Machine learning solutions for Knowledge Management

Machine learning in Knowledge Management helps improve knowledge governance and quality of your knowledge base.

Machine learning in Knowledge Management has the following benefits:

• Improves the quality of your knowledge base by avoiding duplicate articles and makes the knowledge base more Knowledge-Centred Service (KCS) compliant.
• Suggests related articles to help you solve an issue or resolve a question.
• Identifies knowledge gaps and improves content of your knowledge base using the Knowledge Demand Insights feature.

• Predictive Intelligence for Knowledge Management
  The Predictive Intelligence for Knowledge Management capability uses machine-learning algorithms to provide various Knowledge Management capabilities, such as similar articles and knowledge demand insights.