Define filters for My Requests

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Define request filters to filter incidents, requests, or tasks under the Self-Service > My Requests module in ServiceNow AI Platform, the My Requests widget in Service Portal, and the My Requests applet in the Now® Mobile app.

    Before you begin

    Role required: catalog_admin or admin

    Since the My Request Filter [request_filter] table has been reparented to the Filter [sys_filter] table, a few fields from the My Request Filter table have been migrated to fields in the Filter table. The Short Description field from the My Request Filter table has been migrated to the Title field in the Filter table. The Table Name field from the My Request Filter table has been migrated to the Table field in the Filter table.
    Note:
    If the My Request Filter form is modified, the form still displays the Short Description and Table Name fields that are no longer valid. Delete these invalid fields from the form and add the Title and Table fields to the form.

    Procedure

    1. Navigate to Service Catalog > Catalog Administration > My Request Filter.
    2. On the form, fill the fields.
      Table 1. My Request Filter form
      Field Description
      Title Name of the filter.
      Table Table on which the filter condition is applied.
      Application Application scope of the filter.
      Active If set to true, the filter is active.
      Applies to Interface for which the filter is applicable. Possible values:
      • Desktop
      • Service Portal
      • Desktop/Service Portal
      • Mobile
      Filter Conditions to filter requests.
      Portal Settings
      This section is displayed when the Applies to field is set to Service Portal or All.
      Portal page Portal page that opens when you click the request.
      Primary field to display Primary information displayed for the request.
      Secondary fields to display Secondary information displayed for the request.
      Note:
      • Add a maximum of three secondary fields.
      • Do not add an image field.
      • If the Request [sc_request] table is selected, secondary field is not configured. If the request contains only one item, the Requested Item name is displayed. Else, it contains the requested item count.
    3. Click Submit.