work order task card template |
| Mobile Platform | PRB1858372 | Activity stream does not work if missing a participant |
| Mobile Platform | PRB1843125 | Language should be part of the cache key building scripted screen cache |
| Mobile Platform | PRB1901478 | Using UI Parameters as part of filter flow leads to work order task (WOT) sys_id not being read on Field Service Management (FSM) |
| Mobile Platform | PRB1831197 | Uploading the latest P12 file from the new bundle doesn't update the bundleId for IOS devices on Mobile |
| Mobile Platform | PRB1889072 | ScriptedUnsavedChangesConfirmationJsBuilder causes a stack overflow exception due to a race condition from DeferredClassNamespace |
| Mobile Platform | PRB1846047 | Image upload does not work on 'Close complete', but works for the 'Start work' scripted action item |
| Mobile Platform | PRB1799431 | Saved lists don't display filtered list field values in the Agent mobile app |
| Mobile Platform | PRB1850465 | Attachment activity with bad payload may cause an NPE and break the activity stream on mobile |
| Mobile Platform | PRB1830499 | An input form action doesn't display when loading the parameter screen via the 'Search result' action |
| Mobile Platform | PRB1854872 | 'Content unavailable' is displayed on the File field when navigating away and back to the screen |
| Mobile Platform | PRB1888520 | Field changes aren't visible in the activity stream for assets in the mobile app |
| Mobile Platform | PRB1857967 | The button builder for section buttons is for online only |
| Mobile Platform | PRB1883080 | Location tracking frequency is converted to 0 if the value is less than 60 seconds |
| Mobile Platform | PRB1898976 | The parentContext variable isn't working as expected in Yokohama |
| Mobile Platform | PRB1799374 | ACL with data condition is working differently with an input form screen and UI Parameters |
| Mobile Platform | PRB1836646 | HTML code appears instead of the search term highlighting in NowMobile for iOS AI Search |
| Mobile Platform | PRB1844740 | If a dot-walk field references a column in the parent table, document data isn't saved |
| Mobile Platform | PRB1879334 | The content of knowledge articles aren't visible in offline mode |
| Mobile Platform | PRB1887240 | Multiple records are created in sys_mobile_devices for each device |
| Mordor | PRB1824529 | VPE executions generate log out events, but not log in events |
| Multi-factor Authentication (MFA) | PRB1862612 | The 'More information' link on MFA registration has the old documentation link structure |
| Multi-factor Authentication (MFA) | PRB1868014 | A conflict of recent factors and a multi-factor authentication (MFA) policy context leads to no MFA factor displaying in the log in flow |
| Natural Language Query (Family Release) | PRB1840784 | The Now Assist panel displays an incorrect filter for the Data Visualization on the HR Case [sn_hr_core_case] table |
| Next Experience integration with Sidebar | PRB1862964 | 'Sidebar discuss' doesn't display the date on a post |
| Next Experience Notifications Menu | PRB1843833 | The notification receipt time does not appear in the Configurable Agent Workspace |
| Next Experience Unified Navigation | PRB1770865 | UX Banner announcements for end-date validation are not working as expected |
| Next Experience Unified Navigation | PRB1808738 | Images are missing in the PDF export of KB Articles generated from imported policy texts |
| Next Experience Unified Navigation | PRB1858800 | Field label content does not update between languages |
| Next Experience Unified Navigation | PRB1844704 | Base instance 'Got it!' is not translated when language is set to Canadian French on the 'Welcome' pop-up |
| Next Experience Unified Navigation | PRB1833859 | The OpenFrame window follows the cursor after releasing the mouse button |
| Next Experience Unified Navigation | PRB1753858 | Discovery Pattern sections cannot be re-sized in Next Experience |
| Next Experience Unified Navigation | PRB1850730 | The user preference 'my_home_navigation_page' opens the page in a new window upon login |
| Next Experience Unified Navigation | PRB1857842 | Metadata Editor text on any rule is not visible in dark theme |
| Next Experience Unified Navigation | PRB1867699 | A filter navigator doesn't change nor update for typing input after an application scope has been changed |
| Next Experience Unified Navigation | PRB1875287 | Compare text is unreadable in the dark mode theme |
| Next Experience Unified Navigation | PRB1880110 | There's color failure in the 'Help' panel when using Theme Builder |
| Next Experience Unified Navigation | PRB1886564 | Theme Builder for Next Experience does not work well for Menu Item Hover colors settings |
| Next Experience Unified Navigation | PRB1894920 | Match keyboard shortcut categories on value instead of translated label |
| Next Experience Unified Navigation | PRB1912395 | Replace htmlUtils with DomPurify |
| Next Experience Unified Navigation | PRB1713108 | Observing java.util.ConcurrentModificationException when loading the dashboard |
| Next Experience Unified Navigation | PRB1800705 | Replace deprecated 'defer' seismic feature with its replacement, 'now-mode' |
| Next Experience Unified Navigation | PRB1816606 | The user can't see the Delete button in the notification preferences if Next Experience is enabled |
| Next Experience Unified Navigation | PRB1820736 | The default date format is not updated for external users |
| Next Experience Unified Navigation | PRB1816636 | There's an inaccurate name provided and the state is missing for the 'Notification' button |
| Notification Preferences | PRB1824238 | Translation of Categories is not working in 'Notification Preferences' widget (sys_platform_notification_preferences) |
| Notification Preferences | PRB1826375 | Element names shouldn't include actions in the Custom Notification page in Notification Preference |
| Notify integration with Twilio Direct | PRB1900427 | MachineDetectionTimeout isn't honored from config when making Twilio calls |
| Now Assist Panel | PRB1874023 | The 'com.glide.cs.qlue .module.oneextend. proxy.trackers. ExternalService ExecutionTracker .getInternal()' error is null |
| Now Assist Panel | PRB1865497 | Text displayed on Now Assist Panel (NAP) is truncated |
| Now Assist Panel | PRB1873092 | 'Show more' is displayed in black and not visible during streaming in Now Assist Panel (NAP) |
| Now Assist Panel | PRB1835825 | NVDA and VoiceOver don't read the incoming message from the Virtual Agent in Now Assist |
| Now Code Editor | PRB1907461 | Format code is unable to format minified JavaScript |
| Now User Experience | PRB1874064 | The 'Task Relations' records aren't visible in the dark theme |
| OAuth | PRB1673691 | Base instance configuration in the System Clone Profile doesn't contain a preserver for the oauth_jwt table, causing orphan records |
| On-Call Scheduling | PRB1880894 | On-call scheduling is randomly skipping one person for every rotation cycle |
| On-Call Scheduling | PRB1826444 | The 'All' on-call schedule isn't displayed for certain users |
| On-Call Scheduling | PRB1871839 | When the screen resolution is large, on-call schedules ($oc_groups) pages aren't loading the remaining active shifts after the first 20 have been loaded |
| On-Call Scheduling | PRB1855080 | The 'Reminder Report' displays in the incorrect format when multiple shifts are created in US/Central |
| On-Call Scheduling | PRB1858189 | Notify On-Call Accept/Reject message modified during Xanadu upgrade |
| On-Call Scheduling | PRB1874144 | Invoking the 'who' api stamps a Glide datetime value into the 'answer' variable from Xanadu onwards |
| On-Call Scheduling | PRB1876309 | If the user's session time zone is the same as the shift's time zone, it causes formatting issues on the schedule report |
| On-Call Scheduling | PRB1879039 | Notifications to the users aren't sent when selecting groups from on-call scheduling |
| On-Call Scheduling | PRB1891667 | The On-call schedules page does not load the 'All on-call schedules' tab unless the browser tab is refreshed |
| On-Call Scheduling | PRB1894765 | In March, 'Daily Rotation' is getting incorrect DST dates when the shift starts from a DST time |
| On-Call Scheduling | PRB1897187 | On-call does not Include multiple groups in the conference call configured in the escalation policy level |
| On-Call Scheduling | PRB1844046 | After Xanadu upgrade, on-call schedule reports time out when run |
| OneExtend | PRB1907423 | Conversation Now Assist guardian isn't working as expected for Block and Log |
| Outbound REST Web Service | PRB1671277 | REST step on MID may use expired OAuth token due to race condition |
| Outsourced Customer Service | PRB1889693 | Addition of Query ACLs in Outsourced Customer Service |
| Password2 Encryption | PRB1873104 | Storage encryption initialization failure shouldn't prevent startup |
| Password Reset | PRB1836938 | The password automation tool 'phonetic reading' does not display all characters |
| Password Reset | PRB1869730 | The UI page of the password reset process doesn't process the macro 'pwd_reset_stylesheet' |
| Password Reset | PRB1859144 | Google reCaptcha scripts are visible in the browser backend |
| Password Reset | PRB1881417 | The password reset 'Latest security score for your password reset applications' email has a broken link to the docs site for security recommendations |
| Password Reset | PRB1889160 | When attempting to validate a user using the Password Reset tool, the verification code isn't sent to the user |
| Password Reset | PRB1837543 | PwdAjaxChangePassword doesn't validate that the provided sysparm_user matches the logged in session user |
| PDF Generation | PRB1893129 | Aggregation functions (Total, Min, Max, Avg) aren't displayed in an exported PDF |
| Performance Analytics | PRB1822482 | Text Analytics trend line shows the wrong number of lines |
| Performance Analytics | PRB1891078 | The Performance Analytics module message misleads users to contact AE instead of informing them to activate the plugin 'Performance Analytics - Premium (com.snc.pa.premium)' |
| Performance Analytics | PRB1848201 | A link is not working on Performance Analytics for PPM guided setup |
| Performance Analytics | PRB1874051 | After selecting a date range and 'Apply', a graph isn't refreshed |
| Performance Analytics | PRB1811224 | When KPI details are landed in first place in BuildTools 1, a 'No content available' data message appears, but the data loads after some time |
| Performance Analytics | PRB1835549 | Breakdown source with a large number of elements consumes a large amount of memory, causing memory issues and the node to restart |
| Performance Analytics | PRB1836778 | Breakdown Type PA Widget with the following visualization on the Dashboard Widget: 'Treemap', Time series applied > showing 'org.json.JSONException: JSONObject['period_title'] not found' |
| Performance Analytics | PRB1889720 | Addition of Query ACLs in Analytics Hub |
| Performance Analytics | PRB1890020 | Addition of Query ACLs in Analytics Hub |
| Performance Analytics | PRB1894039 | Addition of Query ACLs in Access Control List (ACL) Rules in Performance Analytics |
| Performance Dashboards | PRB1853222 | Domain filter only fetches a subset of those domains |
| Performance Dashboards | PRB1864090 | If the node has encountered the pattern, slow pattern dashboards don't load |
| Platform Analytics Component API | PRB1882091 | On the Data Visualization library page, the 'Updated' date isn't the user time zone |
