Using Live Feed

Live Feed provides many methods you can use to share content with others in your organization.

Important:

Core UI is required to use Live Feed. Live Feed is not supported in Next Experience. If you turn on Next Experience, Live Feed will no longer work. See Next Experience UI for more information.

Depending on your role, there are several different types of feeds you can access, teams you can join and share information with, and hashtags you can use for categorizing messages.

Figure 1. Example image

Note:

Live Feed v2 is active for all new instances by default. If you are upgrading from an earlier version of ServiceNow, you need to activate Live Feed v2 to use these features.

• Use hashtags in Live Feed
  Hashtags are words marked with a hash symbol (#) in messages. Hashtags are a way to categorize messages by keyword or topic for improved search results.
• Use teams in Live Feed
  Users can be combined into teams for the purpose of subscribing to specifically-focused feeds.
• Use Live Feed to work on records
  A record feed is associated with a record, such as an incident or change.
• Use feeds in Live Feed
  Feeds allow users to create focused discussions in Live Feed.
• Live Feed UI overview
  The Live Feed user interface provides many methods you can use to share content with others in your organization.
• Post content in Live Feed
  In Live Feed, you can post new messages and replies to existing messages for all users in the feed. You can also send a reply message to a team or record.