Catalog Wizard form

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Catalog Wizard form Extend ServiceNow AI Platform capabilities

    The Catalog Wizard form in ServiceNow allows users to create and manage service catalog items effectively. This functionality includes defining steps, sections, variables, and questions to streamline the catalog creation process for better user experience.

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    Key Features

    • Catalog Wizard Step: Configure steps with unique names, descriptions, and visibility options. You can also associate feedback records and manage the order of steps within the wizard.
    • Catalog Wizard Section: Define sections within steps, including their display style and order, enhancing organization within the catalog wizard.
    • Variable Management: Create and manage variables that map to specific fields, ensuring flexibility in question types, and settings for mandatory or hidden fields.
    • Catalog Wizard Question: Associate questions with sections, map them to question sets, and manage their order for logical flow in the catalog item creation.

    Key Outcomes

    By utilizing the Catalog Wizard, ServiceNow customers can expect a more intuitive and structured approach to building service catalog items. This leads to improved efficiency in catalog management, enhanced user engagement through tailored questions, and better feedback mechanisms for continuous improvement.

    Description of the fields for the Catalog Wizard Step, Catalog Wizard Section, Variable, and Catalog Wizard Question forms in Service Catalog wizards.

    Table 1. Catalog Wizard Step
    Field Description
    Name Unique name of the step.
    Wizard Wizard for which you are creating the step.
    Hide on template Option to hide the step in the catalog item template.
    Custom step Option to configure the step as a custom step.
    Short description Brief description of the step.
    Feedback Option to associate a feedback record with the step in the catalog item builder wizard or record producer builder wizard.
    Template feedback Option to associate a feedback text with a step in the catalog item template.
    Order Order where the step is placed in Catalog Builder.
    Macroponent Reusable seismic building blocks in the Next Experience UI Framework that can be used to create a custom step. This field appears only when the Custom step check box is selected.

    For more information, see https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/ui-framework/getting-started/introduction
    Table 2. Catalog Wizard Section
    Field Description
    Name Unique name of the section.
    Style Display style of the section.
    Order Order in which the section appears inside a step.
    Wizard step Step with which the section is associated.
    Short description Brief description of the section.
    Width Width of the section in Catalog Builder.
    Table 3. Variable
    Field Description
    Map to field Maps the question to a specific field on the Catalog Item (sc_cat_item) table or Record Producer (sc_cat_item_producer) table.
    Type The variable type that you want to create.
    Catalog item Catalog item associated with the question.
    Active Option to make the variable available for use.
    Mandatory Option to make the variable mandatory as part of the ordering process.
    Hidden Option to hide the variable.
    Read-only Option to make the variable read only or editable.
    Question Question to ask catalog item creators in Catalog Builder.
    Name Name to identify the question.
    Tooltip Tooltip text to display when catalog item creators point to the variable in Catalog Builder. You can enter a brief note to describe the purpose of the question.
    Example Text Hint that is displayed in the Question field before a catalog item creator enters a value. Applicable for the following variables:
    • IP Address
    • Email
    • URL
    • Single Line Text
    • Wide Single Line Text
    • Multi Line Text
    • Date
    • Date/Time
    Table 4. Catalog Wizard Question
    Field Description
    Wizard section Section with which the question must be associated with.
    Map to set Option to map the question to a question set. The Set field is enabled only when this option is selected.
    Order Order in which the question must appear inside a section.
    Question Option to associate a question to the section.
    Note:
    You can create a new variable to associate to a question or select an existing one.

    For information on creating a new variable, see Add a step, section, or question to a catalog item wizard.
    Set Option to associate a question set to the section if you have selected the Map to set option.

    For information about adding a step, section, or question to a catalog item wizard, see Add a step, section, or question to a catalog item wizard.