Using ServiceNow Otto for Field Service Management (FSM)

You can use ServiceNow Otto for Field Service Management (FSM) to generate work order task summaries.

• Generate a work order task summary
  Generate a summary directly from the work order task record.
• Generate work order task closure summaries in the Mobile Agent application
  Generate work order task closure summaries in the Mobile Agent app to create detailed notes and close tasks faster.
• Generate a knowledge article from the CSM/FSM Configurable Workspace and classic environment with Now Assist
  As an agent, generate knowledge articles for closed work order tasks within the CSM/FSM Configurable Workspace and classic environment with Now Assist.
• Summarize a Sidebar discussion
  Generate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the ServiceNow Otto for Field Service Management (FSM) application.
• Summarize a record using Now Assist in Virtual Agent
  You can create a summary of a work order task record using the Now Assist in Virtual Agent directly from the Mobile Agent application.
• Use conversational search for technician support
  Ask natural language questions and get quick, accurate answers from the Knowledge Base, including additional information and related steps for effective help, all from the Mobile Agent app.