Service Graph Connector for Observability - New Relic

  • Release version: Washingtondc
  • Updated July 25, 2025
  • 2 minutes to read
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    Summary of Service Graph Connector for Observability - New Relic

    The Service Graph Connector for Observability - New Relic enables the ingestion of CMDB data from a New Relic installation via REST APIs, facilitating the integration of event data into ServiceNow with Event Management. This connector supports specific versions of New Relic and ServiceNow, ensuring compatibility and functionality.

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    Key Features

    • Connection Configuration: Utilize the SGC Central view in the CMDB Workspace for configuring connections, managing the lifecycle of connectors, and addressing any configuration issues.
    • CMDB Integrations Dashboard: The Integration Commons app provides a comprehensive dashboard to monitor the status, processing results, and errors of all integrations, allowing for filtering by specific integrations and timeframes.
    • Data Mapping: Data from New Relic is transformed into ServiceNow CMDB CI class definitions via the Robust Transform Engine (RTE) and is inserted using the Identification and Reconciliation Engine (IRE).

    Key Outcomes

    By setting up the Service Graph Connector, customers can automate the periodic pulling of data from New Relic into designated staging and target tables within ServiceNow CMDB. This integration enhances visibility and management of IT assets, enabling proactive event handling and improved operational efficiency. Additionally, system properties allow customization, such as ingesting unmatched events to ensure all relevant data is captured.

    Use the Service Graph Connector for Observability - New Relic to ingest CMDB data from a New Relic installation using REST APIs. Push events from New Relic into ServiceNow with Event Management.

    Request apps on the Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Supported versions

    • New Relic version: Last tested on July 01, 2025
    • Supported ServiceNow versions:
      • Washington DC
      • Xanadu
      • Yokohama
      • Zurich

    Configuring a connection for the connector

    You can configure a connection for the connector by using the SGC Central view in the CMDB Workspace. The view enables you to discover and install connectors, and then effectively manage the full life cycle of creating, editing, monitoring, and debugging connections. To configure the connector using SGC Central, see Configure Service Graph Connector for Observability - New Relic using SGC Central.
    Important:
    Unless there are configuration issues, use the SGC Central view in the CMDB Workspace to configure the connection for the connector, as the guided setup method is being deprecated.

    CMDB integrations dashboard

    The Integration Commons for CMDB store app provides a dashboard with a central view of the status, processing results, and processing errors of all installed integrations. You can see metrics for all integration runs. You can filter the view to a specific CMDB integration, a specific time duration, or a specific integration run. For more details about monitoring Observability New Relic integrations in the CMDB Integrations Dashboard, see Using the CMDB Integrations Dashboard.

    Data mapping

    Data from the New Relic data sources is mapped and transformed into the ServiceNow CMDB Configuration Item (CI) class definitions using the Robust Transform Engine (RTE). Data is inserted into the ServiceNow CMDB using the Identification and Reconciliation Engine (IRE).

    The following data sources are included for New Relic:

    • SG-New Relic Application Services
    • SG-New Relic Applications
    • SG-New Relic Disks
    • SG-New Relic Hosts
    • SG_New Relic Networks
    When you complete setting up the connection, you can configure the integration to periodically pull data from the New Relic application. The data is loaded into the following staging tables:
    • SG-New Relic Applications [sn_newrelic_integ_sg_new_relic_applications]
    • SG-New Relic Application Services [sn_newrelic_integ_application_services]
    • SG-New Relic Disks [sn_newrelic_integ_disks]
    • SG-New Relic Hosts [sn_newrelic_integ_hosts]
    • SG_New Relic Networks [sn_newrelic_integ_networks]

    The data is then inserted into the following target tables:

    • Application [cmdb_ci_appl]
    • Application service [cmdb_ci_service_calculated]
    • Disk [cmdb_ci_disk]
    • IP Address[cmdb_ci_ip_address]
    • Network Adapter [cmdb_ci_network_adapter]
    • Running Process [cmdb_running_process]
    • Server [cmdb_ci_server]
    • Software Installation [cmdb_sam_sw_install] (If the Software Asset Management (SAM) application is installed.)
    • Software Instance [cmdb_software_instance] (If the SAM application is not installed.)
    • Software [cmdb_ci_spkg] (If the SAM application is not installed.)

    For more information on where data is saved when pulling data from New Relic, see CMDB classes targeted in Service Graph Connector for Observability - New Relic.

    You can use the IntegrationHub ETL app to view the data maps. See IntegrationHub ETL for more information.

    System property

    The sn_newrelic_integ.alerts_for_unmatched_ci.enabled system property determines whether to ingest events that don't have a matching CMDB CI class. Set the value of this system property to true to ingest unmatched events. The default value is false.