Integrating Virtual Agent with enterprise messaging apps

Integrating enterprise messaging apps such as Slack, Microsoft Teams, and Workplace with ServiceNow® Virtual Agent associates the app with your ServiceNow instance to facilitate conversations across the enterprise.

Conversational integrations are available for Slack, Microsoft Teams, and Workplace from the ServiceNow Store.

• Conversational Integration with Microsoft Teams
  Enable requesters to chat with Microsoft Teams or live agents using the Microsoft Teams application. Use the Conversational Integration with Microsoft Teams app, available from the ServiceNow Store, to associate your instance with Microsoft Teams.
• Conversational Integration with Slack
  Enable requesters to chat with Virtual Agent or live agents using the Slack application.
• Conversational Integration with Workplace from Facebook
  Enable requesters to chat with Virtual Agent or live agents using the Workplace from Facebook application.