| Platform Analytics Dashboard API | PRB1873441 | The description is empty for data visualizations in a library |
| Platform Analytics Filters | PRB1831701 | The selection of additional pre-defined ranges breaks when a user uses the search to find a value |
| Platform Analytics Filters | PRB1881373 | Post-Xanadu, users are unable to select the dot-walking table as a 'Data to filter' option in UI Builder/Platform Analytics |
| Platform Analytics Filters | PRB1816514 | The Service Operations Workspace (SOW) dashboard calendar is not fully localized in i18n |
| Platform Analytics Filters | PRB1823255 | Records with skipped error disposition are part of the plugin 'com.sn_par_filter_config_datasource' |
| Platform Analytics Filters | PRB1837422 | When using UI Builder, the filter applies twice when 'Apply to tables in hierarchy' is enabled |
| Platform Analytics Filters | PRB1841407 | A cascading filter can only be configured by admins |
| Platform Analytics Filters | PRB1841953 | A filter is unexpectedly dispatching the 'reference' type |
| Platform Analytics Migration API | PRB1869607 | Platform Analytics Administration (PAA) always displays the 'UXA' menu |
| Platform Analytics Migration API | PRB1894148 | Bulk migration rewrites the scope of all Core UI dashboards |
| Platform Analytics Migration API | PRB1797369 | Scheduled reports continue to be sent even after enabling 'Activate' from the Migration Center |
| Platform Analytics Migration API | PRB1882396 | 'Recipient Users' and 'Recipient Groups' fields don't populate on migrated scheduled export records after the Platform Analytics migration |
| Platform Analytics Migration API | PRB1853097 | Dashboard referred in the Event Management guided setup is missing and throwing an error |
| Platform Analytics Migration API | PRB1863966 | On the editing library visualization in the dashboard, the 'Save' prompt doesn't have the correct label after migration |
| Platform Analytics Migration API | PRB1900266 | An unmigrated dashboard has an invalid 'experience_dashboard' field upon an upgrade |
| Platform Analytics Migration API | PRB1820684 | Some legacy dashboard widgets don't render |
| Platform Analytics Migration API | PRB1837947 | After migrating, sys_metadata_customization records are not created correctly |
| Platform Runtime | PRB1765939 | The 'List view' filter with a percentage value fails to open the record preview |
| Platform Runtime | PRB1788007 | GlideRecord. getUniqueValue() called from the 'Database' view returns 'null' |
| Platform Runtime | PRB1816154 | Condition builder allows the creation of 'null' (as a string) and other invalid values which break ACL functionality |
| Playbooks (Family Channel) | PRB1861646 | The questionnaire order isn't synchronized in update_set or persisted when duplicating a Playbook |
| Playbooks (Family Channel) | PRB1854228 | Adding an invalid pill to Show List of Records List Title throws an error and the activity gets stuck in the ready state |
| Playbooks (Family Channel) | PRB1857887 | sys_flow_data_definition is missing sys_update_name in the sys_update_xml payload |
| Playbooks (Family Channel) | PRB1858252 | sys_flow_context records without a flow show error when opening in operations view |
| Playbooks (Family Channel) | PRB1864872 | A DELETE playbook can't be applied correctly to another instance by an update set |
| Portfolio Management | PRB1889736 | Addition of Query ACLs in Portfolio Management |
| Portfolio Management | PRB1889740 | Addition of Query ACLs in Portfolio Management |
| Predictive Intelligence | PRB1765917 | The existing 'Training Request Schedule' is updated to run once after upgrading to Vancouver |
| Predictive Intelligence | PRB1820635 | Users see a 500 internal server error when doing a prediction from the Rest API explorer |
| Predictive Intelligence | PRB1812468 | Classification training capability doesn't return consistent results when doing batch predictions |
| Predictive Intelligence | PRB1859692 | Update predictive Intelligence Documentation with troubleshooting steps for ACL-related issues |
| Predictive Intelligence | PRB1858849 | An empty row_count field in the ml_solution table leads to an error message being logged while parsing an integer from empty string from the ml_solution row_count attribute |
| Predictive Intelligence | PRB1864265 | The 'Classification Test Solution Batch Prediction' page doesn't work when the input table is a 'Database view' table |
| Predictive Intelligence | PRB1843673 | The 'ML Cluster Detail Purge' scheduled job causes out of memory issues |
| Predictive Intelligence for HR | PRB1861547 | An attachment is added in the HR Case activity log and the attachment exists in the 'Attachment' table, but it's not attached in the HR Case paper clip icon |
| Problem Management | PRB1898891 | The Confirm UI action isn't visible, and users aren't able to proceed with the problem ticket after closing the problem task |
| Problem Management | PRB1854164 | The New UI action is not visible on the problem task list view on Xanadu and Yokohama |
| Process Mining | PRB1852247 | Work Notes results display HTML code in cluster concepts |
| Process Mining | PRB1870032 | Uppercase and lowercase sys_ids for the same record break mining |
| Process Mining | PRB1887194 | A root cause analysis (RCA) fails when an invalid field is present in a content pack shipped by a process configuration |
| Process Mining | PRB1889675 | Addition of Query ACLs in Process Mining |
| Procurement | PRB1895462 | A purchase order's (PO) line cost value isn't factoring the negative total_cost value on a PO |
| Procurement | PRB1863473 | 'Source Stockroom' isn't selectable in Hardware Asset Management Workspace |
| Procurement | PRB1867327 | A 'Source Stockroom' list empties when multiple stockrooms have the user location in Hardware Asset Management Workspace |
| Procurement | PRB1824374 | The substate of Transfer order line asset tracking consumables is 'Reserved' instead of 'Available' |
| Procurement | PRB1834260 | The Cancel UI action condition on proc_po_line causes warnings due to a code issue |
| Project Management | PRB1883485 | A demand state isn't updating to 'Completed' after a project is created from a demand |
| Project Management | PRB1885649 | A cost plan roll up isn't happening for programs and portfolio |
| Project Management | PRB1821625 | RIDAC (Risks, Issues, Actions, Decisions, and Request Changes) entry isn't generated when a decision is closed during conversion after upgrading to Xanadu |
| Project Management | PRB1859066 | A Resource Assignment (RA) is associated to a new Resource Plan upon migration |
| Project Management | PRB1838229 | Changing the planned end date of a project task does not roll up to the planned end date of the parent project if the duration exceeds the threshold on the parent project |
| Project Management | PRB1850431 | When creating a customer project using project templates in Project Workspace, the Account field is not copied across |
| Project Management | PRB1878373 | There's an error syslog 'PPM Unable to Recalculate Delete of Task: (Sys_id) No value present' after deleting a project |
| Project Management | PRB1844720 | The 'Fund' tab in the Planning console is visible to admin user and throws an error for project managers for instances without IFv2 |
| Project Management | PRB1852472 | Export and import options are only available for the 'Project Management schedule' or the 'Default MS Project schedule' |
| Project Management | PRB1853365 | Slow ACL on record/pm_project.project_currency/write |
| Project Management | PRB1854771 | New Project Workspace shows numbers in Arabic numerals |
| Project Management | PRB1863648 | Actual hours are deleted when changing the order of a task in Project Workspace |
| Project Management | PRB1863726 | The script include 'PlannedTaskEntityUpdater' has an issue where projects aren't getting the field 'Planned effort' filled out |
| Project Management | PRB1863822 | The business rule 'Recalculate' on planned_task causes the node to run out of memory when current = parent |
| Project Management | PRB1864892 | The 'Time Constraint' field dictionary default value doesn't work in Project Workspace when creating a project task |
| Project Management | PRB1881213 | In Project Workspace, a significant gap between a project constraint date and a planned start dates prevents a 'need' task from being added |
| Project Management | PRB1881455 | Approved dates and planned dates of projects created from a project copy are incremented recursively |
| Project Management | PRB1889559 | The getDotWalkedValue function in the script include Baseline API returns 'undefined' |
| Project Management | PRB1893083 | When creating a project from a project template that has the fields 'primary_portfolio' and 'primary_program', the project is populated without 'top_portfolio' and 'top_program' |
| Project Management | PRB1819524 | The parent project is not set to 'Work in progress' when the sub-project is re-opened by applying a template on it |
| Project Management | PRB1827581 | Records with a skipped error disposition are part of the plugin 'com.snc.pa.pmo_dashboards' |
| Project Management | PRB1829721 | For a group-based ORA, if users update allocation dailies, it rolls up only to immediate user-based allocation but not to a group allocation without a user |
| Project Management | PRB1830673 | The 'Financials Summary' page on a 'Demand' don't show M12 values |
| Project Management | PRB1839418 | When a resource assignment is created for a few fiscal months, the 'on status report whole allocated hours' displays at the first month |
| Project Management | PRB1844089 | There are three dictionary values from three different products for the field 'Project' (pm_project) with different values for the Reference cascade rule field |
| Project Portfolio Management | PRB1860801 | For Innovation Management, categories in the 'Idea' portal with '&' in the search aren't working |
| RaptorDB | PRB1847706 | There's thousands of errors in the log file 'duplicate key value violates unique constraint' |
| Related List Action Model | PRB1775617 | The Remove button vanishes due to failed ACL check via the 'Remove {{count}}' related action |
| Related Lists | PRB1852552 | The Delete with preview UI action is missing the 'Approvers' related list after Xanadu upgrade |
| Related Lists | PRB1865186 | The same table name is announced for all selections available under 'Related Records' |
| Related Lists | PRB1845306 | Incorrect aria-labels for check boxes in lists |
| Remote Tables | PRB1885282 | There's an out of memory exception when there's JavaScript and ^NQ in the encoded query string |
| Remote Tables | PRB1770992 | A remote table with cache enable does not cache results with 0 rows |
| Reporting | PRB1910065 | Reports with multiple datasets are throwing an error: 'ERROR: Cannot generate the report. JSONObject['original_xvalues'] not found' |
| Reporting | PRB1892170 | A table isn't able to select from the sys_report_source form |
| Reporting | PRB1849426 | Report filters don't work as expected |
| Reporting | PRB1855086 | Creating or modifying a function field with a certain definition causes a syntax error in a report |
| Reporting | PRB1855572 | Data labels are not clear in bar reports once received via email |
| Reporting | PRB1862053 | The name of the View Chart menu button isn't descriptive enough in some dashboards |
| Reporting | PRB1875210 | A dashboard displays incorrect data and Impact Instance Observer has an access issue |
