Add a custom link elsewhere on the ESS portal

How to add a custom help desk chat link on the ESS portal.

Before you begin

Role required: admin

Procedure

1. Navigate to All > Content Management > Static HTML.
2. Click New.
3. Enter a Name.
4. In the Static content field, click Toggle HTML Source to edit the field in HTML source mode.

   Figure 1. HTML editor button

   

5. Create a link to the desired Help Desk Chat queue (see Link Syntax).
6. Click Submit.
7. Add the new content block to the desired location on the portal (see Add content to a page).

• Link syntax
  To open a Help Desk Chat queue from a custom link on the ESS Portal, you must call the CustomEvent.fire method using appropriate arguments.