Knowledge blocks authoring in Agent Workspace

Reuse content by creating, editing, and publishing knowledge blocks in Agent Workspace.

You can perform the following knowledge blocks-related tasks in Agent Workspace:

• Create a knowledge block for a knowledge base.
• Manage all unpublished and published knowledge blocks authored by you.
• Add knowledge blocks to a knowledge article.

  When adding a knowledge block to a knowledge article, you can also add knowledge blocks to any fields associated with an article template if used for an article.

• Retire a knowledge block not used in any knowledge articles.