Configuring the Twilio service with endpoints in legacy Notify
Release version: Washingtondc
Updated February 1, 2024
1 minute to read
In order for the Twilio service to receive Notify commands, the Request
URL field value for every Twilio telephone number must point to the ServiceNow instance that uses Notify with
that Twilio telephone number.
Note:
This content applies only to the Legacy Notify application, available prior to the
Geneva release. For information about the Notify application available starting with Geneva,
see Notify.
To set these values, do one of the following:
Define them manually in the Twilio service dashboard.
Ensure the fields are blank in the Twilio service dashboard, then open the
Notify Properties page. Notify automatically configures the
correct endpoints if the Request URL fields are blank.
Set these values from within the Twilio service dashboard.Figure 1. Twilio Numbers Dashboard
The notifyusa values underlined in the image should be replaced with
your ServiceNow instance name,
for:
