Enable Now Assist experience in Virtual Agent API

Enable Now Assist experience in Virtual Agent API to support generative AI skills across multiple provider channels.

Before you begin

Be sure you are on Washington DC Patch 7 or above. If you are on an earlier version, see KB1699602 article in the Now Support Knowledge Base.

Set up Now Assist in Virtual Agent. See Configuring Now Assist in Virtual Agent for more information.

Role required: admin

Procedure

1. Navigate to All, and then enter sys_now_assist_deployment_channel.list in the navigation filter.
2. Click New.
3. On the form, fill in the fields.

Field	Value
Document Table	Select Provider Channel Identity from the dropdown.
Document Id	Select the Provider Channel Identity [sys_cs_provider_application] record corresponding to Virtual Agent API.
Now Assist Deployment	Select Now Assist for Virtual Agent.
Active	Select the Active checkbox.

4. Click Submit.