Service Graph Connector for Tanium

  • Release version: Washingtondc
  • Updated April 27, 2025
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Service Graph Connector for Tanium

    The Service Graph Connector for Tanium allows you to import hardware, software, and software usage data from Tanium into your ServiceNow instance. This integration enhances visibility and management of IT assets by centralizing data from your Tanium environment.

    Show full answer Show less

    Key Features

    • Supported Versions: Requires Tanium 1.9 or later for hardware and software, and 1.17 or later for software usage. Compatible with ServiceNow versions Washington DC, Xanadu, and Yokohama.
    • Token-Based Authorization: For Tanium Platform 7.6.2 or later, configure connections to use token-based authorization rather than basic authorization.
    • SGC Central Configuration: Configure connections using the SGC Central view in the CMDB Workspace, which supports managing the lifecycle of connectors.
    • CMDB Integrations Dashboard: Monitor integration statuses, processing results, and errors with the Integration Commons dashboard.
    • Data Mapping: Data from Tanium sources is transformed and inserted into the ServiceNow CMDB through the Robust Transform Engine (RTE) and Identification and Reconciliation Engine (IRE).

    Key Outcomes

    By implementing the Service Graph Connector for Tanium, customers can effectively manage and monitor their IT asset data within ServiceNow, ensuring accurate and up-to-date information in the CMDB. The integration allows for streamlined data retrieval and management processes, enhancing operational efficiency and decision-making capabilities.

    Use the Service Graph Connector for Tanium to bring in hardware, software, and software usage data from a Tanium environment into your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    Table 1. Versions
    Tanium ServiceNow
    • Tanium 1.9 or later versions for hardware and software
    • Tanium 1.17 or later versions for software usage
    • Washington DC
    • Xanadu
    • Yokohama

    Important information for upgrading Service Graph Connector for Tanium

    Tanium Platform 7.6.2 or later versions support token-based authorization only. After you have installed the latest version of the Service Graph Connector for Tanium, verify the following configurations to use Tanium Platform 7.6.2 or later versions in your on-premise setups:
    • For a single instance, reconfigure the authentication type of an existing connection to use token-based authorization.
    • For multiple instances, deactivate the existing scheduled jobs for previously configured instances that used basic authorization, and then create and configure new instances to use token-based authorization.

    Configuring a connection for the connector

    You can configure a connection for the connector by using the SGC Central view in the CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for Tanium using SGC Central.
    Important:
    Unless there are configuration issues, use the SGC Central view in the CMDB Workspace to configure the connection for the connector, as the guided setup method is being deprecated.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Tanium integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from the Tanium data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    The following table describes the data sources, the staging tables, and the target tables including CMDB CI and non-CMDB CI classes for the Tanium application.
    Table 2. Data mapping for Tanium
    Data source Staging table Target tables Resource types
    SG-Tanium Applications SG-Tanium Applications [sn_tanium_integ_sg_tanium_applications]

    Application

    Running Process

    TCP

    		 Applications
    SG-Tanium Hardware and Software SG Tanium Import [sn_tanium_integ_sg_tanium_import]

    Computer

    File System

    Disk

    IP Address

    When the Software Asset Management (SAM) application isn't installed:

    Software

    Software Instance

    When the SAM application is installed:

    Software Installation

    		 Server and software
    SG-Tanium Usage SG Tanium Usage Import [sn_tanium_integ_sg_tanium_usage_import]

    Software Usage [samp_sw_usage]

    		 None
    SG-Tanium Remove Software Integration Commons Remove Record [sn_cmdb_int_util_remove_record]

    None

    		 None
    Note:
    • The SG-Tanium Usage data source is available only when the Software Asset Management Professional plugin (com.snc.samp) plugin is activated on your ServiceNow instance. See Request Software Asset Management.
    • The SG-Tanium Remove Software data source creates import sets and uses the transform map-based method for removing any target records for software data that weren't updated in the last delta query check. See Managing CMDB data deletion.
    • Starting with the Service Graph Connector for Tanium 1.8.0 release, a buffer time is added for software removal when the buffer_days_from_last_scan_for_hardware system property is enabled. When this system property is enabled, the software removal candidate is removed only if the last scan time of the hardware on which the software removal candidate is installed is earlier than the last success import time + buffer time. To enable this property, set the value of the buffer_days_from_last_scan_for_hardware system property to a non-zero numeral value according to the number of days of buffer that you require. To disable this property, set the value to 0.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.

    Additional resource

    How do I configure the Tanium Service Graph Connector? article on the ServiceNow Community site