| Reporting | PRB1881483 | A field list in a dot-walked class in a report condition filter sticks when loading |
| Reporting | PRB1883614 | A second-level dot-walking field isn't translated in a report |
| Reporting | PRB1892809 | Users are unable to create a 'Single Score' report on a field with a 'Long' type |
| Reporting | PRB1894565 | There's an error on an upgrade preview 'Predicted skipped records by priority' chart |
| Reporting | PRB1899929 | Certain special characters in the Short description field are being escaped for report calendars in Reporting |
| Reporting | PRB1767534 | The report drill down doesn't work for languages other than English even when there are sys_translated_text records available |
| Reporting | PRB1822932 | Multi-level pivot exporting to PDF with question marks replaces list arrows |
| Request Management | PRB1833427 | Excessive <br> tags are added to the email |
| Request Management | PRB1845497 | Approvers are not shown in the 'Request Item workflow stages' widget when service catalog is submitted and uses flow |
| Resource Management | PRB1847539 | A resource plan moves back to 'Requested' without a message when the user has a leave plan covering the entire duration |
| Resource Management | PRB1841076 | After a Xanadu upgrade, there's a resource reports issue |
| Resource Management | PRB1851589 | The UI action 'New' on the time_card (sys_ui_action.521ddc2793c0220064f572edb67ffb57) introduces a condition referencing RMUtil |
| Resource Management | PRB1860646 | A top task isn't updated for existing resource assignments when a project is made or removed from being a child of another project |
| Resource Management | PRB1877603 | In Resource Management Workspace, there's a NullPointer exception |
| Resource Management | PRB1881574 | The system miscalculates planned and allocated costs on a resource plan marked as external for custom currencies |
| Resource Management | PRB1883298 | There's a schedule conflict with on-call and resource management |
| Resource Management | PRB1893169 | For unassigned resource assignments, an allocated cost isn't rolled up correctly to a resource allocation or a resource plan |
| Resource Management | PRB1838309 | Resource Assignment error message on canceled plans |
| Resource Management | PRB1895429 | Allocated hours do not match requested hours |
| REST API Framework | PRB1746730 | Fix for DEF0093931 didn't create the query categories set for queries on the code, making it unusable |
| REST API Trigger | PRB1876531 | A REST trigger that requires authentication doesn't work after checkbox deselection/selection |
| Restricted Caller Access (RCA) | PRB1847062 | Cross Scope records for the Global Scope should honor records in a different Global App |
| Restricted Caller Access (RCA) | PRB1894354 | A chat attachment doesn't go through to the user's side |
| Roles | PRB1868921 | Elevated privilege=true on a main role of an instance leads to multiple automation failures |
| Scheduled Jobs | PRB1869935 | There's incorrect scheduler behavior when a sys calendar is attached to a job |
| Scheduled Jobs | PRB1820552 | Code changes for DEF0406672 break open the GlideRecord function call in the UI action for the sysauto_script record |
| Schedule Optimization | PRB1860079 | Performance impact due to the 'Optimization' business rule |
| Schedule Optimization | PRB1889701 | Work order tasks are assigned from the agent schedule start time based on the agent's time zone. |
| Schedule Optimization | PRB1895416 | On Demand Intraday, 'Pause scheduled runs next day' has a reset issue |
| Schedule Optimization | PRB1898555 | When one of overlapping territories has 0 tasks, double booking happens |
| Schedules | PRB1863019 | The Next UI Schedule Calendar doesn't save updated 'Repeat Until' entries |
| Schedules | PRB1878779 | Schedule entries configured on a leap year are adding an extra day in non-leap years, causing incorrect calculations on multiple modules |
| Schedules | PRB1843657 | Time off created with 'All day' from the on-call calendar using edit span removes 'z' from the end date time |
| Schedules | PRB1845071 | A schedule with a one second timespan causes performance degradation |
| Search Administration | PRB1705786 | The link returning back to the Service Operations Workspace from the 'Search Results' page breaks after a few minutes |
| Security Attributes | PRB1852325 | GlideSecurityManager. dotWalkQueryConditionToBuild QueryElementToGRMap expands dot-walked fields unnecessarily |
| Seismic Framework | PRB1889951 | A visualization based on the COUNT DISTINCT aggregation on a dot-walk field doesn't load a metric component |
| Server-side scripts | PRB1814622 | The AJAXGlideRecord script is updating the empty field as 'NULL', which will fail the business rule if there is a condition filter passed |
| Server-side scripts | PRB1849478 | Headless details are not visible in the client script [gs.getSession().getProperty('user_agent_browser')] |
| Server-side scripts | PRB1854027 | The user is unable to delete sys_module records, causing massive bloat |
| Server-side scripts | PRB1836577 | Hoisting is broken within try blocks in global |
| Server-side scripts | PRB1841707 | Turn on ECMAScript 2021 (ES12) mode is not toggled after upgrade/zboot |
| Service Catalog | PRB1834390 | When hovering over the Add to Cart or Order Now button on a catalog item, the hover text displays far from the button |
| Service Catalog | PRB1870352 | In Service Operations Workspace, a 'Requested For' value is set to a logged-in user who submits a catalog request via an interaction when 'glide.sc.sp.twostep' is off |
| Service Catalog | PRB1842505 | Catalog Builder clears advanced reference qualifier on variables |
| Service Catalog | PRB1900820 | Catalog item description text is moved to the right after the Yokohama upgrade |
| Service Catalog | PRB1828535 | Unable to submit an Order Guide from Portal after the installing the 'AWS Service Management Connector' plugin |
| Service Catalog | PRB1883827 | In Portal, a multi-row variable set (MRVS) calls the display_value API even when 'Lookup Select Box Variables in Set' is inactive |
| Service Catalog | PRB1824626 | The UI policy for mandatory checkbox variables is broken in Virtual Agent inline mode |
| Service Catalog | PRB1851654 | Copying a catalog item with fulfillment steps incorrectly sets the catalog_condition |
| Service Catalog | PRB1859641 | NVDA reader shows an attachment deleted message twice on the ticket page |
| Service Catalog | PRB1861864 | GlideappCalculationHelper() is creating duplicate RITMs when two or more catalog items are added to a REQ simultaneously |
| Service Catalog | PRB1866757 | Aria-label='mandatory' is provided to the asterisk for required check boxes |
| Service Catalog | PRB1872462 | In Service Operations Workspace, the Back button on catalog_iframe brings in parent browser elements |
| Service Catalog | PRB1881282 | A 'Related Items' list is empty in the draft page of Service Portal |
| Service Catalog | PRB1886301 | The 'Hide on Service Portal' option causes issues in workspaces |
| Service Catalog | PRB1886452 | Container split makes catalog variables uneditable |
| Service Catalog | PRB1887870 | Translation for 'No' on catalog item in German language is picked from the 'Now Assist Admin Console' scope |
| Service Catalog | PRB1901796 | Single-line or multi-line text variables created with Catalog Builder show 'undefined' in the reference qualifier |
| Service Catalog | PRB1903422 | 'Save as Draft' for a catalog item doesn't work in portal when logged in through an edge proxy Service Catalog |
| Service Catalog | PRB1716400 | Catalog UI Policy created by the Catalog Builder disappear or are deleted after upgrading to Vancouver |
| Service Catalog | PRB1776060 | When using JAWS to view Form Fields, selections appear grouped by their respective question |
| Service Catalog | PRB1795199 | 'Add Attachment' on portal appears unlabeled when using an NVDA tool |
| Service Catalog | PRB1825410 | The mandatory variable names in 'Required Information' aren't aligned in the Employee Service Center Portal |
| Service Catalog | PRB1827758 | SNC.Catalog.getDefaultCatalog() is not getting the sys_id when the system language is in Japanese |
| Service Catalog | PRB1834166 | Catalog client scripts aren't working for the multi-turn catalog ordering experience when client scripts are exposed |
| Service Catalog | PRB1834958 | The onLoad Mandatory and Visible UI policies aren't working |
| Service Catalog | PRB1836543 | Auto-Populate functionality edits non-variables when using the Variable Editor UI Formatter |
| Service Catalog | PRB1838388 | An 'Index 0 out of bounds for length 0' error occurs on inactive records where a custom number field has been defined on a parent table that normally doesn't have one |
| Service Catalog | PRB1839591 | The accessible name does not start with the visible label on the Catalogs combo box |
| Service Catalog | PRB1842417 | RITM records opened in the SIR workspace do not respect UI policies |
| Service Catalog | PRB1842895 | Variable Editor display issues in Service Operations Workspace in Hebrew on a request item record |
| Service Catalog | PRB1843700 | MRVS variables that are set to Masking Type and have 'Use Encryption' selected are shown as plain text on the table level |
| Service Catalog Builder | PRB1866781 | When calling the CatalogItem.get API with the Catalog Item GlideRecord for a CRP record, the type on the catalog item cached object will be sc_cat_item_producer |
| Service Catalog Builder | PRB1857864 | Catalog Item Template Available Options data is not loading when the user selects Browse |
| Service Catalog Builder | PRB1889326 | The Expand/Collapse buttons under the headings within the 'Select Item Template' area are labeled as 'Collapse'/'Expand' |
| Service Catalog Portal Widgets | PRB1852034 | Table View and Grid view options are not available in the sc_category page of Service Portal after the upgrade to Xanadu |
| Service Catalog Portal Widgets | PRB1877582 | On the sc_category page, using CMD+select a catalog item isn't opening a new tab |
| Service Catalog Portal Widgets | PRB1884740 | Last categories aren't visible if some of the previous categories contain 'All items with hide' on Service Portal as true |
| Service Catalog Portal Widgets | PRB1885609 | The Submit button becomes non-responsive for a catalog form |
| Service Catalog Portal Widgets | PRB1885685 | There's a p.isReadOnly error in the console in Portal on the 'order_status' page |
| Service Catalog Portal Widgets | PRB1893342 | A work order doesn't prompt to save changes from the Portal |
| Service Catalog Portal Widgets | PRB1695067 | The Standard Ticket Conversations widget applies overflow scroll property to the Activity Stream '<textarea>' field on load, and declaration disappears after clicking around page |
| Service Catalog Portal Widgets | PRB1767854 | gs.addInfoMessage is not appearing when creating a sc_request from an Interaction in the Agent Workspace and Service Operations Workspace |
| Service Catalog Portal Widgets | PRB1814128 | The 'Activity' tab refreshing multiple times is the expected behavior |
| Service Catalog Variables | PRB1897534 | The variable order in Catalog Builder doesn't maintain the order when the container is '2 Columns wide, one side then the other' |
| Service Catalog Variables | PRB1858551 | Variable set values are not saved correctly if the variable set internal_name is edited |
| Service Catalog Variables | PRB1873395 | When in a read-only state, the date type input field is editable, which is incorrect |
