Service Catalog configuration for Universal Request

You can configure a catalog item or record producer to create a universal request when a request is submitted. The associated requested item (for catalog item) or task-based record (for record producer) becomes the primary ticket for that universal request.

• Configure all catalog items or record producers to create a universal request
  Reduce the implementation time by configuring all catalog items or all record producers at a time for universal request creation.

Related tasks

• Create or edit a catalog item
• Create a record producer

Related topics

• Configure a catalog item or record producer to create a universal request