View catalog item audit history

You can view the audit history of changes to items you requested. For example, you can view changes to variable values to find out who made the changes. Fulfillers and administrators can view history for any requested item.

Before you begin

Role required: admin (history list or calendar), itil (calendar only)

Procedure

1. Complete one of the following actions for the history to view.

   Option	Description
   View history for your requested items	Navigate to Self-Service > Requested Items and open the item you requested.
   View history for any requested item	Navigate to Service Catalog > Open Records > Items and open the requested item to view.

2. Open the form context menu and select History > Calendar, or History > List (with permission).
   The history calendar shows you the days where the record was changed, who made the change, and when. The history list displays each change in a list view. History records of variables are prefixed with "VARIABLE:."
3. Click the day number to get a view of the changes for that day, or click the week number to get the week view.