Configure Conversational Integration with Facebook Messenger

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Install and set up the Conversational Integration with Facebook Messenger application to enable your users to interact with virtual and live agents.

    Before you begin

    Role required: admin

    About this task

    This task provides the general steps to integrate the Facebook Messenger messaging app with a ServiceNow application using the Conversational Integration with Facebook Messenger application.

    Procedure

    1. Install Conversational Integration with Facebook Messenger.
    2. Set up Conversational Integration with Facebook Messenger.
    3. Design virtual agent topics to capture information from a Facebook Messenger chat conversation.
    4. Optional: Close idle Facebook Messenger chat conversations.
    5. Optional: Transfer Facebook Messenger chat conversations to live agents.