Unsupported Virtual Agent features for Conversational IVR

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Refer to the unsupported features of Virtual Agent in Conversational IVR with Amazon Connect.

    Unsupported features

    Chat Surveys: Conversational IVR with Amazon Connect supports surveys but it cannot read the contents of the survey summary card, which is a card type control that IVR does not support currently.

    To effectively use a survey with Conversational IVR, you must ensure to turn off the Show Summary check box when creating or configuring a survey that is applicable to IVR conversation.