Request inventory using the Field Service Contractor for mobile application

Request inventory to receive parts when your stock gets low or you need a part for a particular work order.

Before you begin

Role required: wm_ext_agent, wm_ext_manager

About this task

You can request the required parts from your group or personal stockroom. If you request parts from the group stockroom, the transfer orders are automatically generated.

Procedure

1. Access your instance using the ServiceNow Agent mobile application.
2. On the My work navigation tab, tap My Tasks.
3. Select the work order task that needs parts.
4. Tap on the Parts tab.
5. Under part requirements, tap Create Part Requirement.
6. Tap Model.
7. Select a part model.
8. In the Required quantity field, enter the total quantity of the parts required to complete the task.
9. In the Required by date field, enter the date by which all parts should be delivered.
10. Enable the Mandatory option to specify the parts required to perform the work order task.
11. Tap Submit.
    A message appears as the part requirement is created.
12. Navigate back to the part requirements list screen and tap the part requirement card.
13. Tap Find part to locate the specific part.
    The stockroom locations appear on the screen.
14. Tap the stockroom from which you want to receive the parts and then tap Source part.
15. Select the stockroom to which the sourced parts will be transferred.
    For example, if you need to receive parts to your stockroom then select your personal stockroom.
16. In the Quantity field, enter the quantity of the parts required to complete the task.
17. Tap the Next icon.
18. Navigate back to the Inventory screen.

Result

The Part Requirements and Transfer Orders related lists are updated automatically in the work order task form.