| Service Catalog Variables | PRB1822086 | Adding the variable editor to the form overrides the default CSS for UI actions |
| Service Creator | PRB1882234 | Details aren't loaded when editing a published service |
| Service Level Management | PRB1848330 | Child Incident records have stale data when passed to the SLA Engine if the state is changed and work_notes or comments are updated |
| Service Level Management | PRB1843470 | SLA engine reset condition may fail in certain circumstances |
| Service Management Virtual Agent Topic Blocks | PRB1850401 | The prompt of [Search Fallback Topic] is translated partially |
| Service Mapping | PRB1883153 | Blob reaper alerts for jobs that are running for less than 48 hours |
| Service Mapping | PRB1865809 | NPE in DiscoveryLogNodeStatus in a case pre-task script |
| Service Mapping | PRB1829887 | The job 'Generate Candidates for Service by Tags' produces a long running query trying to sort the cmdb_key_value table |
| Service Mapping | PRB1816637 | In TB service connection, two CIs that are already part of a service and belong to the same CI type aren't added even if they match the traversal rule |
| Service Mapping | PRB1851972 | Updating the same last_mark in blob table during recomputation |
| Service Mapping | PRB1865153 | Application services marked as 'Retired' are moved to non-operational by the 'Remove Entry Point' business rule |
| Service Mapping | PRB1867370 | Changing metadata of a calculated service creates a redundant change for the CI of a service |
| Service Mapping | PRB1879442 | 'List Tagged CI's' and 'List CIs' display incorrect CIs after grouping |
| Service Mapping | PRB1816925 | Service Mapping (SM) Discovery state remains 'Active' if entry points are not reachable |
| Service Mapping | PRB1830925 | When there are multiple load balancer records for the same source and target process, the batch that updates load balancer records in a P2P table fails with an exception |
| Service Mapping | PRB1836767 | When deleting a solution in ml_solution table, a cascade delete is triggered on ml_cluster_detail, but the records are not deleted |
| ServiceNow Security Center (Family Release) | PRB1840270 | There's a cross-scope access error message caused by a user action: 'Deprecate certificates leveraging weak algorithms and keys' |
| Service Portal | PRB1805796 | A delegated approver is unable to see the Approve button in the '[Approval Info]' widget from Service Portal |
| Service Portal | PRB1879863 | Date type variables display an incorrect value when the format is set to [yyyy/m/d] in Portal after an upgrade to Yokohama |
| Service Portal | PRB1894604 | To reduce regressions, query ACLs are only enforced when certain conditions are met for widget-data-table |
| Service Portal | PRB1837541 | Massive logs are generated with a 'com.glide.script. RhinoEcmaError: 'RP' is not defined' warning |
| Service Portal | PRB1840174 | The number context menu is not accessible using the keyboard |
| Service Portal | PRB1880648 | Warning messages in Service Portal are displayed without a background color |
| Service Portal | PRB1746316 | The Virtual Agent chat shouldn't automatically zoom in once the focus is in the Virtual Agent text input box on iPhone |
| Service Portal | PRB1847189 | When reservation subject is long, the subject overlaps with the timestamp on the approvals tab in the header menu |
| Service Portal | PRB1848173 | In Portal, on a catalog item, the select box variables aren't opening for selection when using the keyboard (control + option + space) |
| Service Portal | PRB1848623 | Keyboard focus is lost after invoking the Show More button |
| Service Portal | PRB1850502 | <sp-editable-field> </sp-editable-field> does not work properly for Reference fields in Mozilla Firefox |
| Service Portal | PRB1851496 | Adding the dollar sign character ($) in the description breaks the meta description |
| Service Portal | PRB1851802 | syslog error source: com.glide.script.RhinoEcmaError: Cannot read property '0' from undefined |
| Service Portal | PRB1852425 | On 'My Request' sp Service Portal page message 'You do not have any requests' is not centered, in comparison to the ESC Service Portal page |
| Service Portal | PRB1853196 | The column sort title is inconsistent |
| Service Portal | PRB1853944 | Inappropriate role 'link' is provided for list items |
| Service Portal | PRB1854217 | Keyboard focus is not shifted to the first field in the error if the form is publicly accessible and the user is not logged in |
| Service Portal | PRB1854935 | Recently viewed and suggested results do not wrap text |
| Service Portal | PRB1855270 | Variable editor doesn't update a variable's value in portal when the case is opened via search |
| Service Portal | PRB1860523 | nowAttachmentHandler throws an error on Service Portal even when the file is successfully uploaded |
| Service Portal | PRB1860814 | The cost plan breakdowns aren't visible on the portal page on the PPSworkbench |
| Service Portal | PRB1861040 | The 'Meta' tag throws a console warning: 'apple-mobile-web-app-capable on Service Portal' |
| Service Portal | PRB1861832 | There's accessibility issues on the Business Portal home page |
| Service Portal | PRB1865155 | The Service Catalog under the 'sc_category' page isn't translated when there's no catalog attached to the Portal record |
| Service Portal | PRB1867303 | Complete information of a read-only combo-box is not provided to a screen reader user |
| Service Portal | PRB1876278 | Service Portal adds multiple comments when attaching or removing files to the 'CSM ticket' widget |
| Service Portal | PRB1887876 | ES12 mode isn't working in a Service Portal widget when using c.server.get |
| Service Portal | PRB1892216 | The language translations aren't working for the header Nav bar after changing the language in the 'Profile' section |
| Service Portal | PRB1892339 | In Service Portal, the dialog title isn't announced for the 'Add attachment' dialog in a Service Catalog page |
| Service Portal | PRB1903292 | Wording of the error message for empty mandatory fields is incorrect on Service Portal |
| Service Portal | PRB1741638 | Mobile browser view is missing the 'Attach photo' icon under the HTML field in both iOS and Android |
| Service Portal | PRB1790432 | Reference Type fields send an entire form payload from portal |
| Service Portal | PRB1818855 | Notification is not announced by the screen reader when submitting an item |
| Service Portal | PRB1823737 | Catalog UI Policy does not correctly evaluate 'less than' and 'greater than' criteria for duration-type variables |
| Service Portal | PRB1828156 | Form widget breaks with the exception error, 'org.json.JSONException: JSONArray[0] not found' |
| Service Portal | PRB1832228 | The error 'There is a JavaScript error in your browser console' appears on portal when opening the asmt_metric_type record using the form page |
| Service Portal | PRB1833305 | The CSM portal menu item selection color for the first item is selected by default, and doesn't the color when hovering over it |
| Service Portal | PRB1834661 | Behavior of the Post button isn't consistent |
| Service Portal | PRB1835659 | Heading structure is confusing on the Service Portal home page |
| Service Portal | PRB1835741 | Visible label is missing for the Profile button in the Employee Service Center (ESC) Portal |
| Service Portal | PRB1839011 | The tooltip text 'Add attachment' doesn't move along the attachment button when the page is moved up/down |
| Service Portal | PRB1840878 | The display of the Genius Results card using Now Assist and Knowledge Base articles are not aligned properly after resizing the browser |
| Service Portal | PRB1841665 | Arrow key navigation in Service Portal date pickers triggers unconfirmed field value updates |
| Service Portal | PRB1841690 | Page designer for Service Portal doesn't work properly because the Community Filter Pills widget is on the page |
| Service Portal | PRB1844490 | Variables in a CSS include do not update with portal |
| Service Portal | PRB1844710 | While creating a funnel in User Analytics Dashboard, page view names are visible in different languages |
| Service Portal | PRB1844968 | Tabular Data gets truncated on the portal form |
| Service Portal | PRB1845495 | The 'Select' box on the catalog doesn't as expected in Service Portal using Catalog Client Scripts |
| Service Portal | PRB1845683 | ESC portal footer disappears when navigating to other pages if the Header is not Static |
| Service Portal | PRB1845798 | A brief of a KB article is not properly visible at 400% zoom and does not include ellipses |
| Service Portal | PRB1903526 | The ESC portal loads as blank on an iPhone browser with the ESC app v18.0.1 |
| Service Portal Core Widgets | PRB1826762 | The Walk-Up Experience 'Check In' screen on iPad and Mobile have issues when selecting the 'X' clear field |
| Service Portal Core Widgets | PRB1744433 | The activity stream always displays the first activity stream entry of records created by 'system' in English and is not translated |
| Service Portal Core Widgets | PRB1855145 | There's an accessibility issue with the 'Faceted Search' widget where all results have a link entitled 'Open in New Tab' |
| Service Portal Core Widgets | PRB1843112 | The Share modal on the Social Q&A portal widget is not responsive in an iOS browser |
| Service Portfolio Management | PRB1836841 | Scheduled job takes too long 'Update Service Offering Subscribers, Send Surveys and Start PA Job' |
| Service Portfolio Management | PRB1846665 | Catalog items are not displayed on portal search results after Xanadu release |
| Service Portfolio Management | PRB1805361 | Unable to remove Business Service Offering with same name from an application service in CSDM |
| Session Activity Timeout | PRB1868949 | A session timeout message isn't announced by a screen reader |
| Session Activity Timeout | PRB1726231 | Screen reader is not announcing the status message 'Extend your session' |
| Session Management | PRB1884182 | Session timeout miscalculations can cause erratic logouts when 'active session timeout' is turned on |
| Session Management | PRB1780666 | The message 'You do not have permission to access this page' sometimes displays in portal |
| Session Management | PRB1843891 | An error reading, 'this.fGS is null', appears after upgrading to Xanadu from Vancouver |
| Sidebar (Family Release) | PRB1831882 | When a user without a user Id is @mentioned, 'Guest User' doesn't show |
| Sidebar (Family Release) | PRB1853142 | The summarization for the sidebar discussion is not generated with 'six lines' of activities in the Now Assist sidebar discussion when there is an attachment |
| Sidebar (Family Release) | PRB1903417 | In Workspace, the 'Add Participants' feature under 'Sidebar Discussions' isn't functioning as expected (for example, the correct user doesn't appear when searching by name) |
| Sidebar (Family Release) | PRB1849121 | The 'Slack' icon is missing from the participant list in the 'Detail' page |
| SOAP Web Service | PRB1849115 | SOAP API Access Policy malfunctions when the called URL differs from the defined URL in the Policy |
| Software asset analytics | PRB1860159 | There's an issue with the 'potential savings indicator' filter for reclamation candidates |
| Software Asset Management | PRB1845794 | The 'ITAM License Report' module isn't displaying in upgraded instances from Washington DC / Xanadu to Yokohama releases |
