Unsubscribe from a knowledge base

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Unsubscribe from a knowledge base.

    Before you begin

    Role required: knowledge

    About this task

    Users can unsubscribe from a knowledge base from either the Knowledge Management v3 user interface or the Knowledge Management Service Portal.
    Note:
    If you subscribe to an article and then subscribe to the knowledge base, unsubscribing from the knowledge base also unsubscribes you from the article.

    Starting with the Washington DC release, the Knowledge Management v3 homepage (com.snc.knowledge3) is being prepared for deprecation in the future Y release. It is replaced by the Knowledge Management Service Portal (com.snc.knowledge_serviceportal), which is active by default for customers on Madrid and later releases. For more information about the new experience, see Knowledge Management Service Portal homepage features.

    Procedure

    1. Navigate to All > Knowledge > Homepage.
    2. Point to and click the Subscribed link on the knowledge base tile, which toggles to Unsubscribe.
      After unsubscribing you from the knowledge base, the link toggles to Subscribe.