Add a suggested relationship

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Add a suggested relationship for a class. The list of suggested relationships for a class is available when you create a new relationship for a CI of that class.

    Before you begin

    Role required: To view — itil. To create, update, or delete suggested relationships — itil_admin.

    Procedure

    1. Use the CI Class Manager (Role required: itil_admin):
      1. Navigate to All > Configuration > CI Class Manager.
      2. Click Hierarchy to expand the CI Classes list, then select the class where you want to add a suggested relationship.
      3. In the class navigation bar, click Suggested Relationships.
      4. Click New.
      5. In the Add Suggested Relationship dialog box, select a Relationship and a Target Class for the relationship.
        This Class and the Target Class become parent or child in the suggested relationship, based on your selection of the Relationship.
      6. Click Save.
    2. Or, navigate to All > Configuration > Relationships > Suggested Relationships (Role required: admin):
      1. Click New.
      2. On the form, fill in the fields.
        Table 1. Suggested Relationship fields
        Field Description
        Base class The base class in the relationship, which depending on the relationship type, is either the parent or the child in the relationship.
        Relationship Relationship type.
        Dependent class The dependent class in the relationship, which depending on the relationship type, is either the parent or the child in the relationship.

    Suggested relationship you can add

    Table 2.
    Base Class Relationship Dependent/Target Class
    Oracle Is Hosted On Linux Server
    Oracle Is Hosted On Solaris Server
    Note:
    The same parent class and relationship can appear more than once.

    What to do next

    You may need to delete a suggested relationship, for example, to limit the choice of available relationships in the CI relationship editor. Removing a suggested relationship does not affect relationships that are created or updated by Discovery.