| Software Asset Management | PRB1854090 | Cross-product downgrade rights should exclude inactive downgrade relationships |
| Software Asset Management | PRB1857027 | Performance enhancement for 'Bookkeeping for dedup on delete' business rule |
| Software Asset Management | PRB1851811 | Service catalog allocation issues with SA (software assurance) entitlements |
| Software Asset Management | PRB1840899 | New License Metrics for CrowdStrike |
| Software Asset Management | PRB1878871 | The 'Publisher Overview' page doesn't load after a user selects the publisher card after recon is completed |
| Software Asset Management | PRB1853225 | Remediation options buttons aren't triggering a scheduled job immediately if date_format is different |
| Software Asset Management | PRB1771094 | A default value isn't set for some of the content tables |
| Software Asset Management | PRB1795842 | 'Created Source' is not always stamped on software models by content update jobs |
| Software Asset Management | PRB1848894 | Add P+M, P+SA as an additional license type |
| Software Asset Management | PRB1854426 | Editing the 'manufacturer' field in a samp_custom_sw_product record does not update the cmdb_software_product_model record |
| Software Asset Management | PRB1857153 | Business rule 'Remove Installs for retired/Stolen' with priority 100 keeps blocking discovery |
| Software Asset Management | PRB1862882 | 'Units consumed' aren't displayed in a workspace |
| Software Asset Management | PRB1881916 | Deprecate the fix script 'SAM - Reduplicate install table' |
| Software Asset Management | PRB1886499 | JavaScript errors from some client scripts are occurring, displaying a record of alm_license on the Portal site |
| Software Asset Management | PRB1894975 | License keys can be marked as allocated even when an allocation isn't created |
| Software Asset Management | PRB1896466 | Software Asset Connections job should check for retired states |
| Software Asset Management | PRB1830073 | The 'Software Asset Connections' job fails when a cmdb_rel_ci record doesn't have a child |
| Software Asset Management | PRB1831772 | Data Collection constantly runs long in Software Asset Management (SAM) |
| Software Asset Management | PRB1835094 | Uptake new content changes done on samp_processor_factor_map as part of STRY57610613 |
| Software Asset Management | PRB1844026 | A user resolution isn't working for a directory user for an SSO integration profile |
| Software Asset Management Publisher Pack for Microsoft | PRB1854884 | 'Collect CAL Info' pattern extension populates duplicated 'samp_user_device_license_consumption' causing downstream identification issues |
| Software Asset Management Publisher Pack for Oracle | PRB1839238 | The user is unable to select a cloud database when creating a client access record with Pass checked |
| Software Asset Management Publisher Pack for Oracle | PRB1857339 | Report_view ACL on cmdb_ci_db_ora_instance table blocks access to reports for a user with cmdb_read roles |
| Software Asset Management Publisher Pack for Oracle | PRB1820579 | When the Cloud license type key value pairs are missing on a cloud device, they don't default to Bring Your Own License (BYOL) for Oracle products |
| Software Asset Management Workspace | PRB1847357 | Custom software product and custom software product suggestions lists on License Operations are not visible to users with the sam_admin role |
| Software Asset Management Workspace | PRB1833497 | There's a workspace functionality issue where filtering products under license usage isn't working |
| Software Asset Normalization | PRB1842256 | The values for the 'Condition' column of the pattern rules samp_pattern_normalization_rule are not flowing to instances |
| Software Asset Normalization | PRB1840383 | For a software product type other than the licensable normalization engine, it keeps the version empty and marks it as normalized using only the product map |
| Software Asset Reclamation | PRB1852786 | The job 'SAM - Apply latest content changes' fails when a reclamation candidate's description is empty |
| Software Asset Reclamation | PRB1859713 | Reclamation rules to product mappings are added for invalid products |
| Software Asset Reclamation | PRB1857948 | Reclamation notification reads, 'Re-word references for manager' |
| Software Asset Reclamation | PRB1859695 | Add index on samp_sw_reclamation_candidate table |
| Software Asset Reclamation | PRB1861654 | The bulk reclamation candidate form isn't hiding the 'Software Installation' field on Form UX/Classic |
| Software Asset Reclamation | PRB1870503 | The error message 'Cannot find the profile type configuration in the script routing table' should be reworded |
| Software Asset Reclamation | PRB1882484 | A business rule prevents duplicate reclamation candidates, causing bulk RC not to be created |
| Software Entitlements | PRB1779771 | Hanging software models are created through Publisher Part Numbers (PPN) during entitlement creation |
| Software Entitlements | PRB1864622 | If their values are set to null, the 'Create allocation remediation' option fails on assigned conditions and entitlement conditions |
| Software Entitlements | PRB1819949 | Show Purchase Order (PO) number field under 'Financials' on an Entitlement record |
| Software Entitlements | PRB1837059 | SM gets created with the old DMAP when the user accepts the suggested PPN |
| Software Models | PRB1828999 | Get install count for the software model job runs a huge query when the software model is corrupted in Software Asset Management (SAM) |
| Software Models | PRB1776118 | The job 'SAM – Get install count for software model' doesn't update the install count for SaaS software, and the 'Show Matching Discovery Models' link is hidden |
| Source Control Engine | PRB1823300 | The App Operation Queue Health Monitor is not cleaning up repo locks or canceled tracker locks |
| Source Control Engine | PRB1846622 | A queued 'Apply Remote Changes' operation should not retry if there is a source control failure |
| Source Control Engine | PRB1849640 | App fails to commit on a MID Server where it has domain separation |
| Source Control Engine | PRB1850724 | sys_store_app record can unexpectedly get deleted after installing a published application |
| Source Control Engine | PRB1821920 | 'ApplyChangesVCSHandler' terminates the process following an ecc_queue error |
| Source Control Engine | PRB1829444 | The sys_ui_message additional coalesce value can break an app customization installation |
| Source Control Menu for Dev Studio | PRB1857083 | Studio stuck at 'Loading changed files...' when trying to commit |
| Special Handling Notes | PRB1846839 | Closing a record tab immediately while having SHN in workspace causes the screen to become unresponsive |
| Special Handling Notes | PRB1847100 | A 'Special Handling Notes' message is not displayed on Workspace |
| Standard Change Catalog | PRB1850616 | On SOW, change request template values are not auto-populated when modified or retired |
| Stream Connect Core | PRB1846806 | The housekeeping job erroneously creates a subscription for a Flow Trigger that is not associated to a flow |
| Stream Connect Core | PRB1834440 | Context field 'Name-Value Pairs' data isn't inserted into the staging table, and new import sets are created every minute |
| Stream Connect Core | PRB1845639 | Kafka Consumer stops consuming messages once it receives a 'null' message from Producer |
| Subscription Management | PRB1830144 | The 'Deprecated Subscription Allocation' dashboard causes node restart |
| Survey Management | PRB1847800 | Inactive metrics aren't displayed on the user response form |
| Survey Management | PRB1861927 | Image Scale Question (asmt_metric) display value doesn't show properly in Platform UI |
| Survey Management | PRB1884331 | Survey Designer's 'Copy Survey' only works for administrators |
| Survey Management | PRB1842390 | The HR case number is not displayed completely on the survey card on the My surveys page |
| Syntax Editor | PRB1811831 | Adding both glide_list and script editor (monaco) causes the error 'GlideEditorMonaco is not defined', and the glide_list no longer works |
| Syntax Editor API | PRB1887424 | The Completion API filters out archived and 'Snapshot' tables |
| System Archiving | PRB1866906 | There's an issue with a scheduled delete job if a JavaScript getUserId is used when setting a condition |
| System Archiving | PRB1822177 | Duplicate inserts for the same table into sys_archive_ref_migration |
| System Archiving | PRB1828924 | Records are inserted into the tables sys_archive_run (only for re-archive functionality) and sys_archive_destroy_run even when records aren't re-archived or destroyed |
| System Archiving | PRB1843739 | Archive property glide.db.archive.batch_size is not using but appears in 'Archive Properties' module |
| System Events | PRB1852694 | Events processing is malfunctioning due to cache updates not being generated or propagated |
| System Export Sets | PRB1857489 | Export to XLSX contains empty string ('') for blank cells which return FALSE when using =ISBLANK() macro |
| System Export Sets | PRB1877537 | Scheduled export sets and tags data isn't exported when users select Use raw value |
| System Export Sets | PRB1834117 | There's no header information when exporting to PDF via any workspace in a translation language such as Japanese |
| System Import Sets | PRB1666188 | Excel Data Source queries are for attachment, not for data source tables |
| System Import Sets | PRB1853329 | The RTE 'Glide Lookup Operation' operation fails to return a result if the same input and output column are specified |
| System Import Sets | PRB1775535 | An error for 'com.glide.db.impex.datasource.DataSourceException' appears when importing |
| System Import Sets | PRB1802800 | When jdbcprobe_result_set_rows is '=1' in the data source, all the records are returned, which leads to 'OutOfMemory' in the MID Server |
| System Import Sets | PRB1835583 | Usage of parallel job stops import |
| System Import Sets | PRB1836880 | Excessive use of Synchronous API leads to frequent slow SQL (which cannot be sent to RR) |
| System Notifications | PRB1838563 | The base instance bell notification hover does not work intermittently |
| System Update Sets | PRB1909130 | An installation from an update set overwrites customized records |
| System Update Sets | PRB1834468 | A sys_db_object record was created when the 'Function' field was loaded through update, set, and commit |
| System Update Sets | PRB1885422 | Importing an update set of an upgrade plan or items also installs the applications on the instance |
| System Update Sets | PRB1831470 | The update set commit completed, but some updates failed to commit due to errors when trying to drop non-existing tables |
| Table Administration and Data Management | PRB1771107 | Creating a list type field on cmdb_ci from the page breaks the CMDB table due to the field being created with an incorrect storage alias entry |
| Table Administration and Data Management | PRB1799409 | Deleting the custom scope column on sys_user isn't successful |
| Table Administration and Data Management | PRB1849372 | Deleting a table throws a 'Table 'instance_8080.778cf3bf37232110aba6473174924b' doesn't exist)' error |
| Table Administration and Data Management | PRB1828517 | There's an SQL error when inserting invalid or var__ tables as a dependent field for document it |
| Table Administration and Data Management | PRB1757717 | addValue (string field, number value) isn't working as expected on the 'number' field in the 'sys_number_counter' table |
