Preview a knowledge article with knowledge blocks in Agent Workspace

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Preview a knowledge article with knowledge blocks in Agent Workspace.

    Before you begin

    You must have contribute access to the knowledge base that stores the knowledge article.

    Role required: agent_workspace_user and knowledge

    Procedure

    1. Navigate to All > Agent Workspace > Agent Workspace Home.
    2. Go to Lists > Knowledge Articles > All.
    3. Select the article in which you want to preview a knowledge block and click Edit.
    4. Click Preview with Blocks.
      The article edit page refreshes to show options for previewing a knowledge block.
    5. Optional: Click Show Blocks to highlight the knowledge blocks added to the article.
    6. Click OK.