Now Assist for App Engine

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for App Engine

    Now Assist for App Engine enables ServiceNow customers to enhance custom applications with AI-powered agents and skills, delivering intelligent automation and insights. It is part of the ServiceNow AI Platform, which offers three licensing tiers—Foundation, Advanced, and Prime—catering to different AI capabilities from basic insights to autonomous AI actions. This solution helps boost productivity by integrating AI within your applications efficiently.

    Show full answer Show less

    Key Features

    • Three Licensing Tiers: Foundation provides AI basics, Advanced enhances productivity for specific use cases, and Prime enables autonomous AI actions and custom AI asset creation.
    • Installation and Use: Customers can install and use Now Assist for App Engine to embed AI functionalities into their custom apps.
    • Geographic and Regulatory Availability: Some AI models and features have restrictions based on data center locations, regulatory environments (e.g., FedRAMP, NSC DOD IL5, Australia IRAP-Protected), and regional availability. Customers should verify current availability and compliance for their environment.
    • Support Resources: Access to the ServiceNow Community, Known Error Portal, and Customer Service and Support is available for troubleshooting and inquiries.

    Important Considerations

    • AI Limitations: As AI and machine learning are evolving, outputs from Now Assist may not always be accurate or appropriate. Customers must test and evaluate AI-generated results thoroughly, apply human oversight, and avoid sole reliance on AI for critical decisions, particularly in sensitive domains like healthcare, finance, or security.
    • Data Processing: Usage of Now Assist involves transferring data from customer instances to centralized ServiceNow environments, potentially across different regions or third-party cloud providers such as Microsoft Azure. Data handling adheres to ServiceNow’s internal policies and compliance frameworks.
    • Data Collection and Privacy: ServiceNow collects inputs, outputs, and user edits to improve AI technologies. Customers have the option to opt out of future data collection to control their data privacy preferences.

    Use Now Assist for App Engine to supercharge custom applications with AI agents and skills.

    Get started

    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets, and create your own
    For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.