| Table Administration and Data Management | PRB1638197 | Skipping the online alter check doesn't create the field that doesn't require online alter and can use one of the available storage aliases |
| Table Administration and Data Management | PRB1850232 | Query with the yyyy/mm/dd format does not work in RaptorDB |
| Table Administration and Data Management | PRB1887567 | The 'Archive Cert Audit Results' rule archives records less than 2 years old |
| Table Administration and Data Management | PRB1888056 | DMTSchedulerUtils. scheduleDM expects a global Genius Results (GR) parameter |
| Table Administration and Data Management | PRB1792115 | Form displays the error message, 'Syntax Error or Access Rule Violation detected by database (ORA-00904: 'SYS_ATTACHMENT_DOC'.'sys_id': invalid identifier' |
| Table Administration and Data Management | PRB1826494 | Function fields for database view don't handle script error properly and break sys_dictionary record access |
| Table Administration and Data Management | PRB1835839 | glidefunction with complex nested functions work on MariaDB but fail on RaptorDB due to type mismatches with the operands |
| Table Builder (Family Release Channel) | PRB1825118 | The scope isn't showing properly when the view scope and the platform scope are different |
| Table Builder (Family Release Channel) | PRB1823928 | Form Builder changes the form design of the wrong table |
| Table Cleaner | PRB1860821 | TableCleaner doesn't resolve gateways |
| Tags | PRB1836641 | Label events are streaming data into app nodes to check the size instead of doing the 'Aggregate' operation |
| Tags | PRB1765733 | The preview page is not appearing for Service Designer |
| Territory Planning | PRB1837020 | In Dispatcher Workspace, there's an issue with a search territory agent |
| Territory Planning | PRB1889733 | Addition of Query ACLs in Field Service Manager Workforce |
| Test Management 2.0 | PRB1903282 | 'Total tests' count isn't updating on the test execution suite table when adding test execution assignments using 'Add Tests' |
| Time Card Management | PRB1860864 | Searching in Time Sheet Portal doesn't work to prevent applying toLowerCase on undefined and at compareValues |
| Time Card Management | PRB1890564 | Resource actuals aren't calculated based on time cards |
| Time Card Management | PRB1825020 | When multiple tasks are added around the times 6:00 to 8:00 in the time card worker portal, some tasks don't appear in the time chart |
| Time Zones | PRB1869117 | A new time zone update, 2025b, impacts Chile's region |
| Transaction Logs | PRB1873111 | 'Show syslogs records' isn't displaying log entries |
| Transaction Management | PRB1882769 | Reduce the scope of the properties system locking when running injected code like listeners |
| Transaction Management | PRB1883480 | A session isn't authorized when restored by portable sessions with the Explicit Roles plugin enabled |
| Transaction Management | PRB1871282 | There's an IndexOutOfBounds and StringIndexOutOfBoundsException exception in transaction prioritization |
| Transaction Management | PRB1885904 | Enabling glide.guest.active. session.life_span by itself, without setting glide.guest.active. session.life_span shouldn't restrict enablement of the 'Remember me' check box |
| Transaction Quotas | PRB1880782 | glide.cluster.synchronizer causes exceptions due to QuotaFinder when accessing Tomcat requests that have been recycled |
| Transformer API | PRB1722847 | XML transformer fails with valid XML and rules |
| Transform Maps | PRB1847878 | Slow loading of related lists for particular transform maps |
| UI Actions | PRB1636426 | The notification message 'Action not authorized' is hardcoded in i18n for Demand Management |
| UI Builder (Family Channel) | PRB1842512 | Component 'Stateful Button' does not work |
| UI Builder (Family Channel) | PRB1874490 | PROXY_DATA_UPDATED is undefined |
| UI Builder (Family Channel) | PRB1888449 | UI Builder shows Session Expired (401) error (User is not authorized to access this endpoint) when giving the permission to user by the user group |
| UI Builder (Family Channel) | PRB1824234 | The 'now-date-time-interval' component in UI Builder isn't working as expected when the 'Same day selection flag' is toggled on |
| UI Field Administration | PRB1745218 | Tree picker does not have a header/label on Workspace |
| UI Field Administration | PRB1886836 | After an upgrade to Xanadu, the workspace calendar picker doesn't let the user select a year before 1975 |
| UI Field Administration | PRB1821831 | The date-time field is wrapped in the record header across all workspace views |
| UI Field Administration | PRB1833290 | Performance issues with 'List' field type referencing an attachment table in Workspace |
| UI Field Administration | PRB1560731 | The 'Template Value' field can lose data if the record is updated before it is finished loading |
| UI Field Administration | PRB1848866 | An error is thrown when updating the date in SOW Workspace when the language is set to French |
| UI Field Administration | PRB1839910 | The currency type in the currency field is not changed when updated from the Workspace UI |
| UI Field Administration | PRB1795149 | Filtering on a dot-walked field incorrectly queries and results in no records being fetched |
| UI Field Administration | PRB1825023 | The List-type (glide_list) field choices have a dependency rule, and shows all the choices in the Workspace platform |
| UI Field Administration | PRB1857100 | Dot-walking UI Policy condition is not working on form |
| UI Field Administration | PRB1860191 | Japanese mobile phone numbers that start with '060' get an invalid phone number error |
| UI Field Administration | PRB1575910 | When an 'Activity Stream' pop-up is opened using a mouse, the user can interact with other interactive elements in the main content |
| UI Field Administration | PRB1745541 | An 'Invalid Reference' error message doesn't clear when the field is updated by the Catalog UI Policy 'Clear variable' to 'True' |
| UI Field Administration | PRB1819962 | String fields with the attribute 'is_multi_text=true' doesn't show as a text area in Workspace |
| UI Field Administration | PRB1822529 | In specific conditions, the 'List' field submits an option into the list without the user selecting or pressing 'enter' |
| UI Field Administration | PRB1824522 | Failed to load the plugin now_assist_context_menu from url /scripts/now_assist_context_menu_tinymce_plugin.js |
| UI Field Administration | PRB1826288 | The File Attachment field is redirects users away from the current record |
| UI Field Administration | PRB1830550 | The validation messages are still visible under the field, even if the field isn't mandatory |
| UI Field Administration | PRB1833459 | ECMAScript 2021 (ES12) mode is disabled with Insert & Stay |
| UI Field Administration | PRB1835628 | The Single Currency field cannot be modified in a Project Workspace |
| UI Field Administration | PRB1836162 | In Configurable Workspace, the field type 'Phone Number' has a behavior change in Xanadu |
| UI Form Administration | PRB1898373 | Date/Time fields in a multi-edit form don't save entered values |
| UI Form Administration | PRB1843418 | View reference lookup on the 'Workspace View Rule' form doesn't work when glide.invalid_query.returns_no_rows is true |
| UI Form Administration | PRB1819825 | The workspace form view changes to Japanese |
| UI Form Administration | PRB1826289 | The form saves in Platform but not in Workspace and throws the error, 'Error Alert The following fields contain errors' |
| UI Form Administration | PRB1819502 | Adding an 'Attachment' field to workspace view gives inconsistent results in platform and workspace |
| UI Form Administration | PRB1849759 | UI scripts with leading comments are not executed in Workspace |
| UI Form Administration | PRB1887884 | A dependent field onChange handler fires when the 'depended on' field changes when there's no change to the dependent field |
| UI Form Administration | PRB1881995 | Content on 'Special Handling Notes' isn't scrollable |
| UI Form Administration | PRB1863474 | The 'Form' section doesn't display dot-walk fields due to caching |
| UI Form Administration | PRB1850340 | GlideDialogForm no longer opens Service Catalog pages |
| UI Form Administration | PRB1889245 | When the user selects 'Create Standard Change' action on a case, it shows the Catalog Item form instead of navigating to 'Standard Changes' under 'Catalogs' |
| UI Form Administration | PRB1851031 | A user with a comma and a slash causes the watchlist to display incorrectly in SOW |
| UI Form Administration | PRB1854148 | Catalog UI Policy form header cannot be right-clicked if the policy is read-only |
| UI Form Administration | PRB1855209 | Workspace 'Jump to section navigation' is not working |
| UI Form Administration | PRB1860501 | A form's cache key doesn't account for roles with external and internal users |
| UI Form Administration | PRB1872898 | The 'Layout Form' link UI action in the sys_db_object form fails silently when a default form section has a caption |
| UI Form Administration | PRB1876467 | timeAgo.js generates an incorrect string for date/time, more than 12 months in the future |
| UI Form Administration | PRB1877273 | When completing a problem_task, the value for the 'Close notes' field isn't captured until the keyboard is used |
| UI Form Administration | PRB1880019 | Field labels aren't displaying horizontally even though glide.ui.form.breakpoints.enable is true |
| UI Form Administration | PRB1881148 | Text in string fields in a modal window is cut off under certain conditions in Safari |
| UI Form Administration | PRB1886643 | The Annotation field is not updated when the form and platform are in same scope |
| UI Form Administration | PRB1893949 | A mandatory field hint sometimes is missing the 'Mandatory' prefix |
| UI Form Administration | PRB1895483 | Form UI Actions stop working when deferred related lists are enabled and the user is denied access |
| UI Form Administration | PRB1900373 | Form controller events are no longer prioritized after the Xanadu release |
| UI Form Administration | PRB1715322 | Color was used to indicate the required field text missing |
| UI Form Administration | PRB1765178 | Some of the base instance models, such as a model that appears when selecting the watchlist, are not resizable |
| UI Form Administration | PRB1768652 | The bar showing what phase a change is in is implemented wrong for accessibility |
| UI Form Administration | PRB1784386 | A subject person with an empty first and last name in their sys_user table record is not saving in Service Operation Workspace |
| UI Form Administration | PRB1796039 | The page title is only partially translated in Japanese in the 'Form' page |
| UI Form Administration | PRB1819010 | The incident table remaining tables opened, except for EmailClientOpenPop |
| UI Form Administration | PRB1820252 | The choices value is unable to be translated under 'Actions on selected rows' of the Related list |
| UI Form Administration | PRB1820922 | The display business rule causes info messages to not display on quick-edit of records in the Service Operations Workspace (SOW) |
| UI Form Administration | PRB1822864 | Record templates are not checked for validity on the Service Operations Workspace (SOW) the same way on the classic backend view |
| UI Form Administration | PRB1823985 | 'Compose Email' isn't working on the CSM/FSM Configurable Workspace |
