Compare knowledge article versions in Agent Workspace

Select and compare two versions of a knowledge article in Agent Workspace to view the differences between them.

Before you begin

You must have contribute access to the knowledge base that stores the knowledge article.

Role required: agent_workspace_user

Note:

For comparison of the knowledge article versions in the Next Experience UI, see Compare two versions of an article.

Procedure

1. Navigate to All > Agent Workspace > Agent Workspace Home.
2. Click Lists > Knowledge > All Articles.
3. Click the link to a knowledge article for which you want to compare two versions.
4. Click Edit to open the Knowledge article form.
5. In the Article Versions related list, select the two versions of the article to compare.
6. Click Compare.

Result

The Compare versions tab opens within Agent Workspace and lists the fields for the selected versions in a side-by-side format. Any differences between the two versions are highlighted as shown in the following example image.

Figure 1. Example: Compare article versions

Related concepts

• Article versioning