Conversational Integration with Facebook Messenger
Engage with requesters including customer contacts and consumers who prefer the Facebook Messenger app to chat with an agent.
Request apps on the Store
Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Overview
Enable your users to initiate a Facebook Messenger chat conversation with a virtual agent by using the Conversational Integration with Facebook Messenger application. The application connects a requester with a virtual agent or live agent using your company's Facebook Messenger account. To get started with the Conversational Integration with Facebook Messenger application, see Configure Conversational Integration with Facebook Messenger.
Notice regarding use by customers
Customers are solely responsible for the implementation of the Conversational Integration with Facebook Messenger application. The use of this application in a Facebook app requires a review of the app by the Facebook Developer Support team. It is the responsibility of customers to complete this app review process. The following links from the Facebook site provide guidance on how to complete the app review process:
- Facebook Platform Policy Overview: https://developers.facebook.com/docs/messenger-platform/policy/policy-overview
- Facebook Pre-Launch Checklist: https://developers.facebook.com/docs/messenger-platform/prelaunch-checklist
- Facebook review and submission process for applications: https://developers.facebook.com/docs/messenger-platform/#review---submission-process