| UI Form Administration | PRB1831096 | Unable to delete scoped application 'View Rules' |
| UI Form Administration | PRB1835997 | The function 'g_ui_scripts.getUIScript' isn't working in Agent Workspace in Xanadu |
| UI Form Administration | PRB1836016 | Fields in the Metric Data Task of the ESG Workspace are displayed in a single column |
| UI Form Administration | PRB1836209 | The function 'g_aw.closeAndOpenRecord' doesn't place control on the new tab anymore in Washington DC in the CSM Agent Workspace |
| UI Form Administration | PRB1839163 | getReference doesn't work in a client script in workspace |
| UI Form Administration | PRB1841107 | The tooltip shows '<user> is available' when the Record Presence preset is used |
| UI Form Administration | PRB1845473 | Incident Sub-tab opens incorrectly |
| UI Form Administration | PRB1845585 | The attachment dialog layout has a discrepancy |
| UI Form Administration | PRB1849250 | Screen reader announcements for read-only and mandatory active fields are unnecessarily long |
| UI Policies | PRB1894468 | Performance degradation for Core UI performance |
| Universal Request | PRB1833031 | When transferred, Universal Request is using the GMT time zone instead of the system/session/user time zone |
| Universal Request | PRB1840216 | Mandatory fields on Universal Request Transfer configuration form don't work for journaled fields |
| Universal Request for Incident Management | PRB1853285 | The Date Time field does not sync correctly from UR to incident |
| Universal Request for Incident Management | PRB1846378 | The wrong user with the same name as the target user is added to the watchlist of an Incident created from a Universal request |
| Upgrade Center | PRB1821867 | Records have a skipped error disposition due to the plugin 'com.devsnc_sn_record_tablename_connected' |
| Upgrade Center | PRB1844300 | sys_claims customization protection behaves differently than sys_update_xml during upgrades when the sys_policy of the file changes |
| Upgrade Monitor | PRB1832930 | Progress bar shows an incorrect total number of plugins while upgrading from Xanadu to Yokohama for Elevance |
| Upgrade Plans | PRB1900072 | The upgrade failed to install com.snc.service_management.core due to a failure installing its dependency |
| Usage Analytics | PRB1847922 | The UXCollectionModeJob displays appnode keystore errors in a Yokohama self-hosted instance |
| Usage Analytics | PRB1847008 | Analytics data is not captured for instances on Xanadu and prior |
| Usage Analytics | PRB1898047 | /uxa/now/web/metric call throws a 500 internal server error with the 'glide-05-25-2025_1730' build |
| Usage Analytics | PRB1900274 | When USAGEANALYTICS_UPLOADER fails, it appears in the 'ERROR' level log when it should be in 'INFO' |
| Usage Analytics | PRB1905285 | SDK Metric call fails with a user ID comparison error from Gateway |
| Usage Analytics | PRB1912033 | Definition ID DEFN1006847 counts in usageanalytics_count is showing negative value (-6)​ |
| User Authentication | PRB1871653 | Observing entries with the login type = NULL and the browser = 'Unknown Browser' from the sys_user_login_history table |
| User Criteria for Service Catalog | PRB1867417 | User criteria takes an extended amount of time to evaluate user roles when there are duplicate CS |
| User Presence | PRB1767417 | Multiple threads can unnecessarily race to build the user presence cache, adding a load to the primary database |
| User Role Inheritance API | PRB1867106 | The configuration item 'Dependency View' (BSM Map) reference field decorator opens the incorrect page if the sys_user_has_role related list loads asynchronously on the same form |
| UXF Components | PRB1878847 | Users are unable to personalize a list in Software Asset Workspace |
| UXF Components | PRB1827148 | The Workspace 'Date' field format is displayed differently in Washington DC and Vancouver compared to Xanadu |
| UX Framework | PRB1848952 | The Unified Navigation bar fails to load intermittently |
| UX Framework | PRB1864597 | The binding for page collection singular controller is inconsistent |
| UX Framework | PRB1860389 | The 'Skip to main content' link isn't provided in the 'Demo Portal' app |
| UX Framework | PRB1835907 | sys_client_interaction timing doesn't match the user activity |
| UX Framework | PRB1896391 | uxf-translation-extractor isn't extracting configuration layout titles |
| UX Framework | PRB1898329 | Service Worker fails to cache shell-bundle.jsdbx which causes a blank page on the page load |
| UX Framework | PRB1847892 | A variable with 'Do not select the first choice' enabled defaults to the first choice in workspaces |
| UX Framework | PRB1866363 | Opening more than the max limit of CSM Workspace tabs outside the ServiceNow Platform doesn't trigger the 'Max limit reached' pop-up |
| UX Framework | PRB1822144 | After upgrading to Xanadu, workspace date fields display an inaccurate date format error |
| UX Framework | PRB1848844 | Skip the now-uxf-tab-set render until the viewport is initialized |
| UX Framework | PRB1850094 | The Preview of the UI Builder does not update intermittently |
| UX Framework | PRB1856292 | UI Builder 'Data Set' type component 'Contact your ServiceNow administrator for more information.' unable to change text |
| UX Framework | PRB1864103 | An empty page displays after partially upgrading in Xanadu to the latest track/paxeintegration |
| UX Framework | PRB1868302 | Interaction Related Records for 'View Knowledge Articles' in the Service Operations Workspace (SOW) are incorrect after upgrading Xanadu |
| UX Framework | PRB1880314 | Users can update the 'Properties' field on sys_ux_event records with incorrect JSON syntax, which can lead to breakages on UI Builder pages |
| UX Framework | PRB1884646 | There's multiple occurrences of the 'js-common-mega' bundle in the 'Asset' table |
| UX Framework | PRB1889334 | Dispatch is statically bound to the macroponent causing unexpected state update |
| UX Framework | PRB1892477 | Portal App Shell workspace pages jump to the middle of the page on save |
| UX Framework | PRB1892757 | Total Transaction Processing Time is miscalculated |
| UX Framework | PRB1900546 | The tab pop-up for for non-active tabs don't display correctly if there's a long field label |
| UX Framework | PRB1905704 | Asset manifest cache is not flushed after upgrade |
| UX Framework | PRB1792242 | The 'Loading' state only applies to a fixed area of the page, such as a list, and not the whole list |
| UX Framework | PRB1800012 | There's accessibility Issues with header items in Portal app shell |
| UX Framework | PRB1815705 | All forms with pre-defined options fields are not supporting the keyboard keys 'Home' and 'End' operation in the Service Operations Workspace |
| UX Framework | PRB1828184 | Accessing uxta/sys_id.assetx directly within instances produces an exception and gives a 'Page not found' message |
| UX Framework | PRB1831082 | AppRouteConfiguration is not honored when workspaces are changed |
| UX Framework | PRB1833790 | There's a 'Max Tab Reached' message on Workspace |
| UX Framework | PRB1834286 | maxMainTabLimit is not honored on workspace tabs |
| UX Framework | PRB1834479 | Keyboard shortcuts are triggering a 'session expired' modal on public pages |
| UX Framework | PRB1834547 | An additional HR case creation form opens when selecting the 'View All' details of 'Cases for Subjected Person', 'Cases for Opened For', or 'Interactions' in a some scenarios |
| UX Framework | PRB1841177 | The glide.ui.glide_list.separator property is not handled properly for the sys_ux_applicability check |
| UX Framework | PRB1842714 | maxTotalSubTabLimit for chrome_tab is not work as expected on Workspace |
| UX Framework | PRB1845708 | The chrome_menu on UI Builder portal is different between versions |
| vCenter Event Collector | PRB1817112 | Credential affinity support for the vCenter Event Collector credential |
| Virtual Agent | PRB1849654 | Synthesized output is not captured in an interaction transcript |
| Virtual Agent | PRB1892135 | When the user has an Array.String datatype with a long and float datatype, it gives an error message as an output in the Now Assist Panel (NAP) |
| Virtual Agent | PRB1885569 | An external-facing Virtual Agent displays errors in the browser console |
| Virtual Agent | PRB1868975 | Some text in some OutputCardControls isn't translating |
| Virtual Agent | PRB1903705 | Chat type indicator and the message sender info are missing when a chat with a guest user and base instance guest user is deleted |
| Virtual Agent | PRB1781245 | The welcome message and contextual actions are not translating properly |
| Virtual Agent | PRB1864576 | When users have multiple static choices with the same name and and they display more than 10 choices, it displays extra choices from the previous topic block |
| Virtual Agent | PRB1892895 | 'Deflection' records aren't created in ssa_deflection_metric, which uses the 'HR default' deflection configuration |
| Virtual Agent | PRB1893137 | Virtual agent LLM Survey shows the question twice |
| Virtual Agent | PRB1893952 | A Now Assist panel isn't loading on Yokohama instances |
| Virtual Agent | PRB1862323 | After upgrading to Xanadu, the Translate Texts subflow is sending text_type as null to the DT subflow for Virtual Agent |
| Virtual Agent | PRB1903202 | When no default SLM model is set (which is used for rewriting the query), the response returns an incorrect or unclear error message |
| Virtual Agent | PRB1867667 | 'hideShowMeEverything' isn't serialized |
| Virtual Agent | PRB1838952 | Chat icon displays over the button on the 'HRM Todos Summary' widget |
| Virtual Agent | PRB1849942 | SmartLinkServiceImpl.getSmartLinksFromJson ClassCastExceptions causes excess logging |
| Virtual Agent | PRB1820876 | An additional new line is being added in the Virtual Agent output in Xanadu |
| Virtual Agent | PRB1881057 | Java Proxy should use an LLM language as the source instead of the system language |
| Virtual Agent | PRB1846614 | NVDA announces messages from Virtual Agent as 'You' instead of 'Virtual Agent' |
| Virtual Agent | PRB1847877 | When an agent dials an invalid/incorrect phone number, the agent session is lost and the interaction is closed for the guest |
| Virtual Agent | PRB1847990 | Virtual Agent Designer allows the user to select a scripted Dynamic Choice node output as the Record value in a bot response card node |
| Virtual Agent | PRB1850559 | The user is unable to change the topic name when the instance language is set to a non-English language |
| Virtual Agent | PRB1850750 | When using proactive triggers in virtual agent, a glitch occurs when closing and reopening the chat |
| Virtual Agent | PRB1851088 | Catalog items are not displayed in the card format in the AI Search block in non-English languages |
| Virtual Agent | PRB1854031 | Fix the 'licensing usage' log |
| Virtual Agent | PRB1855448 | A previous conversation without any sys_cs_session records throws an error |
| Virtual Agent | PRB1855771 | The user is unable to change the Virtual Agent timeout scenario message icon in case of domain separation |
| Virtual Agent | PRB1859339 | An attachment icon isn't aligning with the rest of the other icons in the chat box |
| Virtual Agent | PRB1859774 | Create sys_auto_flush records to auto- delete one_api_variable_store records |
| Virtual Agent | PRB1864394 | When a user selects the 'None of these' option on the Submit Request (Template) topic in Virtual Agent, it generates empty catalog item page |
