Data types for assessments

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Data types for assessments

    This section provides an overview of the various data types available for assessments within the ServiceNow AI Platform. Each data type serves specific functions that enable users to gather and analyze information effectively through questionnaires.

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    Key Features

    • Attachment Assessment: Users can attach files to questions.
    • Checkbox Assessment: Users select or clear checkboxes to respond to statements, with scoring options based on selections.
    • Choice Assessment: Users choose from a list of custom answer options, requiring a metric definition for each option.
    • Date Assessment: Users select a date.
    • Date/Time Assessment: Users select both a date and time.
    • Duration Script: Automatically populates duration values based on script execution.
    • Likert Scale Assessment: Users select from a custom scale, allowing for metric definitions for each answer option.
    • Number Assessment: Users enter numerical values.
    • Percentage Assessment: Users input numbers representing percentages, with automated field population via script.
    • String Assessment: Users enter text, with field size options based on type selected.
    • Template Assessment: Users select from predefined options, requiring prior template definitions.
    • Yes/No Assessment: Users select between Yes or No, with scoring implications based on the selection.

    Key Outcomes

    By utilizing these data types, ServiceNow customers can create comprehensive assessments that cater to various evaluation needs. This functionality allows for precise data collection, enabling better analysis and informed decision-making based on user feedback. Customers can expect enhanced engagement through customizable questionnaires tailored to gather specific insights from users.

    Metric data types have functions that depend on the method that you select.

    Table 1. Assessment data types
    Data type Compatible methods Description
    Attachment Assessment

    On questionnaires, users attach one or more files to a question.
    Checkbox Assessment
    On questionnaires, users select a check box next to a statement or leave it cleared.
    Figure 1. Check box
    Check box

    Set the Scale definition field to High if a selected check box equates to a good score.
    Choice Assessment On questionnaires, users select a value from a list of custom answer options. Create a metric definition for each answer option.
    Figure 2. Choice
    Choice
    Date Assessment On questionnaires, users select a date.
    Figure 3. Date
    Date
    Date/Time Assessment On questionnaires, users select a date and time.
    Figure 4. Date/Time
    Date/Time
    Duration Script When the script runs, the system populates the Duration value and Scaled value fields on the Metric Result form with the appropriate values from the actual_result and scaled_result variables in the metric script.
    Likert Scale Assessment On questionnaires, users select a value from a custom scale of answer options. Create a metric definition for each answer option, which is represented by a radio button on the scale. A Likert scale metric that evaluates an application's ease of use might have the metric definitions Easy, Average, and Difficult.
    If you want to reuse a series of answer options for multiple metrics, create a metric template and use the Template data type instead of the Likert Scale data type.
    Figure 5. Likert Scale
    Likert Scale
    Number Assessment, Script Assessment: On questionnaires, users enter a number.
    Figure 6. Number
    Number

    Script: When the script runs, the system populates the Actual value and Scaled value fields on the Metric Result form with the appropriate values from the actual_result and scaled_result variables in the metric script.
    Percentage Assessment, Script
    Assessment On questionnaires, users enter a number.
    Figure 7. Percentage
    Percentage

    Script When the script runs, the system populates the Actual value and Scaled value fields on the Metric Result form with the appropriate values from the actual_result and scaled_result variables in the metric script.
    String Assessment
    On questionnaires, users enter text. The size of the string field depends on the String option you select:
    Figure 8. String
    String
    Figure 9. String single line wide data type
    String single line wide data type
    Figure 10. Additional comments
    Additional comments
    Template Assessment On questionnaires, users select a value from a predefined series of answer options. There must be at least one template defined to use this data type. For a template, there is a template definition for each answer option, which is represented by a radio button.
    Yes/No Assessment

    On questionnaires, users select Yes or No from a list.

    Figure 11. Yes/No
    Yes/No

    Set the Scale definition field to High if selecting Yes equates to a better score.