| Virtual Agent | PRB1864642 | Investigate hardcoding of 'Dummy' in RuntimeUtils.getSenderDetails |
| Virtual Agent | PRB1870538 | On a catalog client script, 'On change' isn't triggered when making a change in Virtual Agent |
| Virtual Agent | PRB1872539 | MSAuthToken.getMessageAuth sometimes returns the incorrect message_auth |
| Virtual Agent | PRB1872958 | Virtual Agent search results display issues after an upgrade |
| Virtual Agent | PRB1873783 | Flow Designer Integration Hub (FDIH) based executions are picked by different Glide App nodes and cause slowness |
| Virtual Agent | PRB1874005 | A record in provider_user_map is still inactive, causing Now Virtual Agent to fail approvals |
| Virtual Agent | PRB1877306 | Virtual Agent Automated Test Framework (ATF) fails on certain system topics |
| Virtual Agent | PRB1878370 | The Yokohama 'please pick an option' text isn't properly readable, as it's very light shaded |
| Virtual Agent | PRB1878895 | Synthesized QnA capability fails for non-English invocations from Portal interfaces only |
| Virtual Agent | PRB1880242 | 'interaction_context' is overwritten with new conversation variables |
| Virtual Agent | PRB1881387 | In Virtual Agent, dynamic translation isn't working when an agent sends a message to the end user |
| Virtual Agent | PRB1881393 | An Agent Chat new message desktop notification should be selectable and redirect the user to the 'Calling' tab |
| Virtual Agent | PRB1881722 | In Now Assist Virtual Agent, there's inconsistency in the timestamps |
| Virtual Agent | PRB1881762 | Use the API introduced by STRY58769225 |
| Virtual Agent | PRB1881917 | Running multiple agent chat conversations with profanity on leads to overlapping of messages between the conversations |
| Virtual Agent | PRB1885889 | There's an error in the translation of Spanish topics |
| Virtual Agent | PRB1892734 | 'Start a new conversation with Now Assist' text is hidden under 'Contact Support' text |
| Virtual Agent | PRB1894830 | Now Assist in Virtual Agent misclassifies user text input in survey questions |
| Virtual Agent | PRB1896976 | The 'Start a new conversation' pop-up box in Virtual Agent is out of the screen |
| Virtual Agent | PRB1898643 | ServiceNow Studio Now Assist Panel (NAP) requires Platform Assistant to be enabled |
| Virtual Agent | PRB1901626 | 'Notification' errors out if users trigger it for a user who has not had any interaction with Virtual Agent for more than 60 days |
| Virtual Agent | PRB1909158 | A skill does not trigger as Capability in Virtual Agent Designer when tools such as RAG are added for the skill |
| Virtual Agent | PRB1822156 | Links that contain ').aspx' do not redirect |
| Virtual Agent | PRB1826252 | User inbound messages to a Live agent end up in the picker pagination logic in specific scenarios for channels |
| Virtual Agent | PRB1835039 | Carousel input component isn't working for Now Assist LLM when the first letter of the object parameters is in upper case |
| Virtual Agent | PRB1840535 | Update NotificationManager to do a null check before using targetGr |
| Virtual Agent | PRB1843763 | Unable to view the Skip button in survey questions even though the user is not opting the mandatory option in view survey |
| Virtual Agent | PRB1844756 | Steps are not highlighted when the internal name and display name are different |
| Virtual Agent | PRB1845008 | The user is not able to send a chat after the first agent has ended the chat |
| Virtual Agent | PRB1845584 | Virtual Agent loads indefinitely with an exception reading, 'java.lang.SecurityException: Method returned an object of type Undefined which is not allowed in scope sn_itsm_va' |
| Virtual Agent Actionable Notifications | PRB1870525 | Actions are not shown to the user if notification actions are passed in event parameters |
| Virtual Agent Designer Legacy | PRB1891033 | Marking the 'AI Agent'/ 'Agentic Workflows' as 'Promoted' from VA designer does not show up as a Promoted action in Virtual Agent |
| Virtual Agent Designer Legacy | PRB1883389 | The 'Transform NLU to LLM' topic isn't in sync with Virtual Agent Designer (VAD) operations |
| Virtual Agent Designer Legacy | PRB1886617 | The Dynamic Action component returns duplicate sys_ids |
| Virtual Agent Designer Legacy | PRB1817185 | In an LLM-enabled user input, the enforced user prompt isn't translated |
| Virtual Agent Designer Legacy | PRB1835978 | A topic with a boolean control errors out with slot-filling |
| Virtual Agent Designer Legacy | PRB1842344 | The 'Request Catalog Item' topic block throws exceptions upon trying to request the catalog item |
| Virtual Agent third-party integrations | PRB1840681 | An image attachment added using CCCIF API does not keep the file name in conversation when using the Virtual Agent API |
| Virtual Agent Web Client | PRB1904063 | Typing too fast in an NLU-based text choice picker for a lot of rows prevents upgrades |
| Virtual Agent Web Client | PRB1820930 | The Show More button isn't working consistently in iOS Safari |
| Virtual Agent Web Client | PRB1874967 | Feedback buttons aren't working in Enhanced Chat for anything other than synthesized responses |
| Virtual Agent Web Client | PRB1849233 | The region landmark is not defined for the chat button (advanced chat popover) |
| Virtual Agent Web Client | PRB1850590 | An accessible name must be (or include) an exact match of any visible text |
| Virtual Agent Web Client | PRB1851863 | After sending an incorrect question, there are several buttons labeled as number options |
| Virtual Agent Web Client | PRB1857707 | Virtual agent links do not count .microsoft as a valid TLD |
| Virtual Agent Web Client | PRB1869054 | Adding the ability to customize/update the default 'FAB' icon |
| Virtual Agent Web Client | PRB1872458 | Dynamic Loader Rich Control doesn't update even when the props are updated |
| Virtual Agent Web Client | PRB1877908 | A document upload fails the first time |
| Virtual Agent Web Client | PRB1881938 | Boolean choice pickers aren't translated to the user's language in Dynamic Window |
| Virtual Agent Web Client | PRB1901424 | Chat client lets multiple messages be sent through simple scripting |
| Virtual Agent Web Client | PRB1905895 | The ' character causes generated responses in Enhanced Chat not to render |
| Virtual Agent Web Client | PRB1789311 | The new CSS variable should focus on the Agent Chat button when the system property 'com.glide.cs.advanced-chat-popover' is set to 'true' |
| Virtual Agent Web Client | PRB1821173 | Uptake the closeSpinner property on a message coming from the server |
| Visual Task Boards | PRB1761421 | The cards in a Freeform Board Visual Task Board (VYB) don't align correctly and seem to scroll sideways when there's a long lane of cards with a scroll bar |
| Visual Task Boards | PRB1870437 | The system property glide.vtb.member _search_operator. starts_with only works for admin users |
| Visual Task Boards | PRB1821365 | When searching for users in the Visual Task Board (VTB) Swimlane, only names appear and there is no option to distinguish using a user-id or email |
| Visual Task Boards | PRB1833596 | Adding or removing a description on a Visual Task Board (VTB) card detail triggers an unwanted alert message, 'INC0000XXX was modified before update, the new value may not reflect your changes' |
| Walk-Up Experience | PRB1848443 | A badge reader throws an error: 'Could not find location queue associated with badge reader' |
| Walk-Up Experience | PRB1867731 | There's a Walk-up Experience Portal date ordinal translations issue |
| Walk-Up Experience | PRB1874213 | The walkup schedule isn't displaying correctly and the 24X7 schedule displays as closed |
| Walk-Up Experience | PRB1879882 | Assignment rules aren't working for a walk-up record created using the condition 'Location Queue' to populate an assignment group |
| Walk-Up Experience | PRB1833499 | Interactions don't move from 'On Hold' to 'New' when the user requesting the appointment is in a different time zone |
| Walk-up Experience Appointment Booking | PRB1869384 | A reference field pop-up isn't closing after selecting the value |
| Walk-up Experience Portal | PRB1869630 | The walkup logo isn't displayed |
| Walk-up Experience Portal | PRB1830606 | Walk-up portal doesn't provide complete information about the dialog and queue when the user checks in |
| Walk-up Experience Portal | PRB1834821 | The group label 'Select reason for visit' and 'Other reason' is not announced for the 'Short Description' text field for the Walk-up portal |
| Web Content Accessibility Guidelines (WCAG) Conformance | PRB1850522 | The page structure of the application is not efficiently recognizable by blind users |
| Web Content Accessibility Guidelines (WCAG) Conformance | PRB1818332 | The tooltip for catalog items is not announced by the screen reader for accessibility |
| Word Document APIs | PRB1840050 | The Docx4j version should be updated to support ServiceNow WordDocumentAPIs after a recent update of Microsoft Office Word 16.91 |
| Work Order Management | PRB1838614 | Logic fails to check for conflicts if the assignment group selected on the work order task (WOT) contains multiple group types |
| Work Order Management | PRB1855599 | A work order task (WOT) isn't assigned to a vendor/contractor when assigning a WOT to a vendor/contractor group |
| Work Order Management | PRB1860852 | Platform flows and mobile flows aren't consistent for the follow-up tasks |
| Work Order Management | PRB1863461 | There's a mismatched start date between a work order task and a work order when generated from work plans |
| Work Order Management | PRB1877362 | A work order task template isn't honoring the 'Location' field |
| Work Order Management | PRB1880140 | Users get a pop-up error when opening a Work Order Task (WOT) on Portal |
| Work Order Management | PRB1882671 | Ignore sys_user schedule when assigning tasks in the background |
| Work Order Management | PRB1883513 | The New UI action should be hidden on a 'Part Requirement' related list in a work order |
| Work Order Management | PRB1888566 | The 'Capacity check on assigned change' client script throws an error |
| Work Order Management | PRB1888734 | The 'Dispatch group' field remains empty onLoad when a work order task is manually created |
| Work Order Management | PRB1895750 | A work order task template doesn't display the skill associated/linked to it |
| Work Order Management | PRB1902998 | When re-assigning an Agent Work Schedule record from one agent to another in a collapsed group, agent blocks aren't properly reflected |
| Work Order Management | PRB1840169 | Unexpected behavior of a multi-shift WOT when it changes to WIP |
| Work Order Management | PRB1841899 | Observe higher response times for dispatcher workspace transactions during 1x load test |
| Work Order Management | PRB1846321 | Refactor script of remote table v_st_fsm_schedule_event |
| Workspace List Menu | PRB1874371 | In Service Operations Workspace's 'Share List', any text added in the format 'xxx@xxx.com' is displayed in the menu |
| Zero Trust Access | PRB1830413 | Zero Trust Access (ZTA) policy-based authentication is applied for Impersonation |
| Zero Trust Access | PRB1872876 | There's export problems during a Zero Trust Access (ZTA) role session |
| Zing Text Indexing and Search Engine | PRB1763026 | Search text doesn't stay in the search bar after displaying the results in Global Search in Next Experience |
| Zing Text Indexing and Search Engine | PRB1831964 | The Zing Global Search changes capitalized letters in the Search Result List on the 'Global Search' page |